AirPods 既方便又易于使用，直到它们开始出现故障。除了^(Save)硬件故障和物理损坏，AirPods 的问题很容易解决。

在本教程中，我们将重点介绍 AirPods 在连接到 iPhone、iPad 或Mac^(Mac)时无法产生音频时尝试的八个故障排除步骤。 

1.增加您的设备音量

首先^(First)要做的事情是：确保您的设备的输出音量不低或静音。按下智能手机或电脑上的音量调高按钮，然后检查您的 AirPods 现在是否可以播放音频。

2.更改您的首选输出设备^{(Preferred Output Device)}

如果您的 iPhone、iPad 或Mac^(Mac)连接了多个音频设备，如果您的 AirPods 不是首选收听设备，则它可能不会发出声音。

在 iPhone 和 iPad 上切换音频输出设备^{(Switch Audio Output Device on iPhone and iPad)}

将AirPods^(AirPods)连接到您的 iPhone 或 iPad，然后按照以下步骤操作。

1. 打开控制中心^{(Control Center)}并点击AirPlay图标。

1. 在音频设备列表中选择您的 AirPods。

在 iPhone 和 iPad 上切换音频输出设备^{(Switch Audio Output Device on iPhone and iPad)}

将Mac^(Mac)的音频路由到AirPods也非常简单。将AirPods^(AirPods)连接到您的Mac并按照以下步骤操作。

1. 点击菜单栏上的扬声器图标。^{( speaker icon)}
2. 在“输出”部分选择您的 AirPods 作为活动收听设备。

1. 如果 Mac 的菜单栏上没有扬声器图标，请前往系统偏好设置^{(System Preferences)}>声音^(Sound)并选中在菜单栏中显示音量^{(Show volume in menu bar)}框。

您还可以直接从“声音”^(Sounds)菜单更改 Mac 的输出设备。转到“输出^(Output)”选项卡并选择您的 AirPods 作为首选输出设备。

3.取下^(Remove)AirPods并将其插入^(Plug)您的耳朵

AirPods 只有在您将其插入耳朵时才会“活跃起来”，这要归功于设备中内置的众多传感器。与这些传感器一样高效，它们有时无法检测入耳位置。发生这种情况时，您的 AirPods 可能根本不会产生音频，即使它已连接到您的设备。

如果您的AirPods^(AirPods)没有发出声音，请将它们从耳朵中取出并放回原处。您应该会听到提示音，表明AirPods已准备好与您的设备一起使用。如果您没有听到此提示音，那可能是因为AirPods电池电量不足。

检查您的AirPods电池状态，并确保每个AirPods^(AirPod)至少拥有 10% 的电量。否则，请将AirPods放回充电盒中充电几分钟。

4.禁用自动耳朵检测

如上所述，移除两个AirPods（从您的耳朵中）也会暂停音频播放。AirPods使用“自动耳朵检测”功能来管理这一点。

如果您的 AirPods 传感器出现问题，音频输出可能会受到影响。有趣^{(Interestingly)}的是，禁用自动耳朵检测^{(Ear Detection)}是解决此类问题的一个很好的故障排除技巧。这将触发您的设备始终通过您的 AirPods 播放音频。这样一来，您就不必依赖 AirPods 的传感器在播放音频之前检测入耳位置。

如何在 iPhone 和 iPad 上禁用自动耳朵检测^{(How to Disable Automatic Ear Detection on iPhone& iPad)}

^(Insert)将至少一个AirPod插入您的耳朵，然后等到您听到提示音或提示音。然后按照以下说明关闭AirPod的自动检测功能。

1. 打开设置应用程序并选择蓝牙^(Bluetooth)。
2. 点击AirPods^(AirPods)旁边的信息图标 🛈打开AirPods设置菜单。

1. 关闭自动耳朵检测^{(Automatic Ear Detection)}。

取下^(Remove)AirPod并将其插回您的耳朵。播放歌曲或视频（记得调高设备的音量）并检查AirPods现在是否播放音频。

如何在 Mac 上禁用自动耳朵检测^{(How to Disable Automatic Ear Detection on Mac)}

将受影响的AirPods连接到您的Mac，然后按照以下步骤禁用自动耳朵检测^{(Ear Detection)}。

1. 打开系统偏好设置^{(System Preferences)}并选择蓝牙^(Bluetooth)。

1. 在“设备^(Devices)”部分中，选择AirPods 旁边的“选项”按钮。^(Options)

1. 取消选中自动入耳式检测^{(Automatic In-Ear Detection)}并选择完成^(Done)。

注意：^(Note:)禁用自动耳朵检测^{(Ear Detection)}会将您设备的音频路由到您的 AirPods，即使您没有佩戴它们。

5. 将 AirPods 恢复出厂设置

将您的 AirPods 恢复出厂设置需要将它们从设备的内存中删除并从头开始重新连接它们。这可以解决与音频和连接相关的问题。重置你的 AirPods 甚至可以让它更响亮^{(Resetting your AirPods can even make it louder)}。 

在 iPhone 和 iPad 上重置 AirPods^{(Reset AirPods on iPhone and iPad)}

1. 在 iPhone 或 iPad 上启动蓝牙设置^{(Bluetooth Settings)}菜单，然后单击AirPods 旁边的信息 🛈 图标。^{(info 🛈 icon)}

1. 滚动到AirPods设置菜单的底部，然后选择忘记此设备^{(Forget This Device)}。

1. 在确认提示中选择忘记设备^{(Forget Device)}以继续。

1. 选择忘记设备^{(Forget Device)}以继续。

1. 然后^(Afterward)，将两个AirPods放入充电盒并按住充电盒背面的设置按钮，直到状态指示灯开始闪烁白色/琥珀色。
2. 将AirPods靠近 iPhone 或 iPad，然后点击屏幕上弹出的卡片上的连接。^(Connect)

在 Mac 上重置 AirPods^{(Reset AirPods on Mac)}

在Mac^(Mac)上重置 AirPods还需要移除并重新连接设备。以下是如何完成它。

1. 转到系统偏好设置^{(System Preferences)}，选择蓝牙^(Bluetooth)，右键单击您的 AirPods 并选择删除^(Remove)。

1. 在确认提示中选择删除。^(Remove)

1. 要重新连接AirPods，请将它们放入充电盒中，按住设置按钮，直到状态指示灯持续闪烁白色和琥珀色。
2. 您应该会在 macOS蓝牙^(Bluetooth)菜单（系统偏好设置^{(System Preferences)}>蓝牙）中看到^(Bluetooth)AirPods ，然后选择连接^(Connect)。

播放歌曲或观看视频并检查AirPods现在是否播放音频。如果问题仍然存在，请尝试重置设备的网络设置。

6.重置网络设置

设备的蓝牙^(Bluetooth)配置问题可能会干扰连接的蓝牙^(Bluetooth)设备的音频输出。如果这是AirPods声音问题的根本原因，那么执行网络重置应该可以解决问题。以下是重置 iPhone 网络设置的方法。

1. 转到设置^(Settings)>常规^(General)>重置^(Reset)，然后选择重置网络设置^{(Reset Network Settings)}。

1. 输入您设备的密码，然后在确认提示中点击重置网络设置。^{(Reset Network Settings)}

这将立即重新启动您的 iPhone 或 iPad，并删除所有以前连接的 Wi-Fi^(Wi-Fi)网络、蓝牙^(Bluetooth)设备、VPN设置和其他与网络相关的配置。将您的 AirPods 重新连接到您的设备，并检查您现在是否可以在媒体播放期间听到音频。

在 Mac 上重置蓝牙设置^{(Reset Bluetooth Settings on Mac)}

在 macOS 上，重置蓝牙模块^{(resetting the Bluetooth module)}应该可以修复阻止 AirPods 和其他蓝牙^(Bluetooth)设备发出声音的故障。

1. 按住键盘上的Shift + Option并单击菜单栏上的蓝牙图标。^(Bluetooth)
2. 选择重置蓝牙模块^{(Reset the Bluetooth module)}。

1. 选择确定^(OK)继续。

将AirPods^(AirPods)重新连接到您的Mac并检查它现在是否正常工作。

7. 更新 AirPods 的固件

如果固件太旧或过时，您可能会在使用 AirPods 或将其连接到其他设备时遇到困难。要检查您的 AirPods 固件版本，请打开蓝牙^(Bluetooth)设置菜单，点击 AirPods 旁边的信息图标，然后检查“关于”部分中的版本^(Version)列。

目前，第一代 AirPods^{(Generation AirPods)}的最新固件版本为v6.8.8（2019 年 12 月^{(December 2019)}发布）。第二代 AirPods^{(Generation AirPods)}和AirPods Pro使用固件版本 3E751（2021 年 4 月^{(April 2021)}发布）。当您的 AirPods 通过蓝牙^(Bluetooth)连接到 iPhone 或 iPad 时，它应该会自动更新其固件。

您也可以手动触发更新，尤其是在“设置”^(Settings)应用中显示的固件版本不是最新的情况下。将您的 iPhone 或 iPad 连接到无线网络，然后按照以下说明更新您的 AirPod 固件：

1. 将两个AirPods放入充电盒并合上盖子。
2. 重新打开盖子并将AirPods连接到您的设备。前往“设置”^(Settings) > “蓝牙^(Bluetooth)”并确保AirPods状态显示为“已连接”。

如果屏幕上显示 AirPods 的电池状态，请关闭或向下刷卡。

1. 让您的 iPhone 和AirPods靠近（让AirPods外壳保持打开状态）约 10-15 分钟。
2. 盖上盖子，再等 10-15 分钟。如果您的 AirPods 有新固件，iOS 将在 30 分钟内以无线方式安装更新。

前往AirPods信息页面并检查固件是否已更新。如果没有任何变化，请重新启动您的 iPhone 或 iPad 并再次检查。

与 iOS、macOS 和 watchOS 不同，Apple没有发布任何有关AirPods固件更新的官方发行说明。这使得跟上新的固件更新有点困难。不过不用担心，还有其他有趣的方法可以跟踪AirPods更新。例如，您可以前往Wikipedia 上的 AirPods 页面^{(AirPods page on Wikipedia)}并查看“当前固件”部分。

AirBuddy应用^(AirBuddy)程序（售价 5 美元，仅适用于 macOS）是另一个出色的实用程序，可以通知您新的AirPod固件更新。该应用程序还可以修复 Mac 和 AirPods 之间与连接相关的故障^{(fix connectivity-related failures between your Mac and AirPods)}。

8. 更新您的设备

在您的设备上安装最新更新还可以解决您的AirPods音频问题，尤其是在您的设备运行的是新的或有问题的操作系统时^{(your device is running a new or buggy operating system)}。 

要更新您的 iPhone 或 iPad，请前往“设置”^(Settings) > “通用^(General)” > “软件更新”^{(Software Update)}，然后点击“下载并安装^{(Download and Install)}” 。对于 Mac，请转至系统偏好设置^{(System Preferences)}>软件更新^{(Software Update)}，然后单击立即更新^{(Update Now)}按钮。

探索 AirPods 维修选项

如果尽管尝试了这些故障排除修复程序后问题仍然存在，请访问附近的Apple Store 商店^{(Apple Store)}或授权的Apple 服务提供商^{(Apple Service Provider)}，检查您的 AirPods 是否存在可能的硬件损坏。 

您还可以探索其他AirPods 服务选项，例如邮寄维修^{(AirPods service options like Mail-in repair)}。请注意，您可能需要提供 AirPods 的序列号以及购买证明——销售收据或经销商的联系信息。

AirPods Connected but No Sound? 8 Ways to Fix

AirPods are convenient and easy to use—until they begin to mаlfunction. Save for hardware faυlts and physical damages, AіrPods’ troubles are easy to fix.

In this tutorial, we highlight eight troubleshooting steps to try if your AirPods fail to produce audio when connected to your iPhone, iPad, or Mac. 

1. Increase Your Device Volume

First things first: make sure your device’s output volume isn’t low or muted. Press the volume up button on your smartphone or computer and check if your AirPods now play audio.

2. Change Your Preferred Output Device

If multiple audio devices are connected to your iPhone, iPad, or Mac, your AirPods may not produce sound if it isn’t the preferred listening device.

Switch Audio Output Device on iPhone and iPad

Connect the AirPods to your iPhone or iPad and follow the steps below.

1. Open the Control Center and tap the AirPlay icon.

1. Select your AirPods on the list of audio devices.

Switch Audio Output Device on iPhone and iPad

Routing your Mac’s audio to your AirPods is also super easy. Connect the AirPods to your Mac and follow the steps below.

1. Tap the speaker icon on the menu bar.
2. Select your AirPods as the active listening device in the “Output” section.

1. If you don’t have the speaker icon on your Mac’s menu bar, head to System Preferences > Sound and check the Show volume in menu bar box.

You can also change your Mac’s output device directly from the Sounds menu. Go to the Output tab and select your AirPods as the preferred output device.

3. Remove and Plug the AirPods In Your Ear

AirPods only “come alive” when you plug them in your ears, thanks to the numerous sensors built into the device. As efficient as these sensors are, they sometimes fail to detect in-ear placement. When this happens, your AirPods may not produce audio at all, even if it’s connected to your device.

If there’s no sound production on your AirPods, remove them from your ears and put them back in. You should hear a chime indicating that the AirPods are ready to be used with your device. If you don’t hear this chime, that could be because the AirPods battery is low.

Check your AirPods battery status and make sure each AirPod holds at least 10% power. Otherwise, put the AirPods back in the charging case for a few minutes to recharge.

4. Disable Automatic Ear Detection

As mentioned above, removing both AirPods (from your ears) will also pause audio playback. AirPods manage this with the “Automatic Ear Detection” feature.

If there’s a problem with your AirPods’ sensors, audio output may take a hit. Interestingly, disabling Automatic Ear Detection is a good troubleshooting trick for fixing such issues. That’ll trigger your device to always play audio through your AirPods. That way, you don’t have to rely on the AirPods’ sensors to detect in-ear placement before playing audio.

How to Disable Automatic Ear Detection on iPhone& iPad

Insert at least one AirPod in your ear and wait until you hear a chime or tone. Then follow the instructions below to turn off the AirPods’ auto-detection.

1. Open the Settings app and select Bluetooth.
2. Tap the info icon 🛈 next to your AirPods to open the AirPods settings menu.

1. Toggle off Automatic Ear Detection.

Remove and plug the AirPod back in your ears. Play a song or video (remember to crank up your device’s volume) and check if the AirPods now play audio.

How to Disable Automatic Ear Detection on Mac

Connect the affected AirPods to your Mac and follow the steps below to disable Automatic Ear Detection.

1. Open System Preferences and select Bluetooth.

1. In the Devices section, select the Options button next to your AirPods.

1. Uncheck Automatic In-Ear Detection and select Done.

Note: Disabling Automatic Ear Detection will route your device’s audio to your AirPods, even when you aren’t wearing them.

5. Factory Reset the AirPods

Factory resetting your AirPods entails removing them from your device’s memory and reconnecting them from scratch. That could fix audio and connectivity-related issues. Resetting your AirPods can even make it louder. 

Reset AirPods on iPhone and iPad

1. Launch the Bluetooth Settings menu on your iPhone or iPad and click the info 🛈 icon next to the AirPods.

1. Scroll to the bottom of the AirPods settings menu and select Forget This Device.

1. Select Forget Device on the confirmation prompt to proceed.

1. Select Forget Device to proceed.

1. Afterward, place both AirPods in the charging case and hold the setup button on the back of the case until the status light starts flashing white/amber.
2. Move the AirPods close to your iPhone or iPad, and tap Connect on the card that pops up on the screen.

Reset AirPods on Mac

Resetting AirPods on Mac also entails removing and reconnecting the device. Here’s how to get it done.

1. Go to System Preferences, select Bluetooth, right-click your AirPods and select Remove.

1. Select Remove on the confirmation prompt.

1. To reconnect the AirPods, place them in the charging case, press and hold the setup button until the status light continuously blinks white and amber.
2. You should see the AirPods in the macOS Bluetooth menu (System Preferences > Bluetooth) and select Connect.

Play a song or watch a video and check if the AirPods now play audio. If the problem persists, try resetting your device’s network settings.

6. Reset Network Settings

A problem with your device’s Bluetooth configuration can mess with the audio output of connected Bluetooth devices. If that’s the root cause of the AirPods sound issues, performing a network reset should work as a fix. Here’s how to reset your iPhone’s network settings.

1. Go to Settings > General > Reset and select Reset Network Settings.

1. Enter your device’s passcode and tap Reset Network Settings on the confirmation prompt.

That’ll immediately restart your iPhone or iPad and remove all previously connected Wi-Fi networks, Bluetooth devices, VPN settings, and other network-related configurations. Reconnect your AirPods to your device and check if you can now hear audio during media playback.

Reset Bluetooth Settings on Mac

On macOS, resetting the Bluetooth module should fix glitches preventing sound production on your AirPods and other Bluetooth devices.

1. Hold Shift + Option on the keyboard and click the Bluetooth icon on the menu bar.
2. Select Reset the Bluetooth module.

1. Select OK to continue.

Reconnect the AirPods to your Mac and check if it now works correctly.

7. Update Your AirPods’ Firmware

You may encounter difficulties using your AirPods or connecting them to other devices if the firmware is old or outdated. To check your AirPods firmware version, open the Bluetooth settings menu, tap the info icon next to your AirPods and check the Version column in the “About” section.

Currently, the latest firmware version for the 1st Generation AirPods is v6.8.8 (released December 2019). The 2nd Generation AirPods and the AirPods Pro use the firmware version 3E751 (release April 2021). Your AirPods should automatically update its firmware when connected to your iPhone or iPad via Bluetooth.

You can also manually trigger the update, especially if the firmware version displayed in the Settings app isn’t the latest. Connect your iPhone or iPad to a wireless network and follow the instructions below to update your AirPod’s firmware:

1. Put both AirPods in the charging case and close the lid.
2. Reopen the lid and connect the AirPods to your device. Go to Settings > Bluetooth and ensure the AirPods status reads “Connected.”

If the AirPods’ battery status is displayed on the screen, close or swipe the card downward.

1. Keep your iPhone and the AirPods in close proximity (leave the AirPods case open) for about 10-15 minutes.
2. Close the lid and wait for another 10-15 minutes. If there’s a new firmware for your AirPods, iOS will install the updates over the air within 30 minutes.

Head to the AirPods info page and check if the firmware was updated. If nothing changes, restart your iPhone or iPad and check again.

Unlike iOS, macOS, and watchOS, Apple doesn’t publish any official release notes for AirPods firmware updates. That makes it a bit difficult to keep abreast of new firmware updates. Not to worry though, there are other interesting ways to keep track of AirPods updates. For example, you can just head to the AirPods page on Wikipedia and check the “Current firmware” section.

The AirBuddy app (cost $5, available for macOS only) is another fantastic utility that notifies you of new AirPod firmware updates. The app can also fix connectivity-related failures between your Mac and AirPods.

8. Update Your Devices

Installing the latest updates on your device can also fix your AirPods audio problems, especially if your device is running a new or buggy operating system. 

To update your iPhone or iPad, head to Settings > General > Software Update and tap Download and Install. For Mac, go to System Preferences > Software Update and click the Update Now button.

Explore AirPods Repair Options

If the problem persists despite trying these troubleshooting fixes, visit a nearby Apple Store or an authorized Apple Service Provider to have your AirPods examined for possible hardware damages. 

You could also explore other AirPods service options like Mail-in repair. Note that you may be required to provide your AirPods’ serial number as well as proof of purchase—a sales receipt or the reseller’s contact information.

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