Fire TV 远程应用程序可让您通过智能手机控制任何Fire TV 流媒体设备(Fire TV streaming device)。该应用程序易于使用和设置，但系统故障、过时的软件和其他因素可能会导致该应用程序无法与您的Fire TV 设备一起使用。
如果您无法使用Fire TV 应用程序，本教程中的故障排除建议应该可以解决问题。
1. 检查您的互联网(Internet)连接状态(Status)
只有当您的Fire TV 流媒体设备(Fire TV streaming device)和智能手机处于同一Wi-Fi网络时，Fire TV 应用才能运行。
打开您的Fire TV设置(Settings)菜单，选择网络(Network)，然后确认您已连接到与手机相同的网络。
按(Press)Wi-Fi网络上的Play/Pause按钮检查其连接状态。如果您的连接工作正常，
您会看到已连接(Connected)到Wi-Fi和已连接到互联网状态消息。(Connected)
(Reboot)如果连接状态工具显示“未连接到互联网”，请重新启动路由器。如果Wi-Fi连接有强制门户或登录页面，请按Fire TV 遥控器上的(Fire TV Remote)菜单(Menu)按钮打开登录页面。
当您登录网络时，您的Fire TV 设备应该连接到互联网。
(Contact)如果您无法登录或使用网络，请联系网络管理员。如果您有权访问该网络的管理面板，请检查您的Fire TV 是否未列入黑名单(Fire TV isn’t blacklisted)。
2.更新Amazon Fire TV App
亚马逊(Amazon)发布了新版本的Fire TV 应用程序以修复错误和其他性能问题(bugs and other performance issues)。前往您设备的应用商店并将Fire TV 应用更新至最新版本。
如果您使用的是Android手机，请打开Google Play 商店中的 Amazon Fire TV 应用程序页面(Amazon Fire TV app page in Google Play Store)，然后点击更新。
在 iPhone 或 iPad 上，打开App Store，搜索 fire tv，然后点击Amazon Fire TV
旁边的更新。(Update)
3.强制关闭(Force Close)并重新打开(Reopen)Fire TV应用程序(App)
如果Fire TV 应用程序没有响应或不断崩溃(keeps crashing)，强制停止并重新打开应用程序可能会解决问题。
(Force Close Amazon Fire TV App)在Android上(Android)强制关闭 Amazon Fire TV 应用程序
- 转到Settings > Apps和通知 >应用程序(App)信息或查看所有Apps >并点击Amazon Fire TV 应用程序。
- 点击强制关闭(Tap Force Close)并在弹出窗口中选择确定。
将手机连接到与Fire(Fire) TV相同的网络，然后重新打开Fire TV 应用程序。如果仍然无法连接到您的Fire TV，请清除应用缓存文件和存储数据。
(Force Close Amazon Fire TV App)在 iOS 上
强制关闭 Amazon Fire TV 应用程序
- 打开 iPhone 或 iPad 的App Switcher——(App Switcher—swipe)从底部向上轻扫并停在屏幕中间。如果您的 iPhone/iPad 有主页(Home)按钮，请双击该按钮以打开App Switcher。
- (Swipe)在Fire(Fire) TV 应用程序上向上滑动以将其关闭。
- 重新打开该应用程序并检查它是否已连接并可与您的Fire TV 设备一起使用。
4. 清除Fire TV应用缓存(App Cache)和数据(Data)
如果缓存文件损坏，Amazon Fire TV 远程应用程序可能会在 Android 设备上出现(Amazon Fire TV)故障。(Android)删除应用程序的缓存文件可以使其再次正常工作。
- 前往Settings > Apps和通知”>“应用(App)信息”或“查看所有应用(Apps)”，然后选择Amazon Fire TV 应用。
- 点击存储(Tap Storage)和缓存并选择清除缓存(Cache)图标。
重新打开Fire TV 应用并尝试连接到您的Fire TV 设备。如果问题仍然存在，请清除应用程序的存储数据。
- 点击清除存储(Tap Clear Storage)，然后在弹出窗口中点击确定。
打开Fire TV 应用程序并从头开始
设置您的Fire TV 设备。(Fire)
5. 重启你的设备
(Reboot)如果远程应用程序仍然不起作用，请重新启动您的智能手机和Fire TV。(Fire)同时按住播放(Press)Play/Pause和选择(Select)按钮 3-5 秒以重启您的Fire TV 设备。
或者，从电源上拔下Fire TV 的插头，并在 10-15 秒后重新插入。(Fire)在您的Fire TV 重新启动(Fire TV reboots)时重新启动您的智能手机。将两台设备连接到同一个Wi-Fi网络并检查Amazon Fire TV 应用程序现在是否可以运行。
6.更新您的设备
更新您的Fire TV 可以解决连接问题和性能滞后问题。将您的Fire TV 连接到互联网，下载最新的Fire OS 版本，或安装待定更新。
将您的Fire TV 连接到互联网，前往Settings > My Fire TV”>“关于”，然后选择“检查(Check)更新”或“安装更新(Install Update)”(Updates)。
您还应该确保您的智能手机是最新的。前往Settings > General > Software Update，然后轻点“下载(Download)并安装(Install)”以更新您的 iPhone 或 iPad。
如果您使用Android设备，请通过(Android)Settings > System > System更新> Check更新更新其操作系统。
7. 重新安装Fire TV Remote App
删除(Delete)Fire TV Remote应用程序，重新启动您的智能手机，然后从您设备的应用程序商店重新安装它。
点击(Tap)并按住iPhone 或 iPad 上的Fire TV 应用程序图标，点击(Fire)删除应用程序(Remove App)，然后选择删除应用程序(Delete App)。
在Android上，转到Settings > Apps和通知 >应用(App)信息（或查看所有应用(Apps)）> Fire TV > Uninstall并点击确定。
重启您的手机（和Fire TV）并从Apple App Store或Google Play Store重新安装(Google Play Store)Fire TV 应用程序。
不用亚马逊 Fire(Your Amazon Fire) TV遥控器(Remote)
Fire TV 应用程序提供了一种无需物理Fire TV遥控器即可操作(Remote)Fire TV 设备的便捷方式。如果您在使用Fire TV 应用程序时遇到问题，上述建议应该可以解决这些问题。否则，请联系亚马逊客户支持(contact Amazon Customer Support)以获得进一步帮助。
Amazon Fire TV Remote App Not Working? 7 Ways to Fix
The Fire TV remote аpp lets you control any Fire TV streaming device from your smartphone. The app is easy to use and set up, but system glitches, outdated software, and other factors can cause the app not to work with your Fire TV device.
If you can’t use the Fire TV app, the troubleshooting advice in this tutorial should fix the issue.
1. Check Your Internet Connection Status
The Fire TV app works only when your Fire TV streaming device and smartphone are on the same Wi-Fi network.
Open your Fire TV Settings menu, select Network, and verify that you’re connected to the same network as your phone.
Press the Play/Pause button on the Wi-Fi network to check its connection status. You’d see the Connected to Wi-Fi and Connected to the internet status messages if your connection’s working correctly.
Reboot your router if the connection status tool reads “Not connected to the internet.” If the Wi-Fi connection has a captive portal or login page, press the Menu button on your Fire TV Remote to open the login page.
Your Fire TV device should connect to the internet when you sign in to the network.
Contact the network administrator if you can’t sign in or use the network. If you have access to the network’s admin panel, check that your Fire TV isn’t blacklisted.
2. Update the Amazon Fire TV App
Amazon releases new versions of the Fire TV app to fix bugs and other performance issues. Head to your device’s app store and update the Fire TV app to the latest version.
If you use an Android phone, open the Amazon Fire TV app page in Google Play Store, and tap Update.
On iPhones or iPads, open the App Store, search for fire tv, and tap Update next to Amazon Fire TV.
3. Force Close and Reopen the Fire TV App
If the Fire TV app is unresponsive or keeps crashing, force-stopping and reopening the app might fix the problem.
Force Close Amazon Fire TV App on Android
- Go to Settings > Apps & notifications > App info or See All Apps > and tap Amazon Fire TV app.
- Tap Force Close and select OK on the pop-up.
Connect your phone to the same network as your Fire TV and reopen the Fire TV app. Clear the app cache file and storage data if it still doesn’t connect to your Fire TV.
Force Close Amazon Fire TV App on iOS
- Open your iPhone or iPad’s App Switcher—swipe up from the bottom and pause in the middle of the screen. If your iPhone/iPad has a Home button, double-click the button to open the App Switcher.
- Swipe up on the Fire TV app to close it.
- Reopen the app and check if it connects and works with your Fire TV device.
4. Clear the Fire TV App Cache and Data
The Amazon Fire TV remote app might malfunction on Android devices if its cache files get corrupted. Deleting the app’s cache file can get it working correctly again.
- Go to Settings > Apps & notifications > App info or See All Apps and select the Amazon Fire TV app.
- Tap Storage & cache and select the Clear Cache icon.
Reopen the Fire TV app and try connecting to your Fire TV device. Clear the app’s storage data if the issue persists.
- Tap Clear Storage and tap OK on the pop-up.
Open the Fire TV app and set up your Fire TV device from scratch.
5. Restart Your Devices
Reboot your smartphone and Fire TV if the remote app still doesn’t work. Press and hold the Play/Pause and Select button together for 3-5 seconds to reboot your Fire TV device.
Alternatively, unplug the Fire TV from its power source and plug it back in after 10-15 seconds. Restart your smartphone while your Fire TV reboots. Connect both devices to the same Wi-Fi network and check if the Amazon Fire TV app now works.
6. Update Your Devices
Updating your Fire TV can resolve connectivity issues and performance lags. Connect your Fire TV to the internet, download the latest Fire OS version, or install a pending update.
Connect your Fire TV to the internet, go to Settings > My Fire TV > About, and select Check for Updates or Install Update.
You should also ensure your smartphone’s up-to-date. Go to Settings > General > Software Update and tap Download and Install to update your iPhone or iPad.
If you use an Android device, update its operating system via Settings > System > System update > Check for update.
7. Reinstall the Fire TV Remote App
Delete the Fire TV Remote app, restart your smartphone, and reinstall it from your device’s app store.
Tap and hold the Fire TV app icon on your iPhone or iPad, tap Remove App, and select Delete App.
On Android, go to Settings > Apps & notifications > App info (or See All Apps) > Fire TV > Uninstall and tap OK.
Reboot your phone (and Fire TV) and reinstall the Fire TV app from the Apple App Store or Google Play Store.
Do Without Your Amazon Fire TV Remote
The Fire TV app offers a convenient way to operate your Fire TV device without the physical Fire TV Remote. If you have issues using the Fire TV app, the above recommendations should fix them. Otherwise, contact Amazon Customer Support for further assistance.
