加入家庭共享群组(Family Sharing group)可以为您在iCloud 存储、Apple TV+、Apple Music等(Apple Music)Apple订阅上节省一些钱。在本文中，我们将重点介绍如果您无法使用家庭共享的(Family Sharing)Apple Music订阅该怎么做团体。
首先，请确认您的设备可以访问互联网。如果没有有效的互联网连接，您将无法使用Apple Music 。其次，确保Apple Music Family订阅未过期。联系家人共享组织者，让他们检查群组(Family Sharing)Apple Music订阅的状态或到期日期。
还有一件事：关闭(Close)并重新打开设备上的音乐(Music)应用程序。如果这些初步故障排除步骤无法解决Apple Music家庭共享无法正常工作的问题，请尝试以下建议。
检查 Apple Music 的蜂窝数据访问(Cellular Data Access)
如果Apple Music仅在Wi-Fi上运行，您可能不小心禁用了该服务的蜂窝数据访问。导航到设置(Settings)>蜂窝(Cellular)（或移动数据(Mobile Data)）并确保打开音乐的蜂窝数据访问。(Music)
或者，转到设置(Settings)>音乐(Music)并确保启用蜂窝数据访问。(Cellular Data)
为设置应用(Settings App)启用蜂窝数据访问(Cellular Data Access)
如果“设置”(Settings)应用无法访问您设备的蜂窝数据，您在使用某些系统服务（例如“家人(Family)共享”）时可能会遇到困难。转到设置(Settings)>蜂窝(Cellular)（或移动数据(Mobile Data)）并确保设置(Settings)已打开。
检查 Apple Music 服务状态
如果支持Apple Music(Apple Music)和Apple Music 订阅(Apple Music Subscriptions)服务的服务器出现问题，您可能无法使用Apple Music 。前往(Head)Apple System Support 页面并检查(Apple System Support page)Apple Music和Apple Music Subscriptions旁边的指示器。
黄色指示灯表示服务存在服务器端问题，而绿色指示灯表示服务运行正常。如果系统状态(System Status)页面突出显示Apple Music的问题，您需要等到Apple修复服务器停机时间。更好(Better)的是，联系 Apple 支持(contact Apple Support)报告问题。
启用购买共享
联系群组的组织者或购买Apple Music订阅的人，并确认他们是否在“家庭共享(Family Sharing)”设置中启用了“购买共享”。他们会在Settings > [Apple ID name] > Family Sharing > Purchase Sharing中找到此选项。
确保组织者启用了与家人共享购买(Share Purchases with Family)选项。
否则，成员将无法访问可共享的内容和订阅(sharable content and subscriptions)。
重新启动您的设备
如果问题的根本原因是暂时的系统故障，重启 iPhone 或 iPad 可能会有所帮助。同时按住(Press)侧面按钮和任一音量按钮，直到电源(Power)菜单出现在屏幕上。要关闭 iPad，请按住顶部/电源按钮和任一音量按钮。然后，向右移动“滑动关机”按钮。
如果侧面按钮或音量按钮出现故障，请前往设置(Settings)>常规(General)>关机(Shut Down)，然后将关机滑块向右移动。等待(Wait)大约一分钟，让您的设备完全关闭，然后再重新打开电源。之后(Afterward)，启动音乐(Music)应用程序并检查您现在是否可以流式传输内容。
更改 Apple ID 国家
当所有成员的Apple ID(Apple ID)帐户都在同一个国家/地区时，家庭共享效果最佳。如果您无法在设备上使用Apple Music或其他Apple服务，请检查您的Apple ID 国家或地区(Apple ID country or region)是否与组织者的相同。您还想确认Apple Music 在您所在的地区可用(Apple Music is available in your region)。
如何检查或更改 Apple ID 国家(How to Check or Change Apple ID Country)
请按照以下步骤在 iPhone 和 iPad 上更改您的Apple ID国家或地区。(Apple ID)
- 启动设置并选择您的Apple ID 名称(Apple ID name)。
- 选择媒体和购买(Media & Purchases)。
- 选择查看帐户(View Account)。
要访问您的Apple ID(Apple ID)帐户的这一部分，您需要提供设备的密码或通过面容 ID(Face ID)进行身份验证。
- 选择Country/Region。
- 检查您的Apple ID国家/地区并确认它是否是受支持的国家/地区。此外，请确保所选国家/地区与家庭共享(Family Sharing)组织者的帐户相同。
注意：(Note:)要更改您的Apple ID国家/地区，您需要先取消任何有效的 Apple Music 订阅(cancel any active Apple Music subscription)。您还必须等待取消的订阅到期。
如何取消您的 Apple Music 订阅(How to Cancel Your Apple Music Subscription)
请按照以下步骤检查和取消 iPhone 或 iPad 上的Apple Music订阅。
- 打开“设置”(Settings)应用并选择您的Apple ID 名称(Apple ID name)。
- 选择订阅(Subscriptions)。
- 检查活动(Active)部分并选择要取消的订阅。
- 点击取消订阅(Cancel Subscription)。
- 在提示上选择确认(Confirm)以继续。
更新您的设备
更新设备的操作系统是解决多个 Apple Music 问题(several Apple Music issues)的有效故障排除技术。将您的 iPhone 或 iPad 连接到 Wi-Fi 网络，前往“设置”(Settings) > “通用(General)” > “软件更新”(Software Update)并安装页面上可用的任何 iOS 或 iPadOS 更新。
重新加入家庭
有两种方法可以解决这个问题。您可以离开家庭帐户，也可以要求组织者删除并重新邀请。要离开家庭共享(Family Sharing)群组，请在设置菜单中轻点您的Apple ID 名称，选择(Apple ID name)“家庭共享(Family Sharing)”，然后轻点“离开家庭”(Leave Family)。
如果您是群组的组织者，请在“设置”(Settings)应用中打开Apple ID菜单，选择“家人共享(Family Sharing)” ，选择要移除的成员，然后轻点“从家庭中移除 [成员姓名]”(Remove [member’s name] from Family)。
要重新邀请成员，请返回“家庭共享(Family Sharing)”菜单，选择“添加成员(Add Member)”，选择“邀请人”(Invite People)，然后选择您希望如何共享邀请 - 通过消息(Messages)、邮件(Mail)、隔空投送(AirDrop)或面对面(Person)。
接受邀请并检查您现在是否可以使用“家人共享”的Apple Music订阅。
注意：您不能从(Note:)家庭共享(Family Sharing)群组中删除未满 13 岁（某些国家/地区为 14、15 或 16 岁）的成员。您只能将成员移动到另一个家庭共享组(move the member to another Family Sharing group)或删除成员的帐户。
退出 Apple 媒体服务
将您的设备与Apple 媒体服务（App Store(Apple Media Services—App Store)、Apple Music、Podcast(Podcasts)等）断开连接也可以解决此问题。
- 打开设置(Settings)，点击您的Apple ID 名称(Apple ID name)，选择媒体和购买，(Media & Purchases,)然后点击注销(Sign Out)。
- 在确认提示中 点击退出。(Sign Out)
- 等待大约 10 秒钟，然后再次点击媒体和购买(Media & Purchases)。
- 选择继续(Continue)以使用您现有的Apple ID登录。
再次打开Apple Music并检查您是否能够流式传输歌曲和视频。
登出 Apple ID
如果所有其他方法都失败并且Apple Music家庭共享仍然无法正常工作，请断开您的Apple ID帐户与您的 iPhone 或 iPad 的连接，然后重新登录。
- 启动设置(Settings)应用程序，选择您的Apple ID 名称(Apple ID name)，然后点击页面底部的退出。(Sign Out)
- 输入(Enter)您的Apple ID密码，然后点击关闭(Turn Off)以继续。
注意：(Note:)退出Apple ID将删除 iPhone 和 iPad 上所有下载的 ( Apple Music ) 歌曲。同样(Likewise)，同步到您的 iCloud 帐户的文件将被删除。但是，它们在连接到您的Apple ID帐户的云和其他设备中仍然可用。
再次登录您的Apple ID帐户并检查Apple Music现在是否适用于您的“家人共享”(Family Sharing)群组的订阅。
从 Apple 获得帮助
仍然无法通过家庭(Family)共享订阅使用Apple Music ？访问Apple Music 支持页面(Apple Music Support page)或联系Apple 支持团队(Apple Support Team)寻求帮助。
Apple Music Family Sharing Not Working? How to Fix
Joining a Family Sharing group can save you some dollars on Apple subscriptions like iCloud storage, Apple TV+, Apple Music, etc. In this article, we’ll highlight what to do if you can’t use the Apple Music subscription of your Family Sharing group.
Before anything, confirm that your device has internet access. You cannot use Apple Music without an active internet connection. Secondly, make sure the Apple Music Family subscription hasn’t expired. Contact the Family Sharing organizer and ask them to check the status or expiration date of the group’s Apple Music subscription.
One more thing: Close and reopen the Music app on your device. If these preliminary troubleshooting steps don’t fix the problem with Apple Music family sharing not working, try the recommendations below.
Check Apple Music’s Cellular Data Access
If Apple Music only works on Wi-Fi, you might have disabled cellular data access for the service by accident. Navigate to Settings > Cellular (or Mobile Data) and make sure cellular data access for Music is toggled on.
Alternatively, go to Settings > Music and ensure Cellular Data access is enabled.
Enable Cellular Data Access for Settings App
You may encounter difficulties using certain system services like Family Sharing if the Settings app doesn’t have access to your device’s cellular data. Go to Settings > Cellular (or Mobile Data) and make sure Settings is toggled on.
Check Apple Music Service Status
You may be unable to use Apple Music if there’s an issue with the servers powering Apple Music and Apple Music Subscriptions services. Head to the Apple System Support page and check the indicator next to Apple Music and Apple Music Subscriptions.
A yellow indicator means a server-side issue with the service(s), while a green indicator tells you the services are running correctly. If the System Status page highlights a problem with Apple Music, you’ll need to wait until Apple fixes the server downtime. Better yet, contact Apple Support to report the issue.
Enable Purchase Sharing
Reach out to the group’s organizer or whoever purchased the Apple Music subscription and confirm if they have “Purchase Sharing” enabled in the Family Sharing settings. They’ll find this option in Settings > [Apple ID name] > Family Sharing > Purchase Sharing.
Make sure the organizer has the Share Purchases with Family option toggled on.
Otherwise, members won’t have access to sharable content and subscriptions.
Restart Your Device
If the root cause of the problem is a temporary system glitch, power-cycling your iPhone or iPad may help. Press and hold the side button and either of the volume buttons simultaneously until the Power menu comes on the screen. To shut down an iPad, hold the top/power button and either of the volume buttons. Then, move the “slide to power off” button to the right.
If you have a faulty side or volume button, head to Settings > General > Shut Down and move the power off slider to the right. Wait for about a minute for your device to shut down completely before you power it back on. Afterward, launch the Music app and check if you can now stream content.
Change Apple ID Country
Family Sharing works best when the Apple ID accounts of all members are in the same country. If you can’t use Apple Music or other Apple services on your device, check if your Apple ID country or region is the same as the organizer’s. You also want to confirm that Apple Music is available in your region.
How to Check or Change Apple ID Country
Follow the steps below to change your Apple ID country or region on your iPhone and iPad.
- Launch Settings and select your Apple ID name.
- Select Media & Purchases.
- Select View Account.
To access this section of your Apple ID account, you’ll need to provide your device’s passcode or authenticate via Face ID.
- Select Country/Region.
- Check your Apple ID country and confirm if it’s a supported country. Additionally, make sure the selected country is the same as the Family Sharing organizer’s account.
Note: To change your Apple ID country, you’d need to first cancel any active Apple Music subscription. You’ll also have to wait for the canceled subscription to expire.
How to Cancel Your Apple Music Subscription
Follow the steps below to check and cancel an Apple Music subscription on your iPhone or iPad.
- Open the Settings app and select your Apple ID name.
- Select Subscriptions.
- Check the Active section and select the subscription you want to cancel.
- Tap Cancel Subscription.
- Select Confirm on the prompt to proceed.
Update Your Device
Updating your device’s operating system is an effective troubleshooting technique to fixing several Apple Music issues. Connect your iPhone or iPad to a Wi-Fi network, go to Settings > General > Software Update and install any iOS or iPadOS update available on the page.
Rejoin the Family
There are two ways to go about this. You can either leave the family account or ask the organizer to remove and re-invite. To leave a Family Sharing group, tap your Apple ID name in the settings menu, select Family Sharing, and tap Leave Family.
If you’re the group’s organizer, open the Apple ID menu in the Settings app, select Family Sharing, select the member you want to remove, and tap Remove [member’s name] from Family.
To re-invite the member, return to the Family Sharing menu, select Add Member, select Invite People and choose how you want to share the invitation—via Messages, Mail, AirDrop, or In Person.
Accept the invitation and check if you can now use Family Sharing’s Apple Music subscription.
Note: You cannot remove members under 13 years (14, 15, or 16 years for some countries) from a Family Sharing group. You can only move the member to another Family Sharing group or delete the member’s account.
Sign Out of Apple Media Services
Disconnecting your device from Apple Media Services—App Store, Apple Music, Podcasts, etc.— can also resolve this problem.
- Open Settings, tap your Apple ID name, select Media & Purchases, and tap Sign Out.
- Tap Sign Out on the confirmation prompt.
- Wait for about 10 seconds and tap Media & Purchases again.
- Select Continue to sign in with your existing Apple ID.
Open Apple Music again and check if you’re able to stream songs and videos.
Sign Out of Apple ID
If all else fails and Apple Music family sharing is still not working, disconnect your Apple ID account from your iPhone or iPad and sign back in.
- Launch the Settings app, select your Apple ID name, and tap Sign Out at the bottom of the page.
- Enter your Apple ID password, and tap Turn Off to proceed.
Note: Signing out of Apple ID will delete all downloaded (Apple Music) songs from your iPhone and iPad. Likewise, files synced to your iCloud account will be removed. However, they’ll remain available in the clouds and other devices connected to your Apple ID account.
Sign in to your Apple ID account again and check if Apple Music now works with your Family Sharing group’s subscription.
Get Help from Apple
Still can’t use Apple Music through your Family Sharing subscription? Visit the Apple Music Support page or contact the Apple Support Team for assistance.
