Apple Music往往在 iPhone 上运行得非常好，但也不是没有问题。在极少数情况下，您在“音乐(Music)”应用中打开或播放歌曲时可能会遇到崩溃。原因？它可能是任何东西，但通常的嫌疑人包括有缺陷的软件、损坏的下载和冲突的设置。
在本故障排除指南中，您将了解当Apple Music在 iPhone 上不断崩溃时必须执行的操作。以下修复也适用于iPad 和 iPod touch 上的Apple Music 。
强制退出并重新打开 Apple Music
如果Apple Music在您尝试打开它时反复崩溃，请在下次尝试之前尝试强制退出该应用程序。
1. 从屏幕底部向上滑动并暂停。如果您的 iOS 设备有主(Home)屏幕按钮，请改为按两次。
2. 使音乐(Music)卡成为焦点并将其向上拖出屏幕。
3.从Dock或主屏幕重新启动(Home Screen)Apple Music。
重启 iPhone 或 iPad
重新启动系统软件还可以帮助解决iPhone 或 iPad 上的音乐(Music)应用程序崩溃问题。这是重启任何 iOS 或 iPadOS 设备必须执行的操作。
1. 打开设置(Settings)应用程序并点击常规(General)。
2. 向下滚动并点击关机(Shut Down)。
3. 向右拖动电源(Power)图标以关闭您的 iPhone。
4. 等待 20-30 秒。
5. 按住电源(Power)按钮重启设备。
强制重启 iPhone 或 iPad
如果Apple Music崩溃导致您的 iPhone 或 iPad 死机，您必须改为强制重启设备。使用正确的按钮组合如下。
iPhone 8, iPhone X, and Later/iPads Without a Home Button
一个接一个地快速按下并释放提高音量(Volume Up)和降低音量(Volume Down)按钮。然后，立即按住电源(Power)按钮，直到您的 iPhone 或 iPad 重新启动，并且您会看到Apple标志。
仅限 iPhone 7 系列(iPhone 7 Series Only)
同时按住降低音量( Volume Down)和电源(Power)按钮，直到您的设备重新启动并显示Apple标志。
iPhone 6 Series and Older/iPads With a Home Button
同时按住降低音量( Volume Down)和主页(Home)按钮，直到您的 iPhone 或 iPad 重新启动并看到Apple标志。
检查 Apple Music 状态
Apple Music崩溃也可能是由服务器端问题引起的。如果您还注意到所有设备的异常行为（例如Android和Mac上的(Mac)Apple Music应用程序或Windows上的 iTunes ），您可能需要查看Apple 的系统状态页面(Apple’s System Status page)。如果它表示Apple Music(Apple Music)旁边的服务相关问题，请等到 Apple 解决这些问题。
重新下载有问题的专辑(Redownload Problematic Album)或曲目
如果Apple Music在播放特定下载时不断崩溃，请尝试删除并重新下载有问题的播放列表、专辑或曲目。
1. 点击Apple Music(Apple Music)中的专辑或曲目。
2. 点击屏幕右上角或曲目旁边的更多(More) 选项图标（三个点）。(Options )
3. 点击删除(Remove)。
4. 点击删除下载(Remove Download)。
5. 点击下载(Download)图标重新下载专辑或曲目。
禁用无损音频
Apple Music支持无损音频。但是，Apple 支持论坛上的讨论(chatter on the Apple Support forums)表明，更高质量的流媒体会导致崩溃。尝试禁用该功能，看看是否有帮助。
1.在您的 iPhone 或 iPad 上打开设置应用程序。(Settings)
2. 向下滚动并点击音乐(Music)。
3. 点击音频质量(Audio Quality)。
4. 关闭Lossless Audio旁边的开关。
如果问题仍然存在，请通过禁用Dolby Atmos继续。为此，请点击Settings > Music下的Dolby Atmos并将其设置为Off。
更新你的 iPhone
在 iPhone 或 iPad 上运行最新版本的Apple Music是解决由错误和故障引起的崩溃问题的另一种方法。此外，您还可以访问新功能。应用任何出色的系统软件更新或升级到主要的 iOS 版本（例如，iOS 14 到 iOS 15）都可以解决问题。
1. 打开设置(Settings)应用程序并点击常规(General)。
2. 点击软件更新(Software Update)。
3. 点击下载并安装(Download & Install)。
卸载音乐应用
卸载并重新安装Apple Music可让您排除由损坏的应用程序实例引起的问题。不用担心，您不会丢失下载内容。
1. 打开设置(Settings)应用程序并点击常规(General)。
2. 点击iPhone / iPad 存储(iPad Storage)。
3. 点击音乐(Music)。
4. 点击卸载应用程序(Offload App)。
5. 点击卸载应用(Offload App)确认。
6. 重启你的 iPhone。
7. 点击Dock或主屏幕上的(Home Screen)Apple Music应用程序图标以重新下载音乐(Music)应用程序。或者，在 App Store 上搜索音乐并点击(Music)下载(Download)图标。
释放存储空间
存储空间即将耗尽的 iPhone 或 iPad 也可能触发应用程序崩溃。因此，尝试通过转到Settings > General > iPhone / iPad Storage来(iPad Storage)释放空间(freeing up space)。按照屏幕顶部的建议进行操作。此外，卸载或删除应用程序以创建备用存储。
了解如何通过减小(reducing the size of the Other category)iOS 或 iPadOS 设备上“其他”类别的大小来释放更多空间。
禁用和重新启用库同步
禁用和重新启用Apple Music中的(Apple Music)库同步(Library Sync)功能是另一个可以提供帮助的修复程序。但是，这将删除您设备上的所有下载。
1. 打开设置(Settings)应用程序并点击音乐(Music)。
2. 关闭同步库(Sync Library)旁边的开关。
3. 选择关闭( Turn Off)。
4. 打开苹果音乐应用程序。
5.重新访问设置(Settings)>音乐页面并打开(Music)同步库(Sync Library)旁边的开关。
重置网络设置
如果上述修复均无效，请尝试重置 iPhone 或 iPad 上的网络设置。这是消除导致Apple Music崩溃的连接问题的最佳方法。
1. 打开设置(Settings)应用程序并点击常规(General)。
2. 向下滚动并点击转移或重置 iPhone(Transfer or Reset iPhone)。
3. 点击重置(Reset)。
4. 点击重置网络设置(Reset Network Settings)。
5. 输入您的设备密码。
6. 点击重置网络设置(Reset Network Settings)进行确认。
重置网络设置后，您必须手动重新连接到Wi-Fi。您的蜂窝设置将自动更新 - 如果没有，请联系您的无线运营商。
重置所有设置
以下修复涉及重置 iPhone 或 iPad 上的所有设置。为此，只需重复上述部分中的步骤，但选择重置所有设置(Reset All Settings)选项。
除网络设置外，该过程还将系统相关设置（例如与隐私和可访问性相关的设置）恢复为出厂默认设置。所以记得稍后重新配置它们。
退出并返回 Apple Music
退出Apple Music（以及App Store等其他服务）然后重新登录也可以解决与Apple Music相关的崩溃问题。
1. 打开 iPhone 上的设置(Settings)应用程序。
2. 点击您的Apple ID。
3. 点击媒体和购买(Media & Purchases)。
4. 点击退出(Sign Out)。
注意(Note)：退出您的Apple ID以进行媒体(Media)和购买(Purchases)不会禁用任何与 iCloud 相关的服务，例如照片或查找我的(iCloud-related services such as Photos or Find My)。
5. 重新启动您的 iPhone 或 iPad。
6.使用您的Apple ID重新(Apple ID)登录(Sign)。
7. 再次使用Apple Music并检查问题是否再次出现。
你还能做什么？
如果Apple Music继续崩溃，请尝试解决这些额外的 Apple Music 相关修复(additional Apple Music-related fixes)或联系 Apple 支持(contact Apple Support)。还是没有运气？在Apple(Apple)在系统软件或服务器端更新中解决问题之前，请考虑切换到其他流媒体服务，例如Spotify或Amazon Music 。
Apple Music Keeps Crashing on iPhone? Try These Fixes
Apple Music tеnds to run incredibly well on the iPhone, but it’s not without issues. Rarely, you may experience crashes whilе opening or playing songs in the Musiс аpp. The reason? It could be anything, but the usual suspects include buggy software, corrupt downloаds, and conflicting sеttings.
In this troubleshooting guide, you’ll figure out what you must do when Apple Music keeps crashing on the iPhone. The fixes below also apply to Apple Music on the iPad and iPod touch.
Force-Quit and Re-open Apple Music
If Apple Music repeatedly crashes whenever you try to open it, try force-quitting the app before your next attempt.
1. Swipe up from the bottom of the screen and pause temporarily. If your iOS device has a Home button, press it twice instead.
2. Bring the Music card into focus and drag it up and out of the screen.
3. Relaunch Apple Music from the Dock or Home Screen.
Restart iPhone or iPad
Rebooting the system software can also help resolve Music app crashing issues on your iPhone or iPad. Here’s what you must do to restart any iOS or iPadOS device.
1. Open the Settings app and tap General.
2. Scroll down and tap Shut Down.
3. Drag the Power icon to the right to turn off your iPhone.
4. Wait for 20-30 seconds.
5. Hold down the Power button to reboot the device.
Force-Restart iPhone or iPad
If Apple Music crashes cause your iPhone or iPad to freeze, you must force-restart the device instead. Use the correct button combination as follows.
iPhone 8, iPhone X, and Later/iPads Without a Home Button
Rapidly press and release the Volume Up and Volume Down buttons one after the other. Then, immediately press and hold the Power button until your iPhone or iPad reboots, and you see the Apple logo.
iPhone 7 Series Only
Press and hold the Volume Down and Power buttons simultaneously until your device reboots and displays the Apple logo.
iPhone 6 Series and Older/iPads With a Home Button
Press and hold the Volume Down and Home buttons at the same time until your iPhone or iPad reboots and you see the Apple logo.
Check Apple Music Status
Apple Music crashes can also result from server-side issues. If you also notice odd behavior across all of your devices (such as with the Apple Music app on Android and Mac or iTunes on Windows), you may want to look up Apple’s System Status page. If it denotes service-related problems next to Apple Music, wait until Apple resolves them.
Redownload Problematic Album or Track
If Apple Music keeps crashing but only while playing a specific download, try deleting and redownloading the problematic playlist, album, or track.
1. Tap on the album or track in Apple Music.
2. Tap the More Options icon (three dots) at the top-right corner of the screen or next to the track.
3. Tap Remove.
4. Tap Remove Download.
5. Tap the Download icon to redownload the album or track.
Disable Lossless Audio
Apple Music supports lossless audio. However, chatter on the Apple Support forums indicates that higher-quality streaming results in crashes. Try disabling the functionality and see if that helps.
1. Open the Settings app on your iPhone or iPad.
2. Scroll down and tap Music.
3. Tap Audio Quality.
4. Turn off the switch next to Lossless Audio.
If the issue persists, continue by disabling Dolby Atmos. To do that, tap Dolby Atmos under Settings > Music and set it to Off.
Update Your iPhone
Running the latest version of Apple Music on your iPhone or iPad is another way to resolve crashing issues caused by bugs and glitches. Plus, you also get access to new features. Applying any outstanding system software updates or upgrading to a major iOS version (e.g., iOS 14 to iOS 15) will do the trick.
1. Open the Settings app and tap General.
2. Tap Software Update.
3. Tap Download & Install.
Offload Music App
Offloading and reinstalling Apple Music allows you to rule out issues caused by a corrupt app instance. Don’t worry—you won’t lose your downloads.
1. Open the Settings app and tap General.
2. Tap iPhone/iPad Storage.
3. Tap Music.
4. Tap Offload App.
5. Tap Offload App to confirm.
6. Restart your iPhone.
7. Tap the Apple Music app icon on the Dock or Home Screen to re-download the Music app. Or, search for Music on the App Store and tap the Download icon.
Free Up Storage
An iPhone or iPad that’s close to running out of storage can also trigger app crashes. So try freeing up space by heading over to Settings > General > iPhone/iPad Storage. Follow that by working your way through the recommendations at the top of the screen. Additionally, offload or delete apps to create spare storage.
Learn how to free up even more space by reducing the size of the Other category on your iOS or iPadOS device.
Disable & Re-enable Library Sync
Disabling and re-enabling the Library Sync functionality in Apple Music is another fix that can help. However, that will delete all downloads on your device.
1. Open the Settings app and tap Music.
2. Turn off the switch next to Sync Library.
3. Select Turn Off.
4. Open the Apple Music app.
5. Revisit the Settings > Music page and turn on the switch next to Sync Library.
Reset Network Settings
If none of the fixes above worked, try resetting the network settings on your iPhone or iPad. That’s the best way to eliminate connectivity issues resulting in Apple Music crashes.
1. Open the Settings app and tap General.
2. Scroll down and tap Transfer or Reset iPhone.
3. Tap Reset.
4. Tap Reset Network Settings.
5. Enter your device passcode.
6. Tap Reset Network Settings to confirm.
After resetting your network settings, you must manually reconnect to Wi-Fi. Your cellular settings will update automatically—contact your wireless carrier if they don’t.
Reset All Settings
The following fix involves resetting all settings on your iPhone or iPad. To do that, simply repeat the steps in the above section but select the Reset All Settings option instead.
In addition to network settings, the procedure also reverts system-related settings (such as those related to privacy and accessibility) to factory defaults. So remember to re-configure them later.
Sign Out & Back Into Apple Music
Signing out of Apple Music (and other services such as the App Store) and then back in can also resolve Apple Music-related crashes.
1. Open the Settings app on your iPhone.
2. Tap on your Apple ID.
3. Tap Media & Purchases.
4. Tap Sign Out.
Note: Signing out of your Apple ID for Media & Purchases will not disable any iCloud-related services such as Photos or Find My.
5. Restart your iPhone or iPad.
6. Sign back in using your Apple ID.
7. Use Apple Music again and check if the issue recurs.
What Else Can You Do?
If Apple Music continues to crash, try working through these additional Apple Music-related fixes or contact Apple Support. Still no luck? Consider switching to an alternative streaming service such as Spotify or Amazon Music until Apple resolves the issue in a system software or server-side update.
