Apple TV是一款出色的流媒体设备，它附带的遥控器也是独一无二的。它主要使用触摸板控件来滚动和选择屏幕上的项目。一旦你习惯了它，它就是一种流畅的方式来浏览你的Apple TV。
遥控器通常非常耐用，没有很多问题。但与任何事情一样，最终可能会出现一些问题。如果您的Apple TV 遥控器未连接到设备，这可能会导致很多挫败感。没有它，您将无法访问设备上的(on the device)任何内容（尽管您也可以使用 iPhone 来控制它——更多内容见下文）。
如果您在使用Apple TV 遥控器时遇到问题，请先尝试以下方法。
1.检查电池和信号(Check the Battery and Signal)
如果您的Apple TV遥控器无法正常工作，您首先要做的是确保您的电池已实际充电。如果您有Siri Remote或Apple TV遥控器，请尝试为遥控器充电约 30 分钟，如果您不确定电池是否已耗尽，请查看它是否再次开始工作。如果您有Apple Remote，请尝试更换电池。
您还需要确保没有任何东西阻挡您的Apple TV 设备和遥控器之间的信号。这可能是阻碍信号路径的物体，或者是阻碍Apple TV 的物体。如果您将Apple TV 设备放置在没有任何东西可以阻挡它与遥控器之间信号的良好位置，这可能有助于您再次控制设备。
如果您已经检查了这两种可能性并且它们似乎不是问题，请继续进行其他一些修复。
2.拔掉你的苹果电视(Unplug Your Apple TV)
另一个可以尝试的快速解决方法是将Apple TV 设备从墙壁插座上拔下，等待大约 10 秒钟，然后重新插入。这实际上会重新启动您的Apple TV，并且可能是它能够连接到遥控器所需要的。
无论您拥有哪种Apple TV遥控器，这也应该有效。对于不同类型的Apple TV遥控器，将有不同的故障排除方法。如果此通用修复不起作用，以下是针对每种特定远程类型的操作。
3. Siri 遥控器或 Apple TV 遥控器(Siri Remotes or Apple TV Remotes)
这种类型的遥控器顶部有触摸板，尝试将其连接到Apple TV 设备有不同的方法。以下是执行此操作的步骤。
- 将遥控器指向距离Apple TV 三英寸的地方，然后按住遥控器的“菜单(Menu)”和“增大音量”(Volume Up )按钮约 5 秒钟。
- 您应该会看到Apple TV 正在与遥控器配对的警报。然后可能会提示您将遥控器设置在Apple(Apple) TV顶部以配对它们。如果它们以某种方式断开连接，这应该可以解决问题。
- 配对后，再次尝试使用遥控器。
如果您的遥控器仍然无法工作，请尝试更改您的辅助功能(Accessibility)设置。要访问这些，请前往设置(Settings )>通用( General )>辅助功能( Accessibility)。此外，如果您也有Apple Remote，则可以尝试将其连接到Apple TV。
4.苹果遥控器(Apple Remote)
这些遥控器采用铝制或白色制成，顶部只有箭头垫。如果您有这种遥控器，则需要采用不同的路线来修复连接。
- 按住“菜单(Menu)”和“左”(Left )按钮六秒钟， 取消Apple Remote的链接。(Apple Remote)
- 遥控器上方应显示未链接图标的警报。
- 现在按住菜单(Menu)和向右(Right)按钮六秒钟。另一个警报应该出现在遥控器上方的链接图标上。
- 最后，将您的Apple(Apple) TV 设备从墙壁插座上拔下，并等待至少六秒钟，然后再将其重新插入。然后查看遥控器是否再次工作。
这会将您的Apple TV(Apple TV)重新链接到您的遥控器，并有望解决Apple TV遥控器无法正常工作的任何问题。重新启动设备还将进一步帮助解决与遥控器连接的任何问题。
5.使用 iPhone 或 iPad(Use an iPhone or iPad)
如果您已尝试上述所有操作，但您的Apple TV 遥控器仍无法连接到您的设备，您可能需要尝试使用 iPhone(using your iPhone)或 iPad 来控制它（如果您有其中任何一个）。
您可以通过将Apple TV Remote添加到您的控制中心(Control Center)来做到这一点。如果您拥有最新版本的 iOS 或 iPadOS，则会自动添加此功能。
按照这些说明开始使用远程应用程序。
- 打开控制中心(Control Center)。在 iPadOS 或 iPhone X 及更高版本上，从右上角向下滑动。在早期的 iPhone 上，从底部向上滑动。
- 点击 Apple TV Remote。
- 选择您的 Apple TV 设备。
- 按照屏幕上的说明输入密码以连接设备并开始使用远程功能。
如果您已经拥有 iPhone 或 iPad，即使遥控器不工作，这是继续使用Apple TV 的好方法。(Apple)如果您没有这些设备之一，或者仍想修复您的Apple TV 遥控器，此时您将需要尝试从Apple 支持(Apple Support)获得一些帮助。
6.联系苹果支持(Contact Apple Support)
如果您已经尝试了其他所有方法，请前往Apple 支持(Apple Support)以查看下一步应该做什么。您需要从他们的主屏幕中选择查看更多产品，然后选择(See More Products)更多(More)并选择Apple TV。然后选择Remote & Accessories。
您可以选择通过电话与Apple 支持(Apple Support)联系，或者将Apple TV 和遥控器带到Apple商店进行维修。他们也许能够修复您的设备，但如果不能，您可以随时购买新的Apple TV 遥控器。
Apple TV Remote Not Working? 6 Fixes to Try
Apple TV is a great streaming device, and the remote that comes with it is unique. It mainly uses touchpad controls to scroll and select items on-screen. Once you get used to it, it’s a smooth way to navigate your Apple TV.
The remote is usually a pretty durable one without many issues. But as with anything, there could eventually be some issues. If your Apple TV remote isn’t connecting to the device, this can cause a lot of frustration. You won’t be able to access anything on the device without it (although you can also use your iPhone to control it — more on that below).
If you’re having trouble with your Apple TV remote, here’s what you should try first.
1. Check the Battery and Signal
If your Apple TV remote is not working, the first thing you’ll want to do is make sure that your battery is actually charged. If you have a Siri Remote or Apple TV remote, try charging your remote for about 30 minutes and see if it starts to work again if you’re unsure whether your battery is drained. If you have an Apple Remote, try changing out the battery.
You’ll also want to make sure that nothing is blocking the signal between your Apple TV device and the remote. This could be objects that block the path of the signal, or things in the way of the Apple TV. If you place your Apple TV device in a good location where nothing can obstruct the signal between it and your remote, this might help you in being able to control the device again.
If you’ve checked both of these possibilities and they don’t seem to be the issue, move on to some of the other fixes.
2. Unplug Your Apple TV
Another quick fix to try is to unplug your Apple TV device from the wall outlet, wait about 10 seconds, and plug it back in. This essentially restarts your Apple TV and may be what it needs to be able to connect to the remote.
This should also work no matter what kind of Apple TV remote you have. For the different types of Apple TV remotes, there will be different methods for troubleshooting them. If this universal fix doesn’t work, here’s what to do for each specific remote type.
3. Siri Remotes or Apple TV Remotes
This type of remote has the touchpad at the top, and there’s a different method to trying to connect it to your Apple TV device. Here are the steps to do so.
- Point your remote three inches away from your Apple TV, then hold down the remote’s Menu and Volume Up buttons for about five seconds.
- You should see an alert that the Apple TV is pairing to the remote. You may then be prompted to set the remote on top of the Apple TV to pair them. If they were somehow disconnected, this should fix the issue.
- Once they are paired, try using the remote again.
If your remote still isn’t working, try changing your Accessibility settings. To access these, go to Settings > General > Accessibility. Also, if you have an Apple Remote as well, you can try connecting it to your Apple TV instead.
4. Apple Remote
These remotes came in aluminum or white, and have just the arrow pad at the top. If you have this kind of remote, you’ll need to take a different route to fix the connection.
- Unlink your Apple Remote by holding down on the Menu and Left buttons for six seconds.
- An alert should appear of an unlinked icon above a remote.
- Now hold down the Menu and Right buttons for six seconds. Another alert should come up of a link icon above a remote.
- Lastly, unplug your Apple TV device from the wall outlet, and wait at least six seconds before plugging it back in. Then see if the remote works again.
This will re-link your Apple TV to your remote and hopefully resolve any issues with the Apple TV remote not working. Restarting the device will also further help any issues with its connection to the remote.
5. Use an iPhone or iPad
If you’ve tried everything above and your Apple TV remote still isn’t able to connect to your device, you might want to try using your iPhone or iPad to control it if you have either of these.
You can do this by adding the Apple TV Remote to your Control Center. If you have the latest version of iOS or iPadOS, this feature is automatically added.
Follow these instructions to start using the remote app.
- Open the Control Center. On iPadOS or iPhone X and later, swipe down from the top-right corner. On earlier iPhones, swipe up from the bottom.
- Tap on Apple TV Remote.
- Select your Apple TV device.
- Follow the on-screen instructions to enter a passcode in order to connect the devices and begin using the remote feature.
If you have an iPhone or iPad already, this is a good way to continue using your Apple TV even if your remote isn’t working. If you don’t have one of these devices, or still want to fix your Apple TV remote, by this point you’ll want to try and get some help from Apple Support.
6. Contact Apple Support
If you’ve tried everything else, go to Apple Support to see what your next step should be. You’ll want to select See More Products from their main screen, then select More and choose Apple TV. Then choose Remote & Accessories.
You can choose to either talk to Apple Support over the phone, or bring your Apple TV and remote into an Apple store for a repair. They may be able to fix your devices, but if not, you can always buy a new Apple TV remote.
