iOS 和 iPadOS 有一个数字 Apple TV Remote 应用程序(digital Apple TV Remote app),其功能与物理Apple TV Remote或Siri Remote类似。设置和使用Apple TV Remote应用程序非常简单,无需特殊技能。
但是,由于互联网(issues with your internet network)、设备操作系统和其他因素的问题,遥控器可能会失败。本教程介绍了Apple TV Remote(Apple TV Remote)无法工作
时的故障排除修复。

1. 排除互联网(Internet)连接
故障
让您的 iPhone/iPad 与Apple(Apple) TV位于同一Wi-Fi网络上是使用控制中心 Apple TV Remote 的(Control Center Apple TV Remote)首要要求。
如果您家里有多个 Wi-Fi 网络,请验证您的Apple TV 和 iPhone 或 iPad 是否位于同一网络。
(Reboot)如果远程应用程序无法检测或连接到您的Apple TV,请重新启动路由器并更新其固件。重置 iPhone 或 iPad 的网络设置也可以消除与连接相关的问题。
2. 手动将远程应用程序(Remote App)链接到您的Apple TV
如果您的设备连接到同一Wi-Fi(Wi-Fi)网络,您应该会在远程应用程序的顶部看到您的Apple TV 。如果遥控器没有自动检测到您的Apple TV,请轻点“选择(Choose)电视”下拉按钮,然后选择您的电视。

如果您家中有多台Apple TV(Apple TVs),您可能还需要在远程应用程序中手动切换设备。点按已连接设备旁边的下拉图标,然后选择您要控制的
Apple TV。(Apple)
3. 重新启动您的设备
如果远程应用程序无法检测或控制电视盒,
请重新启动 iPhone/iPad 并重新启动Apple TV。(Apple)
前往Settings > General > Shut Down”,拖动滑块,然后等待大约 30 秒,让设备关闭。按住设备的侧面按钮 (iPhone) 或顶部按钮 (iPad),直到出现
Apple徽标。(Apple)

要重新启动Apple TV,请前往“设置”(Settings)菜单,选择“系统”(System),然后选择“重新启动”(Restart)。或者,将流媒体设备从电源上拔下,并在 5-10 秒后重新连接。

当您的设备重新启动时,将它们连接到同一Wi-Fi网络并检查远程应用程序是否正常工作。
4.从头(Remote App From Scratch)开始设置远程应用程序
从控制中心(Control Center)删除Apple TV Remote应用程序,然后重新设置。
前往Settings > Control CenterApple TV Remote ”旁边的红色减号图标,然后选择“删除”(Remove)。然后,等待几秒钟,然后点击Apple TV Remote旁边的绿色加号图标。

将您的设备连接到与Apple TV 相同的(Apple)Wi-Fi网络,然后在控制中心(Control Center)启动Apple TV Remote。如果应用程序未检测到流媒体设备,请在“选择电视”下拉列表中
选择您的Apple TV。(Apple)

您可能会收到提示,要求您将电视屏幕上显示的密码输入 iPhone 或 iPad。按照屏幕上的说明设置Apple TV Remote应用程序。
5. 更新您的设备
如果您的设备不运行最新的软件,
您在使用Apple TV Remote应用程序时可能会遇到问题。
打开iPhone 或 iPad 上的“设置”(Settings)应用,然后前往General > Software Update。点击下载(Tap Download)并安装(Install)将您的设备软件更新到最新版本。

tvOS 更新还可以恢复出现故障的Apple TV 功能。当您的 iPhone 更新时,请检查是否有适用于您的 Apple TV 的软件更新(software update available for your Apple TV)。
转至Settings > System > Software Updates > Update Software,然后选择下载(Download)并安装(Install)。

联系苹果支持
(Speak to someone over at Apple)如果在尝试这些故障排除步骤后远程控制应用程序仍然无法工作,
请与 Apple 的人员联系。
Apple TV Remote App Not Working? 5 Fixes to Try
iOS and iPadOS have а digital Apple TV Remote app that packs similar functionalities as the physical Apple TV Remote or Siri Remote. Setting up and using the Apple TV Remote app is straightforward and requires no special skill.
However, the remote could fail due to issues with your internet network, device operating system, and other factors. This tutorial covers troubleshooting fixes if the Apple TV Remote isn’t working.

1. Troubleshoot Your Internet Connection
Having your iPhone/iPad on the same Wi-Fi network as your Apple TV is the topmost requirement for using the Control Center Apple TV Remote.
If there are multiple Wi-Fi networks in your home, verify that your Apple TV and iPhone or iPad are on the same network.
Reboot your router and update its firmware if the remote app won’t detect or connect to your Apple TV. Resetting your iPhone or iPad’s network settings could also eliminate connectivity-related issues.
2. Manually Link the Remote App to Your Apple TV
You should see your Apple TV at the top of the remote app if your devices are connected to the same Wi-Fi network. If the remote doesn’t automatically detect your Apple TV, tap the Choose a TV drop-down button and select your TV.

You might also have to manually switch devices in the remote app if multiple Apple TVs are in your home. Tap the drop-down icon next to the connected device and select the Apple TV you want to control.
3. Reboot Your Devices
Restart your iPhone/iPad and power-cycle your Apple TV if the remote app won’t detect or control the TV box.
Go to Settings > General > Shut Down, drag the slider, and wait about 30 seconds for your device to shut down. Press and hold your device’s side button (iPhone) or top button (iPad) until the Apple logo appears.

To restart your Apple TV, head to the Settings menu, select System, and select Restart. Alternatively, unplug the streaming device from its power source and reconnect it after 5-10 seconds.

When your devices reboot, connect them to the same Wi-Fi network and check if the remote app works.
4. Set Up the Remote App From Scratch
Remove the Apple TV Remote app from the Control Center and set it up again.
Go to Settings > Control Center, tap the red minus icon next to “Apple TV Remote,” and select Remove. Then, wait a few seconds and tap the green plus icon next to Apple TV Remote.

Connect your device to the same Wi-Fi network as the Apple TV and launch the Apple TV Remote in the Control Center. Select your Apple TV in the “Choose a TV” drop-down list if the app doesn’t detect the streaming device.

You might get a prompt to enter a passcode that appears on your TV screen into your iPhone or iPad. Follow the on-screen instructions to set up the Apple TV Remote app.
5. Update Your Devices
You might encounter issues using the Apple TV Remote app if your devices don’t run the latest software.
Open the Settings app on your iPhone or iPad and head to General > Software Update. Tap Download and Install to update your device software to the latest version.

tvOS updates also restore malfunctioning Apple TV functionalities. While your iPhone updates, check if there’s a software update available for your Apple TV.
Go to Settings > System > Software Updates > Update Software and select Download and Install.

Contact Apple Support
Speak to someone over at Apple if the remote control app still won’t work after trying these troubleshooting steps.