如果当您在Windows PC 上启动^(Windows)Microsoft Outlook桌面客户端时，它卡在加载配置文件^{(Loading Profile)}或处理^(Processing)阶段，那么这篇文章可能会对您有所帮助。

我在笔记本电脑上工作，需要打开一个PDF文件。Edge是默认的PDF文件打开器，它突然活了起来，然后——BAM——我看到的下一件事是IRQL_NOT_LESS_OR_EQUAL 停止错误屏幕，我的电脑重新启动。

重新启动时，当我启动Outlook时，我发现它不会超出Loading Profile启动画面。过了一会儿，我在安全模式下^{(Safe Mode)}打开它，但发现我的一个电子邮件帐户中没有电子邮件，并且显示一个空文件夹。

Outlook卡在加载配置文件^(Profile)或处理中

如果您的个人Outlook .ost 或 .pst 数据文件已损坏并且Outlook无法加载您的配置文件，则可能会发生这种情况。无论如何^(Anyway)，如果你遇到这个问题，这里有一些你可以尝试的事情。

1. 重新启动 PC 并重新启动 Outlook
2. 以安全模式启动 Outlook
3. 修复电子邮件帐户
4. 重新连接 Outlook 客户端
5. 删除 Outlook 配置文件文件夹
6. 重置 Outlook 导航窗格。

1]重新启动PC并重新启动Outlook

有时重新启动 PC 并重新启动Outlook可能只是让问题消失，所以不要掉以轻心，但至少尝试一次。

2]以安全模式启动Outlook

如果没有帮助，请在安全模式下启动^{(Safe Mode)}Outlook ，然后查看您是否能够同步该电子邮件帐户。如果你幸运的话，它可能会奏效！如果您不知道，要在安全模式下启动Outlook，只需按住CTRL 键^{(CTRL key)}并双击Outlook图标即可运行它。或者你可以运行outlook /safe命令。

3]修复电子邮件帐户

您可能需要修复该 Outlook 电子邮件帐户，看看是否对您有帮助。此过程将启用网络连接，搜索电子邮件帐户设置并登录服务器以确认一切正常。

4]重新连接Outlook客户端

如果这没有帮助，请将您的 Outlook 客户端重新连接到 Outlook.com并查看是否可以解决问题。基本上^(Basically)，您需要做的是创建一个新的配置文件或从^(Profile)Microsoft Outlook中删除该电子邮件帐户，然后按照该帖子中提到的程序重新创建它。

5]删除Outlook配置文件文件夹

首先创建一个系统还原点，然后运行^(Run)​​regedit 打开注册表编辑器^{(Registry Editor)}。导航^(Navigate)到以下键：

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Profiles

此密钥存储您的Outlook配置文件文件夹。默认的Outlook配置文件是“ Outlook ”。右键单击Outlook并将其删除。

6]重置^(Reset)Outlook导航^(Outlook)窗格

要重置位于左侧或底部的Outlook导航窗格，请运行以下命令：^(Outlook)

outlook /resetnavpane

一旦完成，看看它是否有帮助。

如果您有任何其他建议或可以提供帮助的免费软件工具，请发表您的意见。

如果您有其他 Outlook 问题，请参阅这些帖子：^{(See these posts if you have other Outlook problems:)}

1. Outlook 没有响应、已停止工作、冻结或挂起^{(Outlook is not responding, has stopped working, freezes or hangs)}
2. 升级到 Windows 10 后无法访问 PST 文件或启动 Outlook
3. 解决 Microsoft Outlook 问题，例如冻结、损坏的 PST、配置文件、加载项等。

Outlook stuck on Loading Profile or Processing screen

If whеn you launch your Microsoft Outlook desktop client on your Windows PC, it is stuck at the Loading Profile or Processing stage, then this post may be able to help you.

I was working on my laptop and needed to open a PDF file. Edge being the default PDF file opener, it suddenly sprang to life, and – BAM – the next thing I saw was the IRQL_NOT_LESS_OR_EQUAL Stop Error screen and my PC restarted.

On the restart, when I launched Outlook, I found that it would not go beyond the Loading Profile splash screen. After a while, I opened it in Safe Mode but found that one of my email accounts had no email in it and was displaying an empty folder.

Outlook stuck on Loading Profile or Processing

This could happen if your personal Outlook .ost or .pst data files have been corrupted and Outlook is thus unable to load your profile. Anyway, if you are facing this issue, here are a few things you could try.

1. Restart PC and relaunch Outlook
2. Start Outlook in Safe Mode
3. Repair email account
4. Reconnect Outlook client
5. Delete Outlook profile folders
6. Reset the Outlook navigation pane.

1] Restart PC and relaunch Outlook

Sometimes restarting the PC and relaunching Outlook may just make the problem go away, so do not take this suggestion lightly, but try it at least onec.

2] Start Outlook in Safe Mode

If it does not help, launch Outlook in Safe Mode and see if you are able to syn that email account. If you are lucky, it may just work! In case you do not know, to launch Outlook in safe mode, simply hold the CTRL key and double-clicking on the Outlook icon to run it. Or you could Run outlook /safe command.

3] Repair email account

You may want to repair that Outlook email account and see if that helps you. This process will enable network connection, search for the email account settings and log on to the server to confirm that all is fine.

4] Reconnect Outlook client

If that does not help, reconnect your Outlook client to Outlook.com and see if that resolves the issue. Basically what you need to do is either create a new Profile or remove that email account from Microsoft Outlook and then recreate it, by following the procedure mentioned in that post.

5] Delete Outlook profile folders

Create a system restore point first and then Run regedit to open The Registry Editor. Navigate to the following key:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Profiles

This key stores your Outlook profile folders. The default Outlook profile is “Outlook.” Right-click on Outlook and delete it.

6] Reset the Outlook navigation pane

To reset the Outlook navigation pane which is located at the left or bottom,run the following command:

outlook /resetnavpane

Once done see if it has helped.

If you have any other suggestions or a freeware tool that can help, please post your comments.

See these posts if you have other Outlook problems:

1. Outlook is not responding, has stopped working, freezes or hangs
2. Unable to access PST File or start Outlook after upgrading to Windows 10
3. Troubleshoot Microsoft Outlook problems like freezing, corrupt PST, Profile, Add-in, etc.

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