当内置媒体播放器无法播放特定视频文件时，用户在Windows 10中收到错误0xc00d36b4 。在这种情况下，播放器会跳过当前视频文件并开始播放下一个视频文件。Windows 10中出现错误 0xc00d36b4 的一些可能原因包括不支持的文件格式、媒体播放器进入边缘状态、编解码器干扰等。您可能在Groove Music或Windows Media Player中看到的错误消息是：
Can’t play, This item is in a format we don’t support, Please choose something else 0xc00d36b4 (0xc00d36b4)
错误 0xc00d36b4，此项目采用我们不支持的格式
如果您遇到此问题，请尝试以下建议：
- 验证(Verify)是否支持文件格式
- 重新启用Windows Media Player或重置 Groove(Reset Groove)
- 运行播放音频(Playing Audio)疑难解答
- 在 Windows 10 中更新驱动程序
- 播放设置错误配置
- 更改默认音频格式
- 使用第三方视频播放器。
1]验证(Verify)是否支持文件格式
每当您在Windows 10 PC 上收到此错误时，您应该采取的第一步是验证文件格式。有时，用户播放的文件不受Windows Media Player支持。
要了解视频文件的格式，请右键单击它并选择“属性(Properties)”。Windows Media Player(Media Player)支持的一些文件格式包括mp3、mp4、wma、3gp、aac 等。您可以在Microsoft网站上获得支持的文件格式的详细列表。
2]重新启用Windows Media Player或重置Groove(Reset Groove)
有时，当Windows Media Player进入不确定状态（既未打开也未关闭）时，会显示错误 0xc00d36b4，导致应用程序无法运行。在这种状态下，禁用和重新启用应用程序会有所帮助。以下是如何做到这一点：
1]首先，使用(First)任务管理器(Task Manager)强制关闭应用程序。为此，右键单击“任务栏”并选择“任务管理器(Task Manager)”。现在，选择Windows Media Payer并单击“结束任务”按钮。
2]按键盘上的“Windows + R”键打开“运行”(Run)对话框。现在，键入“appwiz.cpl”并单击“确定”。这将打开“程序(Programs)和文件”窗口。
3]单击(Click)左侧面板中的“打开或关闭Windows功能”。
4]通过单击“加号”按钮展开“媒体功能”。取消选中“Windows 媒体播放器”。您将看到一个弹出窗口，单击是(Yes)，然后单击确定。
5]现在，重新启动您的PC并按照上述三个步骤再次启用它，然后再次重新启动系统。这些步骤可能会解决问题。
如果是Groove Music抛出此错误代码，那么我们建议您打开设置(open Settings)并重置 Groove Music 应用程序(Reset the Groove Music app)。
阅读(Read)：Windows Media Player 无法打开(Windows Media Player won’t open)。
3]运行(Run)播放音频(Playing Audio)疑难解答
按照步骤运行“播放音频”疑难解答。
- 右键单击“开始”菜单打开“设置”应用程序，然后单击“更新(Update)和安全(Security)”。
- 从左侧面板中选择“疑难解答”，然后单击“其他疑难解答”。
- 单击“播放音频”，然后单击“运行疑难解答”。Windows将检测问题并修复它们。
4]更新Windows 10中的驱动程序
在某些情况下，当系统的驱动程序未更新时，用户会收到 0xc00d36b4 错误。考虑更新系统的驱动程序(updating your system’s drivers)。
5]播放(Playback)设置错误配置
损坏的音乐曲调也可能导致错误 0xc00d36b4。按照下面列出的故障排除步骤配置播放设置。
1] 按“Win + R”，键入“控制面板”，然后单击“确定”。
2]单击“硬件和声音”。
3]单击“声音”。它将打开一个新窗口。
4]选择“扬声器/耳机”，然后单击“配置”。这将打开一个新窗口。点击(Click)“测试”按钮。如果您收到“无法播放测试音(Failed to play test tone)”消息，请记下该频道。
测试完成后，单击“下一步”按钮并取消选中所有产生错误的音频曲调。之后重新启动系统并检查错误是否仍然存在。
6]更改默认音频格式
1]重复(Repeat)上面方法5中列出的前三个步骤以打开“声音”窗口。选择“扬声器/耳机”，然后单击“属性”。您也可以通过右键单击打开属性。
2]现在，转到“高级”选项卡并从下拉菜单中更改默认音频格式。完成后，单击“应用”按钮，然后单击“确定”。您可以随时通过单击“恢复默认值(Restore Defaults)”按钮来设置以前的值。
7]使用第三方视频播放器
如果上述解决方案都不适合您，请考虑安装第三方媒体播放器。有许多免费的 4K 视频播放(free 4K video players)器。您可以在 PC 上下载并安装它们。安装完成后，右击视频文件，选择“打开方式(Open with)”选项，即可使用已安装的视频播放器播放视频。
希望这篇文章能帮助您解决问题。
Fix 0xc00d36b4 Video Music error, This item is in a format we don't support
Users get еrror 0xc00d36b4 in Windows 10 when the built-in media player fails to play a particular video file. In such circumstances, the player skips the current video file and starts playing the next one. Some possible reasons for the error 0xc00d36b4 in Windows 10 include unsupported file format, media player goes into a limbo state, codec interference, etc. The error message you may see in Groove Music or Windows Media Player is:
Can’t play, This item is in a format we don’t support, Please choose something else 0xc00d36b4 (0xc00d36b4)
Error 0xc00d36b4, This item is in a format we don’t support
If you face this issue, try the following suggestions:
- Verify whether the file format is supported or not
- Re-enable Windows Media Player or Reset Groove
- Run the Playing Audio troubleshooter
- Update drivers in Windows 10
- Playback settings misconfiguration
- Change the default audio format
- Use a third-party video player.
1] Verify whether the file format is supported or not
Whenever you get this error on Windows 10 PC, the first step that you should take is to verify the file format. Sometimes the user plays a file that is not supported by Windows Media Player.
To know the format of a video file, right-click on it and select “Properties.” Some file formats that Windows Media Player supports include mp3, mp4, wma, 3gp, aac, etc. You can get a detailed list of supported file formats on the Microsoft website.
2] Re-enable Windows Media Player or Reset Groove
Sometimes when the Windows Media Player goes into a limbo state (neither opened nor closed), error 0xc00d36b4 is displayed that makes the app unable to run. In such a state, disabling and re-enabling the app can help. Here is how to do that:
1] First, force close the app using the Task Manager. For this, right-click on the “Taskbar” and select “Task Manager.” Now, select Windows Media Payer and click on the “End Task” button.
2] Press “Windows + R” keys on your keyboard to open the Run dialog box. Now, type “appwiz.cpl” and click OK. This will open the “Programs and Files” window.
3] Click on “Turn Windows features on or off” in the left panel.
4] Expand “Media Features” by clicking the “Plus” button. Uncheck “Windows Media Player.” You will get a popup, click Yes and then click OK.
5] Now, restart your PC and follow the above three steps to enable it again, and again restart your system. These steps may solve the issue.
If it is Groove Music that is throwing this error code, then we suggest you open Settings and Reset the Groove Music app.
Read: Windows Media Player won’t open.
3] Run the Playing Audio troubleshooter
Follow the steps to run the “Playing Audio” troubleshooter.
- Open the “Settings” app by right-clicking the “Start” menu and click “Update and Security.”
- Select “Troubleshoot” from the left panel and then click “Additional troubleshooters.”
- Click “Playing Audio” and then click “Run the troubleshooter.” Windows will detect the issues and repair them.
4] Update drivers in Windows 10
In some cases, users get 0xc00d36b4 error when the drivers of their system are not updated. Consider updating your system’s drivers.
5] Playback settings misconfiguration
The corrupt music tunes may also cause the error 0xc00d36b4. Follow the below-listed troubleshooting steps to configure the playback settings.
1] Press “Win + R,” type “Control Panel” and click OK.
2] Click “Hardware and Sound.”
3] Click “Sound.” It will open a new window.
4] Select “Speaker/Headphone” and click “Configure.” This will open a new window. Click on the “Test” button. If you get a message “Failed to play test tone,” write down that channel.
When testing gets completed, click on the “Next” button and uncheck all the error-generating audio tunes. After that restart your system and check whether the error still exists or not.
6] Change the default audio format
1] Repeat the first three steps listed in method 5 above to open the “Sound” window. Select “Speaker/Headphone” and click “Properties.” You can also open properties with right-click.
2] Now, go to the “Advanced” tab and change the default audio format from the drop-down menu. When you are done, click on the “Apply” button and then OK. You can set the previous values by clicking on the “Restore Defaults” button anytime.
7] Use a third-party video player
If none of the above solutions work for you, consider installing a third-party media player. There are many free 4K video players. You can download and install them on your PC. After installing, right-click the video file and select “Open with” option to play the video with the video player that you have installed.
Hope this article helped you solve the issue.
