智能(Smart)插头是将智能家居功能带入您家的最简单（也是最实惠）的方法之一。它们也是用途最广泛的一些，让您只需控制电力流动即可将“哑”电器变成智能设备。这是通过插入灯获得低成本智能照明的好方法，或者通过一眼就知道熨斗是打开还是关闭，让自己高枕无忧。
不幸的是，故障发生了。Wi-Fi丢失、信号失灵或十几个潜在原因中的任何一个都可能使亚马逊(Amazon)难以找到您的智能插头。无论您是在设置设备时遇到困难，还是它没有为您提供您期望的控制，当亚马逊(Amazon)智能插头没有响应时，请尝试这些步骤来纠正。
确保设备已更新
如果遇到任何错误，您应该采取的第一步是确保您的Amazon Alexa应用程序和您的Amazon Smart Plug都更新到最新版本。当更新可用时， Amazon Alexa应用程序应提示您进行更新。(Amazon Alexa)
发布更新时，您的Amazon Smart Plug还应该通过 Wi-Fi 自动更新，但如果没有，请将设备从插座上拔下约 15 秒，然后重新插入。这应该会提示更新。
您还可以从Amazon Alexa应用程序内的(Amazon Alexa)设备(Devices )菜单中选择您的智能插头。点击右上角的齿轮图标，将设备软件版本(Device software version)与智能插头的最新版本进行比较。(latest release)
避免安装过程中的潜在错误
设置大多数 Alexa 兼容和亚马逊品牌的智能设备是一个简单的过程。但是，确实会发生错误。您可以采取一些步骤来确保顺利进行设置。
首先，确保在设置过程中将手机保持在距离智能插头 30 英尺的范围内。这将有助于防止因距离太远而无法进行良好连接而导致的任何问题。一旦智能插头设置好并连接到您的网络，您就可以从远处控制它。
在设置过程中关闭手机的低功耗或省电模式。如果您需要在开始设置前为您的移动设备充电几分钟，请这样做。
如果您使用条形码来设置设备，请尝试使用快速入门指南中的条形码，而不是亚马逊智能插头(Amazon Smart Plug)背面的条形码。这确保您无需拔下设备即可扫描代码。
确保插头通电
根据您家的布局，可以通过墙上的开关控制插座的电源。如果您的亚马逊(Amazon)智能插头没有响应，请确保其插入的插座有电。
如果您的家不能以这种方式控制电源流向插座，请通过插入灯之类的东西来确保插座本身正常工作。如果插座没有电，这可能意味着保险丝已跳闸或插座本身的接线短路。
如果您有使用电的经验，您还可以使用电压表来测量电输出并测试插座是否正常工作。
重置您的路由器
在许多情况下，只需重新启动路由器即可纠正无响应的智能家居设备。重置路由器的确切过程因型号而异，但您可以通过拔下路由器并将其重新插入来重置路由器。
这样做会导致路由器重新连接到 Wi-Fi 网络上的所有设备，此过程有助于清除可能导致设备之间通信问题的任何故障。
将智能插头(Smart Plug)重置为出厂设置(Factory Settings)
如果一切都失败了，您可以将智能插头重置为出厂设置。这样做会从您的帐户中注销设备并强制您重复设置过程，因此请考虑这是最后的选择。
要开始重置过程，请找到Amazon Smart Plug侧面的按钮。按住它 12 秒。插头上的LED将开始闪烁红色和蓝色。当它达到这一点时，您可以再次设置插头。
你有它。如果您在使用Amazon Smart Plug时遇到问题，请尝试以下五个步骤来解决您可能遇到的任何问题。如果不出意外，重置设备有点万灵药，尽管它比其他解决方案稍微多一点工作。
Amazon Smart Plug Not Responding: 5 Fixes to Try
Smart рlugs are among the simplest (and most affordable) ways to bring smart homе functionality into your home. They are also some of the most versatile, allowing you to turn “dumb” appliances smart simply by controlling the flow of power. It’s a great way to get low-cost smart lighting by plugging in lamрs оr to give yоurѕelf peace of mind by knowing at a glance whether the iron is on or off.
Unfortunately, glitches happen. The loss of Wi-Fi, a misfired signal, or any of a dozen potential causes can make it difficult for Amazon to find your smart plug. Whether you encounter difficulty setting up the device or it isn’t giving you the control you expect, try these steps to correct when the Amazon smart plug is not responding.
Make Sure The Device Is Updated
The first step you should take if you encounter any errors is to make sure both your Amazon Alexa app and your Amazon Smart Plug are updated to the latest version. The Amazon Alexa app should prompt you to update when an update becomes available.
Your Amazon Smart Plug should also automatically update over Wi-Fi when updates are released, but if it doesn’t, unplug the device from the outlet for about 15 seconds and then plug it back in. This should prompt an update.
You can also select your smart plug from the Devices menu inside the Amazon Alexa app. Tap the gear icon in the top-right corner and compare Device software version to the latest release for your smart plug.
Avoid Potential Errors During Setup
Setting up most Alexa-compatible and Amazon-branded smart devices is a simple process. However, errors do happen. There are steps you can take to ensure a smooth setup.
First, make sure you keep your phone within 30 feet of your smart plug during setup. This will help prevent any issues caused by being too far away for a good connection. Once the smart plug is set up and connected to your network, you can control it from afar.
Turn off low-power or power-saving mode on your phone during the setup process. If you need to charge your mobile device for a few minutes before beginning setup, do so.
If you are using the barcode to setup the device, try using the one from the quick start guide rather than the barcode on the back of the Amazon Smart Plug. This ensures you don’t need to unplug the device to scan the code.
Ensure The Plugs Are Powered
Depending on the layout of your home, power to outlets may be controlled through a switch on the wall. If your Amazon smart plug is not responding, make sure the outlet it’s plugged into has power.
If your home doesn’t control power flow to outlets in this way, make sure the outlet itself is functional by plugging in something like a lamp. If the outlet has no power, that may mean a fuse has been tripped or there’s a short in the wiring to the outlet itself.
If you are experienced working with electricity, you might also use a voltmeter to measure the electrical output and test whether an outlet is working or not.
Reset Your Router
In many cases, an unresponsive smart home device can be corrected simply by restarting your router. The exact process of resetting the router differs from model to model, but you might be able to reset the router just by unplugging it and plugging it back in.
Doing so causes the router to re-connect to all devices on your Wi-Fi network, and this process helps clear up any glitches that may cause communication issues between your devices.
Reset The Smart Plug To Factory Settings
If all else fails, you can reset the smart plug to factory settings. Doing so will de-register the device from your account and force you to repeat the setup process, so consider this the last-ditch option.
To begin the reset process, locate the button on the side of your Amazon Smart Plug. Press and hold it down for 12 seconds. The LED on the plug will begin flashing red and blue. When it reaches this point, you can set up the plug once more.
There you have it. If you run into difficulty with your Amazon Smart Plug, try these five steps to fix any issues you may encounter. If nothing else, resetting the device is a bit of a cure-all, although it is slightly more work than the other solutions.
