如果您为Microsoft Teams和Skype for Business设置了相同的^{(Skype for Business)}Microsoft帐户，您可能会看到以下错误消息 -您的 IM 和呼叫将转到 Microsoft Teams^{(Your IMs and calls are going to Microsoft Teams)}。要解决此问题，您必须更改Microsoft Teams 的设置——^{(Microsoft Teams –)}特别是共存^{(Coexistence)}设置。

你的 IM 和通话将转到 Microsoft Teams

你的IM^(IMs)和通话将转到Microsoft Teams

Microsoft Teams提供协作功能、聊天、呼叫和会议功能。Skype for Business提供相同的功能。因此，对于给定用户，一项服务的能力可能与另一项服务重叠。建议用户始终运行两个客户端以进行本地通信。

共存^{(Coexistence)}模式启用此功能。它使Teams可以作为两个单独的解决方案与^(Teams)Skype for Business一起运行，提供相似和重叠的功能。

转到 Teams 管理中心页面^(page)并登录。
展开组织范围的设置。
选择团队升级选项。
展开共存模式。
选择岛屿。
点击保存按钮。
重新启动 Microsoft 团队。

让我们更详细地介绍上述步骤！

在浏览器中打开Microsoft Teams管理中心页面。^{(Microsoft Teams)}

使用管理员帐户登录。

在左侧的列中，展开组织范围的^(Org-wide)设置。

团队升级

选择团队升级^{(Teams Upgrade)}选项。

在团队^(Teams)升级页面的顶部，展开共存^{(Coexistence)}模式下拉菜单。

共存模式

现在，要修复“您的 IM 和通话将转到 Microsoft Teams^{(Your IMs and calls are going to Microsoft Teams)} ”，请选择“岛屿”选项。

确认后的操作同时使用 Skype for Business和团队应用程序。

如果您只想将Skype for Business用于通话和消息，而排除Microsoft Teams，请选择“仅限 Skype for Business”^{(Skype for Business only’)}选项。

完成后，点击保存^(Save)按钮以确认更改。

“您的 IM 和呼叫将转到Microsoft Teams ”消息应该永久消失，并且您应该能够从Microsoft Teams或Skype for Business应用程序拨打电话。

这里的所有都是它的！

Your IMs and calls are going to Microsoft Teams - says Skype for Business

When you have the same Microsoft account set for Microsoft Teams and Skype for Business, you may see the following error message – Your IMs and calls are going to Microsoft Teams. To resolve this issue, you’ll have to change settings for Microsoft Teams – specifically, the Coexistence settings.

Your IMs and calls are going to Microsoft Teams

Microsoft Teams delivers collaboration capabilities, chat, calling, and meeting capabilities. Skype for Business offers the same. As such, the capabilities of one service may overlap with another for a given user. It is recommended for a user to always run both clients to communicate natively.

The Coexistence mode enables this capability. It enables Teams to run alongside Skype for Business as two separate solutions that deliver similar and overlapping capabilities.

Go to the Teams Admin Center page and sign in.
Expand Org-wide settings.
Select the Teams Upgrade option.
Expand the Coexistence mode.
Select Islands.
Hit the Save button.
Restart Microsoft Teams.

Let’s cover the above steps in a bit more detail!

Open the Microsoft Teams admin center page in your browser.

Sign in with the Admin account.

In the column on the left, expand Org-wide settings.

Teams Upgrade

Choose the Teams Upgrade option.

At the top of the Teams upgrade page, expand the Coexistence mode dropdown menu.

Coexistence Mode

Now, to fix the ‘Your IMs and calls are going to Microsoft Teams’ select Islands option.

The action when confirmed uses both the skype for Business and teams apps.

If you would want to use only Skype for Business for calls and messages, and exclude Microsoft Teams, select the ‘Skype for Business only’ option.

When done, hit the Save button to confirm the changes.

The ‘Your IMs and calls are going to Microsoft Teams’ message should disappear permanently, and you should be able to make calls from Microsoft Teams or Skype for Business app.

That’s all there is to it!

雷朱

About the author

我是一名 Windows 10 技术人员，多年来一直在帮助个人和企业利用新操作系统。我对 Microsoft Office 有丰富的知识，包括如何为不同的用户自定义外观和个性化应用程序。此外，我知道如何使用 Explorer 应用程序来探索和查找计算机上的文件和文件夹。

你的 IM 和通话将转到 Microsoft Teams - Skype for Business 说

你的IM^(IMs)和通话将转到Microsoft Teams

Your IMs and calls are going to Microsoft Teams - says Skype for Business