Alexa 的全套超过100,000 项技能(100,000 Skills)是一个强大的平台，但有时这些Alexa 技能(Alexa Skills)不起作用。为技能(Skill)提供动力的服务器可能会出现问题，或者技能(Skill)在智能家居中的实施方式可能存在问题。
如果您发现Alexa Skill无法正常工作或无法按预期执行，请尝试以下修复。
1. 确保Alexa已连接到 WiFi
Amazon Echo需要WiFi才能正常工作。如果您的设备未连接到 WiFi(not connected to WiFi)，则Amazon Skills将无法工作，因为Amazon无法处理您的语音命令。
2.确保您使用正确的短语(Correct Phrase)
许多Alexa 技能(Alexa Skills)都有特定的激活短语。如果您发现Alexa 技能(Alexa Skill)未按预期工作，请确保您使用的是正确的激活短语。例如，Food Network Kitchen技能可以通过三种不同的方式激活：
- “Alexa，打开 Food Network Kitchen。”
- “ Alexa ，给我展示(Alexa)Food Network Kitchen的烹饪课程。”
- “ Alexa ，显示我从(Alexa)Food Network Kitchen保存的食谱。”
3. 检查技能是否需要家长(Skill Needs Parental)许可
未经父母许可(without parental permission)，某些Alexa 技能(Alexa Skills)无法激活。如果您正在使用一项技能(Skill)并且它要求家长许可，则您必须从主屏幕启用它。在以儿童为中心的技能(Skills)方面尤其如此。
4.启用技能
在某些情况下，该技能(Skill)可能已被禁用。发生这种情况时，您需要从技能(Skills)菜单 中重新启用技能。(Skill)
5.重新安装技能
如果您的技能(Skill that has worked)大部分都可以使用但突然停止工作，则可能发生了错误，可以通过禁用该技能(Skill)并重新启用它来修复该错误。当您禁用技能(Skill)时，它会取消它与您的帐户的链接。启用技能(Skill)并重新链接它。这样做应该可以纠正大多数问题。
6. 验证您的设备(Device)是否在正确的配置文件中(Correct Profile)
如果亚马逊(Amazon)账户中有多个个人资料，每个个人资料可能会使用不同的技能(Skills)。如果您在尝试激活技能(Skill)时发现设备没有响应，请确保您使用的是正确的配置文件。
7.重新启用设备
许多亚马逊技能(Amazon Skills)都与特定设备相关联。如果技能(Skill)没有响应，请进入Alexa应用程序的“(Alexa)设备(Devices)”菜单并禁用并重新启用相关设备。
8.重新安装设备
如果禁用设备不起作用，请将其从您的帐户中完全删除。您可以通过打开设备设置并点击屏幕右上角的垃圾桶来执行此操作。移除设备后，您需要将其重新添加到您的亚马逊(Amazon)账户。全新安装通常会纠正出现的问题。
9.强制固件更新
在Echo(Echo)硬件进行固件更新之前，某些Alexa Skills可能无法使用。虽然任何连接的设备都会定期自动检查更新，但您可以强制进行固件更新(force a firmware update)，以使您的Echo与它应该具有的固件版本保持一致。
为此，请按下Echo上的静音按钮。这将需要几分钟到半个小时不等，但Alexa会宣布她需要执行更新。完成后，硬件将重新启动并且不再静音。当然，这仅在固件更新可用时才有效。
10.确保你完成了技能(Skill)
Alexa Skills可以通过(Alexa Skills)Skill Blueprint系统进行定制。但是，可以在不更新您的帐户并将其添加到您的活动技能列表的情况下制作(Skills)技能(Skill)。如果您的技能(Skill)是定制的并且不起作用，请确保它实际上已在系统中完成。
11. 创建语音配置文件
有些人可能会遇到一个更令人困惑的问题：Alexa似乎听不懂他们在说什么。如果发生这种情况，您可以训练Alexa识别您的声音。转到设置(Settings)>帐户设置(Account Settings)>Recognized Voices > Manage Voice Profile.
在此屏幕上，您可以选择让Alexa个性化您的技能或删除您的语音配置文件。您还可以点击匹配语音配置文件(Match voice profiles)说出一系列短语，Alexa将在您说话时使用这些短语更好地匹配您的声音。这使Alexa能够更好地了解您。
Alexa Skills是Alexa在竞争中脱颖而出的功能之一。庞大的技能(Skills)库和易于使用的技能蓝图(Skills Blueprint)为您控制智能家居和生活提供了几乎无限的创造力。唯一的障碍是这些Alexa 技能(Alexa Skills)何时停止工作。
只需尝试这 11 种技巧中的任何一种，即可让您的技能(Skills)恢复正常工作。这些选项中的至少一个应该让您的Alexa重回正轨。
Alexa Skills Not Working? 11 Ways to Troubleshoot
Alexa’s full ѕυite of more than 100,000 Skills is a powerful platform, but there are times when those Alexa Skills are not working. The server that powers the Skill might have a hiccup, or there may be a problem with the way the Skill is implemented within your smart home.
If you find an Alexa Skill that doesn’t work or perform as intended, here are a few fixes to try.
1. Make Sure Alexa is Connected to WiFi
The Amazon Echo needs WiFi to work correctly. If your device is not connected to WiFi, then Amazon Skills won’t work because Amazon can’t process your voice command.
2. Ensure You’re Using the Correct Phrase
Many Alexa Skills have specific activation phrases. If you find an Alexa Skill is not working as you expect, make sure you’re using the correct activation phrase. For example, the Food Network Kitchen skill can be activated in three separate ways:
- “Alexa, open Food Network Kitchen.”
- “Alexa, show me cooking classes from Food Network Kitchen.”
- “Alexa, show my saved recipes from Food Network Kitchen.”
3. Check If the Skill Needs Parental Permission
Some Alexa Skills can’t be activated without parental permission. If you’re using a Skill and it asks for parental permission, you’ll have to enable it from your home screen. This is particularly true with regard to child-focused Skills.
4. Enable the Skill
In some instances, the Skill might have been disabled. When this happens, you’ll need to re-enable the Skill from within the Skills menu.
5. Re-Install the Skill
If you have a Skill that has worked for the most part but suddenly stopped working, an error may have occurred that can be fixed by disabling the Skill and re-enabling it. When you disable a Skill, it unlinks it from your account. Enable the Skill and re-link it. Doing this should correct most issues.
6. Verify Your Device Is on the Correct Profile
If there are multiple profiles within an Amazon account, each profile may utilize different Skills. If you find that a device isn’t responding when you try to activate a Skill, make sure you’re using the correct profile.
7. Re-Enable the Device
Many Amazon Skills are linked to specific devices. If a Skill is unresponsive, go into the Devices menu of your Alexa app and disable and re-enable the relevant device.
8. Reinstall the Device
If disabling the device doesn’t work, remove it from your account entirely. You can do this by opening the device settings and tapping the trash can in the top-right corner of the screen. Once you remove the device, you’ll need to re-add it to your Amazon account. A fresh installation will often correct issues that arise.
9. Force a Firmware Update
Some Alexa Skills might not be available until the Echo hardware undergoes a firmware update. While any connected device will periodically check for updates automatically, you can force a firmware update to bring your Echo in-line with the firmware version it should have.
To do this, press the mute button on your Echo. It will take anywhere from only a few minutes to as long as half an hour, but Alexa will announce she needs to perform an update. Once this is complete, the hardware will restart and will no longer be muted. Of course, this only works when firmware updates are available.
10. Make Sure You Complete the Skill
Alexa Skills can be custom-made through the Skill Blueprint system. However, it is possible to make a Skill without updating your account and adding it to your list of active Skills. If your Skill is custom made and doesn’t work, make sure it has actually been completed within the system.
11. Create a Voice Profile
Some people might encounter a more perplexing issue: Alexa may not seem to understand what they’re saying. If this happens, you can train Alexa to recognize your voice. Go to Settings > Account Settings > Recognized Voices > Manage Voice Profile.
From this screen, you can choose to have Alexa personalize your skills or delete your voice profile. You can also tap Match voice profiles to speak a series of phrases that Alexa will use to better match your voice when you speak. This allows Alexa to understand you better.
Alexa Skills are one of the features that set Alexa apart from the competition. The vast library of Skills and the easy-to-use Skills Blueprint allows for almost unlimited creativity in how you control your smart home and your life. The only obstacle is when these Alexa Skills stop working.
Just try any one of these 11 tricks to get your Skills back in working order. At least one of these options should get your Alexa back on track.
