Windows 11/10的 PC 用户可能会注意到Outlook和其他应用程序在重新启动时不会记住登录详细信息。在这篇文章中，我们将简要解释您可能会遇到此异常的原因，并提供您可以尝试成功解决此问题的最合适的解决方法/解决方案。

Windows 允许将凭据存储在凭据管理器^{(Credential Manager)}中。存储的凭据可用于登录网站、连接的应用程序和网络。凭据管理器^{(Credential Manager)}允许您查看和删除这些凭据。

但是，在Windows ^{(Windows 10)} 2020 年 5 月 10 日^{(May 2020)} 更新^(Update)（2004 版^{(Version 2004)}）中，凭据管理器^{(Credential Manager)}似乎已损坏——因为一个错误导致凭据管理器^{(Credential Manager)}忘记了保存的凭据。

事实上，一些用户注意到他们保存的用于网站和应用程序授权的登录名和密码已经消失。据报道，当受影响的用户重新输入并保存凭据时，情况并没有改变，因为它们在重新启动计算机后消失了。

根据微软^(Microsoft)支持网站上出现的用户消息，该问题影响了大量应用程序，包括Outlook、Lastpass、Edge、Chrome、OneDrive，以及各种VPN服务。

Outlook和其他应用程序不会记住登录详细信息

当某些Windows 10 任务计划程序任务^{(Task Scheduler Tasks)}以某种方式配置时，会出现此问题。似乎导致该问题的任务是 HP 客户参与实用程序任务^{(HP Customer participation utility task)}。

在Microsoft发布永久修复程序之前，您可以不按特定顺序尝试以下解决方法/解决方案。

1. 使用任务计划程序^{(Task Scheduler)}禁用某些任务
2. 将Microsoft 帐户^{(Microsoft Account)}重新连接到 Windows
3. 回滚到早期版本的 Windows
4. 升级到最新可用版本的 Windows

让我们看一下关于列出的每个解决方案所涉及的过程的描述。

1]使用任务计划程序^{(Task Scheduler)}禁用^(Disable)某些任务

请执行下列操作：

• 按 Windows 键 + X打开高级用户菜单^{(open Power User Menu)}。
• 点击键盘上的A以在管理员/提升模式下启动 PowerShell 。
• 在PowerShell控制台中，复制并粘贴以下命令，然后按 Enter^(Enter)。

Get-ScheduledTask | foreach { If (([xml](Export-ScheduledTask -TaskName $_.TaskName -TaskPath $_.TaskPath)).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }

如果您看到PowerShell输出中列出的任何任务，请记下它们。^(Tasks)

接下来，转到 Windows 任务计划程序并禁用您从上述命令中找到的任何任务。就是这样：

• 在 Windows 10 搜索框中，键入 任务计划程序^{(Task Scheduler)} ，然后打开任务计划^{(Task Scheduler)}程序应用。
• 在窗口^(Window)中找到任务（HP 客户^{(HP Customer)}参与），或从Windows PowerShell输出中找到其他任务。
• 右键单击该任务并选择 禁用^(Disable)。
• 禁用任务后，重新启动计算机。

您可能需要再次输入丢失的密码，然后才能再次保存。

2]将Microsoft帐户^{(Microsoft Account)}重新连接^(Reconnect)到Windows

许多用户报告说，将Microsoft帐户重新连接到Windows可以解决问题。为了解决Windows Credentials的问题，请按照下列步骤操作：

• 按Windows key + I 打开设置。
• 单击帐户^(Accounts)。
• 单击左侧窗格中的您的信息。^{(Your info)}
• 而是单击使用本地帐户登录^{(Sign-in with a local account instead)(Sign-in with a local account instead)}。
• 使用本地帐户登录后，重新启动计算机。
• 启动时，返回帐户^(Accounts)>您的信息^{(Your info)}设置并重新连接您的Microsoft帐户。

3]回滚^(Rollback)到早期版本的Windows

由于您在升级后在Windows 10 v2004 上遇到此问题，因此只有回滚到受支持的 Windows 10 早期版本才可行。

4]升级^(Upgrade)到最新可用版本的Windows

同样在这种情况下，由于您遇到此Outlook 和其他应用程序不会记住^{(Outlook and other apps won’t remember login details)}Windows 10 v2004上的登录详细信息问题，您可以升级到最新可用版本的 Windows。

希望这可以帮助！

Outlook and other apps won't remember login details on Windows 11/10

Some PC users running Windows 11/10 might notice that Outlook and other apps won’t remember login detаils on reboоt. In this post, we will give a brief explanation as to why you might encounter this anomaly, as well as provide the most suitable workaround/solution you can try to ѕuccesѕfully resolve this issue.

Windows allows credentials to be stored in the Credential Manager. The stored credentials can be used to log on to websites, connected applications, and networks. Credential Manager allows you to view and delete these credentials.

However, in Windows 10 May 2020 Update (Version 2004), the Credential Manager appears to be broken – because a bug causes the Credential Manager to forget the saved credentials.

The fact is that some users have noticed that their saved logins and passwords used for authorization on websites and applications have disappeared. It was reported that when users that are affected re-enter and save the credentials, the situation does not change, since they disappear after restarting the computer.

Based on messages from users that have appeared on the Microsoft support site, the problem affects a large number of applications, including Outlook, Lastpass, Edge, Chrome, OneDrive, as well as various VPN services.

Outlook and other apps won’t remember login details

This issue occurs when some Windows 10 Task Scheduler Tasks are configured in a certain way. A task that appears to cause the issue is the HP Customer participation utility task.

Until a permanent fix is released by Microsoft, you can try the workaround/solutions below in no particular order.

1. Disable certain tasks using Task Scheduler
2. Reconnect the Microsoft Account to Windows
3. Rollback to an earlier version of Windows
4. Upgrade to the latest available version of Windows

Let’s take a look at the description of the process involved concerning each of the listed solutions.

1] Disable certain tasks using Task Scheduler

Do the following:

• Press Windows key + X to open Power User Menu.
• Tap A on the keyboard to launch PowerShell in admin/elevated mode.
• In the PowerShell console, ccopy and paste in the command below and hit Enter.

Get-ScheduledTask | foreach { If (([xml](Export-ScheduledTask -TaskName $_.TaskName -TaskPath $_.TaskPath)).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }

If you see any Tasks listed from the PowerShell output, make a note of them.

Next, go to Windows Task Scheduler and disable any tasks you found from the above command. Here’s how:

• In the Windows 10 Search box, type Task Scheduler and then open the Task Scheduler app.
• Locate the task in the Window (HP Customer participation), or other task from the Windows PowerShell output.
• Right-click the task and choose Disable.
• After you disable the task, restart your computer.

You may need to re-enter your missing passwords one more time before it is saved again.

2] Reconnect the Microsoft Account to Windows

A lot of users have reported that reconnecting the Microsoft account to Windows could resolve the problem. In order to fix issues with Windows Credentials, follow these steps:

• Press the Windows key + I to open Settings.
• Click on Accounts.
• Click on Your info on the left pane.
• Click on Sign-in with a local account instead.
• Once you’re signed in with a local account, reboot your computer.
• On boot, go back to the Accounts > Your info settings and reconnect your Microsoft account.

3 ] Rollback to an earlier version of Windows

Since you’re experiencing this issue on Windows 10 v2004 after an upgrade, it’s only practical to rollback to an earlier supported version of Windows 10.

4] Upgrade to the latest available version of Windows

Also in this case, as you’re experiencing this Outlook and other apps won’t remember login details issue on Windows 10 v2004, you can upgrade to the latest available version of Windows.

Hope this helps!

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