随着您不断使用Microsoft 365，文档缓存损坏的可能性会增加。发生这种损坏时，每次启动Microsoft Office 上传中心时，您都可能会遇到错误消息Microsoft Office 文档缓存遇到问题^{(The Microsoft Office Document Cache encountered a problem)}。在这篇文章中，我们将为这个问题提供最合适的解决方案。

Office 文档缓存^{(Office Document Cache)}包含Office用于确保您的更改保存在云中的文件。有时，当您将Office与云中的其他应用程序一起使用时，这些应用程序在您关闭Office之前无法正确同步，这可能会损坏或损坏您的Office 文档缓存^{(Office Document Cache)}。通常^(Usually)，Office可以修复损坏的缓存文件。但是，当云应用程序未正确同步时，它可能会阻止Office进行修复。

如果您单击修复，如通知所示，您可能会收到以下新错误消息：

This action cannot be completed because another application is using the Microsoft Office Document Cache.

还应注意，当打开任何类型的Microsoft文档（Word、Excel、PowerPoint ）时，您^(PowerPoint)还会^(“)收到以下错误消息：“

A problem occurred while accessing the Office Document Cache.

如果您尝试修复问题，您会遇到焦点问题。发生这种情况是因为Microsoft Office文档缓存已损坏、无法使用且无法修复。

Microsoft Office 文档缓存^{(Microsoft Office Document Cache)}遇到问题

如果您遇到此问题，唯一可行的解​​决方案是删除文档缓存并让Microsoft Office为其文档创建新缓存。

以下是删除Microsoft Office 文档^{(Microsoft Office Document)}缓存的过程概述：

• 执行干净启动^{(Perform a clean boot)(Perform a clean boot)}以确保缓存文件不会在启动期间加载，因为您将无法删除它们，因为它们将被锁定。
• 删除缓存文件^{(Delete cached files)(Delete cached files)}以允许Office通过替换损坏的文件进行自我修复。
• 最后，重新启动和同步^{( reboot and sync)}操作应该会清除所有“卡住”的文件。

就是这样！

可选步骤^{(Optional steps)}

• 您可以打开任务管理器^{(open Task Manager)}，而不是执行干净启动，并通过查看^(Boot)任务管理器中的^{(Task Manager)}描述^{(Description)}列来识别正在使用Microsoft Office文档缓存的进程。如果正在运行的进程的描述以Microsoft Office Document Cache开头，那么您应该结束该进程^{(end the process)}。
• 如果您无法访问Microsoft 上传中心^{(Microsoft Upload Center)}来删除缓存文件，您可以手动执行以下操作：

按Windows key + E打开文件资源管理器^{(open File Explorer)}。

导航（您可能需要显示隐藏的文件和文件夹）到下面的目录 - 其中UserName是您当前登录的用户帐户的名称。Office之后的版本号是 16.0，如果您使用的是Office 2016/2019或Microsoft 365和 15.0，如果您正在运行Office^{(Office 2013)} 2013，14.0（如果您正在使用Office 2010）或 12.0（如果您正在使用Office 2007）。

C:\Users\USERNAME\AppData\Local\Microsoft\Office\16.0

在该位置，您将找到一个名为OfficeFileCache的子文件夹。如果您尝试修复损坏的缓存但它不起作用，您还会发现其他名为 OfficeFileCache.old或 OfficeFileCache –  2.old 的^{(OfficeFileCache – 2.old)}文件夹。删除^(Delete)名称中包含 OfficeFileCache的所有这些文件夹。

退出文件资源管理器^{(File Explorer)}并重新启动计算机并同步Office。这个问题应该得到解决。

The Microsoft Office Document Cache encountered a problem

As you continually use Microsoft 365, the chancеs of the documеnt cache getting corrupted increаses. When this corruption happens, еach time the Microsoft Office Upload Center is started, you may encounter the error message The Microsoft Office Document Cache encountered a problem. In this post, we will provide the most suitable solutions to the issue.

The Office Document Cache contains the files Office uses to make sure your changes are saved in the cloud. Sometimes when you use Office with other apps in the cloud, the apps fail to sync properly before you close Office and this can damage, or corrupt, your Office Document Cache. Usually, Office can repair damaged cache files. However, when a cloud app hasn’t synced correctly, it can prevent Office from making the repairs.

If you click to repair, as indicated on notification, you may receive the following new error message:

This action cannot be completed because another application is using the Microsoft Office Document Cache.

It should also be noted, that when opening a Microsoft document of any type (Word, Excel, PowerPoint), you also get the error message below: “

A problem occurred while accessing the Office Document Cache.

If you try to repair the problem, you encounter the issue in focus. This happens because the Microsoft Office document cache is corrupted, unusable and unrepairable.

Microsoft Office Document Cache encountered a problem

If you’re faced with this issue, the only viable solution is to delete the document cache and have Microsoft Office create a fresh cache for its documents.

Here’s an overview of the process to delete your Microsoft Office Document cache:

• Perform a clean boot so as to make sure the cache files don’t get loaded during startup, because you’ll be unable to delete them as they would be locked.
• Delete cached files to allow allows Office to repair itself by replacing the corrupt files.
• Finally, reboot and sync operation should clear up any “stuck” files.

That’s it!

Optional steps

• Instead of performing a Clean Boot, you can open Task Manager, and identify the processes that are using the Microsoft Office document cache by viewing the Description column in Task Manager. If the description of a running process starts with Microsoft Office Document Cache, then you should end the process.
• If you’re unable to access the Microsoft Upload Center to delete the cached files, you can do so manually as follows:

Press Windows key + E to open File Explorer.

Navigate ( you may need to show hidden files and folders) to the directory below – where UserName is the name of the user account that you are currently logged in. The version number after Office is 16.0, if you are using or Office 2016/2019 or Microsoft 365, and 15.0, if you’re running Office 2013, 14.0 if you are using Office 2010 or 12.0, if you are using Office 2007.

C:\Users\USERNAME\AppData\Local\Microsoft\Office\16.0

At the location, you will find a subfolder named OfficeFileCache. If you tried to repair the corrupted cache and it didn’t work, you will also find other folders named OfficeFileCache.old or OfficeFileCache – 2.old. Delete all these folders that are containing OfficeFileCache in their name.

Exit File Explorer and restart your computer and sync Office. The issue should be resolved.

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