一些使用Windows Media Player^{(Windows Media Player)}、Xbox 音乐或Groove的Windows 11/10 用户报告在播放媒体文件时遇到错误代码0xc00d36c4 。在这篇文章中，我们将概述可能的原因，并提供您可以尝试成功解决此问题的最合适的解决方案。

当你遇到这个问题。您将收到以下完整的错误消息；

Can’t play.
Either Windows doesn’t support the item s hie format or the content doesn’t match the extension in the file name
More info
Tell Microsoft more about this problem
0xc00d36c4 (0xc00d36c4)

由于以下一个或多个（但不限于）以下已知原因，您可能会遇到此错误；

• 媒体播放^{(Media Player)}器不支持该文件格式。
• 错误的编解码器。
• 损坏的文件。

无法播放媒体文件，错误^(Error)代码 0xc00d36c4

如果您遇到此问题，您可以尝试以下我们推荐的解决方案（不分先后顺序），看看是否有助于解决问题。

1. 使用第三方媒体播放器
2. 将媒体文件转换为另一种格式
3. 验证编解码器
4. 确保^(Make)媒体文件不受复制保护

让我们看一下关于列出的每个解决方案所涉及的过程的描述。

1]使用第三方媒体播放器

此解决方案要求您使用任何第三方媒体播放器（如VLC 媒体播放器^{(VLC Media Player)}），尝试播放媒体文件并查看是否会出现错误代码 0xc00d36c4。如果是这样，请尝试下一个解决方案。

2]将^(Convert)媒体文件转换为另一种格式

如果您自己创建了媒体文件并且您无法播放它们，那么您的格式可能有误。要更正它们，您将需要像VLC 媒体播放器^{(VLC Media Player)}这样的程序将您的视频转换为另一种文件格式^{(convert your video to another file format)}。

3]验证编解码器

此解决方案要求您确保安装了必要的编解码器^(codecs)。

4]确保^(Make)媒体文件不受复制保护

此解决方案适用于Windows Media Player。

要确保媒体文件不受复制保护，请执行以下操作：

• 打开 Windows 媒体播放器^{(Open Windows Media Player)}。
• 单击 Organize > Option.
• 单击 翻录音乐^{(Rip Music)}选项卡。
• 如果已选中，请取消选中“复制保护音乐^{(Copy Protect Music)}”复选框。
• 保存更改。

希望这可以帮助！

相关帖子^{(Related post)}：Xbox 音乐、电影和电视、Groove 音乐、WMP 应用程序中的错误 0xc00d4e86^{(Error 0xc00d4e86 in Xbox Music, Movies & TV, Groove Music, WMP apps)}。

Fix error code 0xc00d36c4 when playing media files on Windows 11/10

Sоme Windows 11/10 users usіng Windows Media Player, Xbox music, or Groove have reported having encountered error code 0xc00d36c4 when playing media files. In this post, we will outline the possible causes as well as provide the most suitable solutions you can try to successfully resolve this issue.

When you encounter this issue. you’ll receive the following full error message;

Can’t play.
Either Windows doesn’t support the item s hie format or the content doesn’t match the extension in the file name
More info
Tell Microsoft more about this problem
0xc00d36c4 (0xc00d36c4)

You might encounter this error due to one or more (but not limited to) of the following known causes;

• Media Player doesn’t support the file format.
• Wrong codec.
• Corrupt file.

Can’t play media file, Error code 0xc00d36c4

If you’re faced with this issue, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.

1. Use a third-party media player
2. Convert media file to another format
3. Verify codecs
4. Make sure media file isn’t copy-protected

Let’s take a look at the description of the process involved concerning each of the listed solutions.

1] Use a third-party media player

This solution requires you to use any third-party media player (like VLC Media Player), to try playing the media file and see if the error code 0xc00d36c4 will appear. If so, try the next solution.

2] Convert media file to another format

If you have created the media file by yourself and you are unable to play them, then chances are you have the wrong format. To correct them, you will need a program like VLC Media Player to convert your video to another file format.

3] Verify codecs

This solution entails that you ensure you have the necessary codecs installed.

4] Make sure media file isn’t copy-protected

This solution is applicable to Windows Media Player.

To make sure the media file isn’t copy-protected, do the following:

• Open Windows Media Player.
• Click on Organize > Option.
• Click on Rip Music tab.
• Uncheck the box which says Copy Protect Music if its already checked.
• Save the changes.

Hope this helps!

Related post: Error 0xc00d4e86 in Xbox Music, Movies & TV, Groove Music, WMP apps.

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