网络连接不佳(Poor network connection)以及日期和时间设置不正确会导致“查找”(Find My)显示“未找到位置”错误。在 iPhone、iPad 和Mac上(Macs)关闭“查找”(Turning off Find My)或禁用其位置权限也可能导致此错误。
有时，关闭并重新打开“查找”(Find My)应用可以修复导致“未找到位置”错误的临时故障。如果重新启动“查找”(Find My)不能解决问题，
请尝试以下故障排除解决方案。
1.检查查找我的系统状态
首先，在Apple 的系统状态页面(Apple’s System Status page)上检查Find My服务是否正常运行。Find My 旁边的绿点表示服务运行正常。
如果“查找”(Find My)暂时不可用，则只能等待Apple解决问题。密切关注“系统状态”(System Status)页面，并在服务再次可用时
检查“查找”是否正常工作。(Find My)
2.禁用飞行模式
您的设备必须具有 Internet 连接，位置跟踪服务才能在“查找”(Find My)应用中运行。打开飞行模式(Turning on airplane mode)会禁用“查找我的(Find My)网络”，尤其是在您使用蜂窝移动数据或移动数据时。
打开设置(Settings)并关闭飞行模式(Airplane Mode)。
如果您不想让 iPhone/iPad 关闭飞行模式，请打开Wi-Fi并连接到Wi-Fi网络。连接到互联网时，“查找”应该会更新您设备的位置。
3. 启用查找我的定位服务(Find My)
确保“查找”(Find My)服务具有确定和使用设备位置所需的所有权限。
(Configure Location Service)为iPhone 和 iPad 上
的“查找”(Find My)配置定位服务
关闭iPhone 或 iPad 上
的“查找”应用，然后按照以下步骤操作。(Find My)
- 打开设置(Settings)应用程序，选择隐私(Privacy)和安全(Security)（或隐私(Privacy)）并打开定位(Location) 服务(Services)。
- 接下来，选择共享我的位置(Share My Location)并打开共享我的位置(Share My Location)。
- 点击(Tap Find My)同一页面上的“查找我的 iPhone”并打开以下选项：“查找我的(Find My)iPhone”、“查找我的(Find My)网络”和“发送(Send)上一个位置(Location)” 。
启用这些位置设置可让您在设备离线、关机或处于省电模式时定位设备。返回“定位服务(Services)”页面（Settings > Privacy和Security > Location 服务(Services)）并继续下一步。
- 选择“查找我的”(Find My)并将您的设备设置为允许在使用该应用(App)时访问该应用的位置信息。此外，打开“精确位置(Precise Location)”以允许“查找”(Find My)确定您的确切位置。
- 返回“定位服务(Services)”页面，选择系统(System) 服务(Services)。打开查找我的(Find My)系统服务的位置访问。
(Configure Location Service)为Mac上的“查找”(Find My)配置定位服务
关闭Mac上的“(Mac)查找”(Find My)应用，然后按照以下步骤操作。
- 打开系统(System) 偏好设置(Preferences)并选择安全(Security)和隐私(Privacy)。
- 前往隐私(Privacy)标签并选择左下角的锁定图标。
- 输入 Mac 的密码（或使用触控 ID）解锁“安全(Security)和隐私(Privacy)”偏好设置页面。
- 选中启用定位(Enable Location) 服务(Services)和查找我的(Find My)框。
打开查找我的(Find My)应用程序并检查它是否检测到链接设备的位置。
4. 检查日期和时间设置
如果您设备的日期、时间和时区不正确，“查找我的”服务可能会出现故障。(Find My)关闭“查找”(Find My)应用并按照以下步骤设置 iPhone 的日期和时间设置。
(Set Date)在 iPhone 或 iPad 上
设置日期和时间(Time)
打开“设置”(Settings)应用程序，转到“General > Date和时间”(Time)，然后打开“自动设置(Set Automatically)”选项。
在 Mac 上设置日期和时间
- 打开System Preferences，选择Date & Time，然后选择左下角的锁形图标。
- 输入 Mac 的密码或使用触控 ID 解锁日期(Date)和时间(Time)偏好设置页面。
- 选中自动设置(Set)日期和时间框以从 Apple 的网络服务器获取正确的日期和时间。
(Set)如果您的Mac(Mac)没有互联网连接
，请手动设置日期和时间。
5.重置位置(Location)和隐私设置(Privacy Settings)
将 iPhone 或 iPad 的位置设置恢复为默认设置可能有助于解决问题。关闭“查找我(Find My)的”应用并按照以下步骤操作。
- 前往Settings > General > Transfer或重设(Reset)iPhone”或（转移或重设(Reset)iPad）。
- 点击重置(Tap Reset)并选择重置位置(Reset Location)和隐私(Privacy)。
- 输入您设备的密码，然后点击重置设置(Reset Settings)。
重置 iPhone 的位置和隐私设置会阻止所有应用程序使用您的位置。
- 打开“查找”(Find My)并点击“使用应用时(App)允许(Allow)”以允许“查找”(Find My)使用您的位置。
6.重新启动您的设备
如果查找我(Find My)的所有链接设备都显示“未找到位置”，请重新启动您的设备。设备重启可以解决定位服务问题并让Find My重新工作。
7. 更新您的设备
新的(New)操作系统更新通常会附带针对Apple设备上的“查找”(Find My)服务的错误修复。如果在尝试上述故障排除修复后“未找到位置”问题仍然存在，请更新您的设备。
对于 iPhone 和 iPad，请转至Settings > General > Software Update，然后点击下载(Download)并安装(Install)。
要更新您的Mac，请前往“System Preferences > Software Update并选择“立即更新(Update)”。
重新启动(Reboot)设备以安装下载的更新并检查软件更新是否解决了问题。
8. 在受影响的设备(Affected Device)上启用位置共享
如果只有一台设备显示“未找到位置”，请确保该设备正在通过“查找”
共享其位置。(device is sharing its location)
在 iPhone/iPad 上
启用位置共享(Location Sharing)
- 打开“设置”(Settings)应用并轻点您的 iCloud 或Apple ID名称。
- 选择查找我(Find My)并打开共享我的位置(Share My Location)选项。
在 iPhone/iPad 上
启用位置共享(Location Sharing)
- 打开系统(System) 偏好设置(Preferences)并选择Apple ID。
- 选中“查找我的 Mac(My Mac) ”旁边的框，然后选择“选项(Options)”按钮。
- 确保“查找我的 Mac”(Find My Mac)和“查找我的(Find My)网络”均已打开。选择完成(Select Done)以关闭弹出窗口。
启用蓝牙配件(Bluetooth Accessories)的位置共享(Location Sharing)
如果您的 AirPods或Beats耳机(Beats)的“查找”显示“未找到位置”，请(Find My shows “No location found” for your AirPods)确保配件已启用位置共享。将受影响的配件连接到您的 iPhone 或 iPad，然后按照以下步骤操作。
转到Settings > Bluetooth，点击设备旁边的信息图标，并确保“查找我的(Find My)网络”已打开。
现在找到设备位置
如果您的家人或朋友的设备一直显示“未找到位置”，请让他们尝试本文中的一些故障排除修复程序。否则(Otherwise)，如果问题仍然存在
，请联系Apple 支持。(Apple Support)
Find My Showing No Location Found? 8 Ways to Fix
Poor network connection and incorrect date and time settings will cause Find My to display the “No location found” error. Turning off Find My or disabling its location permission can also cause this error on iPhones, iPads, and Macs.
Sometimes, closing and reopening the Find My app can fix temporary glitches causing the “No location found” error. Try the troubleshooting solutions below if restarting Find My doesn’t fix the problem.
1. Check Find My’s System Status
Before anything, check if the Find My service is operating normally on Apple’s System Status page. A green dot next to Find My means the service is running correctly.
If Find My is temporarily unavailable, waiting for Apple to fix the issue is the only thing to do. Keep tabs on the System Status page and check if Find My works correctly when the service is available again.
2. Disable Airplane Mode
Your device must have an internet connection for location tracking services to work in the Find My app. Turning on airplane mode disables the Find My network, especially if you use cellular or mobile data.
Open Settings and toggle off Airplane Mode.
If you don’t want to take your iPhone/iPad off airplane mode, turn on Wi-Fi, and connect to a Wi-Fi network. Find My should update the location of your devices when connected to the internet.
3. Enable Location Services for Find My
Ensure the Find My service has all the required permissions to determine and use your device’s location.
Configure Location Service for Find My on iPhone and iPad
Close the Find My app on your iPhone or iPad and follow the steps below.
- Open the Settings app, select Privacy & Security (or Privacy) and toggle on Location Services.
- Next, select Share My Location and turn on Share My Location.
- Tap Find My iPhone on the same page and turn on the following: Find My iPhone, Find My network, and Send Last Location.
Enabling these location settings allows you to locate your device when it’s offline, powered off, or in power reserve mode. Return to the “Location Services” page (Settings > Privacy & Security > Location Services) and proceed to the next step.
- Select Find My and set your device to allow location access for the app While Using the App. Also, turn on Precise Location to allow Find My to determine your exact location.
- Return to the “Location Services” page and select System Services. Turn on location access for the Find My system service.
Configure Location Service for Find My on Mac
Close the Find My app on your Mac and follow the steps below.
- Open System Preferences and select Security & Privacy.
- Head to the Privacy tab and select the lock icon in the bottom-left corner.
- Enter your Mac’s password (or use Touch ID) to unlock the Security & Privacy preferences page.
- Check the Enable Location Services and Find My boxes.
Open the Find My app and check if it detects the location of linked devices.
4. Check Date & Time Settings
The Find My service may malfunction if your device’s date, time, and time zone are incorrect. Close the Find My app and follow the steps below to set your iPhone’s date and time settings.
Set Date and Time on iPhone or iPad
Open the Settings app, go to General > Date & Time and turn on the Set Automatically option.
Set Date and Time on Mac
- Open System Preferences, select Date & Time, and select the lock icon in the bottom left corner.
- Enter your Mac’s password or use Touch ID to unlock the Date & Time preferences page.
- Check the Set date and time automatically box to get the correct date and time from Apple’s network server.
Set the date and time manually if your Mac has no internet connection.
5. Reset Location and Privacy Settings
Returning your iPhone or iPad’s location settings to their default might help fix the problem. Close the Find My app and follow the steps below.
- Go to Settings > General > Transfer or Reset iPhone or (Transfer or Reset iPad).
- Tap Reset and select Reset Location & Privacy.
- Enter your device’s passcode and tap Reset Settings.
Resetting your iPhone’s location and privacy settings stops all apps from using your location.
- Open Find My and tap Allow While Using App to allow Find My to use your location.
6. Reboot Your Device
Restart your device if Find My displays “No location found” for all linked devices. A device reboot can fix issues with location services and get Find My working again.
7. Update Your Device
New operating system updates often ship with bug fixes for the Find My service on Apple devices. Update your device if the “No location found” issue persists after trying the troubleshooting fixes above.
For iPhones and iPads, go to Settings > General > Software Update and tap Download and Install.
To update your Mac, go to System Preferences > Software Update and select Update Now.
Reboot your device to install downloaded updates and check if the software update fixes the issue.
8. Enable Location Sharing on the Affected Device
If just one device shows “No location found,” ensure the device is sharing its location via Find My.
Enable Location Sharing on iPhone/iPad
- Open the Settings app and tap your iCloud or Apple ID name.
- Select Find My and toggle on the Share My Location option.
Enable Location Sharing on iPhone/iPad
- Open System Preferences and select Apple ID.
- Check the box next to Find My Mac and select the Options button.
- Ensure Find My Mac and Find My network are both turned on. Select Done to close the pop-up.
Enable Location Sharing for Bluetooth Accessories
If Find My shows “No location found” for your AirPods or Beats headphones, ensure the accessory has location sharing enabled. Connect the affected accessory to your iPhone or iPad and follow the steps below.
Go to Settings > Bluetooth, tap the info icon next to the device, and ensure Find My network is turned on.
Device Location Now Found
If your family or friend’s device keeps showing “No location found,” ask them to try some of the troubleshooting fixes in this article. Otherwise, contact Apple Support if the problem persists.
