Chromebook 是值得的笔记本电脑替代品。普通Chromebook(Chromebook)的电池寿命令人惊叹，软件的双重性也是如此——您可以同时运行 Android 和 Linux 应用程序(run both Android and Linux apps)。不幸的是，尽管Chromebook(Chromebooks)具有耐用性和稳定性，但有时设备无法正常工作。
在 Chromebook处于活动状态或打开状态时，解决问题(fix problems with Chromebooks)总是更容易。另一方面，诊断阻止Chromebook开机的问题可能非常具有挑战性。但它是可以修复的。在本指南中，我们将介绍在您的Chromebook(Chromebook)未开启时可以尝试的五件事。
本指南中的故障排除技术适用于所有Chromebook(Chromebooks)，无论品牌名称、型号和规格如何。
注意：(Note:)如果新的Chromebook无法开机或开箱即用，您应该联系供应商或立即退回设备。Chromebook可能是有缺陷的设备。
1. 取出并重新插入电池
尽管新一代Chromebook(Chromebooks)中的电池通常是内置的且不可拆卸，但旧款 Chromebook(older Chromebooks)具有可拆卸电池。如果有问题的Chromebook有可拆卸电池，请取出电池并重新插入。如果仍然无法打开，请再次取出电池并确保没有任何异物阻碍电池端子和Chromebook之间的接触。 s 连接器。
使用一罐压缩空气清除Chromebook电池连接器上的灰尘和碎屑。或者，使用干净的布擦去将电池连接到Chromebook的金属触点上的颗粒。您还应该对电池进行物理检查并注意是否有肿胀或鼓胀。
轻微(Subtle)或明显的肿胀是电池损坏或退化(bad or degrading battery)的标志。如果您发现任何问题，请联系设备制造商或前往维修中心更换 Chromebook 的电池。
2. 正确为 Chromebook 充电
如果电池没电，您的Chromebook将无法开机。这是不费吹灰之力的。如果您将Chromebook的电池电量耗尽至 0%，您可能需要充电几分钟才能启动。根据研究，将其插入电源插座至少 30 分钟应该可以提供足够的电量来启动您的设备。
尽管如此，请注意，将“扁平”或“死”的Chromebook插入电源插座并不足以启动它。您需要确保电源插座已打开且工作正常。此外，请确保充电电缆与充电端口紧密配合。使用兼容的充电配件(compatible charging accessories)，最好是随Chromebook开箱即用的配件也很重要。您还可以尝试使用其他（但兼容）充电器或交流适配器，看看它是否可以为您的Chromebook供电。
假冒配件不仅无法为您的Chromebook充电，还会损坏设备的电池。检查您的Chromebook(Chromebook)是否未打开的另一件事：确保充电电缆连接到正确的充电端口。如果您的Chromebook有多个端口，请将充电线插入指定用于充电的端口 - 注意带有LED指示灯或充电铭文的端口。
3.拔下外部(Unplug External) 设备(Devices)和配件
许多Chromebook制造商警告说，某些设备和配件（例如耳机、USB存储设备、鼠标等）可能会中断ChromeOS启动过程。如果您的Chromebook(Chromebook)的USB端口或耳机插孔中插入了外部设备，请将它们移除并尝试再次打开设备。
4.尝试硬件重置
如果某些重要硬件组件出现故障或冻结，您的Chromebook将无法充电或开机。硬件故障的其他迹象包括出现故障的触摸板和无响应的键盘。Google建议仅在其他故障排除技术无效时才执行硬件重置。
从电源插座上拔下 Chromebook，移除所有外部设备，然后按住键盘上的刷新(Refresh)+电源(Power)键。在 Chromebook 启动时松开(Release)这两个键 - 这可能需要至少 10 秒。
硬件重置也称为EC 重置(EC Reset)，因为它会刷新“嵌入式控制器”——一个负责打开和关闭 Chromebook 的硬件组件。该操作可能会删除“下载”文件夹中的一些文件并重置硬件组件，如触控板和键盘配置。
还有其他方法可以执行硬重置。如果您的Chromebook有一个专用的重置(Reset)按钮，按住该按钮一分钟或更长时间应该可以解冻并重置您的设备。在某些Chromebook型号上，您会发现一个“紧急复位孔(Emergency Reset Hole)”，它可以切断电池的电源。将回形针或SIM顶针推入孔中，等待约 5 秒钟，然后取下回形针/针。接下来，插入电源适配器并按下电源按钮以打开您的Chromebook。
注意：(Note:)我们建议您参阅 Chromebook 的说明手册或访问制造商的网站，了解有关执行硬重启的详细步骤。
5. 联系设备制造商
如果您的Chromebook仍然无法开启，请将情况报告给设备制造商。如果设备在有限保修范围内，我们将免费检查和维修该设备。如果问题是由工厂缺陷引起的，您可能会得到更换的Chromebook 。如果您的设备不再符合保修条件，请访问附近的维修中心。让技术人员检查Chromebook的电池或充电端口是否损坏。
正确存放您的 Chromebook
Chromebook的电池可能会失去电量（尽管速度很慢），即使在关机时也是如此。确保(Make)您的Chromebook至少有 80% 的电量，然后再将其长期存放。任何低于建议的电池电量都会耗尽（并可能损坏）电池。此外， Chromebook(Chromebook)在经过长时间的存储后可能需要一段时间才能出现。
为防止这种情况发生，Google 建议(Google recommends)您将Chromebook置于“电池断开状态”，然后再将其存放 - 即使电池电量为 80% 或更多。这会将电池放电率降低到最低限度，使Chromebook保持在稳定模式，并延长 Chromebook 的电池寿命(prolong the Chromebook’s battery life)。
关闭所有应用程序，将您的Chromebook插入电源并确认它正在充电。之后(Afterward)，同时按住刷新(Refresh)和电源(Power)按钮。按住两个按键的同时取下充电线，然后松开按键。您的Chromebook将关闭并进入“电池断开状态(Battery Disconnect State)”。
当您按下电源按钮时，即使电池已充电，存储在此状态下的 Chromebook 也不会启动。您需要将它们连接到电源以在打开电池之前“唤醒”电池。
Chromebook Not Turning On? 5 Ways to Fix
Chromebooks are worthy laptop alternatives. The battery life оf the average Chromebook is amazing, so is the dualitу of the software—you can run both Android and Linux apps. Unfortunately, despite the durability and stability of Chromebooks, there are times when the devices fail to work correctly.
It’s always easier to fix problems with Chromebooks when they’re active or turned on. On the other hand, diagnosing issues preventing your Chromebook from turning on can be pretty challenging. But it’s fixable. In this guide, we’ll cover five things to try if your Chromebook is not turning on.
The troubleshooting techniques in this guide apply to all Chromebooks, irrespective of brand name, model, and specification.
Note: If a new Chromebook won’t turn on or charge out-of-the-box, you should contact the vendor or return the device immediately. It’s possible that the Chromebook is a defective unit.
1. Remove and Reinsert the Battery
Although the batteries in new-generation Chromebooks are often built-in and non-detachable, older Chromebooks had removable batteries. If the problematic Chromebook has a detachable battery, remove the battery and plug it back in. If it still won’t turn on, remove the battery again and make sure there isn’t any foreign material obstructing contact between the battery’s terminal and Chromebook’s connector.
Use a can of compressed air to remove dust and debris from the Chromebook’s battery connector. Alternatively, use a clean cloth to wipe particles off the metal contacts that connect the battery to your Chromebook. You should also examine the battery physically and look out for swelling or bulging.
Subtle or noticeable swelling is a sign of a bad or degrading battery. If you notice any, contact the device’s manufacturer or visit a repair center to get the Chromebook’s battery replaced.
2. Charge the Chromebook Correctly
Your Chromebook won’t turn on if the battery is flat. That’s a no-brainer. If you drain a Chromebook’s battery to 0%, you might need to charge it for several minutes before it’ll come on. From research, plugging it into a power outlet for at least 30 minutes should supply enough charge to boot your device.
Nonetheless, note that plugging a “flat” or “dead” Chromebook into a power outlet isn’t enough to power it on. You need to make sure the power outlet is powered on and working correctly. Additionally, ensure the charging cable fits tightly in the charging port. Using compatible charging accessories, preferably those that shipped with your Chromebook out-of-the-box is also important. You can also try a different (but compatible) charger or AC adapter and see if it powers your Chromebook.
Not only will counterfeit accessories fail to charge your Chromebook, they can also damage the device’s battery. One more thing to check if your Chromebook is not turning on: ensure the charging cable is connected to the correct charging port. If your Chromebook has more than one port, plug the charging cable to the port designated for charging—lookout for the port with a LED indicator or a charging inscription.
3. Unplug External Devices and Accessories
Many Chromebook manufacturers warn that some devices and accessories (e.g., headphones, USB storage devices, mice, etc.) can interrupt the ChromeOS boot process. If you have external devices plugged into your Chromebook’s USB ports or headphone jack, remove them and try turning on the device again.
4. Try a Hardware Reset
Your Chromebook won’t charge or turn on if some vital hardware components are failing or frozen. Other indications of hardware failure include a malfunctioning touchpad and an unresponsive keyboard. Google recommends performing a hardware reset only if other troubleshooting techniques prove abortive.
Unplug your Chromebook from the power outlet, remove any external devices, and press and hold the Refresh + Power keys on the keyboard. Release both keys when your Chromebook starts up—this might take at least 10 seconds.
A hardware reset is also called an EC Reset because it refreshes the “Embedded Controller”—a hardware component that’s in charge of turning your Chromebook on and off. The operation might delete some files in the “Downloads” folder and reset the hardware components like the trackpad and keyboard configurations.
There are other ways to perform a hard reset. If your Chromebook has a dedicated Reset button, holding the button for a minute or more should unfreeze and reset your device. On some Chromebook models, you’ll find an “Emergency Reset Hole” that cuts power from the battery. Push a paper clip or SIM ejector pin in the hole, wait for about 5 seconds, and remove the clip/pin. Next, plug in the power adapter and press the power button to turn on your Chromebook.
Note: We recommend that you refer to your Chromebook’s instruction manual or visit the manufacturer’s website for detailed steps on performing a hard restart.
5. Contact the Device Manufacturer
If your Chromebook still isn’t turning on, report the situation to the device’s manufacturer. The device will be examined and repaired for free if it’s covered under a limited warranty. You might get a replacement Chromebook if the issue is due to a factory defect. Visit a nearby repair center if your device is no longer eligible for warranty coverage. Have the technician check for damage to your Chromebook’s battery or charging port.
Store Your Chromebook Correctly
A Chromebook’s batteries can lose charge—although slowly—even when they’re powered off. Make sure your Chromebook holds at least an 80% charge before storing it away for a long time. Anything below the recommended battery charge will drain (and possibly damage) the battery. Also, it may take a while before the Chromebook comes after a long storage period.
To prevent this from happening, Google recommends putting your Chromebook in a “Battery Disconnect State” before storing it away—even if the battery holds 80% charge or more. That will reduce the battery discharge rate to the barest minimum, keep the Chromebook in a stable mode, and prolong the Chromebook’s battery life.
Close all applications, plug your Chromebook into a power source and confirm that it is charging. Afterward, press and hold the Refresh and Power buttons simultaneously. Remove the charging cable while holding both keys and then release the keys. Your Chromebook will shut down and enter the “Battery Disconnect State.”
Chromebooks stored in this state won’t come on when you press the power button, even if the battery is charged. You’ll need to connect them to a power source to “wake” the battery before powering it on.
