(Are)您在特定或所有应用程序中使用 Chromebook 的内置摄像头时是否遇到问题？本教程介绍了Chromebook(Chromebooks)上与相机相关的故障的可能故障排除解决方案。
1. 允许有问题
的应用程序(Problematic App)访问相机(Camera Access)
在不同的应用程序中使用网络摄像头将有助于确定问题是系统范围的还是特定于应用程序的。在任何视频会议应用程序中(video-conferencing application)设置(Set)虚拟视频通话，或尝试在相机应用程序中拍照。
如果应用程序在没有相机权限的情况下尝试使用您的Chromebook相机，则可能会显示黑屏。如果您的Chromebook的摄像头无法在特定应用程序中工作，请按照以下步骤授予其摄像头权限。
- 启动“设置”(Settings)应用程序，打开侧边栏上的“应用程序”选项卡，然后选择(Apps)Google Play Store。
- 选择管理 Android 首选项。
- 接下来，前往Apps > See所有应用程序”并选择受影响的应用程序。
- 选择权限。
- 选择相机权限。
- 将“此应用程序(App)的相机访问权限”设置为仅在使用该应用程序时允许(Allow)。
重新打开该应用并检查它是否可以使用您的 Chromebook 相机。如果问题仍然存在，请
更新或重新安装应用程序。(Update)
在Google Play 商店(Google Play Store)中搜索该应用程序，然后选择更新以在您的(Update)Chromebook上安装最新版本。
(Delete)如果更新到最新版本后该应用无法访问 Chromebook 的网络摄像头，请删除并重新安装该应用
。
右键单击(Right-click)应用程序启动器或工具架中的应用程序图标，然后选择卸载(Uninstall)。
2.在Google Chrome中启用(Google Chrome)站点摄像头访问(Site Camera Access)
当某个网站首次尝试访问您的网络摄像头时，Google Chrome 浏览器(Google Chrome)会显示一个弹出窗口，询问您允许或拒绝该网站的摄像头权限。
如果您忽略或阻止相机访问请求，您的 Chromebook 相机将无法在该网站上工作。
要解决此问题，请选择地址栏中的相机图标，然后选择(Camera)始终(Always)允许 [网站URL ] 访问您的相机。选择“完成”(Select Done)以保存相机权限并关闭弹出窗口。
或者，将 chrome://settings/content/camera 粘贴到地址栏中，然后按Enter。选择网站，打开相机(Camera)下拉菜单，然后选择允许(Allow)。
重新加载(Reload)网站并检查您的 Chromebook 网络摄像头是否可以在该网站上运行。如果问题仍然存在，
请关闭(Close)并重新打开Google Chrome 。
3.禁用网络摄像头隐私开关
某些Chromebook(Chromebooks)具有物理网络摄像头隐私开关，可以打开和关闭摄像头。打开隐私开关会阻止应用程序访问您的 Chromebook 网络摄像头。
打开后，当应用尝试使用您的网络摄像头时，Chromebook 的网络摄像头指示灯会变成红色。当您关闭隐私开关时，指示灯会变成白色。
如果您的Chromebook摄像头无法工作并且网络摄像头指示灯呈红色，请找到并关闭网络摄像头隐私开关。
网络摄像头开关的位置会根据 Chromebook 的型号或品牌而有所不同，但通常位于计算机的左侧或右侧。
4. 重新启动您的 Chromebook
关闭并重新打开Chromebook可能会使其网络摄像头再次正常工作。系统重新启动还可能安装旨在修复网络摄像头故障的待处理更新。在重新启动Chromebook(Chromebook)之前关闭所有应用程序，以避免丢失未保存的数据或文档。
同时按下(Press)Chromebook 的电源(Power)按钮和刷新(Refresh)键以启动系统重新启动。
或者，打开 Chromebook 的状态区域（按Shift + Alt + S），选择电源(Power)图标，然后选择重新启动(Restart)。
等待(Wait)1-2 分钟，然后再次按电源(Power)按钮打开设备。如果摄像头在重新启动后无法工作，请更新 Chromebook 的操作系统。
5. 更新您的 Chromebook
在 Chromebook 上安装最新的 ChromeOS 版本可以解决硬件和系统问题。
前往Settings > “关于ChromeOS”，然后选择“检查(Check)更新”(Updates)按钮。
否则，请选择“重新启动”(Restart)以强制您的Chromebook安装待处理的软件更新。
6.重置您的Chromebook硬件
“硬重置”通过重新启动或刷新Chromebook的硬件（键盘、触摸板、指纹传感器、网络摄像头等）来修复硬件故障。执行硬重置可以解决影响(fixes hardware failure)Chromebook相机的问题。
重置 Chromebook 可能会删除“下载”文件夹中的一些文件。因此(Hence)，我们建议将此文件夹中的文件备份到“文件”(Files)应用、Google Drive或外部存储设备中的其他文件夹。
使用键盘快捷键重置 Chromebook(Reset Chromebook Using Keyboard Shortcut)
- 关闭(Shut)Chromebook 并等待几秒钟以使其完全关闭。
- 按住键盘的电源(Power)和刷新(Refresh)按钮至少十秒钟。
您还可以按住Back + Refresh + Power按钮来启动硬件重置。
- Chromebook启动时松开“刷新”(Refresh)按钮（或“刷新”(Refresh)和“后退”(Back)按钮）。
(Reset Hardware)重置二合一 Chromebook 上的
硬件
- 关闭 Chromebook 并拆下其键盘。
- 按住音量调高按钮和电源(Power)按钮至少 10 秒钟。
- (Release)Chromebook启动时(Chromebook)松开这两个按钮。
使用重置按钮重置 Chromebook 硬件(Reset Chromebook Hardware Using Reset Button)
某些华硕(Asus)、三星(Samsung)、宏碁(Acer)和联想 Chromebook(Lenovo Chromebooks)具有用于启动硬件重置的专用按钮。您通常会在Chromebook(Chromebook)底部的一个孔中找到这个特殊的重置按钮。
- 关闭Chromebook，拔下电源适配器，然后拔下所有连接的存储设备或配件。
- 将(Insert)回形针、大头针或SIM卡弹出器插入重置按钮孔。
- 将回形针或SIM卡弹出器固定到位，然后连接 Chromebook 的电源适配器。
- 按(Press)电源按钮打开Chromebook，然后取出回形针或SIM 卡(SIM)弹出(Power)器。
硬重置带有可拆卸(Removable)电池
的Chromebook(Reset Chromebooks)
取出并重新插入 Chromebook 的电池将会对其硬件进行硬重置。关闭(Shut)Chromebook，取出电池，等待 10-30 秒，然后重新插入电池。打开您的设备并检查内置摄像头是否正常工作。
7.将 Chromebook
恢复出厂设置(Reset)( Powerwash )
如果尝试上述故障排除步骤后相机仍无法工作，请将您的Chromebook恢复为出厂设置。(Chromebook)将Chromebook(Chromebook)恢复出厂设置会删除设备上保存的所有内容（文件、应用程序、用户帐户、扩展程序等）。
(Backup)在将 Chromebook 恢复出厂设置之前，
将文件备份到Google 云端硬盘或外部存储设备。(Google Drive)
- 前往Settings > Advanced > Reset设置”，然后选择“重置”(Reset)按钮。
- 选择重新启动以继续。
修复 Chromebook 相机问题
如果恢复出厂设置后网络摄像头仍然无法工作，请联系您的Chromebook制造商。(Chromebook)如果您需要进行紧急视频通话或录音，请使用外部网络摄像头 - 查看一些budget webcams below $60。
Chromebook Camera Not Working? 7 Fixes to Try
Are you havіng trouble using your Chromebook’s built-in camera in a specific or аll applicationѕ? This tutorial covers possible troubleshooting solutions for camera-relatеd malfunctions on Chromebооks.
1. Allow Camera Access for Problematic App(s)
Using your webcam in different applications will help determine if the issue is system-wide or app-specific. Set up a dummy video call in any video-conferencing application, or try taking a picture in a camera app.
Applications might display a black screen if they attempt to use your Chromebook camera without having camera permission. If your Chromebook’s camera doesn’t work in a specific application, follow the steps below to grant it camera permission.
- Launch the Settings app, open the Apps tab on the sidebar, and select Google Play Store.
- Select Manage Android preferences.
- Next, head to Apps > See all apps and choose the affected app.
- Select Permissions.
- Select the Camera permission.
- Set “Camera Access for This App” to Allow only while using the app.
Reopen the app and check if it can use your Chromebook’s camera. Update or reinstall the app if the issue persists.
Search for the app in the Google Play Store and select Update to install the latest version on your Chromebook.
Delete and reinstall the app if it won’t access your Chromebook’s webcam after updating to the latest version.
Right-click the app icon in the app launcher or shelf and select Uninstall.
2. Enable Site Camera Access in Google Chrome
When a website attempts to access your webcam for the first time, Google Chrome displays a pop-up asking you to allow or deny camera permission for the website.
If you ignore or block the camera access request, your Chromebook’s camera won’t work on the site.
To remedy this, select the Camera icon in the address bar, and select Always allow [website URL] to access your camera. Select Done to save the camera permission and close the pop-up.
Alternatively, paste chrome://settings/content/camera in the address bar and press Enter. Select the website, open the Camera drop-down menu, and select Allow.
Reload the website and check if your Chromebook’s webcam works on the website. Close and reopen Google Chrome if the issue persists.
3. Disable Webcam Privacy Switch
Some Chromebooks have a physical webcam privacy switch that turns the camera on and off. Turning on the privacy switch blocks applications’ access to your Chromebook’s webcam.
When switched on, your Chromebook’s webcam light turns red when an app attempts to use your webcam. The indicator light turns white when you toggle the privacy switch off.
If your Chromebook camera isn’t working and the webcam light is red, find and toggle off the webcam privacy switch.
The webcam switch’s position will vary depending on your Chromebook’s model or brand, but it’s typically on any computer’s left or right side.
4. Reboot Your Chromebook
Turning your Chromebook off and back on might get its webcam working correctly again. A system reboot might also install pending updates designed to fix webcam malfunctions. Close all applications before restarting your Chromebook to avoid losing unsaved data or documents.
Press your Chromebook’s Power button and Refresh key simultaneously to initiate a system reboot.
Alternatively, open your Chromebook’s status area (press Shift + Alt + S), select the Power icon and choose Restart.
Wait 1-2 minutes and press the Power button again to turn on your device. Update your Chromebook’s operating system if the camera doesn’t work after the reboot.
5. Update Your Chromebook
Installing the latest ChromeOS version on your Chromebook can resolve hardware and system problems.
Head to Settings > About ChromeOS and select the Check for Updates button.
Otherwise, select Restart to force your Chromebook to install pending software updates.
6. Reset Your Chromebook Hardware
A “Hard Reset” fixes hardware failure by restarting or refreshing your Chromebook’s hardware—keyboard, touchpad, fingerprint sensor, webcam, etc. Performing a hard reset could resolve issues affecting your Chromebook camera.
Resetting your Chromebook might delete some files in the “Downloads” folder. Hence, we recommend backing files in this folder to other folders in the Files app, Google Drive, or external storage devices.
Reset Chromebook Using Keyboard Shortcut
- Shut down your Chromebook and wait a few seconds for it to shut down completely.
- Press and hold your keyboard’s Power and Refresh button for at least ten seconds.
You can also press and hold the Back + Refresh + Power buttons to initiate a hardware reset.
- Release the Refresh button (or Refresh and Back buttons) when your Chromebook boots.
Reset Hardware on 2-in-1 Chromebook
- Turn off your Chromebook and detach its keyboard.
- Press the Volume Up and Power buttons for at least 10 seconds.
- Release both buttons when your Chromebook boots.
Reset Chromebook Hardware Using Reset Button
Some Asus, Samsung, Acer, and Lenovo Chromebooks have a dedicated button for initiating a hardware reset. You’ll typically find this special reset button in a hole on the bottom of your Chromebook.
- Turn off your Chromebook, remove its power adapter, and unplug any connected storage device or accessory.
- Insert a paperclip, pin, or SIM card ejector into the reset button hole.
- Hold the paperclip or SIM ejector in place and connect your Chromebook’s power adapter.
- Press the Power button to turn on your Chromebook and remove the paperclip or SIM ejector.
Hard Reset Chromebooks with Removable Batteries
Removing and re-inserting your Chromebook’s battery will hard reset its hardware. Shut down your Chromebook, take out the battery, wait 10-30 seconds, and re-insert the battery. Turn on your device and check if the built-in camera works.
7. Factory Reset (Powerwash) Your Chromebook
Restore your Chromebook to factory settings if the camera doesn’t work after trying the troubleshooting steps above. Factory resetting your Chromebook deletes everything (files, apps, user accounts, extensions, etc.) saved on the device.
Backup your files to Google Drive or an external storage device before factory resetting your Chromebook.
- Head to Settings > Advanced > Reset settings and select the Reset button.
- Select Restart to proceed.
Fix Chromebook Camera Problems
Contact your Chromebook manufacturer if the webcam still doesn’t work after a factory reset. Use an external webcam if you need to make an urgent video call or recording—check out some budget webcams below $60.
