在今天的帖子中，我们将研究异常情况和可能的解决方案——当一个用户在Windows 11/10中安装的版本比另一个用户安装的当前版本旧时， Microsoft Store无法启动。当使用System Center Configuration Manager^{(System Center Configuration Manager)}部署旧版本的离线应用程序，然后用户从Microsoft Store在线更新应用程序时，也会出现此问题。

多个用户安装的Microsoft Store^{(Microsoft Store)}无法启动

考虑以下场景：

• 用户 A^{(User A)}登录Windows 10计算机，并安装Microsoft Store应用。例如，由System Center Configuration Manager作为离线应用程序安装的Minecraft Education Edition 。用户 A 从Microsoft Store^{(Microsoft Store)}在线将应用更新到较新版本，然后注销。
• 用户 B^{(User B)}登录到同一台Windows 10计算机并安装旧版本的应用程序。

在这种情况下，用户 A^{(User A)}在登录后无法再使用该应用程序。此外，用户 B^{(User B)}在登录后无法更新应用程序 - 这是由于用户 B^{(User B)}安装的旧版本应用程序已将共享文件替换为旧版本版本。

按照Microsoft^(Microsoft)的规定，以下步骤可以为特定Windows 10计算机上的用户解决此问题：

1.确认AppRepository目录下不存在activationStore.dat文件。^{(activationStore.dat)}例如：

C:\ProgramData\Microsoft\Windows\AppRepository\Packages\Microsoft.MinecraftEducationEdition_0.21.0_x64__8wekyb3d8bbwe\ActivationStore.dat

2. 运行以下命令为特定应用程序设置注册表项。例如对于

Minecraft (Microsoft.MinecraftEducationEdition_1.0.21.0_x64__8wekyb3d8bbwe):\

做

reg add HKLM\Software\Microsoft\Windows\CurrentVersion\AppModel\StateChange\PackageList\Microsoft.MinecraftEducationEdition_1.0.21.0_x64__8wekyb3d8bbwe /v PackageStatus /t REG_DWORD /d 2

3. 将application.appx文件复制到本地文件夹，例如：

C:\Temp\ Microsoft.MinecraftEducationEdition_1.0.21.0_x64__8wekyb3d8bbwe.appx

4. 设置以下命令以在用户每次登录时重新部署应用程序以运行。

例如：

Minecraft (Microsoft.MinecraftEducationEdition_1.0.21.0_x64__8wekyb3d8bbwe)

做

powershell.exe Add-AppxPackage -Path C:\Temp\Microsoft.MinecraftEducationEdition_1.0.21.0_x64__8wekyb3d8bbwe.appx

但是，如果您使用的是SCCM，Microsoft建议您不要将应用程序包部署为Configuration Manager应用程序。有关在SCCM^(SCCM)中选择在线或离线应用程序更新的帮助，请参阅此Microsoft 指南^{(Microsoft guide)}。

提示^(TIP)：如果您无法启动Windows 应用商店^{(Windows Store)}应用程序，那么您需要检查这些设置或默认注册表或文件权限^{(check if THESE settings or default registry or file permissions)}是否已被修改。

KB3092053指出这是由于注册表中剩余的无效条目造成的，这会导致在启动已安装或更新的应用程序时发生冲突。

一些Windows 10用户，尤其是那些可能购买了新设备的用户一直报告说他们的Windows 应用商店应用程序无法启动或打开^{(Windows Store apps do not launch or open)}。在创建了多个用户^(User)帐户的那些^(Accounts)Windows 10安装中特别注意到此问题。面临此问题的其他人包括一些Windows预览体验^(Insiders)成员以及尚未安装某些累积更新的人。

您还可以下载并运行此疑难解答程序，看看它是否有帮助。

Windows 应用商店应用程序无法启动

虽然Windows 应用商店应用程序疑难解答^{(Windows Store Apps Troubleshooter)}将排除和修复您可能面临的所有问题和问题。

KB3092053指出此问题发生在以下位置：

Prior to installing Windows Updates, multiple user accounts are created and one user installs or updates an app via the Windows Store while the other users are not signed in. In this scenario, the installed or updated apps may fail to launch for other users, and the Start menu will not dismiss. This scenario creates leftover invalid entries in the registry, which causes a conflict when launching the installed or updated apps.

受影响的应用程序可能包括Cortana、开始菜单^{(Start Menu)}、Microsoft Store等。

Microsoft已将此归类为新出现的问题 70008，并且正在调查原因和解决方案。但在此之前，问题已得到解决，Microsoft建议您下载并运行此疑难解答。

如果您不确定这是否适用于您的系统，请不要担心。在进行任何更改之前， Microsoft^(Microsoft)将确保它适用于您的系统。

因此，如果您在启动或打开 Windows应用商店应用程序时遇到问题，请继续尝试使用^(Store)Microsoft的此疑难解答程序，并告诉我们这是否对您有用。[它已被删除]。

首先创建系统还原点总是一个好主意。

I hope you find this post informative enough!

相关阅读^{(Related read)}：Microsoft Store 未打开或打开后立即关闭^{(Microsoft Store not opening or closes immediately after opening)}。

Microsoft Store installed by multiple users fails to start on Windows 11/10

In today’s post, we wіll look at the anomaly and the pоssible solutiоn – whereby a Microsoft Store cannot start when one user installs an older version than the currеnt version inѕtalled by another user in Windows 11/10. This іѕsue can also occur whеn System Center Configuration Manager is used to deploy the older version of an offline app and then a user updates the app online from the Microsoft Store.

Microsoft Store installed by multiple users fails to start

Consider the following scenario:

• User A signs into a Windows 10 computer, and installs a Microsoft Store app. For example, Minecraft Education Edition, installed by System Center Configuration Manager as an offline app. User A updates the app to a newer version online from the Microsoft Store and then signs out.
• User B signs in to the same Windows 10 computer and installs the older version of the app.

In this scenario, User A can no longer use the app when signed in. Also, User B when signed in, cannot update the app – and this is due to the older version of the app installed by User B has replaced shared files with older versions.

As prescribed by Microsoft, the following steps can fix this issue for users on a specific Windows 10 computer:

1. Confirm that the activationStore.dat file does not exist in the AppRepository directory. For example:

C:\ProgramData\Microsoft\Windows\AppRepository\Packages\Microsoft.MinecraftEducationEdition_0.21.0_x64__8wekyb3d8bbwe\ActivationStore.dat

2. Run the following command to set the registry key for the specific application. For example for

Minecraft (Microsoft.MinecraftEducationEdition_1.0.21.0_x64__8wekyb3d8bbwe):\

Do

reg add HKLM\Software\Microsoft\Windows\CurrentVersion\AppModel\StateChange\PackageList\Microsoft.MinecraftEducationEdition_1.0.21.0_x64__8wekyb3d8bbwe /v PackageStatus /t REG_DWORD /d 2

3. Copy the application.appx file to a local folder, for example:

C:\Temp\ Microsoft.MinecraftEducationEdition_1.0.21.0_x64__8wekyb3d8bbwe.appx

4. Set the following command to redeploy the app to run each time that a user signs in.

For example for:

Minecraft (Microsoft.MinecraftEducationEdition_1.0.21.0_x64__8wekyb3d8bbwe)

Do

powershell.exe Add-AppxPackage -Path C:\Temp\Microsoft.MinecraftEducationEdition_1.0.21.0_x64__8wekyb3d8bbwe.appx

However, if you are using SCCM, Microsoft recommends you do not deploy the app package as a Configuration Manager application. For help choosing between online or offline app updates in SCCM, refer to this Microsoft guide.

TIP: If you can’t start Windows Store apps then you need to check if THESE settings or default registry or file permissions have been modified.

KB3092053 states that this is caused due to leftover invalid entries in the registry, which causes a conflict when launching the installed or updated apps.

Some Windows 10 users, especially those who may have bought new devices have been reporting that their Windows Store apps do not launch or open. This issue is being specifically noticed on those Windows 10 installations that have multiple User Accounts created. Among others who are facing this issue are some Windows Insiders as well as those who have not installed some Cumulative Updates.

You could also download and run this Troubleshooter and see if it helps.

Windows Store apps do not launch

While the Windows Store Apps Troubleshooter will troubleshoot and fix all issues and problems you may be facing.

KB3092053 states that this issue occurs where –

Prior to installing Windows Updates, multiple user accounts are created and one user installs or updates an app via the Windows Store while the other users are not signed in. In this scenario, the installed or updated apps may fail to launch for other users, and the Start menu will not dismiss. This scenario creates leftover invalid entries in the registry, which causes a conflict when launching the installed or updated apps.

The apps affected could include Cortana, Start Menu, Microsoft Store, etc.

Microsoft has classified this as a new and emerging issue 70008, and it is investigating the causes and solutions. But till such a time, the issue is fixed, Microsoft recommends that you download and run this troubleshooter.

If you are not sure if this applies to your system, don’t worry. Microsoft will make sure that it applies to your system before making any changes.

So if you are facing issues with launching or opening Windows Store apps, go ahead and give this troubleshooter from Microsoft a try, and let us know if this worked for you. [It has been taken down].

Always a good idea to create a system restore point first.

I hope you find this post informative enough!

Related read: Microsoft Store not opening or closes immediately after opening.

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