Google Play 商店是(Google Play Store)Chromebook 应用程序(applications for Chromebooks)的官方来源。但是，尽管Play 商店(Play Store)非常稳定，但该应用程序偶尔会出现停机时间。如果Google Play 商店在您的(Google Play Store)Chromebook上不断崩溃，则问题可能是由于连接不良。
如果您的互联网连接速度很快且工作正常，请尝试以下故障排除步骤。
1.强制退出Play商店
在后台终止应用程序的进程可以稳定其运行并防止Chromebook崩溃。
- 前往设置(Settings)>应用程序(Apps)>管理您的应用程序(Manage your apps)。
- 在应用程序列表中选择Play Store。
- 选择更多设置和权限(More settings and permissions)。
这将启动一个新的“应用(App)信息”窗口，您可以在其中管理 Google Play 商店的权限、存储和数据使用等。
- 选择强制停止(Force Stop)。
- 在确认提示中选择确定。(OK)
- 点击打开(Open)以重新启动 Play 商店。
2.关闭其他应用程序
(Google Play Store)如果您的Chromebook的(Chromebook)随机存取内存 (RAM)(Random Access Memory (RAM))不足，Google Play 商店可能会间歇性崩溃。如果有太多应用程序、浏览器选项卡和其他进程同时运行，通常会发生这种情况。查看 Chromebook 的RAM使用情况，以检查有多少可用内存可用于运行其他应用和进程。
chrome://sys-internals粘贴到地址栏中，然后按Enter。查看内存(Memory)列以检查 Chromebook 的可用或已用内存量。
更好的是，前往设置(Settings)>关于 Chrome 操作系统(About Chrome OS)>诊断(Diagnostics)> 并检查内存(Memory)部分以查看可用内存(RAM)量。
如果您设备的可用内存不足，请打开Chrome 操作系统任务管理器(Chrome OS Task Manager)并关闭未使用的应用和进程。
按Search + Escape启动任务管理器(Task Manager)，选择要关闭的应用程序/进程，然后点击结束进程(End process)。
专业提示：带有“App:”前缀的(Pro Tip:) 项目(Items)是独立/第三方应用程序。以“ Service :”开头的(Service)项目(Items)是后台进程，而“System:”前缀则描述系统应用程序和进程。请注意，您无法停止系统应用程序。
3. 检查日期和时间设置
Google Play 商店可能无法(Play Store may not install or update apps)在日期和时间设置不正确的设备上安装或更新应用程序。更糟糕的是，Play Store和其他系统应用程序根本无法打开。或者，每次启动它们时它们都会崩溃。
转到设置(Settings)>高级(Advanced)>日期和时间(Date and time)>时区(Time zone)，并确保自动设置(Set automatically)是选定的选项。
4.清除Play商店缓存和数据
应用程序(Apps)在您的设备上存储缓存数据或临时文件以提高性能。不幸的是，这些文件也可能导致应用程序出现故障，尤其是在缓存文件损坏的情况下。
如果Google Play 商店(Google Play Store)在关闭其他应用后继续在 Chromebook 上崩溃，则清除其缓存数据可能会解决问题。
前往设置(Settings)>应用程序(Apps)>管理您的应用程序(Manage your apps)> Play 商店(Play Store)>更多设置和权限(More settings and permissions)>存储和缓存(Storage & cache)，然后点击清除缓存(Clear cache)。
打开应用程序并检查它现在是否可以正常工作。如果Google Play 商店(Google Play Store)不断崩溃，删除应用程序的数据可以使其性能恢复正常。在继续之前，请注意删除Chromebook上的 Play 商店数据会将应用程序的设置（例如，通知首选项、主题、数据使用设置等）重置为出厂默认设置。
返回Google Play Store应用信息页面，选择Storage & cache，点击Clear Storage按钮，然后在出现提示时选择OK。
5. 重启你的 Chromebook
关闭并重新打开Chromebook可以解决一些与软件相关的故障(software-related malfunctions)。
按住电源(Power)按钮并在电源菜单上选择关机。(Power off)更好(Better)的是，打开状态区域(Status Area)并点击电源图标(Power icon)以关闭您的 Chromebook。
打开您的Chromebook(Chromebook)电源，启动Google Play 商店(Google Play Store)（在任何其他应用程序之前），并检查它是否正常工作。
6.卸载有问题的应用程序(Uninstall Problematic Apps)或扩展程序
在Chromebook(Chromebook)上安装有问题的应用程序或浏览器扩展程序可能会导致系统应用程序崩溃。因此，如果您在安装应用程序或扩展程序后发现Google Play 商店开始出现故障，请卸载它们并重新启动您的(Google Play Store)Chromebook。
要卸载应用程序，请右键单击Chromebook 搁架(Chromebook Shelf)或应用程序启动器中的应用程序图标，然后选择卸载(Uninstall)。
对于Chrome扩展，在地址栏中键入或粘贴chrome://extension，找到最近安装的扩展，然后点击删除(Remove)以将其卸载。
7. 更新您的 Chromebook
如果您的 Chromebook 的操作系统已过时或包含一些错误，系统服务和第三方应用程序也可能会不断崩溃。前往设置菜单并安装适用于您设备的最新Chrome 操作系统更新。(Chrome OS)
转到设置(Settings)>关于 Chrome 操作系统(About Chrome OS)，然后点击检查更新(Check for updates)。
重新启动Chromebook以安装下载的操作系统更新。当您的设备重新启动时， Google Play(Google Play)不应再崩溃。
8. 运行 Chromebook 诊断程序
“诊断”是一种内置的Chrome 操作系统(Chrome OS)工具，可帮助检测 Chromebook 的内存、CPU和其他硬件组件（如电池）的问题。此工具的工作原理类似于Windows 疑难解答，这是一组用于诊断和修复(Windows Troubleshooter)Windows设备上的软件和硬件问题的实用程序。
要运行Chrome 操作系统诊断(Chrome OS Diagnostics)工具，请打开设置(Settings)应用程序，选择侧边栏上的关于 Chrome 操作系统(About Chrome OS)，然后点击诊断(Diagnostics)。
或者，按键盘上的搜索按钮或点击Chromebook 屏幕左下角的启动器图标(launcher icon)，在搜索栏中输入诊断，然后点击(diagnostics)诊断(Diagnostics)图标。
滚动到“内存”部分，然后点击运行内存测试(Run Memory test)按钮。
等待(Wait)工具在预计时间内完成测试。如果测试失败并且您收到“失败”错误消息，则可能是内存故障的迹象。点击再次运行(Run again)按钮以重新运行测试——用于确认。或者，重新启动您的Chromebook，然后重试。
如果您收到相同的“失败”错误消息，请联系您的 Chromebook 制造商报告问题。
9. Powerwash 你的 Chromebook
这称为硬(Hard)重置，即将您的Chromebook重置为出厂设置。您应该只在万不得已的情况下对您的Chromebook进行Powerwash ，因为该操作会清除您设备上的所有数据。
要对 Chromebook 进行 Powerwash(powerwash your Chromebook)，请转到设置(Settings)>高级(Advanced)>重置设置(Reset settings)，然后点击“Powerwash”行中的重置。(Reset)
在您将设备恢复出厂设置之前，我们建议您联系Chromebook制造商，尤其是在您购买设备后Google Play 商店(Google Play Store)一直崩溃的情况下。问题可能是由于工厂缺陷造成的。访问Chromebook 帮助中心(Chromebook Help Center)，获取所有Chromebook制造商的联系方式，例如 HP、ASUS、Samsung、LG、Lenovo等。
9 Fixes When Google Play Store Keeps Crashing on Chromebook
Google Play Storе is the official source of applications for Chromebooks. But despite how stable the Play Store is, the app has its moments of occasional downtime. If Google Play Store keeps crashing on your Chromebook, the problem could be due to poor connectivity.
If your internet connection is fast and working correctly, try the troubleshooting steps below.
1. Force Quit Play Store
Terminating the app’s processes in the background can stabilize its operations and prevent the Chromebook from crashing.
- Head to Settings > Apps > Manage your apps.
- Select Play Store on the list of applications.
- Select More settings and permissions.
That’ll launch a new “App info” window where you can manage Google Play Store’s permissions, storage, and data usage, etc.
- Select Force Stop.
- Select OK on the confirmation prompt.
- Tap Open to relaunch Play Store.
2. Close Other Applications
Google Play Store may crash intermittently if your Chromebook runs low on Random Access Memory (RAM). This usually happens if there are too many apps, browser tabs, and other processes running simultaneously. View your Chromebook’s RAM usage to check how much free memory is available to run other apps and processes.
Launch a new Chrome tab, paste chrome://sys-internals in the address bar, and press Enter. View the Memory column to check how much of your Chromebook’s memory is available or used.
Better yet, head to Settings > About Chrome OS > Diagnostics > and check the Memory section to see how much RAM is available.
If your device’s available memory is low, open the Chrome OS Task Manager and close unused apps and processes.
Press Search + Escape to launch the Task Manager, select the app/process you want to close, and tap End process.
Pro Tip: Items with an “App:” prefix are standalone/third-party applications. Items starting “Service:” are background processes, while the “System:” prefix describes system apps and processes. Note that you cannot stop system apps.
3. Check Date and Time Settings
Google Play Store may not install or update apps on devices with incorrect date and time settings. Even worse, Play Store and other system apps won’t open at all. Or, they’ll crash each time you launch them.
Go to Settings > Advanced > Date and time > Time zone and ensure Set automatically is the selected option.
4. Clear Play Store Cache and Data
Apps store cache data or temporary files on your device to speed up performance. Unfortunately, these files can also cause apps to malfunction—particularly if the cache files are corrupt.
If Google Play Store keeps crashing on your Chromebook after closing other apps, clearing its cache data might fix the problem.
Head to Settings > Apps > Manage your apps > Play Store > More settings and permissions > Storage & cache and tap Clear cache.
Open the app and check if it now works without issues. If the Google Play Store keeps crashing, deleting the app’s data could restore its performance to normalcy. Before proceeding, note that deleting Play Store’s data on your Chromebook will reset the app’s settings (e.g., notification preferences, theme, data usage settings, etc.) back to factory default.
Return to Google Play Store app info page, select Storage & cache, tap the Clear Storage button, and select OK on the prompt.
5. Restart Your Chromebook
Turning your Chromebook off and back on can resolve several software-related malfunctions.
Press and hold the Power button and select Power off on the power menu. Better yet, open the Status Area and tap the Power icon to shut down your Chromebook.
Power on your Chromebook, launch Google Play Store (before any other application), and check if it works correctly.
6. Uninstall Problematic Apps or Extension
Installing buggy apps or browser extensions on your Chromebook can cause system apps to crash. So, if you noticed that Google Play Store started malfunctioning after installing an app or extension, uninstall them and restart your Chromebook.
To uninstall an app, right-click the app icon in the Chromebook Shelf or app launcher and select Uninstall.
For Chrome extensions, type or paste chrome://extension in the address bar, locate the recently installed extension(s), and tap Remove to uninstall it.
7. Update Your Chromebook
System services and third-party apps may also keep crashing if your Chromebook’s operating system is out-of-date or contains some bugs. Head to the settings menu and install the latest Chrome OS updates available for your device.
Go to Settings > About Chrome OS and tap Check for updates.
Restart your Chromebook to install the downloaded OS update. Google Play should no longer crash when your device comes back on.
8. Run the Chromebook Diagnostics
“Diagnostics” is a built-in Chrome OS tool that helps detect problems with your Chromebook’s memory, CPU, and other hardware components like the battery. This tool works similarly to the Windows Troubleshooter, a group of utility programs that diagnose and fix software and hardware issues on Windows devices.
To run the Chrome OS Diagnostics tool, open the Settings app, select About Chrome OS on the sidebar, and tap Diagnostics.
Alternatively, press the search button on the keyboard or tap the launcher icon at the bottom-left corner of your Chromebook’s screen, type diagnostics in the search bar, and tap the Diagnostics icon.
Scroll to the “Memory” section and tap the Run Memory test button.
Wait for the tool to complete the test within the estimated time. If the test fails and you get a “Failed” error message, that could be a sign of faulty memory. Tap the Run again button to re-run the test—for confirmation purposes. Or, restart your Chromebook and try again.
If you get the same “Failed” error message, contact your Chromebook’s manufacturer to report the problem.
9. Powerwash Your Chromebook
This is known as a Hard reset, i.e., resetting your Chromebook to factory settings. You should only powerwash your Chromebook as a last resort because the operation will erase all data on your device.
To powerwash your Chromebook, go to Settings > Advanced > Reset settings and tap Reset in the “Powerwash” row.
Before you factory reset your device, we recommend contacting the Chromebook manufacturer, especially if the Google Play Store has been crashing ever since you purchased the device. The problem could be due to a factory defect. Visit the Chromebook Help Center to get the contact details of all Chromebook manufacturers like HP, ASUS, Samsung, LG, Lenovo, etc.
