您是否无法让您的 AirPods 出现在iPhone 或Mac上的“(Mac)查找”(Find My)应用程序中？还是它们显示为“离线(Offline)”或无法传递准确的位置？
技术限制、错误配置的设置、过时的固件以及许多其他原因都可能导致您的 AirPods 无法显示在“查找”(Find My)应用程序中。
如果您已经丢失了 AirPods，则只有有限的选项可以让它们显示在“查找”(Find My)应用中。下面的大多数故障排除和修复将集中在这些问题上。
但是，如果您想提高下次放错位置时找回 Apple 无线耳塞的几率，您可能需要继续阅读直到最后。
AirPods和Find My的技术限制
在开始之前，最好了解使用Find My查找(Find My)AirPods的技术限制。与 iPhone、Apple Watch或AirTags 不同(AirTags)，并非总是可以追踪您的无线耳塞或耳机。
- 第一代和第二代AirPods仅在主动连接到您拥有的另一台(AirPods)Apple设备时才会传递其位置。如果没有，您只会看到上次使用它们的位置。
- AirPods Pro、AirPods Max和第三代 AirPods 将使用附近的任何 iPhone、iPad 或Mac通过(Mac)Find My网络传输其当前位置。但是，该功能需要固件版本 4A400（更多信息见下文）。
- 如果您的 AirPods 超过 24 小时未连接到设备， “查找”(Find My)将显示为“离线(Offline)”或“未找到位置(Location Found)”。
- 如果电池电量耗尽，您的 AirPods 将不会转发位置。这也会导致它们在Find My中显示为“ (Find My)Offline ”或“No Location Found” 。
1. 退出并重新打开 Find My App
如果“查找”(Find My)无法获取 AirPods 的位置，您可能需要尝试刷新地图。
在Mac上，只需退出并通过Dock重新启动应用程序。但在 iPhone 和 iPad 上，您必须先从屏幕底部向上滑动才能调用App Switcher。然后，刷掉“查找我(Find My)的”卡片以强制退出该应用程序。然后通过主屏幕(Home Screen)重新启动Find My。
2. 重启 iPhone 或 Mac
接下来，尝试重新启动您的 iPhone 或Mac。这通常可以解决阻止Find My显示您的 AirPods 的任何连接问题。
如果您不知道如何重启 iOS 设备，只需打开“设置”(Settings)应用，转到“通用(General)” > “关机”(Shut Down)，然后向右拖动滑块即可。然后，等待 30 秒并按住侧面(Side)按钮重新启动它。
3.检查查找我的服务器状态
如果您的 AirPods 仍未出现在Find My中，您必须确认问题不是服务器端中断造成的。
只需访问Apple 的 System Status 页面(Apple’s System Status page)并确保Find My（包括Apple ID和iCloud Account & Sign in等相关服务）已启动并运行。如果没有，您必须等到Apple将其服务器重新上线。
4. 移除不再使用的 AirPods
您是否在“查找”(Find My)中看到了一对不再使用的AirPods？删除它们可能会显示您当前的AirPods。
为此，请点击或选择“设备(Devices)”选项卡，选择AirPods，然后点击或选择“移除此设备(Remove This Device)” > “移除(Remove)” 。
5. 使用 iCloud.com 上的“查找”
“查找我的”也以网络应用程序形式提供。如果问题仍然存在，请使用它并查看是否有所作为。
只需在任何桌面或移动设备（包括Android或Windows）上使用您的Apple ID登录(Apple ID)iCloud.com ，在 iCloud Launchpad上选择(Launchpad)查找 iPhone(Find iPhone) ，然后从屏幕顶部的所有设备(All Devices)列表中选择您的 AirPods 。
6. 在里面放一个 AirPod
如果您设法找到一个AirPod，请务必将其放入充电盒(Charging Case)中。如果没有，您将看不到另一个AirPod的位置。
7. 激活查找我的 AirPods
如果您的 iPhone 或 Mac 没有激活“Find My iPhone/Mac ”，这也会导致您的 AirPods 不显示，除非您启用该功能。不幸的是，如果您已经丢失了 AirPods，则此修复将不起作用。
激活查找我的 iPhone(Activate Find My iPhone)
1. 打开设置(Settings)应用程序。
2. 前往Apple ID >查找(Find My)>查找我的 iPhone(Find My iPhone)。
2. 打开查找我的 iPhone(Find My iPhone)旁边的开关。
激活“查找我的 Mac”(Activate Find My Mac)
1. 打开Apple菜单并选择系统偏好设置(System Preferences)。
2. 选择Apple ID。
3. 在iCloud侧选项卡下，选中(iCloud)Find My Mac旁边的框。
8. 更新 AirPods 固件
更新AirPods上的固件可以解决已知问题并改善连接性。例如，只有您拥有的 iPhone、iPad 或Mac才能主动传递您的AirPods的位置。但是，如果您使用AirPods Pro、AirPods Max或第三代AirPods，更新到固件版本 4A400 将允许任何 iPhone、iPad 或Mac通过(Mac)Find My网络传输其位置。
无论出于何种原因，更新AirPods固件总是一个好主意。有关该过程的分步说明，请参阅我们的 AirPods 固件更新(updating the AirPods firmware)指南。但这里是简要的步骤：
1. 将您的 AirPods、AirPods Pro或AirPods Max放入充电盒(Charging Case)或智能盒(Smart Case)中。
2. 将外壳连接到充电器。
3. 让它们靠近你的 iPhone。
4. 将您的 iPhone 连接到 Wi-Fi 网络。
5.等待(Wait)30 分钟。与此同时，您的 AirPods 应该已更新。
9.在“查找我的网络”中(Find My Network)包含 AirPods(Include AirPods)
如果您使用固件为 4A400 或更高版本的AirPods 3、AirPods Pro或 AirPods Max ，最好仔细检查它们是否包含在“(Max)查找我的(Find My)网络”中。你可以通过使用你的 iPhone 来做到这一点。
1. 将AirPods连接到您的 iPhone。
2. 打开设置(Settings)应用程序。
3. 点击蓝牙(Bluetooth)并选择AirPods 旁边的信息图标。(Info)
4.向下滚动并打开“(Scroll)查找我的网络(Find My network)”旁边的开关。
10.更新系统软件
运行系统软件版本的过时版本（例如 iOS 10 或 macOS Sierra）也可能导致(Sierra—can)Find My中出现各种问题。因此，请尝试应用任何待处理的更新。
在 iPhone 上更新系统软件(Update System Software on iPhone)
打开设置(Settings)应用程序，然后转到常规(General)>软件更新(Software Update)。然后，点击下载并安装(Download & Install)以应用最新的 iOS 更新。
在 Mac 上更新系统软件(Update System Software on Mac)
打开系统偏好设置(System Preferences)应用程序并转到软件更新(Software Update)。然后，选择立即(Update Now)更新以更新您的 macOS 设备。
11. 取消配对并重新连接 AirPods
接下来，尝试取消配对并将Apple AirPods与 iPhone 或Mac重新连接。您可以通过iOS 或 macOS 设备上的蓝牙设置来执行此操作。(Bluetooth)
在 iPhone 上移除并重新连接 AirPods(Remove and Reconnect AirPods on iPhone)
1. 将AirPods放入充电盒(Charging Case)或智能盒(Smart Case)中。
2. 进入设置(Settings)并选择蓝牙(Bluetooth)。
3. 点击AirPods 旁边的信息图标。(Info)
4. 点击忘记此设备( Forget This Device)。然后，再次点击忘记设备(Forget Device)进行确认。
5. 打开AirPods保护套或将AirPods Max从Smart Case中取出。然后，按照屏幕上的说明进入配对模式并将AirPods与 iPhone 重新连接。
在 Mac 上移除并重新连接 AirPods(Remove and Reconnect AirPods on Mac)
1. 将AirPods放入充电盒(Charging Case)或智能盒(Smart Case)中。
2. 打开系统偏好设置(System Preferences)应用程序并选择蓝牙(Bluetooth)图标。或者，打开蓝牙(Bluetooth)菜单栏图标并选择蓝牙首选项(Bluetooth Preferences)。
3. 选择AirPods 旁边的X按钮。(X)
4. 选择删除(Remove)。
5. 打开AirPods保护套或将AirPods Max从Smart Case中取出。然后，选择连接(Connect)以再次将 AirPods 与您的Mac配对。
12. 将 AirPods 重置为出厂默认设置(Factory Defaults)
您的下一步行动是重置您的 AirPods。这将消除任何阻止您的 AirPods 出现在Find My中的损坏配置。
1. 将AirPods放入充电盒(Charging Case)或智能盒(Smart Case)中。
2. 从iPhone 上的蓝牙(Bluetooth)设备列表中删除您的 AirPods （说明如上）。
3. 按住设置(Setup)按钮或数码表冠(Digital Crown)和噪音控制(Noise Control)按钮，直到状态指示灯呈琥珀色闪烁，然后呈白色闪烁。
4. 打开充电盒(Charging Case)或将 AirPods Max从智能盒(Smart Case)中取出。
5. 将您的 AirPods 与您的 iPhone 或Mac(Mac)重新配对。
注意(Note)：AirPods 通过 iCloud 连接到其他Apple设备，因此您不必多次进行配对过程。
AirPods：失物招领处
上面的提示应该已经帮助您解决了Find My中与 AirPods 相关的问题。如果您已经丢失了 AirPods 并且上述提示均无济于事，那么您别无选择，只能联系最近的 Apple Store 以更换一对(contact the nearest Apple Store for a replacement pair)。或者，请查看这些顶级 AirPods 替代品(top AirPods alternatives)。
12 Fixes for When Your AirPods Don’t Show Up in the Find My App
Do you hаve trouble getting your AirPods to show up in the Find My app on the iPhone or Mac? Or do they appear as “Offlіne” or fail to relaу an accυrate location?
Technical limitations, incorrectly configured settings, outdated firmware, and many other reasons can result in your AirPods not showing up in the Find My app.
If you’ve already lost your AirPods, you only have a limited amount of options to get them to show up in the Find My app. Most of the troubleshooting and fixes below will focus on those.
But if you want to improve the odds of retrieving Apple’s wireless earbuds the next time you misplace them, you might want to keep reading until the end.
Technical Limitations of AirPods and Find My
Before you start, it’s generally a good idea to get to know the technical limitations of finding AirPods using Find My. Unlike the iPhone, Apple Watch, or AirTags, it’s not always possible to track down your wireless earbuds or headset.
- The first and second-generation AirPods will only relay their location if they’re actively connected to another Apple device you own. If not, you will only see where you last used them.
- AirPods Pro, AirPods Max, and third-generation AirPods will transmit their current location via the Find My network using any iPhone, iPad, or Mac in the vicinity. However, the feature requires firmware version 4A400 (more about this below).
- If your AirPods haven’t been connected to a device for over 24 hours, Find My will display them as “Offline” or “No Location Found.”
- Your AirPods will not relay the location if they’ve run out of battery life. That will also cause them to appear as “Offline” or “No Location Found” in Find My.
1. Quit & Reopen Find My App
If Find My has trouble acquiring the location of your AirPods, you may want to try refreshing the map.
On the Mac, just exit and relaunch the app via the Dock. But on the iPhone and iPad, you must first swipe up from the bottom of the screen to invoke the App Switcher. Then, swipe away the Find My card to force-quit the app. Follow that by relaunching Find My via the Home Screen.
2. Restart iPhone or Mac
Next up, try restarting your iPhone or Mac. That usually takes care of any connectivity issues preventing Find My from showing your AirPods.
If you don’t know how to restart an iOS device, just open the Settings app, go to General > Shut Down, and drag the slider to the right. Then, wait for 30 seconds and hold down the Side button to reboot it.
3. Check the Find My Server Status
If your AirPods are still not showing up in Find My, you must confirm that the issue is not the result of a server-side outage.
Just visit Apple’s System Status page and ensure that Find My (including related services such as Apple ID and iCloud Account & Sign in) is up and running. If not, you must wait it out until Apple gets its servers back online.
4. Remove AirPods You No Longer Use
Do you see a pair of AirPods that you no longer use listed on Find My? Removing them might get your current AirPods to show up.
To do that, tap or select the Devices tab, select the AirPods, and tap or select Remove This Device > Remove.
5. Use Find My on iCloud.com
Find My is also available in web app form. If the issue persists, use it and see if that makes a difference.
Just sign in to iCloud.com using your Apple ID on any desktop or mobile device (including Android or Windows), select Find iPhone on the iCloud Launchpad, and select your AirPods from the All Devices list at the top of the screen.
6. Put One AirPod Inside
If you manage to locate one AirPod, make sure to put it inside the Charging Case. If not, you won’t see the location of the other AirPod.
7. Activate Find My AirPods
If your iPhone or Mac doesn’t have Find My iPhone/Mac active, that will also result in your AirPods not showing up unless you enable the functionality. Unfortunately, this fix will not work if you’ve already lost your AirPods.
Activate Find My iPhone
1. Open the Settings app.
2. Go to Apple ID > Find My > Find My iPhone.
2. Turn on the switch next to Find My iPhone.
Activate Find My Mac
1. Open the Apple menu and select System Preferences.
2. Select Apple ID.
3. Under the iCloud side tab, check the box next to Find My Mac.
8. Update AirPods Firmware
Updating the firmware on your AirPods can resolve known issues and improve connectivity. For example, only an iPhone, iPad, or Mac that you own can actively relay the location of your AirPods. But if you use the AirPods Pro, AirPods Max, or the third-generation AirPods, updating to firmware version 4A400 will allow any iPhone, iPad, or Mac to transmit their location courtesy of the Find My network.
Regardless of the reason, it’s always a good idea to update the AirPods firmware. For step-by-step instructions about the procedure, see our guide to updating the AirPods firmware. But here are the steps in brief:
1. Put your AirPods, AirPods Pro, or AirPods Max inside the Charging Case or Smart Case.
2. Connect the case to its charger.
3. Keep them close to your iPhone.
4. Connect your iPhone to a Wi-Fi network.
5. Wait for 30 minutes. Your AirPods should’ve been updated in the meantime.
9. Include AirPods in Find My Network
If you use the AirPods 3, AirPods Pro, or AirPods Max with firmware 4A400 or later, it’s a good idea to double-check that they are included within the Find My network. You can do that by using your iPhone.
1. Connect the AirPods to your iPhone.
2. Open the Settings app.
3. Tap Bluetooth and select the Info icon next to your AirPods.
4. Scroll down and turn on the switch next to Find My network.
10. Update the System Software
Running a dated version of the system software version—such as iOS 10 or macOS Sierra—can also result in all sorts of issues in Find My. So, try applying any pending updates.
Update System Software on iPhone
Open the Settings app and go to General > Software Update. Then, tap Download & Install to apply the latest iOS updates.
Update System Software on Mac
Open the System Preferences app and go to Software Update. Then, select Update Now to update your macOS device.
11. Unpair and Reconnect AirPods
Next up, try un-pairing and reconnecting your Apple AirPods to your iPhone or Mac. You can do that via the Bluetooth settings on your iOS or macOS device.
Remove and Reconnect AirPods on iPhone
1. Put your AirPods inside the Charging Case or Smart Case.
2. Go to Settings and select Bluetooth.
3. Tap the Info icon next to your AirPods.
4. Tap Forget This Device. Then, tap Forget Device again to confirm.
5. Open the AirPods case or take your AirPods Max out of its Smart Case. Then, follow the onscreen instructions to enter pairing mode and reconnect the AirPods with your iPhone.
Remove and Reconnect AirPods on Mac
1. Put your AirPods inside the Charging Case or Smart Case.
2. Open the System Preferences app and select the Bluetooth icon. Or, open the Bluetooth menu bar icon and choose Bluetooth Preferences.
3. Select the X-button next to your AirPods.
4. Select Remove.
5. Open the AirPods case or take your AirPods Max out of its Smart Case. Then, select Connect to pair the AirPods with your Mac again.
12. Reset AirPods to Factory Defaults
Your next course of action involves resetting your AirPods. That will eliminate any corrupt configurations preventing your AirPods from showing up within Find My.
1. Put your AirPods inside the Charging Case or Smart Case.
2. Remove your AirPods from the list of Bluetooth devices on the iPhone (instructions above).
3. Press and hold the Setup button or the Digital Crown and Noise Control buttons until the status light flashes amber, then white.
4. Open the Charging Case or take your AirPods Max out of its Smart Case.
5. Re-pair your AirPods with your iPhone or Mac.
Note: AirPods connect to other Apple devices via iCloud, so you don’t have to go through the pairing process multiple times.
AirPods: Lost and Found
The pointers above should’ve helped you fix AirPods-related issues in Find My. If you’ve lost your AirPods already and none of the tips above helped, you’ve got no other choice but to contact the nearest Apple Store for a replacement pair. Or, check out these top AirPods alternatives instead.
