Spotify 可能是音乐流媒体领域的大腕,但并非没有问题(it’s not without issues)。无论您是在台式机还是移动设备上使用该服务,连接问题、过时的文件和不兼容的设置都可能导致随机暂停(random pauses)和错误代码(error codes)。很少有严重到足以让Spotify崩溃的情况。
因此,如果Spotify在您的 PC、 (Spotify)Mac、iPhone 或Android上不断崩溃而没有任何警告,您必须通过以下修复程序使其再次正常工作。
1. 强制退出 Spotify 并重新启动
当Spotify在启动时崩溃或挂起时,最好在下次尝试打开应用程序之前完全强制退出应用程序。这在大多数情况下有助于解决小问题。
Spotify 在 Windows 上崩溃(Spotify Crashing on Windows)
在Windows上,打开任务管理器(Task Manager)(按Control + Shift + Esc)并选择更多详细信息(More details)。然后,在Processes选项卡下,选择Spotify并选择End task。
Spotify 在 Mac 上崩溃(Spotify Crashing on Mac)
如果您在Mac(Mac)上使用 Spotify ,请打开Apple菜单并选择强制退出(Force Quit)。然后,选择Spotify并在显示的应用程序列表中选择强制退出(Force Quit )按钮。
Spotify 在 iPhone 和 Android 上崩溃(Spotify Crashing on iPhone & Android)
在 iPhone 或Android智能手机上,首先从屏幕底部向上滑动以显示设备的应用程序切换器。然后,选择Spotify卡并将其拖动到屏幕顶部以强制退出它。
2.以管理员身份(Administrator)运行(Run)(仅限Windows )
如果您在Windows上使用 Spotify ,以管理员身份加载它可以帮助解决应用权限不足带来的问题。为此,请打开开始(Start )菜单并搜索Spotify。然后,选择以管理员身份运行(Run as Administrator)。
如果这有帮助,请了解如何将Spotify 设置为始终以管理员身份启动(set up Spotify to launch as an administrator always)。
3.重启桌面或移动设备
系统软件中的错误和故障可能会随机出现并阻止应用程序正常运行,并可能导致Spotify不断崩溃。解决此问题的最佳方法是重新启动您的Windows、macOS、iOS 或Android设备。因此,在继续进行其余修复之前,请立即尝试。
4. 更新 Spotify 应用
Spotify会收到频繁的更新,以提高应用程序的稳定性。尝试将其更新到最新版本并检查是否有帮助。
视窗和苹果机(Windows & Mac)
打开Spotify菜单并选择帮助(Help )>关于 Spotify(About Spotify)。如果您看到任何待处理的更新,请选择单击此处下载(Click here to download)以应用它们。
注意:(Note:)如果Spotify没有保持打开足够长的时间让您更新它,您必须重新安装该程序。稍后再谈。
iPhone 和安卓(iPhone & Android)
打开App Store (iOS) 或Play Store ( Android ) 并搜索Spotify。如果您在搜索结果中看到 Spotify 旁边列出了更新按钮,请点击它以更新应用程序。(Update )
5. 检查 Spotify 中断
如果问题仍然存在,您可能需要检查是否存在Spotify中断。您可以通过访问Twitter 上的(Twitter)Spotify 状态(Spotify Status)帐户来做到这一点。如果它承认了一个问题,你必须等到Spotify修复它。
6. 检查连接问题
您端的连接(Connectivity)问题也可能导致应用程序崩溃。如果您在浏览互联网或使用其他应用程序时发现互联网连接不佳,请尝试以下快速修复:
- 软重置您的路由器(Soft-reset your router)。
- 续订 IP 租约(Renew the IP lease)。
- 清除 DNS 缓存(Clear the DNS cache)。
- 切换到其他 Wi-Fi 连接。
- 切换到在您的移动数据上使用蜂窝数据。
7. 注销/重新登录 Spotify
尝试注销,然后重新登录Spotify。您可以通过选择桌面应用程序左上角的个人资料并选择注销来(Log out)做到这一点。在手机上,转到主页(Home )>设置(Settings ),然后选择注销(Log out)。
如果应用程序在您打开后立即崩溃,请使用Spotify 网络播放器(Spotify Web Player)在所有设备上退出您的帐户。
8. 更新设备(Your Device)上的系统软件(System Software)
更新设备上的系统软件也是一个好主意。这应该有助于解决因与系统软件不兼容而导致的任何与 Spotify 相关的问题。
视窗(Windows)
转到开始(Start )>设置(Settings )>更新和安全(Update & Security)> Windows 更新(Windows Update)。然后,选择检查更新(Check for updates)。如果您看到任何待处理的更新,请点击下载并安装(Download and install)。
苹果电脑(Mac)
打开Apple菜单并转到系统偏好设置(System Preferences )>软件更新(Software Update)。通过选择立即(Update Now)更新来更新到最新版本的 macOS。
iPhone 和安卓(iPhone & Android)
在 iPhone 上,打开“设置”(Settings )应用程序,转到“常规(General )” > “软件更新”,(Software Update,)然后点击“下载并安装(Download and Install)”以应用所有待处理的更新。
在 Android 上,转到设置(Settings )>系统(System )>高级(Advanced )>系统更新(System update)以更新到您的设备支持的最新系统软件版本。
9. 清除 Spotify 缓存
当您在Spotify中流式传输歌曲时,该应用程序会在本地缓存数据以加快速度。但是,Spotify缓存中过时或损坏的文件可能会导致问题,因此您应该尝试删除它们。
视窗(Windows)
按Windows + R打开运行(Run )框。然后,根据您使用的是标准版还是Microsoft Store版Spotify,请复制并粘贴相关文件夹路径:
- 标准版:(Standard Version:) %localappdata%SpotifyStorage
- Microsoft Store 版本:(Microsoft Store Version:) %localappdata%PackagesSpotifyAB.SpotifyMusic_zpdnekdrzrea0LocalCacheSpotifyData
选择确定(OK)并删除显示的文件夹中的所有内容。
苹果电脑(Mac)
打开 Finder 并选择Go > Go to Folder。然后,复制以下文件夹路径并选择Go:
~/Library/Application Support/Spotify/PersistentCache/Storage
删除(Delete)显示的文件夹中的所有内容。
iPhone 和安卓(iPhone & Android)
打开Spotify应用程序并选择主页(Home )选项卡。然后,点击设置(Settings )图标并选择存储(Storage)。选择Delete cache。
10. 禁用硬件加速(Hardware Acceleration)(仅限Windows和Mac )
Spotify的桌面版本使用称为硬件加速(Hardware Acceleration)的功能来提高性能。但有时,这也可能导致Spotify不断崩溃。
您可以通过停用Hardware Acceleration来解决此问题。为此,请打开Spotify菜单,指向查看(View),然后选择硬件加速(Hardware Acceleration)。
相反,如果您之前禁用了硬件加速(Hardware Acceleration),应用程序可能会崩溃。在这种情况下,重新激活该功能会有所帮助。
11. 更新音频(Audio)和视频驱动程序(Video Drivers)(仅限Windows )
如果您使用 Windows,请考虑为您的 PC 更新音频和视频驱动程序。您可以通过访问设备制造商的网站获取最新的驱动程序更新。或者,您可以使用驱动程序更新工具(use a driver updater tool)自动更新所有内容。
12. 重新安装 Spotify 应用程序
如果上述修复均无效,则可能需要重新安装Spotify。您不仅可以获得应用程序的新实例进行交互,而且重新安装还可以保证您的设备上拥有最新版本的Spotify。
但是,该过程还将删除您在本地下载的所有歌曲,因此您必须从头开始重新下载它们。
视窗(Windows)
打开“开始(Start )”菜单,然后转到“设置”(Settings ) > “应用程序(Apps)” 。然后,找到Spotify并选择卸载(Uninstall)。然后通过Spotify 网站(Spotify website)或Microsoft Store重新安装Spotify。
苹果电脑(Mac)
打开 Mac 的Applications文件夹并将(Applications )Spotify拖到Trash中。然后,在从Spotify 网站(Spotify websit)下载安装程序后重新安装Spotify e。
iPhone 和安卓(iPhone & Android)
在 iPhone 上,打开“设置”(Settings )应用并转到“通用(General )” > “ iPhone 存储(iPhone Storage )” > “ Spotify ” 。然后,点击删除应用程序(Delete App)。然后从App Store重新安装应用程序。
在Android上,打开Play 商店(Play Store)并点击您的个人资料图标。然后,选择管理应用和设备(Manage apps & devices)>已安装(Installed)。在显示的应用程序列表中,选择Spotify并点击垃圾箱(Trash )图标。通过Play Store(Play Store)搜索后重新安装Spotify 即可(Spotify)。
试用 Spotify 网络播放器
上面的修复应该有望阻止Spotify在您的 PC、Mac、iPhone 或Android上崩溃。但是,如果问题仍然存在,请联系 Spotify 支持(contact Spotify Support)或等待更新的应用程序更新。当然,您可以同时使用Spotify 网络播放器(Spotify Web Player)。
What to Do When Spotify Keeps Crashing? 12 Easy Fixes
Spotify might be the biggest name in music streaming, bυt it’s not without issues. Whether you’re using the service on a desktop or mobile device, connectivity problems, obsolete files, and incompatible settings can result in random pauses and error codes. Rarely they can be severe enough to crash Spotify.
So if Spotify keeps crashing without warning on your PC, Mac, iPhone, or Android, you must work your way through the fixes below to get it working correctly again.
1. Force-Quit Spotify and Restart
When Spotify crashes or hangs at launch, it’s best to force-quit the app completely before the next attempt at opening it. That helps fix minor problems most of the time.
Spotify Crashing on Windows
On Windows, open the Task Manager (press Control + Shift + Esc) and select More details. Then, under the Processes tab, choose Spotify and choose End task.
Spotify Crashing on Mac
If you use Spotify on a Mac, open the Apple menu and select Force Quit. Then, choose Spotify and select the Force Quit button on the list of apps that show up.
Spotify Crashing on iPhone & Android
On an iPhone or Android smartphone, start by swiping up from the bottom of the screen to reveal the device’s app switcher. Then, select and drag the Spotify card to the top of the screen to force-quit it.
2. Run as Administrator (Windows Only)
If you use Spotify on Windows, loading it as an administrator can help sort issues brought about by insufficient app permissions. To do that, open the Start menu and search for Spotify. Then, select Run as Administrator.
If that helps, learn how to set up Spotify to launch as an administrator always.
3. Restart Desktop or Mobile Device
Bugs and glitches within the system software can crop up randomly and prevent applications from functioning normally and can make Spotify keep crashing. The best way to fix that is to restart your Windows, macOS, iOS, or Android device. So try that now before proceeding with the rest of the fixes.
4. Update the Spotify App
Spotify receives frequent updates that improve the stability of the app. Try updating it to the latest version and check if that helps.
Windows & Mac
Open the Spotify menu and select Help > About Spotify. If you see any pending updates, select Click here to download to apply them.
Note: If Spotify doesn’t stay open long enough for you to update it, you must re-install the program. More about that later.
iPhone & Android
Open the App Store (iOS) or the Play Store (Android) and search for Spotify. If you see an Update button listed next to Spotify on the search results, tap it to update the app.
5. Check for Spotify Outages
If the issue persists, you might want to check if there’s a Spotify outage. You can do that by visiting the Spotify Status account on Twitter. If it has acknowledged an issue, you must wait until Spotify fixes that.
6. Check for Connectivity Issues
Connectivity problems on your end might also cause the app to crash. If you notice poor internet connectivity while navigating the internet or while using other apps, try these quick fixes:
7. Log Out/Log Back In to Spotify
Try logging out and then logging back into Spotify. You can do that by selecting your profile to the top-left of the desktop app and selecting Log out. On mobiles, go to Home > Settings and select Log out.
If the app crashes soon after you open it, use the Spotify Web Player to sign out of your account across all devices.
8. Update the System Software on Your Device
It’s also a good idea to update the system software on your device. That should help fix any Spotify-related issues that stem from incompatibilities with the system software.
Windows
Go to Start > Settings > Update & Security > Windows Update. Then, select Check for updates. If you see any pending updates, tap Download and install.
Mac
Open the Apple menu and go to System Preferences > Software Update. Follow that by selecting Update Now to update to the latest version of macOS.
iPhone & Android
On the iPhone, open the Settings app, go to General > Software Update, and tap Download and Install to apply all pending updates.
On Android, go to Settings > System > Advanced > System update to update to the latest system software version as supported by your device.
9. Clear the Spotify Cache
When you stream songs in Spotify, the app caches data locally to speed things up. However, obsolete or corrupt files within the Spotify cache can cause issues, so you should try deleting them.
Windows
Press Windows + R to open the Run box. Then, depending on whether you use the standard or the Microsoft Store version of Spotify, follow by copying and pasting the relevant folder path:
- Standard Version: %localappdata%\Spotify\Storage\
- Microsoft Store Version: %localappdata%\Packages\SpotifyAB.SpotifyMusic_zpdnekdrzrea0\LocalCache\Spotify\Data
Select OK and delete all contents within the folder that shows up.
Mac
Open Finder and select Go > Go to Folder. Then, copy the following folder path and select Go:
~/Library/Application Support/Spotify/PersistentCache/Storage
Delete all contents within the folder that shows up.
iPhone & Android
Open the Spotify app and select the Home tab. Then, tap the Settings icon and select Storage. Follow that by selecting Delete cache.
10. Disable Hardware Acceleration (Windows & Mac Only)
The desktop version of Spotify uses a feature called Hardware Acceleration to improve performance. But sometimes, that can also cause Spotify to keep crashing.
You can fix that by deactivating Hardware Acceleration. To do that, open the Spotify menu, point to View, and select Hardware Acceleration.
Conversely, the app could crash if you’ve previously disabled Hardware Acceleration. In that case, reactivating the functionality can help.
11. Update Audio and Video Drivers (Windows Only)
If you use Windows, consider updating the audio and video drivers for your PC. You can get the latest driver updates by visiting the device manufacturer’s website. Alternatively, you can use a driver updater tool to get everything up-to-date automatically.
12. Reinstall the Spotify App
If none of the fixes above worked, reinstalling Spotify just might. Not only do you get a fresh instance of the app to interact with, but a reinstallation also guarantees that you have the latest version of Spotify on your device.
However, the procedure will also delete any songs you’ve downloaded locally, so you’ll have to redownload them from scratch.
Windows
Open the Start menu and go to Settings > Apps. Then, locate Spotify and select Uninstall. Follow by reinstalling Spotify via the Spotify website or the Microsoft Store.
Mac
Open Mac’s Applications folder and drag Spotify to the Trash. Then, reinstall Spotify after downloading the installer from the Spotify website.
iPhone & Android
On the iPhone, open the Settings app and go to General > iPhone Storage > Spotify. Then, tap Delete App. Follow that by reinstalling the app from the App Store.
On Android, open the Play Store and tap your profile icon. Then, select Manage apps & devices > Installed. On the list of apps that show up, select Spotify and tap the Trash icon. Follow that by reinstalling Spotify after searching for it via Play Store.
Try the Spotify Web Player
The fixes above should’ve hopefully stopped Spotify from crashing on your PC, Mac, iPhone, or Android. However, if the issue persists, contact Spotify Support or wait for a newer app update. Of course, you can always use the Spotify Web Player in the meantime.