虽然大多数情况下打印工作正常，但可能会在您尝试打印文档或图像时立即停止响应。这篇文章将指导您如何使用一些简单的技巧来解决问题。

^(Computer)Windows 11/10计算机死机

在我们继续讨论该建议之前，如果由于最近的更新而发生这种情况，您可能需要卸载KB5000802。Microsoft已承认此问题，并表示在安装此更新后，在某些应用程序中尝试打印到某些打印机时，您可能会收到蓝屏的APC_INDEX_MISMATCH错误。^{(APC_INDEX_MISMATCH)}它影响了所有的打印机，包括惠普、理光^(Ricoh)、佳能^(Canon)、兄弟^(Brother)、KM、京瓷^(Kyocera)等。

您可以采取以下措施来缓解此问题：

1. 使用管理员^(Admin)权限启动打印应用程序^{(Print Application)}
2. 运行打印机疑难解答
3. 重新启动打印机后台处理程序服务
4. 手动删除和添加打印机
5. 运行 SFC 命令。

您需要管理员权限才能解决问题。

1]以管理员^(Admin)权限启动打印应用程序^{(Launch Print Application)}

其中一位用户报告说，如果使用管理员权限启动时用于打印的应用程序可以解决问题。因此，如果您使用任何第三方应用程序，例如Adob​​e Acrobat，请右键单击它，然后以管理员权限运行。然后尝试打印，它应该可以解决问题。

2]运行打印机疑难解答

• Windows 11：转到Windows 设置^{(Windows Settings)}( Win +I ) >System > Troubleshoot > Additional疑难解答。
• Windows 10：转到Windows 设置^{(Windows Settings)}( Win +I ) > Update和Security > Troubleshoot > Additional疑难解答。

找到并运行打印机疑难解答^{(Printer troubleshooter)}，并在完成该过程后查看问题是否解决。

阅读^(Read)：打印时出现Windows 找不到 printmanagement.msc错误。^{(Windows cannot find printmanagement.msc)}

3]重新启动打印机后台处理程序服务

在运行提示符中键入 services ( Win +R )，然后按Enter键打开“服务”面板^{(open the Services panel)}。

接下来找到 Printer Spooler Services^{(Locate Printer Spooler Services)}，右键单击它并选择重新启动^(Restart)。如果缺少Restart选项，请^(Restart)停止^(Stop)并启动^(Start)服务。

阅读^(Read)：计算机在空闲时变得无响应^{(Computer becomes unresponsive when idle)}。

4]删除并添加打印机

如果您重新安装打印机，驱动程序也将重新安装。

• Use Win + X，然后按 M 打开设备管理器。
• 展开打印队列部分。
• 找到打印机，右键单击它，然后卸载设备。
• 接下来转到Windows 10 Settings > 设备^(Devices)>打印机^(Printers)和扫描仪
• 选择打印机，如果它仍然可用，则将其卸载。

5]运行SFC命令

系统文件检查器工具可帮助您修复可能导致蓝屏死机^(BSOD)或屏幕冻结^{(Screen Freeze)}的损坏文件。

使用提升的权限打开命令提示符^{(Command Prompt)}，然后键入sfc /scannow. 按Enter键，让它解决问题。

阅读^(Read)： 如何将打印机重置为默认出厂设置。

我希望这些建议能帮助您解决在Windows 11/10中尝试打印时计算机死机的问题。

可能对您有帮助的类似帖子：^{(Similar posts that may help you:)}

• 窗户一直挂起或冻结^{(Windows keeps hanging or freezing)}
• Windows 在登录屏幕冻结。^{(Windows freezes at Login Screen.)}

Computer freezes when printing in Windows 11/10

While printing works fine most of the time, it may so happen that the computer stops responding as soon as you try to print а document or an image. This post will guide you on hоw you can fix the problem using some simple tips.

Computer freezes when printing in Windows 11/10

Before we go ahead and talk about the suggestion, if this happened because of a recent update, you may want to uninstall the KB5000802. Microsoft has acknowledged this issue and has stated that after installing this update, you might receive an APC_INDEX_MISMATCH error with a blue screen when attempting to print to certain printers in some apps. It has affected all printers, including HP, Ricoh, Canon, Brother, KM, Kyocera, etc.

Here’s what you can do to mitigate this issue:

1. Launch Print Application with Admin permission
2. Run Printer Troubleshooter
3. Restart Printer Spooler Services
4. Remove and Add Printer Manually
5. Run the SFC Command.

You will need admin permission to resolve the problem.

1] Launch Print Application with Admin permission

One of the users reported that if the application used to print when launched with admin privileges resolves the problem. So if you are using any third-party application such as Adobe Acrobat, right-click on it, and run with admin privileges. Then try to print, and it should resolve the issue.

2] Run Printer Troubleshooter

• Windows 11: Go to Windows Settings (Win +I) > System > Troubleshoot > Additional troubleshooter.
• Windows 10: Go to Windows Settings (Win +I) > Update & Security > Troubleshoot > Additional troubleshooter.

Locate and run the Printer troubleshooter, and see if the problem resolves after it completes the process.

Read: Windows cannot find printmanagement.msc error appears when printing.

3] Restart Printer Spooler Services

Type services in the run prompt (Win +R) followed by pressing the Enter key to open the Services panel.

Next Locate Printer Spooler Services, right-click on it and choose to Restart. If the Restart option is missing, Stop, and Start the service.

Read: Computer becomes unresponsive when idle.

4] Remove and Add Printer

If you reinstall the printer, the drivers will be reinstalled as well.

• Use Win + X, followed by M to open the device manager.
• Expand the Print queues section.
• Locate the printer, right-click on it, and uninstall the device.
• Next to go Windows 10 Settings > Devices > Printers and scanners
• Select the printer, and uninstall it if it is still available.

5] Run SFC Command

System File Checker tool helps you fix corrupted files that could cause BSOD or Screen Freeze.

Open Command Prompt with elevated privileges, and type sfc /scannow. Press the Enter key, and let it fix the problem.

Read: How to reset Printer to default factory settings.

I hope these suggestions helped you resolve the problem where the computer froze when you tried to print in Windows 11/10.

Similar posts that may help you:

• Windows keeps hanging or freezing
• Windows freezes at Login Screen.

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