您的Amazon Fire TV上的(Amazon Fire TV)Disney+是否崩溃或冻结？当您尝试流式传输电影和节目时，Disney+应用程序是否会显示错误消息？Disney+时是否遇到音频/视频滞后的情况？本教程中的故障排除步骤应该能让Disney+Fire TV上顺利运行。
1. 检查您的互联网连接
Disney+流媒体质量和性能有直接影响。不稳定、缓慢或不一致的互联网连接可能会导致视频缓冲、音频延迟和其他流媒体问题。连接(Connectivity)问题还可能触发several Disney+ error codes，从而阻止您流式传输电影或节目。
Disney+高清(Definition)(HD) 内容的下载速度为5.0 Mbps ， 4K 内容的下载速度为25.0 Mbps 。在Fire TV 网络浏览器或连接到网络的任何设备
上访问fast.com或speetest.net 。
如果您的下载速度低于Disney+针对您流式传输的内容质量所推荐的速度，请重新启动或重置您的 Wi-Fi 路由器。(reset your Wi-Fi router)如果您的连接速度仍然不符合建议，请切换到较低的视频质量或联系您的互联网服务提供商。
切换到其他 Wi-Fi 网络，下载速度更快，符合Disney+建议。
2. 检查服务器是否停机
如果流媒体应用程序无法在您的Fire TV 和其他支持的设备上运行，则(other supported devices)迪士尼(Disney)+服务器可能存在问题。检查Disney+ status page on Downdetector了解可能的服务器停机或中断。
服务器(Server)停机通常会很快得到解决，因此Disney+应该会立即在您的Fire TV 上恢复正常工作。如果服务器停机持续数小时，
请联系Disney+ Help Center
Disney+从您的 IP 地址检测到可疑活动（例如，重复失败的登录尝试），还可以暂时限制对流媒体服务的访问。同样(Likewise)，如果流媒体服务从您的IP 地址(IP address)或特定电影标题接收到异常高的流量，有时会显示特定的错误代码。
如果您不断收到以下错误消息，请
重新启动Fire TV 和路由器：(Fire)
- 由于请求数量较多，我们暂时限制了来自您 IP 地址的流量。请(Please)稍后重试（错误代码 91(Error Code 91)）。
- 由于请求数量较多，我们暂时限制了来自您 IP 地址的流量。请(Please)稍后重试（错误代码 92(Error Code 92)）。
- 很抱歉，我们无法播放您请求的视频。请(Please)再试一次。如果问题仍然存在，请联系Disney+ Support（错误代码 41(Error Code 41)）。
3.强行关闭(Force Close)并重新启动迪士尼(Relaunch Disney)+
强制(Force)关闭出现故障的应用程序可以使其再次正常工作。如果您的 Fire TV 上的(freezes or crashes on your Fire TV)应用程序偶尔或持续冻结或崩溃，请强制(Force)关闭Disney+。
- 选择Fire(Fire) TV 主屏幕右上角的齿轮图标。
- 在“设置”(Settings)菜单中选择“应用程序” 。
- 选择管理(Choose Manage)已安装的应用程序。
- 选择迪士尼+。
- 选择强制(Select Force)停止以终止Disney Plus应用程序。
- 等待(Wait)5-10 秒，然后选择启动(Launch)应用程序以重新打开Disney+ Plus。
4. 重新启动 Fire TV
重新启动 Fire TV(Rebooting your Fire TV)可以解决临时系统故障和应用程序故障。执行设备重新启动还可以释放内存，以便应用程序顺利运行而不会出现问题。
前往Settings > My Fire TV > Restart ，然后在确认屏幕上
选择“重新启动” 。(Restart)
您还可以使用远程快捷方式启动系统重新启动。按住Fire TV遥控器(Remote)上的“选择”(Select)和Play/Pause按钮3-5 秒。
(Release)当您在屏幕上
看到“您的Amazon Fire TV 正在关闭”时，(Off)松开两个按钮。
如果您找不到Fire TV遥控器(Remote)或遥控器有故障(you have a faulty remote)，请执行硬重启。拔下Fire TV 设备的电源并等待 10-30 秒。
将流媒体设备重新连接到电源，等待其启动，然后检查Disney+是否正常工作。
5.清除Disney+缓存和数据
Disney+应用程序的缓存文件损坏，则可能会出现故障。强制关闭Disney+，清除其缓存文件，然后重新启动应用程序。如果故障仍然存在，请删除Disney+数据，然后重新启动应用程序。
注意：Deleting Disney+Fire TV中删除应用程序的设置、文件和帐户信息。
- 前往Settings > Applications > Manage已安装的应用程序”，然后选择Disney+。
- 选择清除缓存。
重新打开 Disney Plus(Reopen Disney Plus)并尝试流式传输电影或节目。如果问题仍然存在，请清除应用程序的数据（请参阅步骤 #3）。
- 选择清除数据。
- 在确认屏幕上再次
选择清除数据。(Clear)
Reopen Disney+，登录您的Disney Plus帐户，然后检查应用程序是否正常运行。
6. 更新迪士尼+应用程序
如果您的应用程序版本过时，您可能会在流式传输Disney+时遇到问题。请按照以下步骤在Fire TV App Store中将(App Store)Disney Plus更新到最新版本。
- 在Fire TV 主屏幕
上打开App Store应用程序。(App Store)
- 前往“应用程序库”(App Library)选项卡，然后打开“已安装(Installed)在此电视上”类别。
- 导航至Disney+应用程序图标，然后按Fire TV遥控器(Remote)上的菜单(Menu)按钮。
- 如果您的Fire(Fire) TV有新的Disney+版本可用，您会在菜单上看到“更新”选项。(Update)选择更新(Update)以在您的设备上安装最新的Disney+版本。
我们建议在Fire(Fire) TV上启用“自动更新”，以便它自动更新Disney+和任何过时的应用程序。
前往Settings > Applications > App Store，然后将“自动(Automatic)更新”设置为“开启”。
7.更新你的Fire TV
(Fire)运行过时或有缺陷的软件版本的Fire TV 设备在运行某些应用程序时可能会遇到问题。亚马逊(Amazon)经常发布Fire OS更新来解决系统故障和应用程序故障。前往Fire TV 设置菜单并安装适用于Fire TV 的任何更新。
将您的Fire(Fire) TV连接到互联网，然后转至Settings > My Fire TV > 关于。选择“检查(Select Check)更新”(Updates)并等待Fire TV 下载任何可用的更新。
如果您的Fire TV 在后台下载了更新，请选择安装更新(Install Update)以开始更新。
软件更新可能需要长达 30 分钟的时间，具体取决于更新大小、Fire TV型号和互联网速度。更新后Open Disney+Fire TV是否解决了问题。
(Are)您在更新Fire(Fire) TV 设备上的软件时遇到问题吗？查看本文中的故障排除建议 -如果您的 Fire TV 未更新，可尝试的 7 个修复方法(Top 7 Fixes to Try If Your Fire TV Isn’t Updating)。
8.重新安装迪士尼+
Remove Disney+如果在尝试上述修复后应用程序出现故障，
请从Fire TV 中(Fire)删除 Disney+并重新安装该应用程序。
前往Settings > Applications > Manage已安装的Applications > Disney+，然后选择“卸载”(Uninstall)。
(Select Confirm)在确认屏幕上
选择“确认”以卸载该应用程序。
重新启动Fire TV 并从Amazon App Store重新安装(Amazon App Store)Disney+或从第三方来源
旁加载 APK 。(sideload the APK)
让 Disney+ 再次发挥作用
如果在尝试上述故障排除步骤后Disney+（和其他流媒体应用程序）无法工作，
您还应该考虑将 Fire TV 恢复出厂设置。(factory resetting your Fire TV)
转至Settings > My Fire TV > Reset为出厂默认值(Factory Defaults)，然后在确认屏幕上
选择重置。(Reset)
重置Fire TV 会删除流媒体设备上的所有内容（应用程序、设置、保存的网络、下载的文件等），并取消其与您的Amazon帐户的链接。
重置后设置(Set)您的设备（请参阅：如何设置(Set)Amazon Fire TV）并安装Disney+。如果Disney+应用程序仍然出现故障，请联系Disney+ Help Center或亚马逊设备支持(Amazon Device Support)。
Disney Plus Not Working on Fire TV? Try These 8 Fixes
Is Disney+ crashing or freezing on yoυr Amazon Fire TV? Does the Disney+ app display error messages when you attempt to stream movies and shows? Do you experience audio/video lags when streaming Disney+? The troubleshooting steps in this tutorial should get Disney+ working smoothly on your Fire TV.
1. Check Your Internet Connection
Your connection speed has a direct impact on Disney+ streaming quality and performance. Unstable, slow, or inconsistent internet connection can cause video buffering, audio lag, and other streaming issues. Connectivity issues can also trigger several Disney+ error codes, preventing you from streaming movies or shows.
Disney+ recommends a 5.0 Mbps download speed for High Definition (HD) content and 25.0 Mbps for 4K content. Visit fast.com or speetest.net on your Fire TV web browser or any device connected to your network.
Restart or reset your Wi-Fi router if your download speed falls below Disney+ recommendation for the content quality you’re streaming. Switch to a lower video quality or contact your internet service provider if your connection speed still doesn’t meet the recommendation.
Switch to a different Wi-Fi network with a faster download speed that meets Disney+ recommendations.
2. Check for Server Downtime
There’s likely an issue with Disney Plus servers if the streaming app doesn’t work on your Fire TV and other supported devices. Check the Disney+ status page on Downdetector for possible server downtime or outage.
Server downtimes are often resolved quickly, so Disney+ should be back working on your Fire TV in no time. Contact Disney+ Help Center if the server downtime persists for hours.
Disney+ can also temporarily restrict access to the streaming service if it detects suspicious activities (e.g., repeated failed login attempts) from your IP address. Likewise, the streaming service sometimes displays specific error codes if it receives unusually high traffic from your IP address or to a specific movie title.
Restart your Fire TV and your router if you keep getting any of the following error messages:
- Due to a high number of requests, we have temporarily throttled traffic from your IP address. Please try again later (Error Code 91).
- Due to a high number of requests, we have temporarily throttled traffic from your IP address. Please try again later (Error Code 92).
- We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (Error Code 41).
3. Force Close and Relaunch Disney Plus
Force closing a malfunctioning app can get it working correctly again. Force close Disney+ if the app occasionally or constantly freezes or crashes on your Fire TV.
- Select the gear icon in the top-right corner of your Fire TV home screen.
- Select Applications in the Settings menu.
- Choose Manage Installed Applications.
- Select Disney+.
- Select Force stop to terminate the Disney Plus application.
- Wait 5-10 seconds and select Launch application to reopen Disney+ Plus.
4. Restart Your Fire TV
Rebooting your Fire TV can resolve temporary system glitches and app malfunctions. Performing a device reboot also frees up memory for applications to run smoothly without issues.
Head to Settings > My Fire TV > Restart and select Restart on the confirmation screen.
You can also initiate a system reboot using a remote shortcut. Press and hold the Select and Play/Pause buttons on your Fire TV Remote for 3-5 seconds.
Release both buttons when you see a “Your Amazon Fire TV is Powering Off” on your screen.
Perform a hard reboot if you can’t find your Fire TV Remote or if you have a faulty remote. Unplug your Fire TV device from its power source and wait 10-30 seconds.
Reconnect the streaming device to its power source, wait for it to boot, and check if Disney+ works without issues.
5. Clear Disney+ Cache and Data
Disney+ app might malfunction if its cache files get corrupted. Force-close Disney+, clear its cache file, and restart the app. If the malfunction persists, delete the Disney+ data, and relaunch the application.
Note: Deleting Disney+ data removes the application’s settings, files, and account info from your Fire TV.
- Head to Settings > Applications > Manage Installed Applications and select Disney+.
- Select Clear Cache.
Reopen Disney Plus and try streaming a movie or show. Clear the app’s data (see step #3) if the issue persists.
- Select Clear data.
- Select Clear data again on the confirmation screen.
Reopen Disney+, sign in to your Disney Plus account, and check if the app works without issue.
6. Update the Disney+ App
You might encounter issues streaming Disney+ if you have an outdated app version. Follow the steps below to update Disney Plus to the latest version in the Fire TV App Store.
- Open the App Store app on your Fire TV home screen.
- Head to the App Library tab and open the Installed on this TV category.
- Navigate to the Disney+ app icon and press the Menu button on your Fire TV Remote.
- You’ll see an “Update” option on the menu if a new Disney+ version is available for your Fire TV. Select Update to install the latest Disney+ version on your device.
We recommend enabling “Automatic Updates” on your Fire TV so it automatically updates Disney+ and any outdated app.
Head to Settings > Applications > App Store and set Automatic Updates to “ON.”
7. Update Your Fire TV
Fire TV devices running an outdated or buggy software version might encounter issues running certain applications. Amazon often releases Fire OS updates that resolve system failures and app malfunctions. Head to your Fire TV settings menu and install any update available for your Fire TV.
Connect your Fire TV to the internet and go to Settings > My Fire TV > About. Select Check for Updates and wait while your Fire TV downloads any available update.
If your Fire TV downloaded an update in the background, select Install Update to start the update.
The software update could take up to 30 minutes, depending on the update size, Fire TV model, and internet speed. Open Disney+ after the update and check if updating your Fire TV resolved the issue.
Are you having trouble updating the software on your Fire TV devices? Check out the troubleshooting recommendations in this article—Top 7 Fixes to Try If Your Fire TV Isn’t Updating.
8. Reinstall Disney Plus
Remove Disney+ from your Fire TV and reinstall the application if the app malfunctions after trying the fixes above.
Head to Settings > Applications > Manage Installed Applications > Disney+ and select Uninstall.
Select Confirm on the confirmation screen to uninstall the app.
Restart your Fire TV and reinstall Disney+ from the Amazon App Store or sideload the APK from third-party sources.
Get Disney+ Working Again
You should also consider factory resetting your Fire TV if Disney+ (and other streaming apps) doesn’t work after trying the troubleshooting steps above.
Go to Settings > My Fire TV > Reset to Factory Defaults and select Reset on the confirmation screen.
Resetting your Fire TV deletes everything (apps, settings, saved networks, downloaded files, etc.) on the streaming device and unlinks it from your Amazon account.
Set up your device after the reset (see: How to Set Up Amazon Fire TV) and install Disney+. Contact Disney+ Help Center or Amazon Device Support if the Disney+ app still malfunctions.
