如果您使用Dropbox作为您的主要存储,您需要始终不间断地访问您的文件。有时,您可能会发现Dropbox 文件未同步(Dropbox files are not syncing)。如果发生这种情况,您将无法使您的文件保持同步,并且您的设备将拥有旧版本的文件。
Dropbox文件不同步的原因有很多。其中一些原因包括您的防火墙阻止Dropbox发送和接收文件、尝试上传受限文件等。
在您的计算机上关闭并重新打开 Dropbox(Close & Re-Open Dropbox On Your Computer)
解决Dropbox文件不同步的大多数小问题的一种简单方法是关闭Dropbox应用,然后重新打开它。这应该可以解决您计算机上的同步问题。
- 在系统托盘中找到Dropbox图标并单击它。
- 点击右上角(Click)您的姓名,然后选择退出 Dropbox(Exit Dropbox)。
- 从开始菜单启动Dropbox 。
允许 Dropbox 通过您的计算机防火墙(Allow Dropbox Through Your Computer Firewall)
如果您的防火墙导致Dropbox无法同步您的文件,您需要将Dropbox添加为防火墙的例外(exception to your firewall)。
- 在您的 PC 上打开“设置”(Settings)应用。
- 单击更新和安全(Update & Security)。
- 从左侧边栏中选择Windows 安全性。(Windows Security)
- 单击右侧窗格中的防火墙和网络保护。(Firewall & network protection)
- 选择允许应用程序通过防火墙(Allow an app through firewall)。
- 点击顶部的更改设置。(Change settings)
- 勾选Dropbox选项,然后单击底部的确定。(OK)
使用 Dropbox 时停止其他同步应用程序(Stop Other Syncing Apps When You Use Dropbox)
如果您使用其他应用程序在您的计算机上同步内容,您需要在Dropbox同步其内容时停止这些应用程序。同时运行多个同步应用程序可能会导致Dropbox无法同步您的文件。
关闭您的其他同步应用程序,例如OneDrive和Google Drive,直到Dropbox完成文件同步。
确保您的 Dropbox 帐户中有足够的可用存储空间(Make Sure There’s Enough Storage Available In Your Dropbox Account)
如果您要向Dropbox帐户添加新文件,则需要确保您的帐户中有足够的可用内存空间。您可以在Dropbox网站上查看您的存储空间使用情况,如下所示。
- 打开Dropbox网站并登录您的帐户。
- 单击右上角(Click)的个人资料图标,然后选择设置(Settings)。
- 单击计划(Plan)选项卡。
- 您会在Dropbox帐户中看到剩余空间。
在您的计算机上设置正确的时间和日期(Set The Correct Time & Date On Your Computer)
某些同步过程要求您的日期和时间设置正确。如果您的时间和日期设置不正确,则需要修复它们。
- 右键单击右下角的当前日期和时间,然后选择Adjust date/time。
- 禁用自动设置时间(Set time automatically)选项。
- 单击手动设置日期和时间(Set the date and time manually)下的更改(Change)。
- 输入正确的日期和时间。
重命名文件以修复 Dropbox 同步问题(Rename Your Files To Fix The Dropbox Sync Issue)
您的Dropbox文件未同步的原因之一是您的文件名中有一些受限字符。如果您想将文件上传到服务, Dropbox 有一个指南(Dropbox has a guide),告诉您文件名中不允许使用哪些字符。
您可以重命名文件(rename your files)以解决此问题。
- 右键单击您的文件并选择Rename。
- 为您的文件输入(Enter)一个简单的名称,然后按Enter。
在 Dropbox 中使用选择性同步选项(Use The Selective Sync Option In Dropbox)
如果您的 Dropbox 同步仅缺少您帐户中的某些文件(missing certain files from your account),则您可能没有在选择性同步(Selective Sync)选项中选择这些文件或文件夹。
- 单击系统托盘中的Dropbox图标。
- 在顶部选择您的个人资料图标,然后选择Preferences。
- 单击同步(Sync)选项卡。
- 选择选择性同步(Selective Sync)按钮。
- 选择要从Dropbox帐户同步的文件夹,然后单击更新(Update)。
修复计算机上 Dropbox 中的硬链接(Fix The Hardlinks In Dropbox On Your Computer)
Dropbox建议您使用修复硬链接的选项来解决Dropbox文件不同步的问题。
- 单击系统托盘中的Dropbox图标。
- 单击(Click)顶部的个人资料图标,然后选择首选项(Preferences)。
- 选择帐户(Account)选项卡。
- 按住键盘上的Alt + H 键,然后选择修复硬(Fix Hardlinks)链接按钮。
删除 Dropbox 缓存文件(Remove The Dropbox Cache Files)
缓存文件通常是您的Dropbox文件不同步的原因。从您的计算机中清除这些文件(Clearing these files from your computer)将解决同步问题。
- 按Windows + R“运行”(Run)框中键入以下内容,然后按Enter。
%HOMEPATH%\Dropbox\.dropbox.cache
- 选择(Select)所有文件,右键单击任意一个文件,然后选择Delete。
- 右键单击桌面上的回收站(Recycle Bin),然后选择清空回收站(Empty Recycle Bin)。
修复 Dropbox 的权限问题(Fix The Permission Issues With Dropbox)
如果Dropbox(Dropbox)没有权限,它就无法同步您的文件。这可能是您的某些Dropbox文件未同步的原因。您可以使用 CMD 中的命令修复此权限问题。(fix this permissions issue)
- 从 PC 上的系统托盘关闭Dropbox 。
- 使用 Cortana 搜索来搜索命令提示符(Command Prompt)并单击以管理员身份运行(Run as administrator)。
- 在每个命令后按Enter 键(Enter)键入以下命令。
icacls “%HOMEPATH%\Dropbox” /grant “%USERNAME%”:(F) /Ticacls “%HOMEPATH%\Dropbox” /grant “%USERNAME%”:(F) /Ticacls “%APPDATA%\Dropbox” /grant “%USERNAME%”:(F) /T
- 在您的计算机上启动Dropbox 。
关闭您的防病毒软件(Turn Off Your Antivirus Software)
大多数防病毒应用程序都可以在Dropbox上正常运行,但有些可能会导致问题。因此,建议您在与Dropbox同步文件时关闭防病毒工具。
使用应用疑难解答解决 Dropbox 同步问题(Use The App Troubleshooter To Fix Dropbox Sync Issues)
如果您从Microsoft Store下载了(Microsoft Store)Dropbox ,则可以使用应用疑难解答(App Troubleshooter)实用程序来修复Dropbox应用的问题。
- 启动设置(Settings)应用程序。
- 单击更新和安全(Update & Security)。
- 在左侧边栏中选择疑难解答。(Troubleshoot)
- 在右侧窗格中选择Windows Store Apps 。
在您的计算机上重新安装 Dropbox(Reinstall Dropbox On Your Computer)
如果没有任何方法可以解决您的问题,您最后的选择是在您的计算机上重新安装Dropbox应用。这将解决同步过程的次要和主要问题。
- 打开控制面板(Control Panel)(Open Control Panel)。
- 单击卸载程序(Uninstall a program)。
- 在列表中选择Dropbox ,然后单击顶部的卸载。(Uninstall)
- 重新下载Dropbox 应用(Dropbox app)并安装它。
(Did)这些方法是否解决了您计算机上的Dropbox同步问题?什么方法对你有用?请在下面的评论中告诉我们。
13 Troubleshooting Tips For When Dropbox Files Are Not Syncing
If you use Dropbox аs your primаry storage, you need υninterrupted access to your files all the time. Sometimeѕ, you may find that your Dropbox files are not syncing. If this happens, you won’t be able to keep your files in sync and your devices will have older versions of your files.
There are many reasons why Dropbox files are not syncing. Some of these reasons include your firewall preventing Dropbox from sending and receiving files, trying to upload restricted files, and so on.
Close & Re-Open Dropbox On Your Computer
One easy way to fix most minor issues with Dropbox files not syncing is to close the Dropbox app and then re-open it. This should fix sync issues on your computer.
- Find the Dropbox icon in your system tray and click it.
- Click your name at the top-right corner and select Exit Dropbox.
- Launch Dropbox from the Start Menu.
Allow Dropbox Through Your Computer Firewall
If your firewall is causing Dropbox not to sync your files, you need to add Dropbox as an exception to your firewall.
- Open the Settings app on your PC.
- Click Update & Security.
- Select Windows Security from the left sidebar.
- Click Firewall & network protection on the right-hand side pane.
- Select Allow an app through firewall.
- Click Change settings at the top.
- Tick-mark the Dropbox option and click OK at the bottom.
Stop Other Syncing Apps When You Use Dropbox
If you use other apps to sync content on your computer, you need to stop those apps while Dropbox is syncing its content. Running multiple sync apps at the same time can cause Dropbox not to sync your files.
Close your other sync apps like OneDrive and Google Drive until Dropbox finishes syncing your files.
Make Sure There’s Enough Storage Available In Your Dropbox Account
If you’re adding new files to your Dropbox account, you need to make sure there’s enough memory space available in your account. You can check your storage usage on the Dropbox website as follows.
- Open the Dropbox site and log into your account.
- Click your profile icon at the top-right corner and choose Settings.
- Click the Plan tab.
- You’ll see the remaining space in your Dropbox account.
Set The Correct Time & Date On Your Computer
Some sync procedures require that your date and time settings are correct. If your time and date settings are incorrect, you need to fix them.
- Right-click your current date and time at the bottom-right corner and choose Adjust date/time.
- Disable the Set time automatically option.
- Click Change under Set the date and time manually.
- Enter the correct date and time.
Rename Your Files To Fix The Dropbox Sync Issue
One reason your Dropbox files are not syncing is that you have some restricted characters in your file names. Dropbox has a guide telling what characters are not allowed in your file names if you want to upload your files to the service.
You can rename your files to fix this issue.
- Right-click your files and choose Rename.
- Enter an easy name for your files and press Enter.
Use The Selective Sync Option In Dropbox
If your Dropbox sync is only missing certain files from your account, you may not have chosen those files or folders in the Selective Sync option.
- Click the Dropbox icon in your system tray.
- Select your profile icon at the top and choose Preferences.
- Click the Sync tab.
- Select the Selective Sync button.
- Select the folders that you want to sync from your Dropbox account and click Update.
Fix The Hardlinks In Dropbox On Your Computer
Dropbox suggests you use the option to fix your hardlinks to resolve the issue where your Dropbox files are not syncing.
- Click the Dropbox icon in your system tray.
- Click your profile icon at the top and select Preferences.
- Choose the Account tab.
- Press and hold the Alt + H keys on your keyboard and select the Fix Hardlinks button.
Remove The Dropbox Cache Files
The cache files are often the reason your Dropbox files are not syncing. Clearing these files from your computer will fix the sync issue.
- Press the Windows + R keys, type the following into the Run box, and press Enter.
%HOMEPATH%\Dropbox\.dropbox.cache
- Select all files, right-click any one file, and choose Delete.
- Right-click the Recycle Bin on your desktop and choose Empty Recycle Bin.
Fix The Permission Issues With Dropbox
Dropbox can’t sync your files if it doesn’t have permission to do so. This may be why some of your Dropbox files are not syncing. You can fix this permissions issue with a command in CMD.
- Close Dropbox from the system tray on your PC.
- Use Cortana search to search for Command Prompt and click Run as administrator.
- Type the following commands pressing Enter after each command.
icacls “%HOMEPATH%\Dropbox” /grant “%USERNAME%”:(F) /T
icacls “%HOMEPATH%\Dropbox” /grant “%USERNAME%”:(F) /T
icacls “%APPDATA%\Dropbox” /grant “%USERNAME%”:(F) /T
- Launch Dropbox on your computer.
Turn Off Your Antivirus Software
Most antivirus apps play just fine with Dropbox but some may cause issues with it. Therefore, it’s recommended to keep your antivirus tool turned off while you’re syncing your files with Dropbox.
Use The App Troubleshooter To Fix Dropbox Sync Issues
If you have downloaded Dropbox from the Microsoft Store, you can use the App Troubleshooter utility to fix issues with the Dropbox app.
- Launch the Settings app.
- Click Update & Security.
- Select Troubleshoot in the left sidebar.
- Choose Windows Store Apps on the right-hand side pane.
Reinstall Dropbox On Your Computer
If no methods fixed your issue, your last option is to reinstall the Dropbox app on your computer. This’ll fix both minor and major issues with the sync procedure.
- Open Control Panel.
- Click Uninstall a program.
- Select Dropbox in the list and click Uninstall at the top.
- Redownload the Dropbox app and install it.
Did any of these methods fix the Dropbox sync issues on your computer? What method worked for you? Let us know in the comments below.