使用 Windows 11/10 笔记本电脑或平板电脑的内置网络摄像头，Windows Hello使用面部识别让您在两秒内进入并开始工作。它还适用于DropBox、iHeartRadio 和OneDrive等十几个应用程序，因此您可以跳过输入密码。如果您尝试在Windows 11/1Windows Hello 面部识别设置并且操作不成功，那么这篇文章旨在帮助您。在这篇文章中，我们将为您提供可以尝试帮助您解决此问题的解决方法。

让我们看一下您可能遇到此异常的典型场景。

在 Windows 设置过程的^{(Windows Setup)}设置 Windows Hello^{(Set up Windows Hello)} 页面上，选择 使用面部识别 ^{(Use face recognition )}，然后选择 设置^{(Set up)}。在下一页上，您可以通过选择照片预览窗口右上角的“x”字符来取消设置过程。

Windows 将您返回到“ 设置 Windows Hello^{(Set up Windows Hello)}  ”页面，然后您选择 使用面部识别^{(Use face recognition)} > 再次设置^{(Set up)} 。

您会看到一个空白（全黑或全白）页面，而不是照片预览窗口。

Windows Hello 面部识别^{(Windows Hello Facial Recognition)}设置不起作用

如果您无法在Windows 11/10Windows Hello 面部识别^{(Windows Hello Facial Recognition)}设置，您可以按照以下说明解决问题。

要退出黑屏或白屏并重新启动Windows Hello人脸识别设置过程，请执行以下步骤：

• 选择页面右上角的“x”字符或按Alt  +  F4  （如果“x”不可见）
• 等待^(Wait)相机指示灯LED^(LEDs)熄灭。

请记住^(Bear)，在大多数 PC 上，当摄像头和红外照明系统处于活动状态时，指示灯LED会闪烁。^(LEDs)取消设置^(Setup)过程后，这些LED^(LEDs)将继续闪烁几秒钟。此闪烁表示系统尚未准备好重新启动。

• LED^(LEDs)停止闪烁后，您现在可以选择使用面部识别^{(Use face recognition)} > 重新设置^{(Set up)}。

That’s it!

相关阅读：^{(Related reads:)}

• Windows Hello 在此设备上不可用
• Windows Hello 无法识别人脸或指纹。

Windows Hello Facial Recognition setup not working in Windows 11/10

Using your Windows 11/10 laptop or tablet’s built-in webcаm, Windows Hello uses facial recognition to get you in and working in under two seconds. It also works with more than a dozen apps like DropBox, iHeartRadio, and OneDrive, so you can skip typing in a password. If when you attempt to cancel and immediately restart Windows Hello Facial Recognition setup in Windows 11/1 and the action is unsuccessful, then this post is intended to help you. In this post, we will provide you with the workaround you can try to help you redress this issue.

Let’s take a look at a typical scenario where you can encounter this anomaly.

On the Set up Windows Hello page of the Windows Setup process, you select Use face recognition and then select Set up. On the next page, you cancel the setup process by selecting the “x” character in the upper right corner of the photo preview window.

Windows returns you to the Set up Windows Hello page, and you select Use face recognition > Set up again.

Instead of the photo preview window, you see a blank (all black or all white) page.

Windows Hello Facial Recognition setup not working

If you are unable to cancel & restart Windows Hello Facial Recognition setup in Windows 11/10, you can follow instructions outlined below to resolve the issue.

To escape from the blank black or white screen and restart the Windows Hello face recognition setup process, follow these steps:

• Select the “x” character in the upper right corner of the page or press Alt + F4 (if the “x” is not visible)
• Wait for the camera indicator LEDs to turn off.

Bear in mind, that on most PCs, indicator LEDs flash while the camera and the infrared illumination system is active. After you cancel the Setup process, these LEDs continue to flash for a few seconds. This flashing indicates that the system is not ready to restart.

• After the LEDs stop flashing, you can now select Use face recognition > Set up again.

That’s it!

Related reads:

• Windows Hello isn’t available on this device
• Windows Hello does not recognize Face or Fingerprint.

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