如果您的 Windows 10 Surface Pro设备无法打开或电池无法正常充电，这些故障排除步骤将帮助您解决电源问题。虽然硬件可能存在故障，但您可以在将系统移交给技术人员之前尝试一些初步故障排除。
Surface未打开或电池(Battery)未充电
您可以一一尝试以下解决方案来解决问题，看看是否对您有帮助。
隔离常见案例(Isolate common cases)
确保以下事项：
- 电源连接必须牢固。
- 您的剪贴板和键盘已相互连接。
- 充电端口、电源线和电源连接器都可以正常工作。
- 没有其他东西插入它的USB充电端口。
- 电源必须不间断。
如果指示电源连接器状态的LED灯熄灭或闪烁，则需要检查电源并更换。但如果电源没有问题，但Surface无法启动或充电，则需要检查以下解决方案。
1] Surface 正在运行但不充电
在这种情况下，您需要系统地关闭设备进行充电。
- 确保连接到电源。
- 转到“开始”，然后是“电源”，然后选择“关机”。
- 让设备充电至少 30 分钟，然后再打开。
在此之后，通常一切都会变得正常。
2]安装Windows更新
将电池充电至至少 40%，然后安装适用于Windows和Surface的最新更新。这将有助于避免以后出现类似情况。如果这些更新后设备没有自动重启，请转到“开始”，然后点击“电源”以手动单击“重启”。继续重复该过程，直到您收到“您的设备是最新的”消息。
3]运行电源故障排除程序
运行电源故障排除程序，看看它是否有助于解决问题。
4]插上电源，不充电问题
当连接正常但设备仍未充电时，拔下充电器时设备可能会关闭。在这种情况下，您需要做两件事。
您首先需要卸下电池驱动程序。就是这样。
- 插入设备。
- 在任务栏的搜索框中输入“设备管理器”，然后选择“设备管理器”。
- 找到(Find)“电池”并单击相应的箭头。
- 双击（或双击）“Microsoft ACPI 投诉控制方法电池”。
- 选择“驱动程序”，然后单击“卸载”，然后单击“确定”。（除了第 4 步和第 5 步，您还可以右键单击“Microsoft ACPI-Compliant Control Method Battery”并单击“卸载”选项。）
- (Install)在仍插电的情况下安装Surface和Windows的更新。
- (Force)在更新结束时强制关闭并重新启动。
如果这不是您的问题，请转到下一个解决严重电池相关问题的解决方案。
5]未检测到电池
如果您在带有电源插头的电池图标上看到红色的“X”，请转到Microsoft 设备服务和维修(Microsoft Device Service & Repair)以解决电池检测问题。
6]未插入消息
如果即使设备连接到正常电源，电池图标上也没有电源插头符号，您可以执行以下操作（不适用于Surface 3）。
- 取出电源连接器并将其重新插回。检查LED是否亮起。
- 最多等待(Wait)10 分钟，让设备开始充电。
或者，您可以尝试删除电池驱动程序，然后安装更新。
7] Surface 无法依靠电池运行
另一个问题是设备正在充电但如果拔掉电源就无法工作。为此，您需要用橡皮擦清洁连接器的针脚，然后用湿棉签擦拭酒精。在重新插入之前确保它是干燥的。
这些是 Surface 常见充电和电源相关问题的解决方案。希望这里的东西对你有用。(These were solutions to common charging and power related issues for Surface. Hope something here works for you.)
Surface Not turning on or Battery not charging issues
If your Windows 10 Surface Pro device does not turn on or if its Battery does not charge properlу, these troubleshooting steрs will help you resolve power problems. While the hardwаre might be a fault, yoυ could try some preliminary troubleshooting before handіng over the system to a technician.
Surface Not turning on or Battery not charging
You could try the following solutions one by one to resolve the issue and see if anything helps you.
Isolate common cases
Make sure of the following things:
- The power connections must be secure.
- Your clipboard and keyboard are attached to each other.
- The charging port, power cord, and power connector are all functional.
- Nothing else is plugged into its USB charging port.
- The power supply must be uninterrupted.
If the LED light indicating power connector status is off or is flashing you will need to check the power source and replace it. But if there is nothing wrong with the power supply and yet Surface wouldn’t start or charge, you need to check the following solutions.
1] Surface running but not charging
In this case you need to systematically shut down the device to charge.
- Ensure connection to power supply.
- Go to ‘Start’, followed by ‘Power’, and select ‘Shut down’.
- Let the device charge for a minimum of 30 minutes before turning it on.
After this, generally everything becomes normal.
2] Install Windows Updates
Charge the battery up to at least 40% and then install the latest updates for both, Windows and for Surface. This will help avoid a similar situation later. If the device doesn’t automatically restart after these updates, go to ‘Start’, followed by ‘Power’ to click ‘Restart’ manually. Keep repeating the process till you get the “Your device is up to date” message.
3] Run Power Troubleshooter
Run the Power Troubleshooter and see if it helps fix the problem.
4] Plugged in, not charging issue
When the connection is fine but the device is still not charging, the device might turn off when you unplug the charger. In this case you need to do two things.
You first need to remove the battery driver. Here’s how.
- Plug in the device.
- Enter ‘Device Manager’ in the search box on the taskbar and select ‘Device Manager’.
- Find ‘Batteries’ and click the corresponding arrow.
- Double click (or double tap) ‘Microsoft ACPI Complaint Control Method Battery’.
- Select ‘Driver’ and then click on ‘Uninstall’, followed by ‘OK’. (Alternatively to step 4 and 5 you can also right click on the ‘Microsoft ACPI- Compliant Control Method Battery’ and click on the ‘Uninstall’ option.)
- Install updates for Surface and Windows while still plugged in.
- Force shutdown and restart at the end of the updates.
If this is not your problem, go to the next solution for serious battery related issues.
5] Battery not detected
If you see a red ‘X’ on the battery icon with a power plug, go to Microsoft Device Service & Repair to solve the battery detection issue.
6] Not plugged in message
If there is no power plug symbol on the battery icon even when the device is connected to a functional power supply, here’s what you can do (not for Surface 3).
- Take out the power connector and plug it back turned over. Check if the LED is on.
- Wait up to 10 minutes to let the device start charging.
Alternatively, you could try removing the battery driver and then installing the updates.
7] Surface won’t run on battery
Another problem is when the device is charging but won’t function if it is unplugged. For this you need to clean the pin for the connector with an eraser, followed by rubbing alcohol on a wet swab. Ensure it is dry before you plug it back in.
These were solutions to common charging and power related issues for Surface. Hope something here works for you.
