Gmail在 99% 的情况下都是可靠的电子邮件提供商，但它并非没有问题。您在使用Gmail时遇到的最大问题之一就是收不到任何新电子邮件。如果您严重依赖Gmail进行个人或商业通信，这显然是一个大问题。

幸运的是，您可以应用一些故障排除技巧来重新开始在收件箱中接收电子邮件。

Gmail 遇到中断^{(Gmail Experiencing an Outage)}

当您意识到自己的Gmail帐户中没有收到新电子邮件时，请确认Gmail是否出现中断。有时Gmail的服务器会关闭，这可能会阻止传入的电子邮件被传递。

Google有一个网页来提供其各种服务器的状态。

要检查 Gmail 的服务器状态：

1. 在浏览器中打开Gmail 的状态网页。^{(Gmail’s status web page)}
2. 查看Gmail^(Gmail)旁边的图标。如果该图标为绿色，则Gmail服务器运行良好。

1. 如果图标为橙色或粉红色，则表示 Gmail 的服务器出现中断。

除了等待Google^(Google)服务器在出现故障时恢复正常之外，您无能为力。谷歌^(Google)通常会很快解决这些问题。

在网络上使用 Gmail^{(Use Gmail on the Web)}

如果您使用Outlook^(Outlook)等电子邮件客户端访问Gmail^{(access Gmail)}，则您的客户端可能存在问题，导致无法发送新电子邮件。在网络上访问 Gmail 的界面，并按照以下步骤查看您是否有任何新电子邮件。

1. 打开网络浏览器并转到Gmail.com。 

1. 登录^(Login)到您的Gmail帐户。您现在应该在此处看到所有电子邮件。

1. 如果您在 Gmail 的 Web 界面上发现在电子邮件客户端中找不到的电子邮件，则问题出在您的电子邮件客户端上。修复客户端或获取其他电子邮件客户端以使用 Gmail^{(email client to use Gmail)}。
   
2. 如果您更愿意修复电子邮件客户端而不是更改为新客户端，请考虑对您当前的电子邮件客户端执行以下操作
   
   ：从您的客户中删除您的电子邮件帐户，然后重新添加该电子邮件帐户。这使客户有机会刷新您的电子邮件和帐户设置。
   
   湾。卸载电子邮件客户端，然后重新安装。这应该可以解决客户端的问题。

检查 Gmail 存储空间^{(Check Gmail Storage)}

Gmail使用您的主要Google帐户存储空间。如果您的存储空间不足，您可能无法在Gmail中收到新电子邮件。

您可以按照以下步骤检查Gmail的存储空间。^(Gmail)

1. 在网络浏览器中启动Gmail.com并登录^(Login)到您的帐户。

1. 滚动到Gmail显示您的存储空间使用情况的电子邮件底部。 

1. 如果您在Gmail中使用垂直拆分，则Gmail存储指示符位于电子邮件列表的右侧。

1. 请按照以下建议释放Google存储空间：

• ^{(Upgrade your storage plan with Google)}如果您不想从您的帐户中删除内容，请通过 Google 升级您的存储空间计划。您可以从 Google 的各种付费计划中进行选择，以满足您的存储需求。

• ^(Delete)从您的Gmail^(Gmail)帐户中 删除大型电子邮件。

• 从您的 Google Drive^{( files from your Google Drive)}中删除文件。

检查垃圾邮件文件夹^{(Check the Spam Folder)}

Gmail有时会将安全电子邮件标记为垃圾邮件^{(spam email)}并将其移至垃圾邮件文件夹。如果您没有找到新电子邮件，请按照以下步骤检查垃圾邮件文件夹。

1. ^(Log)在您的网络浏览器中登录Gmail 。

1. 选择左侧边栏上的垃圾邮件文件夹。^(Spam)

1. 在右侧，在所有垃圾邮件中查找您一直在等待的电子邮件。 

1. 如果找到它，请 选择并打开电子邮件。^(Open)

1. 选择顶部的“报告非垃圾邮件”^{(Report not spam)}选项将电子邮件移至您的收件箱。这告诉谷歌你不希望这样的电子邮件在未来成为垃圾邮件。 

检查所有邮件文件夹^{(Check the All Mail Folder)}

Gmail 的所有邮件^{(All Mail)}文件夹包含您帐户中的所有电子邮件。如果您在特定文件夹中找不到电子邮件，则值得查看“所有邮件”^{(All Mail)}文件夹以查看您的电子邮件是否在那里。

1. 在网络上登录 Gmail。

1. 选择左侧边栏中的所有邮件^{(All Mail)}文件夹。

1. 如果您没有看到“所有邮件”^{(All Mail)}文件夹，请选择左侧边栏中的“更多^(More)”将其展开，以便查看更多选项并选择“所有邮件”^{(All Mail)}。

1. 您现在可以查看所有Gmail电子邮件。

检查 Gmail 过滤器^{(Check Gmail Filters)}

使用 Gmail 的过滤器，您可以对帐户中收到的电子邮件应用各种操作。^{(apply various actions to the emails)}过滤器可能会自动执行某项操作并无意中阻止了您的传入电子邮件。

查看您的Gmail过滤器并删除您认为导致收到的电子邮件出现问题的过滤器：

1. 在 Gmail 的网络界面上，选择右上角的Settings/Gear icon

1. 选择查看所有设置^{(See all settings)}。

1. 从顶部栏中选择过滤器和阻止的地址^{(Filters and Blocked Addresses )}选项卡以查看所有Gmail过滤器。

1. 检查^(Review)每个过滤器以确保它不会对您的传入电子邮件执行意外操作。

1. 如果您发现有问题的过滤器，请选择该过滤器旁边的删除以将其从您的帐户中删除。^(Delete)

1. 如果需要，重新创建过滤器，并查看问题是否已解决。 

禁用电子邮件转发^{(Disable Email Forwarding)}

Gmail 提供电子邮件转发^{(Gmail offers email forwarding)}功能，允许您将收到的电子邮件转发到指定的电子邮件地址，然后删除原始电子邮件。如果您没有收到电子邮件，请禁用电子邮件转发以通过以下步骤解决您的问题。

1. 登录到您的 Gmail 帐户。

1. 选择右上角的Settings/Gear icon查看所有设置^{(See all settings)}。

1. 选择顶部的Forwarding and POP/IMAP

1. 从转发^{(Forwarding )}部分激活禁用转发^{(Disable forwarding)}选项。

1. 选择底部的保存更改。^{(Save Changes)}

1. 如果此方法解决了您的问题，您可以通过从下拉菜单中选择将 Gmail 的副本保留在收件箱中来启用电子邮件转发。^{(keep Gmail’s copy in the Inbox)}

其他可能的解决方案^{(Other Possible Solutions)}

如果您仍然无法在Gmail中接收新电子邮件，请考虑以下事项： 

• 从您计算机上的其他网络浏览器^{(another web browser)}访问您的 Gmail 帐户，因为您当前的浏览器可能无法正确刷新Gmail的内容。如果您使用的是Chrome，请切换到Firefox并访问Gmail。

• 切换到备用互联网连接，因为您的互联网连接可能会阻止来自Gmail的某些内容。例如，如果您当前使用的是 Wi-Fi 网络，请切换到移动数据热点^{(mobile data hotspot)}并测试您的 Gmail 帐户。 

希望其中一种方法有助于修复您的Gmail帐户。请^(Please)使用下面的评论让我们知道哪种方法适合您。

How to Fix Gmail When It’s Not Receiving Emails

Gmail is а rеliable email provіder 99% of the timе, but it isn’t without problems. One of the biggest issues you’ll run into with Gmail is not receiving any new emails. This is obviously a hυge concern if you rely heavily on Gmail for рersоnal or business communication.

Luckily, you can apply a few troubleshooting tips to start receiving emails in your inbox again.

Gmail Experiencing an Outage

When you realize you aren’t getting new emails in your Gmail account, verify if Gmail is experiencing an outage. There are times when Gmail’s servers are down, and this can prevent incoming emails from being delivered.

Google has a web page to provide the status of its various servers.

To check Gmail’s server status:

1. Open Gmail’s status web page in your browser.
2. Take a look at the icon beside Gmail. If that icon is green, the Gmail servers are running fine.

1. If the icon is orange or pink, that means Gmail’s servers are experiencing an outage.

There’s nothing you can do except wait for the Google servers to come back up in case of an outage. Google usually fixes these issues pretty quickly.

Use Gmail on the Web

If you use an email client like Outlook to access Gmail, there may be an issue with your client that’s preventing the delivery of new emails. Access Gmail’s interface on the web and see if you have any new emails by following the steps below.

1. Open a web browser and go to Gmail.com. 

1. Login to your Gmail account. You should now see all your emails here.

1. If you find emails on Gmail’s web interface that you can’t find in the email client, the issue lies with your email client. Either fix the client or get a different email client to use Gmail.
   
2. If you’d prefer fixing the email client rather than changing to a new client, consider doing the following with your current email client:
   
   a. Remove your email account from your client and then add the email account back again. This gives the client a chance to refresh your emails and your account settings.
   
   b. Uninstall the email client and then reinstall it. This should fix issues with the client.

Check Gmail Storage

Gmail uses your primary Google account storage. You may not receive new emails in Gmail if you’re running low on storage space.

You can check your Gmail’s storage by following the steps below.

1. Launch Gmail.com in a web browser and Login to your account.

1. Scroll to the bottom of your emails where Gmail shows your storage usage. 

1. If you use vertical split in Gmail, the Gmail storage indicator is on the right of the emails list.

1. Follow our recommendations below to free up space in Google storage:

• Upgrade your storage plan with Google if you don’t want to delete content from your account. You can choose from Google’s various paid plans that suit your storage needs.

• Delete large emails from your Gmail account. 

• Delete files from your Google Drive.

Check the Spam Folder

Gmail sometimes marks a safe email as a spam email and moves it to the spam folder. Check the spam folder if you don’t find a new email by following the steps below.

1. Log in to Gmail in your web browser.

1. Select the Spam folder on the left sidebar.

1. On the right, look for the email you’ve been waiting for amongst all your spam emails. 

1. Select and Open the email if you find it. 

1. Select the Report not spam option at the top to move the email to your inbox. This tells Google that you don’t want emails like this to go into spam in the future. 

Check the All Mail Folder

Gmail’s All Mail folder contains all of the emails you have in your account. If you can’t find an email in a particular folder, it’s worth taking a look in the All Mail folder to see if your email is there.

1. Log in to Gmail on the web.

1. Select the All Mail folder in the left sidebar.

1. If you don’t see the All Mail folder, select More in the left sidebar to expand it so you can view more options and select All Mail.

1. You can now see all your Gmail emails.

Check Gmail Filters

With Gmail’s filters, you can apply various actions to the emails you receive in your account. It’s possible a filter is automatically performing an action and inadvertently blocking your incoming emails.

Review your Gmail filters and remove the ones that you think are causing a problem with your incoming emails:

1. On Gmail’s web interface, select the Settings/Gear icon at the top-right corner.

1. Choose See all settings.

1. Select the Filters and Blocked Addresses tab from the top bar to see all your Gmail filters.

1. Review each filter to ensure that it’s not performing an unintended action on your incoming emails.

1. If you find a problematic filter, select Delete next to that filter to remove it from your account.

1. Recreate the filter, if needed, and see if the issue is fixed. 

Disable Email Forwarding

Gmail offers email forwarding that allows you to forward incoming emails to a specified email address and then delete the original email. If you’re not receiving emails, disable email forwarding to fix your issue with the steps below.

1. Log in to your Gmail account.

1. Select the Settings/Gear icon at the top-right corner and select See all settings.

1. Select the Forwarding and POP/IMAP tab at the top.

1. Activate the Disable forwarding option from the Forwarding section.

1. Select Save Changes at the bottom.

1. If this method fixes your issue, you may enable email forwarding by choosing keep Gmail’s copy in the Inbox from the dropdown menu.

Other Possible Solutions

If you’re still unable to receive new emails in Gmail, consider the following: 

• Access your Gmail account from another web browser on your computer as your current browser may not be refreshing Gmail’s contents properly. If you’re using Chrome, switch to Firefox and access Gmail.

• Switch to an alternate internet connection as your internet connection may be blocking certain content from Gmail. For example, if you’re currently using a Wi-Fi network, switch to a mobile data hotspot and test your Gmail account. 

Hopefully, one of these methods helped fix your Gmail account. Please use the comments below to let us know which method worked for you.

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