一位 PC 用户报告了一个问题，即当三星 Odyssey VR(Samsung Odyssey VR)耳机连接到Windows计算机时，显示屏可以显示 VR 图像，但随后耳机显示黑屏(black screen)，什么也没有。此外，启动混合现实门户应用程序(Mixed Reality Portal app)会引发“出错(Something went wrong)”错误。用户还报告听到重复的声音。如果您遇到类似的问题，您可以尝试这篇文章中的解决方案来解决问题。这些解决方案也可以应用于其他公司的 MR 耳机。
如何安装Windows Mixed Reality？
想要在其设备上安装或设置 Windows Mixed Reality的 PC 用户只需将WMR耳机上的HDMI电缆插入PC 显卡的HDMI端口即可。(HDMI)将WMR(WMR)耳机上的USB 3.0电缆插入PC 的(Insert)USB 3.0端口(Port)- Windows Mixed Reality应用程序将自动启动。
为什么我的 VR 头戴设备会变黑？
PSVR耳机变黑的潜在原因有很多；包括，耳机被关闭，耳机在PS4 相机(PS4 Camera)视野之外被关闭并重新打开。使用了游戏中的重新校准选项，但PSVR耳机的正面并未完全在摄像机的视野中。
Windows Mixed Reality耳机显示黑屏(Black Screen)
如果您在 Windows 11 或Windows 10上遇到此问题，您可以尝试以下我们推荐的解决方案（不分先后顺序），看看是否有助于解决问题。
- 卸载更新
- 更新图形适配器驱动程序
- 使用 USB 3.0
- 关闭 G-Sync/V-Sync
- 执行系统还原
- 重置窗口
让我们看一下关于列出的每个解决方案所涉及的过程的描述。
在尝试以下解决方案之前，在插入WMR耳机的情况下，检查更新并在(check for updates)Windows设备上安装任何可用位，并查看黑屏问题(black screen issue)是否已解决。
1]卸载更新
如果您在最近更新后开始在Windows设备上遇到此问题，您可以(Windows)卸载更新(uninstall the update)并查看问题是否已解决。如果没有，请尝试下一个解决方案。
2]更新图形适配器驱动程序
此解决方案要求您更新视频/图形卡驱动程序 - 您可以通过设备管理器(Device Manager)手动更新图形适配器驱动程序(updating the graphics adapter drivers manually)来执行此操作，也可以在Windows 更新下(Windows Update)的可选更新(get the driver updates on the Optional Updates)部分获取驱动程序更新。您也可以 从显卡硬件制造商的网站下载最新版本的驱动程序。(download the latest version of the driver)
3]使用USB 3.0
如果您插入USB 2.0端口，您可能会遇到手头的问题。在这种情况下，您可以改用USB 3.0耳机线或将耳机插入Windows PC 上的 USB 3.0 端口(USB 3.0 port on your Windows PC)- Windows现在会将其检测为新设备，并且WMR 门户(WMR Portal)应该开始工作。
4]关闭G-Sync/V-Sync
此解决方案要求您禁用 G-Sync 或 V-Sync(disable G-Sync or V-Sync)，无论您的显卡上运行的是哪个。如果问题仍然存在，请继续执行下一个解决方案。
5]执行系统还原
如果到目前为止，您的Windows Mixed Reality耳机在您的 PC 上正常工作，则完全有可能是由于您的系统最近经历了您不知道的更改而导致了该问题。在这种情况下，您可以将系统恢复到问题开始之前的较早时间。
要在Windows 11/10执行系统还原，请执行以下操作：
- 按Windows key + R。
- 在“运行”对话框中，键入rstrui 并按 Enter 以打开“ 系统还原(System Restore) 向导”。
- 在“系统还原”(System Restore)屏幕上，单击“下一步”(Next)前进到下一个窗口。
- 在下一个屏幕上，首先选中与Show more restore points关联的框。
- 接下来，选择一个日期早于您第一次开始注意到错误的日期的点。
- 单击下一步(Next) 前进到下一个菜单。
- 单击完成(Finish) 并在最后的提示处确认。
在下一次系统启动时，您的旧计算机状态将被强制执行。
如果问题仍未解决，请尝试下一个解决方案。
6]重置Windows 11/10
如果没有为您解决问题，您可以重置 Windows(reset Windows) - 如果这没有帮助，您应该考虑全新安装 Windows(clean installing Windows) 以解决问题。
这些解决方案中的任何一个都应该适合您！
如何使用Oculus修复黑屏？
如果电池没电或电量不足，可能会出现Oculus黑屏死机。卡住(Stuck)或中断的固件更新也可能导致黑屏。而且，如果固件损坏或硬件本身损坏，也可能导致类似的黑屏问题。在(Amongst)其他Oculus 问题(Oculus issues)中，您可以轻松修复黑屏。
如何重置Windows Mixed Reality？
Windows Mixed Reality不包含您可以按住以重置耳机的单个按钮。但是，卸载 WMR 门户应用程序然后重新安装该应用程序将有效地将您的系统恢复到您的 Windows 11/10 PC 认为您以前从未使用过WMR的状态。要执行WMR重置，请确保您的WMR耳机已与您的 PC 断开连接，并确保WMR 门户(WMR Portal)应用程序未运行。
Windows Mixed Reality headset shows Black Screen in Windows 11/10
A PC uѕer reported аn issυe whereby when a Samsung Odyssey VR headset іs connected to the Windows computer, thе display sсreen can show the VR image but then the headset shows a black screen with nothing. In addition, launching the Mixed Reality Portal app throws a Something went wrong error. The user also reported hearing a repetitive sound. If you’re faced with a similar issue, you can try the solutions in this post to resolve the issue. These solutions could apply to MR headsets of other companies too.
How do I install Windows Mixed Reality?
PC users that want to install or set up Windows Mixed Reality on their device can simply insert the HDMI cable on the WMR headset into the HDMI port in your PC’s graphics card. Insert the USB 3.0 cable on the WMR headset into your PC’s USB 3.0 Port – the Windows Mixed Reality app will automatically launch.
Why does my VR headset go black?
There are a number of potential reasons why your PSVR headset can go black; including, the headset is turned off, the headset was turned off and back on while out of view of the PS4 Camera. The in-game recalibrate option was used, but the front of the PSVR headset wasn’t completely in view of the camera.
Windows Mixed Reality headset shows Black Screen
If you’re faced with this issue on your Windows 11 or Windows 10, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.
- Uninstall update
- Update graphics adapter drivers
- Use USB 3.0
- Turn off G-Sync/V-Sync
- Perform System Restore
- Reset Windows
Let’s take a look at the description of the process involved concerning each of the listed solutions.
Before you try the solutions below, while your WMR headset is plugged in, check for updates and install any available bits on your Windows device and see if the black screen issue is resolved.
1] Uninstall update
If you started experiencing the issue on your Windows device after a recent update, you can uninstall the update and see if the issue is resolved. If not, try the next solution.
2] Update graphics adapter drivers
This solution requires you to update your video/graphics card driver – you can do so either by updating the graphics adapter drivers manually via the Device Manager, or you can get the driver updates on the Optional Updates section under Windows Update. You may also download the latest version of the driver from the video card hardware manufacturer’s website.
3] Use USB 3.0
You may encounter the issue at hand if you plug into the USB 2.0 port. In this case, you can use the USB 3.0 headset cable instead or plug in the headset into a USB 3.0 port on your Windows PC – Windows will now detect it as the new device and the WMR Portal should start to work.
4] Turn off G-Sync/V-Sync
This solution requires you to disable G-Sync or V-Sync, whichever that’s running on your graphics card. If the issue persists, proceed with the next solution.
5] Perform System Restore
If up until now, your Windows Mixed Reality headset was working correctly on your PC, it’s entirely possible that the issue was facilitated by a change that your system has gone through recently that you’re unaware of. In this case, you can restore your system to an earlier point prior to when the issue started.
To perform System Restore on Windows 11/10 computer, do the following:
- Press Windows key + R.
- In the Run dialog box, type rstrui and hit Enter to open up the System Restore Wizard.
- On the System Restore screen, click Next to advance to the next window.
- At the next screen, start by checking the box associated with Show more restore points.
- Next, select a point that has an older date than the one in which you first started to notice the error.
- Click Next to advance to the next menu.
- Click Finish and confirm at the final prompt.
At the next system startup, your older computer state will be enforced.
If the issue is still unresolved, try the next solution.
6] Reset Windows 11/10
If nothing has fixed the issue for you, you can reset Windows – and if that didn’t help you should consider clean installing Windows to resolve the issue.
Any of these solutions should work for you!
How do I fix a black screen with Oculus?
The Oculus black screen of death can occur if the batteries are dead or don’t have a sufficient level of charge. Stuck or interrupted firmware updates can also result in a black screen. And, if the firmware is corrupt, or the hardware itself is damaged, that can also cause a similar black screen problem. Amongst other Oculus issues, you can easily fix the black screen.
How do I reset Windows Mixed Reality?
The Windows Mixed Reality does not include a single button you can press and hold down to reset your headset. However, uninstalling the WMR Portal app and then reinstalling the app will effectively revert your system to a state where your Windows 11/10 PC thinks you’ve never used WMR before. To perform the WMR reset, ensure your WMR headset is disconnected from your PC and ensure the WMR Portal app isn’t running.
