当您尝试使用智能卡向Windows 进行身份验证时，您可能会收到错误消息，例如智能卡无法执行请求的操作^{(The smart card cannot perform the requested operation)}或该操作需要不同的智能卡^{(The operation requires a different smart card)}。在这篇文章中，我们将确定可能的原因，并提供您可以尝试成功修复不正确的个人身份验证^{(Personal Identity Verification)}( PIV ) 智能卡驱动程序或任何使用依赖Windows Inbox Smart的^{(Windows Inbox Smart Card Minidriver)}PIV智能卡的多功能设备的解决方案^(PIV)卡微型驱动程序。

智能卡无法执行请求的操作

让我们看一下您可能会遇到此问题的典型场景。

您尝试使用PIV智能卡或支持PIV智能卡并依赖 Windows Inbox Smart Card Minidriver的设备（例如YubiKey ）登录^(YubiKey)Windows。但是，您无法登录。您尝试使用非飞天品牌的PIV智能卡设备登录Windows 。但是，您无法登录。如果设备支持快速在线身份^{(Fast Identity Online)}( FIDO ) 功能，例如U2F或FIDO2，这些功能将继续工作。

无效的xPass 智能卡^{(xPass Smart Card)}驱动程序无法与其他依赖收件箱驱动程序的非飞天设备正确连接。

PIV^{(Incorrect PIV)}智能卡驱动程序更新不正确

如果您遇到此PIV 智能卡驱动程序^{(PIV smart card driver)}问题，您可以执行下面概述的以下两个操作之一来解决该问题。

1. 手动删除驱动
2. 创建^(Create)并运行脚本以删除驱动程序

让我们看一下关于列出的每个解决方案所涉及的过程的描述。

1]手动删除驱动程序

要手动删除驱动程序，请执行以下操作：

• 将智能卡设备连接到计算机。
• 按Windows key + X打开高级用户菜单^{(Power User Menu)}。
• 按键盘上的M键打开设备管理器^{(open Device Manager)}。
• 进入设备管理器^{(Device Manager)}后，向下滚动已安装设备列表并展开/折叠智能卡^{(Smart cards)} 部分。
• 右键单击xPass Smart Card，然后选择 卸载设备^{(Uninstall device)}。
• 出现提示时，选择 删除此设备的驱动程序软件^{(Delete the driver software for this device)}，然后选择 卸载^(Uninstall)。
• 重启你的电脑。现在应该解决PIV 智能卡驱动程序问题。^{(PIV smart card driver)}

2]创建^(Create)并运行脚本以删除驱动程序

要自动删除驱动程序，请创建一个可以在批处理文件中运行的脚本。该脚本识别驱动程序.inf文件名并使用PnPUtil.exe删除驱动程序。即使智能卡或智能卡设备未连接到计算机，该脚本也可以删除驱动程序。

要创建和使用这样的脚本，请执行以下操作：

按Windows key + R调用“运行”对话框。

在“运行”对话框中，键入记事本^(notepad)并按 Enter 键打开记事本。

将以下语法复制并粘贴到文本编辑器中。

@echo off

for /r %windir%\System32\DriverStore\FileRepository %%i in (*eps_piv_csp11.inf*) do (@echo %%i
pnputil /delete-driver %%i /uninstall /force)

pause

使用名称保存文件并附加.bat 文件扩展名 - 例如； Remove_PIV_driver.bat。

在受影响的计算机上，以管理员权限运行批处理文件^{(run the batch file with admin privilege)}（右键单击保存的文件并 从上下文菜单中选择以管理员身份运行）。^{(Run as Administrator)}

脚本执行后，重新启动您的 PC。PIV 智能卡驱动程序^{(PIV smart card driver)}问题应该得到解决。

That’s it!

个人身份验证^{(Personal Identity Verification)} ( PIV ) 凭证是美国联邦政府^{(US Federal)}范围内的 凭证，用于在适当的安全级别访问联邦控制的设施和信息系统。

The smart card cannot perform the requested operation

When you try to usе a smart card to authеnticate to Windows, yоu might receive error messages sυch as The smart card cannot perform the requested operation or The operation requires a different smart card. In this post, we will identify the possible causes, as well as offer the solutions you can try to successfully fix the incorrect Personal Identity Verification (PIV) smart card driver or any multifunction device that uses PIV smart cards that rely on the Windows Inbox Smart Card Minidriver.

The smart card cannot perform the requested operation

Let’s take a look at a typical scenario where you can encounter this issue.

You try to sign in to Windows by using a PIV smart card or a device (such as a YubiKey) that supports PIV smart cards and relies on the Windows Inbox Smart Card Minidriver. However, you cannot sign in. You try to sign in to Windows by using a non-Feitian-branded PIV smart card device. However, you cannot sign in. If the device supports Fast Identity Online (FIDO) capabilities, such as U2F or FIDO2, those capabilities continue to work.

The invalid xPass Smart Card driver doesn’t correctly interface with other non-Feitian devices that rely on the inbox driver.

Incorrect PIV smart card driver update

If you’re faced with this PIV smart card driver issue, you can do either of the two following action outlined below to resolve the issue.

1. Manually delete the driver
2. Create and run a script to delete the driver

Let’s take a look at the description of the process involved concerning each of the listed solutions.

1] Manually delete the driver

To manually remover the driver, do the following:

• Connect the smart card device to the computer.
• Press Windows key + X to open the Power User Menu.
• Press M key on the keyboard to open Device Manager.
• Once you’re inside Device Manager, scroll down through the list of installed devices and expand/collapse the Smart cards section.
• Right-click xPass Smart Card, and then select Uninstall device.
• When you are prompted, select Delete the driver software for this device, and then select Uninstall.
• Restart your computer. The PIV smart card driver issue should be resolved now.

2] Create and run a script to delete the driver

To automate the driver removal, create a script that can run in a batch file. The script identifies the driver .inf file name and uses PnPUtil.exe to delete the driver. The script can delete the driver even if a smart card or smart card device is not connected to the computer.

To create and use such a script, do the following:

Press Windows key + R to invoke the Run dialog.

In the Run dialog box, type notepad and hit Enter to open Notepad.

Copy and paste the syntax below into the text editor.

@echo off

for /r %windir%\System32\DriverStore\FileRepository %%i in (*eps_piv_csp11.inf*) do (@echo %%i
pnputil /delete-driver %%i /uninstall /force)

pause

Save the file with a name and append the .bat file extension – eg; Remove_PIV_driver.bat.

On the affected computer, run the batch file with admin privilege (right-click the saved file and select Run as Administrator from the context menu).

After the script executes, restart your PC. The PIV smart card driver issue should be resolved.

That’s it!

A Personal Identity Verification (PIV) credential is a US Federal governmentwide credential used to access Federally controlled facilities and information systems at the appropriate security level.

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