MTP（媒体传输协议^{(Media Transfer Protocol)}）是一种通信协议，用于在两个便携式设备之间或计算机和智能手机之间传输媒体和其他文件。要使用此通信协议，您需要在计算机上安装MTP设备驱动程序。如果您的计算机上未正确安装MTP设备驱动程序，则媒体传输协议将不起作用。在本文中，我们将列出解决MTP USB device driver failed to install on Windows 11/10.

当MTP USB设备驱动程序安装失败时，屏幕上会出现一个弹出窗口，并显示以下消息：

Device driver software was not successfully installed. Please consult with your device manufacturer for assistance getting this device installed.

MTP USB 设备驱动安装失败

MTP USB设备驱动安装失败

一些用户表示，他们只需重新启动设备即可解决此问题。你也可以试试这个方法。如果这不起作用，您可以继续使用下面列出的故障排除方法：

切换 USB 端口。
更新 MTP 设备驱动程序。
安装“wpdmtp.inf”文件。
从微软官方网站安装媒体功能包。^{(Media Feature Pack)}

1]切换USB端口

您应该做的第一件事是切换USB端口。如果您的笔记本电脑同时具有USB 2.0和3.0 端口^{(3.0 ports)}，请将您的手机或便携式设备分别连接到这两个端口，看看是否有帮助。

有时，错误是由于USB电缆故障而发生的。如果您遇到这种情况，更换USB电缆会有所帮助。

2]更新MTP设备驱动程序

在大多数情况下，更新设备驱动程序可以解决问题。根据许多受影响用户的反馈，更新设备驱动程序帮助他们解决了问题。您也可以尝试此方法并检查它是否有任何不同。

更新 MTP 设备驱动程序

请按照下列步骤操作：

按键盘上的Win + X并单击设备管理器^{(Device Manager)}。
将您的智能手机与计算机连接，然后在设备管理器中展开便携式设备^{(Portable Devices)}部分。
右键单击^{(Right-click)}智能手机的名称，然后选择更新驱动程序^{(Update driver)}。有时MTP USB 设备^{(MTP USB Device)}会显示在便携式设备^(Device)部分，而不是智能手机的名称。
现在，单击浏览我的计算机以查找驱动程序^{(Browse my computer for drivers)}选项。
单击让我从计算机上的可用驱动程序列表中选择^{(Let me pick from a list of available drivers on my computer)}。然后Windows将向您显示兼容驱动程序的列表。
选择MTP USB 设备^{(MTP USB Device)}并单击下一步^(Next)按钮。
按照屏幕上的说明进行操作。

安装完成后，检查是否可以在计算机和智能手机之间传输文件。如果没有，请尝试下一个解决方案。

3]安装“wpdmtp.inf”文件

手动安装“ wpdmtp.inf ”文件帮助很多人解决了这个问题。这种方法也可以解决您的问题。

媒体传输协议 (MTP) 在 Windows 10 上不起作用

请按照以下步骤操作：

打开Windows 资源管理器^{(Windows Explorer)}并打开 C 盘。
现在，打开Windows文件夹，然后打开INF文件夹。
查找名为wpdmtp.inf的文件。
找到文件后，右键单击它并单击Install。按照屏幕上的说明进行操作。

安装过程完成后，将便携式设备与计算机连接，并检查问题是否已解决。

4]从微软官方网站安装媒体功能包^{(Install Media Feature Pack)}

此解决方案适用于Windows N 版本^{(Windows N version)}用户。N 版本的Windows 10需要媒体功能包^{(Media Feature Pack)}才能与智能手机或其他便携式设备连接。请按照以下步骤操作：

访问microsoft.com。
向下滚动^(Scroll)页面以查看下载^(Downloads)部分。
从下拉菜单中选择正确的Windows版本。^(Windows)
单击确认^(Confirm)按钮。
现在，单击下载按钮。
下载文件后，安装它。

它应该有帮助。

相关阅读^{(Related reads)}：

此设备的驱动程序（服务）已被禁用（代码 32）。
Windows 无法加载此硬件的设备驱动程序，代码 38。

MTP USB device driver failed to install on Windows 11/10

MTP (Media Transfer Protocol) is a communication protocol thаt is υѕеd to transfer the media and other files between two portable deνices or betweеn a сomputer and a smartphone. To use this communication protocol, you need to install an MTР device driver on your computer. If the MTP deviсe driver iѕ not installed correctlу on your computer, the Media Transfer Protocol wіll not work. In this article, we will list the possible solutions to fіx the problem MTP USB device driver failed to install on Windows 11/10.

When the MTP USB device driver fails to install, a popup window appears on the screen with the following message:

Device driver software was not successfully installed. Please consult with your device manufacturer for assistance getting this device installed.

MTP USB device driver failed to install

Some users have stated that they were able to fix the issue simply by restarting their devices. You can also try this method. If this does not work, you can proceed with the troubleshooting methods listed below:

Switch USB ports.
Update MTP device driver.
Install the “wpdmtp.inf” file.
Install Media Feature Pack from Microsoft’s official website.

1] Switch USB ports

The first thing that you should do is switch the USB ports. If your laptop has both USB 2.0 and 3.0 ports, connect your phone or portable device to both the ports one by one and see if it helps.

Sometimes, the error occurs due to a faulty USB cable. If this is the case with you, changing the USB cable can help.

2] Update MTP device driver

In most cases, updating the device driver fixes the problem. According to the feedback of many affected users, updating the device driver helped them fix the issue. You can also try this method and check if it makes any difference.

update MTP device driver

Follow the steps listed below:

Press Win + X on your keyboard and click on the Device Manager.
Connect your smartphone with your computer and expand the Portable Devices section in the Device Manager.
Right-click on the name of your smartphone and select Update driver. Sometimes MTP USB Device is displayed in the Portable Device section instead of the smartphone’s name.
Now, click on the Browse my computer for drivers option.
Click Let me pick from a list of available drivers on my computer. Then Windows will show you a list of compatible drivers.
Select MTP USB Device and click on the Next button.
Follow the on-screen instructions.

After the installation gets completed, check whether you can transfer the files between your computer and smartphone or not. If not, try the next solution.

3] Install the “wpdmtp.inf” file

A manual installation of the “wpdmtp.inf” file has helped a lot of people fix the issue. This method may also solve your problem.

Media Transfer Protocol (MTP) is not working on Windows 10

Follow the steps below:

Open Windows Explorer and open your C drive.
Now, open the Windows folder and then open the INF folder.
Look for the file named, wpdmtp.inf.
Once you find the file, right-click on it and click Install. Follow the on-screen instructions.

After the completion of the installation process, connect your portable device with your computer and check whether the issue is fixed or not.

4] Install Media Feature Pack from Microsoft’s official website

This solution is for Windows N version users. The N versions of Windows 10 require Media Feature Pack to connect with a smartphone or other portable device. Follow the steps given below:

Visit microsoft.com.
Scroll down the page to view the Downloads section.
Select the right Windows edition from the drop-down menu.
Click on the Confirm button.
Now, click on the download button.
After downloading the file, install it.

It should help.

Related reads:

A driver (service) for this device has been disabled (Code 32).
Windows cannot load the Device Driver for this hardware, Code 38.

宇杜

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