音频^(Audio)问题是用户报告的最常见问题之一。有时就像没有连接设备一样简单，有时您需要做的就是切换音频输出设备。但是，有时您可能会收到错误Can't play, Error 0xc00d36fa, We can't find an audio device。在这种情况下，可以通过更新音频驱动程序或选择新驱动程序或运行Windows提供的音频疑难解答来解决问题。

无法播放，错误 0xc00d36fa^{(Error 0xc00d36fa)}，我们找不到音频设备

如果您已确保耳机或扬声器连接正确，但仍然遇到此问题，那么您可以按照以下建议的方法解决音频问题。

1. 使用高清音频设备^{(Use High Definition Audio Device)}驱动程序。
2. 运行音频疑难解答
3. 安装最新的 OEM 音频驱动程序

您需要管理员权限才能完成这些任务。

1]使用Microsoft的^(Microsoft)High Definition Audio Device^{(Use High Definition Audio Device)}作为驱动程序。

作为管理员，使用Win + X设备管理器^{(Device Manager)}，然后按 M 键。在设备列表中，搜索并展开声音^(Sound)、视频和游戏控制器。

接下来，右键单击您遇到问题的声音设备，然后选择更新驱动程序。现在您将有两个选项 - 自动搜索驱动程序和浏览器^(Browser)，我的计算机搜索驱动程序。选择第二个选项。

在这里，您可以从您的计算机上载驱动程序，而是选择显示“让我从计算机上的设备驱动程序列表中^{(Let me pick up from a list of device drivers on my computer)}选择”的选项。从列表中选择“高清晰度音频设备”，然后单击完成。重新启动计算机，您应该能够听到音频。

2]安装最新的OEM音频驱动程序^{(Audio Driver)}

如果上述方法不起作用，那么您可能需要检查OEM是否有可用的新驱动程序更新。虽然通用驱动程序工作正常，但某些功能只能在使用OEM驱动程序时启用。当前版本可能与Windows^(Windows)版本有冲突，需要更新。

您可以通过从 OEM 网站下载驱动程序^{(downloading the driver from the OEMs website)}来手动更新。

3]运行音频疑难解答

打开 Windows 10 设置，然后导航到更新^(Update)和安全 >Troubleshoot > Additional疑难解答。

找到^(Locate)并选择播放音频^{(Playing Audio)}疑难解答，然后单击运行^(Run)疑难解答按钮。

让向导^(Wizard)完成它的工作。系统可能会提示您在两者之间切换音频设备或选择要排除故障的特定音频输出。

我希望这个帖子能派上用场。这通常是一个驱动程序问题，如果OEM驱动程序不起作用，您可能必须使用通用驱动程序。

更多建议在这里^{(More suggestions here)}：解决 Windows 声音和音频问题^{(Troubleshoot Windows Sound and Audio problems)}。

Can't play, Error 0xc00d36fa, We can't find an audio device

Audio issue is one of the most common іssues reported by users. Sometimes it is as simple as the device not connected, and sometimes all you need to do is switch the аudio output device. However, at times, you may receive the error Can’t play, Error 0xc00d36fa, We can’t find an audio device. In this case, the issue can be resolved by updating the audio driver or selecting a new driver, or running the audio troubleshooter available with Windows.

Can’t play, Error 0xc00d36fa, We can’t find an audio device

If you have made sure that your headphone or speaker is connected properly, but still face this issue, then here are some suggested methods you can follow to resolve the audio problem.

1. Use High Definition Audio Device driver.
2. Run the Audio troubleshooter
3. Install the latest OEM audio driver

You will need admin permission to complete these tasks.

1] Use High Definition Audio Device by Microsoft as the driver.

As an administrator, open Device Manager using Win + X, followed by pressing the M key. In the devices list, search and expand the Sound, video, and game controllers.

Next, right-click on the sound device you have issues with, and select update driver. Now you will have two options—Search automatically for drivers, and Browser, my computer for drivers. Select the second option.

Here you can either upload driver from your computer, but instead, choose the option which says— Let me pick up from a list of device drivers on my computer. Choose from the list “High Definition Audio Device” and click finish. Restart the computer, and you should be able to hear the audio.

2] Install the latest OEM’s Audio Driver

If the above method doesn’t work, then you may want to check if there is a new driver update available with the OEM. While the generic driver works fine, but some features can only be enabled when using the OEM driver. The current version may have a conflict with the Windows version, and that calls for an update.

You can manually update by downloading the driver from the OEMs website.

3] Run the Audio troubleshooter

Open Windows 10 Settings, and navigate to Update & security > Troubleshoot > Additional troubleshooter.

Locate and select the Playing Audio troubleshooter, and then click on the Run the troubleshooter button.

Let the Wizard do its job. You may be prompted to switch audio devices in between or select a particular audio output you want to troubleshoot.

I hope the post came in handy. It is usually a driver issue where you may have to use a generic driver if the OEM driver doesn’t work.

More suggestions here: Troubleshoot Windows Sound and Audio problems.

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