FaceTime 实时照片^{(FaceTime Live Photos)}可让您保存FaceTime聊天中的精彩瞬间，以便日后重温。Live Photo是^(Photo)Apple iPhone 和Mac^(Macs)上的一项很酷的功能，可以按顺序保存几张照片，让您可以看到一些动作瞬间。

Live Photos可用于捕捉正在发生的事物，而不必担心您没有拍到完美的照片。您可以稍后选择最好的。不幸的是，一些用户似乎遇到了一个问题，即这些实时照片没有按应有的方式保存到设备上，或者它们也没有显示在 iCloud 照片中。但您可以解决这些困扰您的FaceTime实时照片问题。

1. 重启你的苹果设备

最简单的技巧往往是解决最多问题的技巧。重新启动您的 iOS 设备或Mac，然后再次尝试拍摄实况照片^{(Live Photos)}。如果这解决了问题，它无助于解释出了什么问题，但大多数时候，小错误是暂时的。

2.满足版本要求

要使FaceTime实时照片正常工作，有几个要求。棘手的事情之一是对话中的每个人都必须满足这些要求，否则您将无法拍摄实时照片^(Photos)。这就是为什么该功能有时可能对您有用而在其他时候却不起作用的原因。

设备必须在 iOS 13 上。该功能最初在 iOS 11 中，但 Apple 的支持网站不再列出 iOS 11 和 iOS 12 的说明。同样，如果您使用的是Mac ，则至少需要 macOS Mojave 。

如果其他人使用的Mac^(Mac)、iPad 或 iPhone 太旧而无法运行这些版本， 则该选项将不可用。

3.必须^{(FaceTime Live Photos Must Be)}在两台设备上启用 FaceTime Live Photos

所有参与者都必须启用FaceTime Live Photos，否则它对任何人都不起作用。您可能需要让其他参与者检查他们是否在 FaceTime 设置中启用了它。

在 iPhone 上：

1. 打开设置。

1. 选择 FaceTime。

1. 打开 FaceTime 实时照片。

在 Mac 上：

1. 打开 FaceTime。
2. 在菜单栏^{(Menu Bar)}上，选择FaceTime > Preferences。

1. 在设置^(Settings)下，选中允许在视频通话^{(Video Calls)}期间捕获实况照片^{(Check Allow Live Photos)}。

请记住^(Remember)将这些说明提供给您想要与之进行FaceTime 通话^(FaceTime)的其他人！

4. 您是否以正确的方式拍摄FaceTime实时^{(Right Way)}照片^{(FaceTime Live Photos)}？

在查看更多故障排除提示之前，让我们首先简要回顾一下如何拍摄FaceTime 实时照片^{(FaceTime Live Photos)}。请随意^(Feel)跳过此部分，但在假设出现问题之前确保您正确执行操作是个好主意。

在 iPhone 上：

1. 开始 FaceTime 通话。
2. 在一对一通话中，选择“快门^(Shutter)”按钮。
3. 在FaceTime群组通话中，首先选择您要拍照的人的头像，然后点击全屏按钮。一旦他们的图块填满屏幕，点击快门^(Shutter)按钮。

在 Mac 上：

1. 在FaceTime通话期间，选择FaceTime窗口，或者在群组通话中，选择您要捕获的人的图块。
2. 选择拍照^{(Take Picture)}按钮。如果您的Mac配备触控栏^{(Touch Bar)}，您还可以在FaceTime是活动应用程序 时使用出现在那里的拍照按钮。^{(Take Picture)}

您应该会收到一条实时照片^{(Live Photo)}已保存的通知。无论您使用的是Mac还是 iOS 设备，照片都应该保存到“照片^(Photos)”中。

5.每个人都在正确的区域吗？

出于多种原因，Apple并未在全球所有地区提供FaceTime 实时照片^{(FaceTime Live Photo)}功能。这是根据他们的官方支持页面得出的，但我们找不到不允许使用实时照片^{(Live Photos)}的特定位置的列表。

如果通话中的人不在同一地区，这可以解释为什么你不能拍实况照片。使用VPN绕过此限制是可能的，但我们无法对其进行测试。

6. 你有足够的存储空间^{(Enough Storage Space)}吗？

如果您在照片中找不到您的实况照片^{(Live Photos)}，^(Photos)可能是您的设备存储空间不足。检查您的 iOS 或 macOS 设备是否有可用空间来保存新照片。

在 iPhone 或 iPad 上：

1. 打开设置。
2. 选择通用。
3. 选择 iPhone/iPad 存储。

在 Mac 上：

1. 选择苹果按钮。
2. 选择关于本机。
3. 选择存储。

在这里您会看到还有多少可用空间。如果您的设备已满，请移动或删除数据以腾出一些额外空间，然后再次尝试拍摄实况照片^{(Live Photo Again)}。

7. 更新到最新^(Latest)的iOS 或 macOS 版本

Live photos 最初是在 iOS 11 中引入的，但随着时间的推移，Apple已经支持旧版本的 iOS。根据Apple 支持^{(Apple Support)}文档，iOS 11 和 12 不再有关于Live Photos的说明。因此，如果您使用的设备支持较新版本的 iOS，则必须更新到支持的最新版本。

只需^(Simply)转到“设置”^(Settings)应用程序> General > Software Update，然后检查是否有任何新内容要安装。在 macOS 上，路径是Apple Button > About This Mac > Software Update。

8.仔细检查实时照片相册文件夹^{(Live Photos Album Folder)}

实况照片^{(Live Photos)}保存在您的相机胶卷^{(Camera Roll)}中，但我们了解到一些用户不会立即在相机胶卷中看到它们。大多数人通过新近度来查看他们的相机胶卷，虽然它应该显示在那里，但您也可以查看实时照片^{(Live Photos)}相册。

在 iOS 设备上：

1. 打开照片。
2. 选择相册。

1. 在媒体类型^{(Media Types)}下，选择实时照片^{(Live Photos)}。

在 Mac 上：

1. 打开照片。
2. 在左侧边栏中，查找相册^(Albums)。
3. 在相册下，展开媒体类型。

1. 选择实时照片。

如果您的照片也不在这里，那么它们肯定没有保存。

9. 再次关闭和打开 iCloud

有时问题出在 iCloud，而不是本地设备发生的任何事情。尝试在您的设备上切换 iCloud for Photos，然后重新登录。

在 Mac 上：

1. 转到Apple Menu > System Preferences > Apple ID。

1. 从左侧边栏中选择 iCloud。

1. 在照片^(Photos)旁边，删除复选标记。
2. 现在，把复选标记放回去。

在 iPad 或 iPhone 上：

1. 打开设置。
2. 选择你的名字。

1. 选择 iCloud

1. 选择照片。

1. ^{(Toggle Sync)}关闭与此 iPhone 的同步，然后再打开。

如果简单地关闭和打开该选项不起作用，您还可以尝试关闭该选项并重新启动您的设备，然后再次打开该选项。

10.再次^(Again)关闭和打开FaceTime^{(Toggle FaceTime Off)}

最后一个罪魁祸首可能是FaceTime本身，一些用户幸运地关闭了FaceTime，然后又打开了。

在 Mac 上：

1. 打开 FaceTime。
2. 在菜单栏中，选择 FaceTime。
3. 选择关闭 FaceTime。

1. 重复该过程并选择打开 FaceTime^{(Turn FaceTime)}

在 iOS 设备上：

1. 打开设置。

1. 向下滚动^(Scroll)到FaceTime并选择它。

1. 关闭FaceTime^{(Toggle FaceTime)}，然后再打开。

与上面的 iCloud 切换提示一样，您可能需要在再次打开FaceTime之前重新启动您的^(FaceTime)Mac或 iOS 设备。

捕获 FaceTime 通话^{(Capture FaceTime Calls)}的替代方法^(Way)

Live Photos在该功能可用时很方便，但这并不是获取FaceTime通话的唯一方式。

在Mac上，如果您只想要一张静态照片，请使用Shift + Command + 3截取屏幕截图^{(take a screenshot)}。您也可以按Shift + Command + 5并选择录制屏幕。稍后，编辑您要保留的片段。这种替代方法的主要优点是它不依赖通话中的其他人做任何特殊的事情。在Mac上，屏幕截图和屏幕录像都默认保存到桌面。

在 iPhone 上，您可以通过同时按下侧面按钮和提高音量按钮来截取屏幕截图。您可以通过从屏幕右上角向下滑动并选择控制中心^{(Control Center)}中的屏幕录制按钮来录制屏幕。照片和录音都保存到相机胶卷中。请记住，您需要像^(Just)开始录制一样手动结束屏幕录制。

FaceTime Live Photos Not Saving? 10 Fixes to Try

FaceTime Live Photoѕ let you save moments from FaceTime chats so you can relive them later. Live Photo is a coоl feature on Apple iPhones and Macs thаt saves a few photos in a sequence, allowing you to see a few moments of motion.

Live Photos are useful for capturing things while they are going on without worrying that you didn’t get the perfect shot. You can choose the best still later. Unfortunately, there seems to be a glitch experienced by some users where these live photos aren’t saving to the device as they should or they don’t show up in iCloud photos either. But you can fix these FaceTime live photos issues that bug you.

1. Restart Your Apple Device

The simplest trick is often the one that fixes the most problems. Restart your iOS device or Mac and try to take Live Photos again. If this fixes the issue, it doesn’t help explain what went wrong, but most of the time, small bugs are temporary.

2. Meet the Version Requirements

For FaceTime live photos to work, there are several requirements. One of the tricky things is that everyone in the conversation has to meet those requirements, or you can’t take Live Photos. This is why the feature may sometimes work for you and not at other times.

Devices must be on iOS 13. The feature was originally in iOS 11, but Apple’s support site no longer lists instructions for iOS 11 and iOS 12. Likewise, you need at least macOS Mojave if you’re using a Mac.

The option won’t be available if the other person is using a Mac, iPad, or iPhone that’s too old to run these versions.

3. FaceTime Live Photos Must Be Enabled on Both Devices

All participants must have FaceTime Live Photos enabled, or it won’t work for anyone. You may have to ask other participants to check that they have it enabled in their FaceTime settings.

On an iPhone:

1. Open Settings.

1. Select FaceTime.

1. Toggle FaceTime Live Photos on.

On a Mac:

1. Open FaceTime.
2. On the Menu Bar, select FaceTime > Preferences.

1. Under Settings, Check Allow Live Photos to be Captured During Video Calls.

Remember to give these instructions to the other people you want to FaceTime with!

4. Are You Taking FaceTime Live Photos the Right Way?

Before we look at more troubleshooting tips, let’s briefly review how to take FaceTime Live Photos in the first place. Feel free to skip this section, but it’s a good idea to ensure that you’re performing the operation correctly before assuming something is wrong.

On an iPhone:

1. Start the FaceTime call.
2. In a one-on-one call, select the Shutter button.
3. In a group FaceTime call, first select the tile of the person you want to photograph, then tap the Full-screen button. Once their tile fills the screen, tap the Shutter button.

On a Mac:

1. During a FaceTime call, select the FaceTime window or, in a group call, select the tile of the person you want to capture.
2. Select the Take Picture button. If you have a Mac with a Touch Bar, you can also use the Take Picture button that appears there while FaceTime is the active application.

You should get a notification that a Live Photo has been saved. Whether you’re on a Mac or iOS device, the photo should be saved to Photos.

5. Is Everyone in the Right Region?

For several reasons, Apple doesn’t offer the FaceTime Live Photo feature in all regions worldwide. This is according to their official support pages, but we could not find a list of specific places where Live Photos aren’t allowed.

If the people in the call aren’t all in the same region, that may explain why you can’t take a Live Photo. Using a VPN to circumvent this restriction may be possible, but we couldn’t test it.

6. Do You Have Enough Storage Space?

If you can’t find your Live Photos in Photos, it may be that your device has run out of storage space. Check whether your iOS or macOS device has available room to save new photos.

On an iPhone or iPad:

1. Open Settings.
2. Select General.
3. Select iPhone/iPad Storage.

On a Mac:

1. Select the Apple Button.
2. Choose About This Mac.
3. Choose Storage.

Here you’ll see how much free space is still available. If your device is full, move or delete data to make some extra room, then try to take a Live Photo Again.

7. Update to the Latest iOS or macOS Version

Live photos were first introduced in iOS 11, but with time Apple has support for older versions of iOS. Going by the Apple Support documents, there are no longer instructions for iOS 11 and 12 regarding Live Photos. So if you’re using a device that supports a newer version of iOS, you’ll have to update to the latest supported version.

Simply go to the Settings app > General > Software Update and check if there’s anything new to install. On macOS the path is Apple Button > About This Mac > Software Update.

8. Double Check the Live Photos Album Folder

Live Photos are saved to your Camera Roll, but we’ve read about some users who don’t see them there immediately. Most people check their camera roll by recency, and while it should show up there, you can also check the Live Photos album.

On an iOS device:

1. Open Photos.
2. Select Albums.

1. Under Media Types select Live Photos.

On a Mac:

1. Open Photos.
2. In the left-hand sidebar, look for Albums.
3. Under Albums, expand Media Types.

1. Select Live Photos.

If your photos aren’t here either, then they definitely haven’t been saved.

9. Toggle iCloud Off and On Again

Sometimes the problem is with iCloud, rather than anything going on with your local device. Try toggling iCloud for Photos on your device and logging back in again.

On a Mac:

1. Go to Apple Menu > System Preferences > Apple ID.

1. Select iCloud from the left-hand sidebar.

1. Next to Photos, remove the checkmark.
2. Now, put the checkmark back.

On an iPad or iPhone:

1. Open Settings.
2. Select your name.

1. Choose iCloud

1. Select Photos.

1. Toggle Sync to this iPhone off, then on again.

If simply toggling the option off and on doesn’t work, you can also try toggling the option off and restarting your device before turning the option on again.

10. Toggle FaceTime Off and On Again

The last culprit might be FaceTime itself, and some users have luck turning FaceTime off and then on again.

On a Mac:

1. Open FaceTime.
2. In the menu bar, select FaceTime.
3. Select Turn FaceTime Off.

1. Repeat the process and select Turn FaceTime On

On an iOS Device:

1. Open Settings.

1. Scroll down to FaceTime and select it.

1. Toggle FaceTime off and then on again.

As with the iCloud toggling tip above, you may want to restart your Mac or iOS device before turning FaceTime on again.

Alternative Way to Capture FaceTime Calls

Live Photos are convenient when the feature works, but it’s not the only way to grab a FaceTime call.

On a Mac, if all you want is a static photo, use Shift + Command + 3 to take a screenshot. You can also press Shift + Command + 5 and choose to record your screen. Then later, edit out the segment you want to keep. The main advantage of this alternative method is that it doesn’t rely on other people in the call to do anything special. On a Mac, both screenshots and screen recordings are saved to the desktop by default.

On an iPhone, you can take a screenshot by pressing the side and volume up button at the same time. You can record the screen by swiping down from the top right corner of the screen, and selecting the screen recording button in the Control Center. Both photos and recordings are saved to the camera roll. Just remember that you need to manually end screen recordings the same way you start them.

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