FaceTime通话挂断可能会使通话瞬间变成一场噩梦。无论是(Whether)在 iPhone、iPad 还是Mac上，我们都遇到过(Mac)FaceTime不配合的情况。在本文中，我们将探讨为什么会发生这种情况，并为Apple设备提供一些解决方案。
1. Facetime 可能会宕机
FaceTime挂断或连接问题可能不是您的问题。Apple 的FaceTime服务可能遇到困难。
您可以通过以下方式了解：
- 访问 Apple 的系统状态(System Status)页面：打开 Web 浏览器并导航至Apple 的系统状态页面(Apple’s System Status page)。此页面提供 Apple 服务的实时更新，包括FaceTime。
- 在列表中查找FaceTime ：滚动浏览(Scroll)服务列表，直到找到FaceTime。状态将在其旁边指示。
- 检查状态颜色(Status Color)：如果一切顺利，您将在FaceTime旁边看到绿色文本。如果出现问题，您会看到黄色或红色。
- 单击查看(Click)详细信息(Details)：如果出现问题，请单击警告图标以获取更多信息。苹果(Apple)经常提供有关正在发生的事情的详细信息以及预计修复时间。
- 检查第三方网站：如果您需要额外的确认，Down Detector等网站可以提供用户报告的各种服务的状态，包括FaceTime。
如果您发现FaceTime确实遇到问题，您可以执行以下操作：
- 等待：如果是系统范围的问题，您所能做的就是等待苹果(Apple)修复它。请密切关注系统状态(System Status)页面以获取更新。
- 使用(Use)替代方案：同时，您可以使用替代视频通话服务，例如Skype、Zoom或 Google Meet。
- 通知其他人：如果您打算使用FaceTime进行通话，请让对方知道该问题并建议使用其他平台。
- 关注Apple 支持(Apple Support)：有时，在社交媒体上关注Apple 支持(Apple Support)或查看其网站可以为持续出现的问题提供实时更新和解决方法。
如果Apple显示FaceTime服务是全绿的，那么就该开始检查连接端的问题，以修复FaceTime挂断的问题。
2. 互联网和 Wi-Fi 问题
稳定的互联网连接是任何视频通话服务的生命线，FaceTime也不例外。FaceTime通话挂断的挫败感可能源于您的 Wi-Fi 连接。信号弱、路由器错位或带宽过载都可能导致该问题。
解决方法(Fix)：如果您遇到挂断或断开连接的情况，请尝试靠近 Wi-Fi 路由器。如果问题仍然存在，请考虑投资能够处理更高带宽的路由器。
如果您使用的是 iPhone 或 iPad，您还可以重置网络设置。(reset network settings)这可以刷新您的网络连接并解决问题。只需(Just)记下您的Wi-Fi密码，因为重置会将其删除。如果您使用的是台式Mac或MacBook，您还可以尝试使用有线以太网连接(Ethernet)而不是Wi-Fi。如果您的Mac缺少以太网端口，您可以在(Ethernet)Amazon等网站上购买 USB以太网(Ethernet)适配器。
如果无论您使用哪种设备，您都遇到FaceTime问题，请查看我们的一般互联网连接故障排除指南(internet connection troubleshooting guide)以获取更多提示。
3. iOS 或 macOS 版本过时
与葡萄酒不同，软件不会随着时间的推移而变得更好。在过时版本的 iOS 或 macOS 上运行FaceTime可能会导致兼容性问题和故障，从而导致FaceTime挂起。在某些情况下，应用程序将拒绝直接启动或连接。
修复方法(Fix)：要解决此问题，请定期更新到最新版本的 iOS、iPadOS、tvOS 或 macOS。
在Mac(Mac)上，转至Apple Button > System Settings > General > Software Update。
在 iOS 设备上，转至Settings > General > Software Update。在某些较旧的 macOS 版本上，它仍然称为“系统偏好设置”。
4. FaceTime 群聊故障
通过FaceTime群组与朋友和家人联系固然令人愉快，但也难免会出现故障。有时，不可预见的故障可能会导致应用程序在群组通话期间意外挂断。
修复：与群聊给出问题的不同之处在于，参与聊天的每个人都(Fix)需要进行一些故障排除。只有部分参与者被踢出局吗？(Are)整个聊天室都挂掉了吗？这些可以作为线索来判断问题是专门针对群聊(Group Chat)还是单个参与者遇到问题。您可以与小组中遇到问题的任何人分享此故障排除指南，看看他们是否可以从自己的角度解决问题。
5. 蜂窝连接和VPN 中断(VPN Interruptions)
并非所有人都能随时随地使用Wi-Fi ；有时，我们必须依赖蜂窝连接。但是，手机信号较弱或VPN干扰可能会导致FaceTime通话中断。
解决方法(Fix)：如果您在使用蜂窝网络连接时遇到中断，请尝试禁用VPN或移至信号更好的区域。如果其他方法都失败了，连接到稳定的Wi-Fi网络可能会成为您的救星。请注意，公共WiFi应该被视为不安全，并且您应该在您不 100% 信任的
Wi-Fi网络上使用VPN 。
6.时间设置不正确
时间(Time)至关重要，在技术世界中，它比您想象的更加字面意义。设备上的时间设置不正确可能会导致FaceTime(FaceTime)出现问题，从而导致通话挂断。
解决方法(Fix)：确保设备的日期和时间设置设置为“自动”。在 iPhone 或 iPad 上，导航至“Settings > General > Date和时间(Time)”，然后切换“自动设置”开关。
在Mac(Mac)上，转到Apple Button > System Settings > General > Date和时间(Time)，并确保自动时间和日期切换设置为“打开”位置。
7. 连接不良通知
FaceTime通话期间的“连接不良”通知可能会导致沮丧和对话中断。这可能是由于您家中的其他设备消耗了大量互联网带宽。
解决方法(Fix)：要缓解此问题，请断开其他设备的连接或关闭可能占用连接的不必要的应用程序。
您应该检查您的互联网路由器是否支持“服务质量”（QoS）设置，您可以在其中指定某些类型的互联网流量（例如视频通话）应优先于下载大型应用程序或文件的人。
8. FaceTime 激活问题
FaceTime 偶尔挂断可能是由于其激活问题造成的。无论是Apple ID(Apple ID)故障还是激活过程出现问题，都可能导致随机断开连接。
修复(Fix)方法：前往iPhone 上的FaceTime设置，检查您的Apple ID是否已激活(Apple ID)FaceTime 。如有必要，请注销并重新登录，并确保您使用的是为FaceTime启用的正确(FaceTime)Apple ID。有时，在应用程序设置中关闭和
打开FaceTime可以解决激活问题。(FaceTime)
9. 特定于设备的问题
某些(Certain)设备（例如 iPad Air、iPod 或 iPhone X）可能存在导致FaceTime挂断的独特问题。
修复(Fix)方法：咨询Apple支持，获取适合您设备型号的解决方案。有时，特定于您的设备的软件更新可能可以解决该问题。这些更新通常旨在修复故障或增强与新版本 iOS 或 iPad 的兼容性。
您可以尝试进行网络搜索，其中包括“ Facetime断开连接”和您的设备型号，以查看是否存在已知的特定问题。
10. 来电通知(Notifications)和飞行模式(Airplane Mode)
意外点击通知或意外打开飞行(Airplane)模式可能会导致FaceTime问题，包括挂断电话。
解决方法(Fix)：有效管理通知或在FaceTime通话期间使用“请勿打扰”模式(Do Not Disturb mode)可以防止打扰。此外，请确保在通话期间关闭
飞行模式。(Airplane)
11. Android 与 FaceTime 的连接故障排除
FaceTime与 Android 的兼容性(compatibility with Android)是一项令人兴奋的发展，但也可能存在一些问题。如果您发现自己很难将Android(Android)设备连接到FaceTime通话，请不要担心。以下是一些常见问题和解决方案，可以帮助您解决问题。
连接要求
在进行故障排除之前，请确保您满足在Android设备上使用FaceTime链接的基本要求。你需要：
- Android 设备
- 强大的 Wi-Fi 或移动互联网连接
- 最新版本的Google Chrome或Microsoft Edge
如果您满足这些要求，您可能需要排除故障才能与拥有 Apple 的朋友一起聊天。以下是Android用户在尝试通过浏览器
加入FaceTime通话时面临的一些常见问题：(FaceTime)
- 无法加入通话：检查您的互联网连接并重新启动浏览器。如果问题仍然存在，请尝试使用其他符合要求的浏览器。
- 麦克风或摄像头(Camera)不工作：确保您的浏览器有权访问您的麦克风和摄像头。您通常可以在浏览器的隐私或安全选项中找到这些设置。
- 呼叫链接无法打开：手动将链接复制并粘贴到兼容的浏览器中。如果失败，请要求Apple用户重新发送链接。
- 呼叫不断断开(Keeps Disconnecting)：这可能是由于互联网连接不稳定造成的。确保您连接到强大的Wi-Fi网络，或者如果您的Wi-Fi不稳定，请使用移动数据。
- 看(See)不到其他参与者：尝试刷新通话或重新启动浏览器。如果这不起作用，请检查浏览器与视频播放相关的权限和设置。
- FaceTime 功能(FaceTime Features)在Android上不可用：某些功能（例如表情符号贴纸或滤镜）可能仅在(Available)Apple设备上可用。这不是错误，而是非Apple设备上(Apple)FaceTime的限制。
- 无法发送(Send)或接收FaceTime 链接(FaceTime Link)：Android 用户无法发起FaceTime通话。确保Apple用户正在发送链接并且他们使用的是最新的 iOS 或 macOS 版本。
FaceTime挂断并不一定是一个无法克服的问题。通过这些详细的修复，从互联网连接解决方案到 iOS 更新，您可以在 iPhone、iPad 或Mac上享受不间断的(Mac)FaceTime通话。
FaceTime Keeps Hanging Up? 11 Fixes to Try
FаceTime calls hanging up can turn a moment of connection into a nightmare. Whether on an iPhone, iPad, or Mac, we’νe all encountered thoѕe momеnts when FaceTime just doesn’t cooperate. In this article, we’ll explore why this hapрens and offer some solutions for Apple devices.
1. Facetime Could Be Down
FaceTime’s hanging up or connection issues may not be on your end. Apple’s FaceTime service could be experiencing difficulties.
Here’s how you can know:
- Visit Apple’s System Status Page: Open your web browser and navigate to Apple’s System Status page. This page offers real-time updates on Apple’s services, including FaceTime.
- Look for FaceTime in the List: Scroll through the list of services until you find FaceTime. The status will be indicated next to it.
- Check the Status Color: If everything runs smoothly, you’ll see green text next to FaceTime. If there’s an issue, you’ll see yellow or red instead.
- Click for Details: If there is an issue, click on the warning icon for more information. Apple often provides details about what’s going on and an estimated time for a fix.
- Check Third-Party Websites: If you want additional confirmation, websites like Down Detector provide user-reported statuses of various services, including FaceTime.
If you discover that FaceTime is indeed experiencing problems, here’s what you can do:
- Wait it Out: If it’s a system-wide issue, all you can do is wait for Apple to fix it. Keep an eye on the System Status page for updates.
- Use an Alternative: In the meantime, you can use alternative video calling services like Skype, Zoom, or Google Meet.
- Notify Others: If you plan to use FaceTime for a call, let the other party know about the issue and propose using another platform.
- Follow Apple Support: Sometimes, following Apple Support on social media or checking their website can provide real-time updates and workarounds for ongoing issues.
If Apple shows that the FaceTime service is all-green, it’s time to start looking at things on your end of the connection to fix FaceTime hanging up.
2. Internet and Wi-Fi Issues
A stable internet connection is the lifeline of any video calling service, and FaceTime is no different. The frustration of your FaceTime calls hanging up might be traced back to your Wi-Fi connection. A weak signal, router misplacement, or an overloaded bandwidth can all contribute to the problem.
The Fix: If you’re experiencing hanging up or disconnecting, try moving closer to the Wi-Fi router. If the problem persists, consider investing in a router that can handle higher bandwidth.
You may also reset network settings if you’re using an iPhone or iPad. This can refresh your network connection and resolve the issue. Just note your Wi-Fi passwords since a reset will erase them. If you’re using a desktop Mac or a MacBook, you can also try using a wired Ethernet connection instead of Wi-Fi. If your Mac lacks an Ethernet port, you can buy a USB Ethernet adapter on sites like Amazon.
If you’re getting FaceTime issues regardless of which device you use, check out our general internet connection troubleshooting guide for more tips.
3. An Outdated Version of iOS or macOS
Unlike wine, software doesn’t get better with time. Running FaceTime on an outdated version of iOS or macOS might cause compatibility issues and glitches, leading to FaceTime hanging up. In some cases, the app will refuse to launch or connect outright.
The Fix: To resolve this, regularly update to the latest version of iOS, iPadOS, tvOS, or macOS.
On a Mac, go to Apple Button > System Settings > General > Software Update.
On an iOS device, go to Settings > General > Software Update. On some older macOS versions, it’s still called “System Preferences.”
4. Group FaceTime Glitches
Connecting with friends and family via group FaceTime is delightful, but it’s not immune to glitches. Sometimes, an unforeseen glitch might cause the app to hang up unexpectedly during a group call.
The Fix: The difference with a group chat giving issues is that every person who participates in the chat needs to do a bit of troubleshooting. Are only some participants kicked out? Does the entire chat go down? These can be clues about whether the problem is with Group Chat specifically or if individual participants are having issues. You can share this troubleshooting guide with anyone in your group having issues to see if they can resolve the issue from their side.
5. Cellular Connection and VPN Interruptions
Not all of us are blessed with Wi-Fi everywhere we go; sometimes, we must rely on a cellular connection. However, a weak cell phone signal or VPN interference might cause FaceTime call interruptions.
The Fix: If you’re facing interruptions while using a cellular connection, try disabling your VPN or moving to an area with a better signal. If all else fails, connecting to a stable Wi-Fi network can be your savior. Just be mindful that public WiFi should be considered insecure, and you should use a VPN on Wi-Fi networks you don’t 100% trust.
6. Incorrect Time Settings
Time is of the essence, and in the world of technology, it’s more literal than you might think. Incorrect time settings on your device can create issues with FaceTime, leading to calls hanging up.
The Fix: Ensure your device’s date and time settings are set to “Automatically.” On an iPhone or iPad, navigate to Settings > General > Date & Time and toggle the “Set Automatically” switch.
On a Mac, go to Apple Button > System Settings > General > Date & Time and ensure the automatic time and date toggle is set to the “On” position.
7. A Poor Connection Notification
A “poor connection” notification during a FaceTime call can lead to frustration and a disconnected conversation. This might be due to other devices in your home consuming much of your internet bandwidth.
The Fix: To alleviate this issue, disconnect other devices or turn off unnecessary applications that might be hogging your connection.
You should check if your internet router supports a “quality of service” (QoS) setting, where you can specify that certain types of internet traffic, such as video calls, should have priority over people downloading large apps or files, for example.
8. FaceTime Activation Issues
FaceTime’s occasional hanging up might be due to issues with its activation. Whether it’s a glitch in your Apple ID or a problem with the activation process, these can cause random disconnections.
The Fix: Check if FaceTime is activated on your Apple ID by going to FaceTime settings on your iPhone. Log out and log back in if necessary, and ensure you’re using the correct Apple ID enabled for FaceTime. Sometimes, turning FaceTime off and on in its app settings can resolve activation issues.
9. A Device-Specific Issue
Certain devices, like the iPad Air, iPod, or iPhone X, may have unique problems that lead to FaceTime hanging up.
The Fix: Consult Apple support for solutions tailored to your device model. Sometimes, a software update specific to your device might be available to resolve the issue. These updates are often designed to fix glitches or enhance compatibility with newer versions of iOS or iPads.
You can try doing a web search that includes “Facetime disconnect” and the model of your device to see if there are known specific issues.
10. Call Notifications and Airplane Mode
Accidentally tapping on notifications or accidentally turning on Airplane mode can create FaceTime issues, including hanging up.
The Fix: Managing notifications effectively or using Do Not Disturb mode during FaceTime calls can prevent interruptions. Additionally, ensure that Airplane mode is turned off during calls.
11. Troubleshooting Android Connections to FaceTime
FaceTime’s compatibility with Android is an exciting development, but it may have hitches. If you find yourself struggling to connect your Android device to a FaceTime call, don’t fret. Here are some common issues and solutions to help you out.
Connection Requirements
Before troubleshooting, ensure you meet the basic requirements to use a FaceTime link on an Android device. You’ll need:
- An Android device
- A strong Wi-Fi or mobile internet connection
- The latest version of Google Chrome or Microsoft Edge
If you meet these requirements, you may have to troubleshoot to join your Apple-owning friends in a chat. Here are some common issues Android users face when trying to join a FaceTime call via a browser:
- Unable to Join the Call: Check your internet connection and restart your browser. If the problem persists, try using another browser that meets the requirements.
- Microphone or Camera Not Working: Ensure that your browser has permission to access your microphone and camera. You can usually find these settings in the browser’s privacy or security options.
- Call Link Doesn’t Open: Copy and paste the link into a compatible browser manually. If that fails, ask the Apple user to resend the link.
- Call Keeps Disconnecting: This could be due to an unstable internet connection. Ensure you’re connected to a strong Wi-Fi network or use mobile data if your Wi-Fi is unreliable.
- Can’t See Other Participants: Try refreshing the call or restarting your browser. If this doesn’t work, check your browser’s permissions and settings related to video playback.
- FaceTime Features Not Available on Android: Some features, like emoji stickers or filters, may only be available on Apple devices. This is not a bug but a limitation of FaceTime on a non-Apple device.
- Can’t Send or Receive a FaceTime Link: Android users can’t initiate a FaceTime call. Ensure the Apple user is sending the link and that they’re using the latest iOS or macOS version.
FaceTime hanging up doesn’t have to be an insurmountable problem. With these detailed fixes, from internet connection solutions to iOS updates, you can enjoy uninterrupted FaceTime calls on your iPhone, iPad, or Mac.
