您不希望错误消息占用您的电影时间。一些用户抱怨他们看到的错误消息。因此，在本文中，我们汇总了您在使用Disney Plus ( Disney+ ) 时可能会看到的所有错误消息的列表。这是有关如何修复Disney Plus(Disney Plus)流媒体错误的一站式商店。
修复 Disney Plus 流媒体错误
我们已经收集了Disney Plus(Disney Plus)用户遇到的所有常见错误消息和代码以及如何解决它们的列表。以下是Disney Plus流媒体错误。
- 迪士尼+“无法连接”错误
- 迪士尼+ 错误代码 4
- 迪士尼+ 错误代码 9
- 迪士尼+ 错误代码 39
- 迪士尼+ 错误代码 83
- 迪士尼+ 错误代码 22
- 迪士尼+ 错误代码 31
- 迪士尼+ 错误代码 11
- 迪士尼+ 错误代码 13
- 迪士尼+ 错误代码 24
- 迪士尼+ 错误代码 43
- 迪士尼+ 错误代码 73
- 迪士尼+ 错误代码 76
- 迪士尼+ 错误代码 41
- Disney+ Error Your帐户已被阻止
- 迪士尼+应用程序不断崩溃
让我们详细谈谈它们。
1]迪士尼+“无法连接”错误
如果您在尝试登录或启动Disney+时收到“无法连接” (Unable to Connect” )错误，您的浏览器无法连接到服务器。
此错误有两个原因。
- 用户太多
- 没有网络连接
至于第一个原因，您唯一能做的就是断开额外用户的连接，然后尝试登录到您想要流式传输的设备。
另一方面，如果问题是由于连接不足，您需要纠正您的 Internet 连接问题( rectify your Internet connection issue)。如果您在电视上，您应该等待您的设备连接到Internet，然后再启动应用程序。
有时，重新启动应用程序本身可以解决问题。因此，在尝试重新启动Disney plus 应用程序之前。
2]迪士尼+错误代码4
如果您的付款到期，您将看到错误代码 4 。(Error Code 4)因此，您可以转到设置并手动付款或检查您插入的卡详细信息是否正确。当您使用已过期的卡或来自不受支持的地区的卡时，可能会发生这种情况。
3]迪士尼+错误代码9
如果您看到此错误代码，则您已注销，您必须重新登录。这也可能意味着您的付款未得到处理。确保您使用的卡未过期、三位安全号码和所有付款信息正确无误。
4]迪士尼+错误代码39
如果您看到以下错误消息，请阅读本节以解决问题。
We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (Error Code 39).
正如错误消息所示，迪士尼(Disney)无法播放特定视频。在某些情况下，这是因为您所在地区的特定视频不可用。在这种特定情况下，您唯一能做的就是等待迪士尼(Disney)取消限制。
但是，在某些情况下，错误可能是因为您最近决定切换流媒体设备或HDMI电缆。要纠正这种情况下的错误，您可以使用规定的提示。
- 重新加载内容(Reload the content)。在某些情况下，只需重新加载视频就足以解决此错误。所以，到那，看看问题是否仍然存在。
- 重启设备(Restart the device)。重新启动(Restart)您正在流式传输的任何设备。通常，在(Usually)Xbox上流式传输的用户会遇到此错误。因此，强烈建议Xbox用户关闭设备并在 10 分钟左右后重新启动，看看问题是否仍然存在。
- 更改您的 HDMI 端口和电缆(Change your HDMI port and cables)。出现故障的HDMI端口和电缆可能是您遇到此问题的原因。因此，首先，切换端口，如果不是罪魁祸首，请更换电缆并查看问题是否已解决。此外，请确保您使用的是HDMI电缆而不是可转换电缆（例如，HDMI到VGA电缆）。
这样做，希望您的错误将得到修复。
5]迪士尼+错误代码83
这个错误有两个原因，服务器(Server)超时和网速慢(Internet)。如果Disney+服务器出现故障，您唯一能做的就是修复错误。如果您正面临网速慢的问题，请找出造成它的原因并解决问题。
6]迪士尼+错误代码22
Disney+ Error 22实际上并不是一个错误，它只是说您的帐户已配置家长控制，并且您正在观看的内容有年龄限制。因此，如果您不想要家长控制，可以将其从设置中删除。
7]迪士尼+错误代码31
如果您看到错误代码 31(Error Code 31)，则您设备上的Disney+应用程序很难识别您的位置。有两种可能的修复方法。
- 启用位置
- 使用 VPN
让我们详细谈谈它们。
启用位置
如果您设备上的位置（或GPS）被禁用，您将看到错误消息。
要在 Windows 计算机上启用位置(enable Location on a Windows computer)，您只需单击任务栏中的操作中心(Action Center)按钮并启用位置。(Location.)
如果您在手机上遇到此错误，您可以从 Android的(Android)快速设置 (Quick Settings )和iOS的Settings > Privacy > Location ServicesGPS。
使用 VPN
如果您仍然面临问题，请尝试一些免费的 VPN 服务(free VPN services)，或者去一些付费的 VPN 服务(paid VPN services)。
8]迪士尼+错误代码11
如果您尝试观看的内容在您所在的地区不可用，您将看到以下错误。
“We’re sorry, this video is not available in your region. If you think you are seeing this message in error, visit the Disney+ Help Center (Error Code 11).”
除了等待内容到达您所在的地区或取消限制之外，您无法纠正此错误。
9]迪士尼+错误代码13
从错误消息本身可以看出，当连接到您帐户的设备限制超过推荐值时，您将收到错误代码 13 。(Error Code 13)因此，请从您的帐户中删除不必要的设备并解决错误。
10]迪士尼+错误代码24
错误代码 24(Error Code 24)是因为没有Internet或连接丢失。因此，请纠正您的路由器或致电您的ISP以解决错误。
11]迪士尼+错误代码43
如果您的监视列表中的内容在您所在的地区不可用，您将看到错误代码 43 。(Error Code 43)因此，您只能等待并希望迪士尼(Disney)将这些内容带到您所在的地区。
12]迪士尼+错误代码73
如果您使用VPN服务将您连接到不支持Disney+的地区。因此，只需断开您的设备，问题就会得到解决。如果问题仍然存在，请检查您的设备上是否启用了定位(Location) 服务，如果没有，请打开它们并纠正错误。(Services)
13]迪士尼+错误代码76
错误代码 76 表示“我们目前的 Internet 连接速度很慢”。 (“We’re currently experiencing slow Internet connection speeds”. )因此，修复您的Internet连接，如果您仍然面临错误，那么您正在处理的是服务器过载。等待(Wait)Disney+工程师纠正错误，您就可以开始了。
14]迪士尼+错误代码41
您将看到错误代码 41(Error Code 41)，上面写着“We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code 41)” 如果问题仍然存在，如果您尝试观看的内容在您所在的地区不可用，请访问 Disney+ 帮助中心（错误代码 41） 。
15]Disney+ Error Your帐户已被阻止
您的帐户已被阻止(Your account has been blocked )可能有点难以修复。Disney+客户服务之前，您可以采取一些措施来纠正它。尝试更改您的密码、更改您的浏览器并交换ISP。如果没有任何效果，请联系[email protected] disney.com 了解更多详情。
16]迪士尼+应用程序崩溃
如果Disney+ App在您的设备上崩溃，最好的解决方案是重新安装它。因此，请卸载该应用程序并从以下链接下载。
这将为您修复错误。
如何修复 Disney Plus 缓冲？
确保(Make)您的设备操作系统和Disney+应用程序已更新至最新版本。清除其缓存并确保您拥有强大稳定的互联网连接。Disney Plus需要的速度是每秒 5MB。
迪士尼Plus卡在加载屏幕上
在这种情况下，您需要重新启动设备并检查。此外，检查Disney Plus Servers的状态。如果这没有帮助，请确保您的设备操作系统和Disney+应用程序已更新到最新版本，清除所有缓存并确保您拥有强大稳定的互联网连接。
希望您可以借助此处提到的解决方案修复Disney+
阅读下一篇： (Read Next: )Amazon Prime vs Netflix vs Hulu vs Hotstar – 最佳流媒体服务？(Amazon Prime vs Netflix vs Hulu vs Hotstar – Best streaming service?)
How to fix Disney Plus Streaming Errors
You don’t want an error message to take oνer your movie time. Some users have complained about error messаges that they are seeing. So, in this article, we have accumulatеd a list оf аll the error messаges that you may see while υsing Disney Plus (Disney+). This is a one-stop shop on how to fix Disney Plus streaming errors.
Fix Disney Plus Streaming Errors
We have accumulated a list of all the common errors messages and codes that Disney Plus users encounter and how to troubleshoot them. The following are the Disney Plus streaming errors.
- Disney+ “Unable to Connect” Error
- Disney+ Error Code 4
- Disney+ Error Code 9
- Disney+ Error Code 39
- Disney+ Error Code 83
- Disney+ Error Code 22
- Disney+ Error Code 31
- Disney+ Error Code 11
- Disney+ Error Code 13
- Disney+ Error Code 24
- Disney+ Error Code 43
- Disney+ Error Code 73
- Disney+ Error Code 76
- Disney+ Error Code 41
- Disney+ Error Your account has been blocked
- Disney+ App Keeps Crashing
Let us talk about them in detail.
1] Disney+ “Unable to Connect” Error
If you are getting an “Unable to Connect” error while trying to log in or start Disney+, your browser fails to connect to the server.
There are two reasons for this error.
- Too many users
- No Internet Connection
As for the first reason, the only thing you can do is to disconnect extra users and then try to log in to the device that you want to stream on.
On the other hand, if the problem is because of the lack of connection, you need to rectify your Internet connection issue. If you are on a TV, you should wait for your device to connect to the Internet before launching the application.
Sometimes, restarting the app itself can fix the problem. So, before doing anything trying restarting Disney plus app.
2] Disney+ Error Code 4
You will see Error Code 4 if your payment is due. So, you can go to settings and make payment manually or check if the card detail you have inserted is correct. It can occur when you use a card that has expired or from a non-supported region.
3] Disney+ Error Code 9
If you are seeing this error code then you have been logged out and you have to login again. This can also imply that your payment is not processed. Make sure that the card you are using is not expired, three-digit security number and all the payment information is correct.
4] Disney+ Error Code 39
If you are seeing the following error message, read this section to resolve the issue.
We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (Error Code 39).
As the error message suggests, Disney can not play a particular video. In some cases, it is because of the unavailability of a particular video in your region. In that particular scenario, the only thing you can do is wait for Disney to remove the restrictions.
However, in some cases, the error can be because of your recent decision to switch the streaming device or the HDMI cable. To rectify the error in this scenario, you can use the prescribed tips.
- Reload the content. In some cases, just reloading the video is enough to resolve this error. So, to that and see if the issue persists.
- Restart the device. Restart whatever device you are streaming on. Usually, users streaming on Xbox face this error. So, it is highly recommended for Xbox users to turn off the device and restart it after 10 minutes or so and see if the issue persists.
- Change your HDMI port and cables. Malfunctioned HDMI ports and cables can be the reason why you are facing this issue. So, first, switch the port and if it’s not the culprit, change the cables and see if the issue is fixed. Also, make sure that you are using an HDMI cable and not a convertible cable(eg, HDMI to VGA cable).
Do this and hopefully, your error will be fixed.
5] Disney+ Error Code 83
There are two reasons for this error, Server timeout, and slow Internet. If the Disney+ server is down, the only thing you can do is fix the error. If you are facing slow Internet, figure out what’s causing it and resolve the cause.
6] Disney+ Error Code 22
Disney+ Error 22 is not actually an error, it’s just saying the parental control has been configured on your account and the content you are watching is age-restricted. So, if you don’t want parental control, you can remove it from the settings.
7] Disney+ Error Code 31
If you are seeing Error Code 31, then the Disney+ app on your device is having a hard time recognizing your location. There are two possible fixes of the same.
- Enable Location
- Use VPN
Let us talk about them in detail.
Enable Location
If the location (or GPS) on your device is disabled, you will see the error message.
To enable Location on a Windows computer, you can just click on the Action Center button from the taskbar and enable Location.
If you are encountering this error on a phone, you can enable GPS from Quick Settings for Android and Settings > Privacy > Location Services for iOS.
Use VPN
If you are still facing the issue, try some free VPN services, or go for some paid VPN services.
8] Disney+ Error Code 11
You will see the following error if the content you are trying to watch is not available in your region.
“We’re sorry, this video is not available in your region. If you think you are seeing this message in error, visit the Disney+ Help Center (Error Code 11).”
There’s nothing you can do to rectify this error other than to wait for the content to come to your region or for the restrictions to be lifted.
9] Disney+ Error Code 13
Evident from the error message itself, you will get Error Code 13 when the limit of devices connected to your account exceeds the recommended value. So, remove unnecessary devices from your account and resolve the error.
10] Disney+ Error Code 24
Error Code 24 is because of no Internet or connection loss. So, rectify your router or call your ISP in order to resolve the error.
11] Disney+ Error Code 43
You will see Error Code 43 if the content from your watchlist is unavailable in your region. So, you can only wait and hope that Disney brings that content to your region.
12] Disney+ Error Code 73
If you use a VPN service that connects you to a region where Disney+ is unsupported. So, just disconnect your device and the issue will be fixed. If the issue persists, check if Location Services are enabled on your device, if not, turn them on and rectify the error.
13] Disney+ Error Code 76
Error Code 76, says “We’re currently experiencing slow Internet connection speeds”. So, fix your Internet Connection and if you are still facing the error then server overload is what you are dealing with. Wait for Disney+ engineers to rectify the error and you will be good to go.
14] Disney+ Error Code 41
You will see Error Code 41, which says “We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code 41)” if the content you are trying to watch is unavailable in your region.
15] Disney+ Error Your account has been blocked
Your account has been blocked can be a bit daunting to fix. But there are a few things you can do to rectify it before contacting Disney+ customer care. Try changing your password, changing your browse, and swapping the ISP. If nothing works, contact [email protected]disney.com for more details.
16] Disney+ App Crashing
If the Disney+ App is crashing on your device the best solution would be to reinstall it. So, uninstall the app and download it from the following links.
This will fix the error for you.
How do I fix Disney Plus buffering?
Make sure that your device OS and your Disney+ app are updated to their latest version. Clear its cache and ensure that you have a strong stable internet connection. The speed that Disney Plus requires is 5MB per second.
Disney Plus stuck on Loading screen
In this case, you need to restart your device and check. Also, check the status of Disney Plus Servers. If this does not help, ensure that your device OS and your Disney+ app are updated to their latest version, clear all cache and ensure that you have a strong stable internet connection.
Hopefully, you can fix Disney+ errors with the help of the solutions mentioned here.
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