如果当您首次打开新的Windows 10设备时，您的设备在显示“其他用户^{(Other user)}”的欢迎屏幕上^{(starts on the Welcome Screen)}启动，而不是在开箱即用体验 (OOBE)^{(Out of Box Experience (OOBE))}中启动，并且您无法登录设备或使用Windows，那么这篇文章将确定此异常行为的原因，并提供此问题的解决方法。

Windows 10 启动到欢迎屏幕^{(Welcome Screen)}而不是OOBE

您可能会遇到第一次打开新的Windows 10设备并且设备在欢迎屏幕^{(Welcome Screen)}上启动而不是在OOBE中启动的问题的原因是因为dwm.exe，一个关键的Windows进程无法启动。

根据Microsoft的说法，在某些情况下，视频驱动程序会发送一个TDR（超时检测恢复），这（按设计）会导致Winlogon停止并重新启动DWM。如果TDR在启动序列的早期发生（在Winlogon状态机完全初始化之前，或者在Winlogon甚至第一次启动DWM之前），那么我们可以进入dwm.exe循环一次又一次地被终止。一旦进入此循环，会话就会终止，从而导致以 Other User身份登录。

如果您遇到此问题，可以尝试以下推荐的解决方法来快速解决此问题：

• 按住 Shift 键。
• 按下或单击欢迎屏幕^{(Welcome Screen)}右下角的电源^(Power)按钮。
• 按或单击重新启动选项。

如果这不起作用，请按住电源^(Power)按钮 30 秒以完全重新启动计算机。

我们希望这里有所帮助。

Windows 10 boots to Welcome Screen instead of OOBE

Іf when yоu turn on a new Windows 10 deviсe for the first time your devicе starts on the Welcome Screen, which displays Other user, instead of starting in the Out of Box Experience (OOBE), and you cannot log on to the device or use Windows, then this post will identify the cause of this abnormal behavior, as well as present the workaround for this issue.

Windows 10 boots to Welcome Screen instead of OOBE

The reason that you might experience the issue whereby you turn on a new Windows 10 device for the first time and the device starts on the Welcome Screen, instead of starting in OOBE is because dwm.exe, a critical Windows process fails to start.

According to Microsoft, in some circumstances, the video driver sends a TDR (Timeout Detect Recovery) which (by design) leads to Winlogon to stop and restart the DWM. If the TDR happens very early in the boot sequence (either before the Winlogon state machine is fully initialized, or before Winlogon has even launched the DWM for the first time) there is a condition where we can get into a loop of where dwm.exe is being terminated over and over again. Once in this loop, the session gets terminated which causes to be logged in as Other User.

If you’re faced with this issue, you can try the recommended workaround described below to quickly fix the issue:

• Press and hold the Shift key.
• Press or click the Power button in the lower-right corner of the Welcome Screen.
• Press or click the Restart option.

If this doesn’t work, press and hold the Power button for 30 seconds to completely restart the computer.

We hope something here helps you.

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