(Amazon Fire TV devices)在加载Fire OS(Fire OS)主屏幕之前， Amazon Fire TV 设备会在您的电视屏幕上显示“ Fire TV”或“ Amazon ”徽标 3-5 秒。电源(Power)问题、过热和硬件损坏可能会导致Fire TV Stick卡在亚马逊(Amazon)徽标上。
如果您的Fire TV Stick 在启动屏幕上冻结(Fire TV Stick freezes on the start-up screen)，本教程中的故障排除修复程序应该可以解决问题。以下解决方案适用于所有Amazon Fire TV Stick型号或世代。
1. 等一下
有时，问题是由于临时系统故障造成的。亚马逊(Amazon)建议在尝试任何故障排除措施之前至少等待 25 分钟。保持Amazon Fire TV Stick通电，不要按Fire TV Remote上的任何键。
过热还可能导致Fire TV Stick在启动阶段冻结在黑屏上。(Fire TV Stick to freeze on a black screen)在Fire(Fire) TV Stick与电视、显示器和其他电子设备之间留出合理的距离。如果 Fire(Fire) TV Stick离(Stick)发热设备太近，它可能会过热。
我们建议使用设备包装中包含的HDMI延长器将(HDMI)Fire TV Stick连接到电视。延长器可让Fire TV Stick与电视保持一定距离，并可防止过热。
如果您的Fire TV Stick很热，请先让它冷却 10-30 分钟，然后再打开电源，尤其是在长时间使用之后。在设备（物理上）热或过热时重新启动设备可能会触发亚马逊(Amazon)徽标问题。
2. 重启你的 Fire TV Stick
(Reboot)如果Amazon Fire TV Stick(Amazon Fire TV Stick)停留在Amazon徽标上超过 25 分钟，请重新启动它。重启设备将刷新其操作系统并允许其启动而不会出现任何问题。
从电源插座上拔下Fire TV Stick 的电源适配器三秒钟，然后将其重新插入。如果问题仍然存在，则Firestick设备可能没有获得足够的电力——可能是电源配件有故障或不合格。
请参阅下一部分以验证您是否使用兼容的配件
为您的Amazon Fire TV Stick供电。(Amazon Fire TV Stick)
3.使用正品电源配件
如果Fire TV 设备(Fire TV devices)没有从电源适配器获得足够的电力供应，它们可能会冻结在Amazon徽标上。(Amazon)将(Insert)USB电缆插入电源适配器，然后将适配器插入墙壁插座或电源板。不要从电视的(Don)USB端口
为流媒体棒供电。
此外，亚马逊(Amazon)建议使用开箱即用的Fire TV Stick随附的电源配件（电缆和适配器）。(Fire TV Stick)第三方配件的额定功率可能无法让您的Fire TV Stick超过亚马逊(Amazon)徽标。不合格(Substandard)的电源适配器和电缆甚至可能损坏流媒体设备。
如果您必须使用第三方电源配件，请确保它们的功率和额定电压 (5V/1A) 与Fire TV Stick设备随附的原始电源适配器相似。
使用亚马逊原装配件为您的Fire TV Stick供电。如果随附的电源配件损坏，您可以在亚马逊网站上
找到替换的USB电源线和适配器。(USB)
4. 尝试不同的 HDMI 端口
将您的Fire TV Stick插入有故障的HDMI端口也可能导致它在亚马逊(Amazon)徽标上冻结。此外，您的电视可能无法检测或识别Fire TV Stick。如果您的电视或显示器有多个HDMI端口，请将Fire TV Stick设备移至不同的HDMI端口。
在将 Fire TV Stick移至另一个HDMI端口之前，请关闭Fire TV Stick （拔下电源线）。(Stick)将流媒体棒插回电源并检查它是否通过亚马逊(Amazon)标志启动。
如果问题仍然存在，请将不同的设备（游戏机、流媒体设备等）连接到同一个HDMI端口。如果其他设备在HDMI端口中正常工作，则您的Fire TV Stick或其电源配件可能有故障。
如果您的Fire TV Stick和其他HDMI设备在连接到电视时一直冻结，请联系您的电视制造商。或者，如果您的电视无法从所有HDMI设备接收稳定的输入信号。
5. 拔掉干扰配件
HDMI 分配器(HDMI splitters)和集线器可能会中断信号从HDMI设备到电视的传输。如果您的Fire TV Stick连接到HDMI集线器或分配器，请将其直接插入电视。
6. 验证您的(Your)电视是否支持 HDCP(Supports HDCP)
HDCP（高数字内容保护(High Digital Content Protection)）是一种加密系统，可防止未经授权复制或复制数字内容。加密系统内置于设备（智能电视(TVs)、控制台、流媒体设备等）和带有HDMI和DVI连接器的电缆中。
许多数字（音频和视频）受HDCP标准保护。新一代(New-generation)电子设备和流媒体设备还具有符合 HDCP 标准的 HDMI(HDCP-compliant HDMI)和DVI端口和连接器。
Amazon Fire Stick是一种符合 HDCP 标准的设备，仅适用于符合 HDCP 标准的电视(HDCP-compliant TVs)或显示器。如果连接到不符合 HDCP 标准的电视
，设备可能会卡在亚马逊徽标屏幕上。(Amazon)
用于HDMI(HDMI)设备和连接器的第一个HDCP版本 (v1.1)于 2003 年推出。如果您的电视在同一年或更早推出，它可能不支持HDCP标准。我们建议您手动验证电视的HDCP合规状态。
查看电视的包装、规格表或说明手册中是否有HDCP标签。对您的电视型号的Google搜索也可能会显示它是否支持HDCP。如果您没有找到任何与HDCP相关的信息，请联系您的电视制造商。
7.尝试不同的电视
将您的Fire TV Stick连接到另一台电视可以帮助诊断有问题的设备。如果Fire TV Stick在其他电视(TVs)上正常启动，则您的电视的HDMI端口可能有故障。
如果您的智能电视的操作系统或固件过时，外部流媒体设备也可能出现故障。更新您的电视或联系制造商寻求指导。
如果您的Fire(Fire) TV Stick卡在不同(Stick)电视(TVs)和显示器
的亚马逊(Amazon)徽标上，请将其重置为出厂设置。
8. 恢复出厂设置您的 Fire(Reset Your Fire) TV Stick
重置Fire TV Stick将清除设备上所有下载的内容——文件、应用、帐户信息和应用内购买。
当设备在亚马逊(Amazon)徽标上冻结时，按住遥控器上的右(Right)导航和后退(Back)按钮。按住两个键至少 10 秒钟，直到Fire TV Stick显示出厂重置提示。在确认提示中选择确定(Select OK)以将设备重置为出厂默认设置。
联系亚马逊支持
如果在尝试上面列出的所有故障排除修复后问题仍然存在，
请联系亚马逊的设备支持。(Amazon’s Device Support)
Fire TV Stick Stuck on the “Fire TV” or “Amazon” Logo? 8 Fixes to Try
Amazon Fire TV devices display the “Fire TV” or “Amazon” logo for 3-5 seconds on your TV screen before loading the Fire OS home screen. Power supply issues, overheating, and hardware damages may cause the Fire TV Stick to get stuck on the Amazon logo.
If your Fire TV Stick freezes on the start-up screen, the troubleshooting fixes in this tutorial should resolve the problem. The solutions below apply to all Amazon Fire TV Stick models or generations.
1. Wait It Out
Sometimes, the problem is due to a temporary system glitch. Amazon recommends waiting for at least 25 minutes before trying any troubleshooting measures. Keep the Amazon Fire TV Stick powered, and don’t press any key on the Fire TV Remote.
Overheating can also cause the Fire TV Stick to freeze on a black screen at the boot-up stage. Leave a reasonable distance between your Fire TV Stick and your TV, monitor, and other electronic appliances. Your Fire TV Stick can overheat if it’s too close to heat-producing devices.
We recommend connecting your Fire TV Stick to your TV using the HDMI extender included in the device packaging. The extender keeps the Fire TV Stick away from your TV by a little distance and may prevent overheating.
If your Fire TV Stick is hot, let it cool for 10-30 minutes before powering it on—especially after prolonged usage. Restarting the device while it’s (physically) hot or overheating can trigger the Amazon logo issue.
2. Power Cycle Your Fire TV Stick
Reboot your Amazon Fire TV Stick if it remains stuck on the Amazon logo for over 25 minutes. Power-cycling the device will refresh its operating system and allow it to boot without any issue.
Unplug your Fire TV Stick’s power adapter from the power outlet for three seconds and plug it back in. If the problem persists, the Firestick device is likely not receiving enough power—perhaps, the power accessories are faulty or substandard.
Refer to the next section to verify that you’re powering your Amazon Fire TV Stick using compatible accessories.
3. Use Authentic Power Accessories
Fire TV devices may freeze on the Amazon logo if they don’t receive enough power supply from the power adapter. Insert the USB cable into a power adapter and plug the adapter into a wall outlet or power strip. Don’t power the streaming stick from your TV’s USB port.
Additionally, Amazon recommends using the power accessories (cable and adapter) that ship with Fire TV Stick out-of-the-box. The power rating of third-party accessories may not boot your Fire TV Stick past the Amazon logo. Substandard power adapters and cables may even damage the streaming device.
If you must use third-party power accessories, ensure they have similar wattage and voltage rating (5V/1A) as the original power adapter that ships with Fire TV Stick devices.
Use Amazon’s original accessories to power your Fire TV Stick. If the included power accessories are damaged, you’ll find replacement USB power cords and adapters on Amazon’s website.
4. Try a Different HDMI Port
Plugging your Fire TV Stick into a faulty HDMI port could also cause it to freeze on the Amazon logo. Also, your TV may not detect or recognize the Fire TV Stick. If your TV or monitor has multiple HDMI ports, move the Fire TV Stick device to a different HDMI port.
Turn off the Fire TV Stick (unplug its power cable) before moving it to another HDMI port. Plug the streaming stick back into the power source and check if it boots past the Amazon logo.
If the problem persists, connect a different device (game console, streaming device, etc.) to the same HDMI port(s). If other devices work correctly in the HDMI port(s), your Fire TV Stick or its power accessories are probably faulty.
Contact your TV manufacturer if your Fire TV Stick and other HDMI devices keep freezing when connected to your TV. Or if your TV fails to receive stable input signals from all HDMI devices.
5. Unplug Interfering Accessories
HDMI splitters and hubs can disrupt the transmission of signals from HDMI devices to your TV. If your Fire TV Stick is connected to an HDMI hub or splitter, plug it directly into the TV.
6. Verify That Your TV Supports HDCP
HDCP (High Digital Content Protection) is an encryption system that prevents unauthorized duplication or copying of digital content. The encryption system is built into devices (smart TVs, consoles, streaming devices, etc.) and cables with HDMI and DVI connectors.
Many digital (audio and video) are protected by the HDCP standard. New-generation electronic appliances and streaming devices also have HDCP-compliant HDMI and DVI ports and connectors.
The Amazon Fire Stick is an HDCP-compliant device that only works on HDCP-compliant TVs or monitors. The device may get stuck on the Amazon logo screen if connected to a non-HDCP-compliant TV.
The first HDCP version (v1.1) for HDMI devices and connectors was launched in 2003. If your TV launched in the same year or earlier, it might not support the HDCP standard. We recommend running a manual verification of your TV’s HDCP compliance status.
Check your TV’s packaging, specifications sheet, or instruction manual for an HDCP label. A Google search of your TV model may also reveal whether or not it supports HDCP. Contact your TV manufacturer if you don’t find any HDCP-related information.
7. Try a Different TV
Connecting your Fire TV Stick to a different TV can help diagnose the problematic device. If the Fire TV Stick boots properly on other TVs, your TV’s HDMI ports are probably faulty.
External streaming devices may also malfunction if your smart TV’s operating system or firmware is outdated. Update your TV or contact the manufacturer for guidance.
Reset your Fire TV Stick to factory settings if it’s stuck on the Amazon logo on different TVs and monitors.
8. Factory Reset Your Fire TV Stick
Resetting your Fire TV Stick will erase all downloaded content on the device—files, apps, account information, and in-app purchases.
When the device freezes on the Amazon logo, press and hold the Right navigation and Back buttons on the remote. Hold both keys for at least 10 seconds until the Fire TV Stick displays a factory reset prompt. Select OK on the confirmation prompt to reset the device to factory defaults.
Contact Amazon Support
Reach out to Amazon’s Device Support if the issue persists after trying all troubleshooting fixes listed above.
