Chrome 操作系统(Chrome OS)文件管理器中的Google Drive网关有时无法正常工作。因素包括本地存储不足、临时系统故障、软件错误、第三方应用程序的干扰等。
本文将重点介绍 11 个故障排除修复程序，如果Google Drive无法在您的Chromebook上运行，可以尝试。
1. 检查您的互联网连接
在没有互联网连接的情况下，您无法将文件同步到Chromebook上的Google Drive 。因此，第一步是确认您的Chromebook可以访问互联网。访问(Visit)您设备上的任何网站并检查页面是否加载。您可以将其他设备连接到与您的Chromebook(Chromebook)相同的网络，并检查互联网是否也适用于这些设备。
如果问题仍然存在，请重新启动您的 Wi-Fi 路由器，将您的Chromebook连接到网络，然后重新访问Google Drive。您还应该考虑将Chromebook移近路由器，增强路由器的 Wi-Fi 信号(boosting the router’s Wi-Fi signal)，并更新路由器的固件。最后，如果您在Chromebook上使用互联网仍有困难，请联系您的互联网提供商。
2.关闭并重新打开文件应用程序
如果您的互联网连接正常，但Google 云端硬盘(Google Drive)无法正常工作，刷新“文件”(Files)应用程序应该可以解决问题。此故障排除技术适用于某些无法在“文件”(Files)应用中找到Google Drive文件夹的Chromebook 用户。(some Chromebook users)
要关闭“文件”应用，请点击应用窗口右上角的x 图标。(x icon)或者，按Alt，选择Chromebook Shelf上的Files 应用程序图标(Files app icon)，然后选择Close。
重新启动“文件”(Files)应用并检查同步到Google Drive文件夹的文件是否可以在其他设备上访问。
3.检查您设备的存储
如果您的Chromebook(Chromebook)没有足够的存储空间，则通过“文件”(Files)应用将文件下载或上传到Google Drive可能会失败。(Google Drive)
在“文件”应用中，点击右上角的菜单图标(menu icon)以查看Chromebook的免费存储空间。
或者，打开设置(Settings)并转到设备(Device)>存储管理(Storage management)。
如果您的设备存储空间不足，请参阅这些关于释放 Chromebook 空间(freeing up space on Chromebooks)和优化 Google Drive 存储(optimizing Google Drive’s storage)空间的综合教程。
4. 检查Google Drive 服务状态(Google Drive Service Status)
服务器端停机时间可能是Google Drive无法正常工作的原因。使用DownDetector(DownDetector)等实时站点监控工具检查 Google Drive 的服务器状态。
如果 Google 云端硬盘的服务器出现问题，请联系Google 云端硬盘支持(Google Drive Support)报告服务中断。
5. 释放谷歌存储空间
如果您没有足够的Google存储空间，您的Chromebook不会将文件同步到Google 云端硬盘。(Google Drive)从浏览器访问您的Google 帐户信息中心(Google Account dashboard)，并在“帐户存储空间”部分检查您的Google存储空间。(Google)
如果您的Google存储空间已用完，您可以申请向Chromebook新用户免费提供的 100GB Google One 特权(free 100GB Google One perk)。如果您的设备不符合这项福利的条件，请使用 Google 的“存储管理器”来释放所有 Google 服务的空间(free up space across all Google services)。
- 在您的 Google 帐户信息中心中选择管理存储空间。(Manage storage)
- 滚动到“取回您的空间”部分，然后选择释放帐户存储空间(Free up account storage)。
这将启动Google 存储(Google Storage)管理器，该工具可以突出显示消耗您的Google存储的文件。
- 要释放部分中的帐户空间，请选择“查看并释放到...”
- 选择您不再需要的文件/项目，然后点击右上角的Bin图标以永久删除它们。
6. 更新您的 Chromebook
我们发现Google Drive故障在(Google Drive)Chrome OS Build 81到Build 84上普遍存在，同时梳理了这个Chromebook 社区(Chromebook Community)和Reddit 线程(Reddit thread)。这些Chrome 操作系统(Chrome OS)版本存在一些错误，这些错误会破坏Google Drive与Files应用程序的集成。
如果您的Chromebook(Chromebook)运行这些旧版Chrome 操作系统(Chrome OS)，请从设置菜单安装稳定更新。
转到设置(Settings)>关于 Chrome 操作系统(About Chrome OS)，然后选择检查更新(Check for updates)。
如果您的设备已经在后台下载了更新，您可能会在此页面上找到“重新启动”按钮。点击重新启动(Restart)以安装 Chrome 操作系统更新。
7.重新连接谷歌驱动器
这样做会删除Google 云端硬盘(Google Drive)并将其重新添加到 Chromebook 的文件管理器中。关闭Files应用，启动Settings应用，展开Advanced部分，选择Files，然后打开Disconnect Google Drive account。
请注意，这不会断开或从您的Chromebook中删除您的(Chromebook)Google帐户。相反，关闭断开 Google 云端硬盘帐户(Disconnect Google Drive account)选项，重新打开文件(Files)应用程序，然后检查您是否能够在应用程序内将文件同步到Google 云端硬盘(Google Drive)。
8.关闭你的VPN
以下故障排除解决方案解决了一些 Chromebook 用户的问题(resolved the problem for some Chromebook users)。如果Google 云端硬盘(Google Drive)未显示在 Chromebook 的文件管理器中，请关闭任何活动的虚拟专用网络 ( VPN ) 连接或应用程序并再次检查。
9. 重启你的 Chromebook
执行软重启可以加快 Chromebook(speed up your Chromebook)的速度并修复其他与软件相关的问题。关闭(Close)所有活动的应用程序，关闭设备，然后重新打开。
点击通知中心的时间或电池图标，然后选择电源(Power)按钮。或者，按住 Chromebook 的电源按钮并选择关机(Power Off)。
等待(Wait)大约一两分钟，按下电源按钮重新启动Chromebook，连接到互联网，然后启动文件(Files)应用程序。
10. 使用谷歌云端硬盘应用
如果您无法从“文件”(Files)应用将文件同步到云端，那么独立的Google 云端硬盘(Google Drive)应用应该可以正常运行。将此视为问题的临时解决方法。
从 Play 商店安装Google Drive，(Google Drive from the Play Store)并检查您是否可以将文件从 Chromebook 同步到云端。
11. Powerwash 你的 Chromebook
如果Google 云端硬盘(Google Drive)仍无法在“文件”(Files)应用中运行，请考虑将您的 Chromebook 重置为出厂默认设置(resetting your Chromebook to factory default)。但是，在您这样做之前，请将您的文件备份到外部存储设备。
打开Chromebook设置，选择Advanced，选择Reset settings，然后选择Reset按钮。
这些故障排除解决方案中的至少一种应该可以解决Google Drive无法在您的Chromebook上运行的问题。如果您仍然遇到问题，请联系Google 云端硬盘支持服务(Google Drive Support Service)或 Chromebook 的制造商。
Google Drive Not Working on Chromebook? 11 Ways to Fix
Τhe Google Drive gаteway in the Chrome OS file manager sometimes fails to work correctly. Factors range from insufficient local storage to temporary system glitches, software bugs, interference from third-party apps, etc.
This article will highlight 11 troubleshooting fixes to try if Google Drive is not working on your Chromebook.
1. Check Your Internet Connection
You cannot sync files to Google Drive on your Chromebook without an internet connection. So the first step is to confirm that your Chromebook has internet access. Visit any website on your device and check if the page loads. You can connect other devices to the same network as your Chromebook and check if the internet works for those devices as well.
If the problem persists, reboot your Wi-Fi router, connect your Chromebook to the network, and reaccess Google Drive. You should also consider moving your Chromebook closer to the router, boosting the router’s Wi-Fi signal, and updating your router’s firmware. Finally, contact your internet provider if you’re still having difficulties using the internet on your Chromebook.
2. Close and Reopen the Files App
If your internet connection is fine, but Google Drive isn’t working, refreshing the Files app should resolve the problem. This troubleshooting technique works for some Chromebook users who couldn’t find the Google Drive folder in the Files app.
To close the Files app, tap the x icon on the top-right corner of the app window. Alternatively, press Alt, select the Files app icon on the Chromebook Shelf, and select Close.
Relaunch the Files app and check if files synced to the Google Drive folder are accessible on other devices.
3. Check Your Device’s Storage
Downloading or uploading files to Google Drive via the Files app may fail if your Chromebook doesn’t have enough storage space.
In the Files app, tap the menu icon in the top-right corner to check the free storage of your Chromebook.
Alternatively, open Settings and go to Device > Storage management.
If your device’s storage is low, refer to these comprehensive tutorials on freeing up space on Chromebooks and optimizing Google Drive’s storage.
4. Check Google Drive Service Status
Server-side downtime could be the reason why Google Drive is not working. Use real-time site monitoring tools like DownDetector to check Google Drive’s server status.
If there’s a problem with Google Drive’s servers, contact Google Drive Support to report the service outage.
5. Free Up Google Storage
Your Chromebook won’t sync files to Google Drive if you don’t have enough Google storage. Visit your Google Account dashboard from a browser and check your Google storage in the “Account storage” section.
If you’ve exhausted your Google storage, you can claim the free 100GB Google One perk available to new Chromebook users. If your device doesn’t qualify for the perk, use Google’s “Storage manager” to free up space across all Google services.
- Select Manage storage in your Google Account dashboard.
- Scroll to the “Get your space back” section and select Free up account storage.
That’ll launch the Google Storage manager, a tool that highlights files consuming your Google storage.
- To free up account space in a section, select “Review and free up to…”
- Select files/items you no longer need and tap the Bin icon in the top-right corner to delete them permanently.
6. Update Your Chromebook
We discovered that Google Drive failure is prevalent on Chrome OS Build 81 through Build 84 while combing through this Chromebook Community and Reddit thread. These Chrome OS versions have some bugs that break Google Drive integration with the Files app.
Install a stable update from the settings menu if your Chromebook runs these old Chrome OS versions.
Go to Settings > About Chrome OS and select Check for updates.
You might find a “Restart” button on this page if your device already downloaded the update in the background. Tap Restart to install the Chrome OS update.
7. Reconnect Google Drive
Doing this will remove and re-add Google Drive to your Chromebook’s file manager. Close the Files app, launch the Settings app, expand the Advanced section, select Files, and toggle on Disconnect Google Drive account.
Note that this doesn’t disconnect or remove your Google account from your Chromebook. Instead, toggle off the Disconnect Google Drive account option, reopen the Files app, and check if you’re able to sync files to Google Drive within the app.
8. Turn Off Your VPN
The following troubleshooting solution resolved the problem for some Chromebook users. If Google Drive isn’t showing up in your Chromebook’s file manager, close any active virtual private network (VPN) connection or app and check again.
9. Restart Your Chromebook
Performing a soft reboot can speed up your Chromebook and fix other software-related issues. Close all active applications, shut down your device, and turn it back on.
Tap the time or battery icon in the notification center and select the Power button. Alternatively, press and hold your Chromebook’s power button and select Power Off.
Wait for about a minute or two, press the power button to restart your Chromebook, connect to the internet, and launch the Files app.
10. Use the Google Drive App
If you can’t sync files to the cloud from the Files app, the standalone Google Drive app should work without issues. Consider this a temporary workaround to the problem.
Install Google Drive from the Play Store and check if you can sync files from your Chromebook to the cloud.
11. Powerwash Your Chromebook
If Google Drive still isn’t working in the Files app, consider resetting your Chromebook to factory default. Before you do so, however, backup your files to an external storage device.
Open your Chromebook settings, select Advanced, select Reset settings, and select the Reset button.
At least one of these troubleshooting solutions should fix problems with Google Drive not working on your Chromebook. Contact Google Drive Support Service or your Chromebook’s manufacturer if you still face issues.
