^{(Google Maps)}当您开始导航到某个地方时， ^{(start navigating to a place)}Google 地图应该会提供语音指示。如果您在开车或骑自行车时必须注视道路，语音导航非常有用。^(Voice)谷歌地图^{(Google Maps)}语音导航很稳定，几乎总是有效。

但是，缓慢的互联网连接、不正确的导航设置和临时系统故障可能会破坏功能。本教程涵盖了 12 个修复，如果Google 地图^{(Google Maps)}没有在您的设备上说话或提供语音指示，请尝试这些修复。

1.下载语音指示

使用 Google 地图^{(using Google Maps)}时，您是否听到提示音而不是语音指示？那是因为谷歌地图^{(Google Maps)}没有下载语音路线或者因为语音路线不是最新的。

谷歌地图^{(Google Maps)}需要强大的互联网连接才能下载语音路线。如果您是第一次使用Google 地图^{(Google Maps)}，请确保您的手机具有蜂窝数据或 Wi-Fi 连接。保持谷歌地图^{(Google Maps)}打开并等待几分钟，让应用程序在后台自动下载语音路线。

当Google 地图^{(Google Maps)}完成下载后，您应该会开始听到语音指示。如果问题仍然存在，请尝试以下故障排除修复。

2.增加设备的音量

如果您的设备音量过低或静音，您将听不到 Google 地图的语音导航。按手机上的音量调高^{(Volume Up)}按钮可增加导航语音音量。如果您的手机已连接到汽车的扬声器^{(phone is hooked to your car’s speaker)}，请使用汽车的音量控制来提高 Google 地图的音量。

3.取消静音或启用语音导航^{(Voice Navigation)}

谷歌地图^{(Google Maps)}允许您在导航期间静音交通警报、转弯方向和其他交通更新。取消静音警报的更快方法是在导航界面上。

当谷歌地图^{(Google Maps)}开始导航到目的地时，点击右上角的扬声器图标^{(speaker icon)}。选择最右上角的取消静音^(Unmuted)（常规扬声器图标） ，让^{(regular speaker icon))}Google 地图^{(Google Maps)}朗读所有导航警报。

以下是三个Google 地图^{(Google Maps)}音量设置的含义：

• 静音警报：^{(Mute Alerts:)}这是一个打叉的扬声器图标 ()^{(crossed-out speaker icon ())}，可将所有导航声音和警报静音。
• 仅听到警报^{(Hear Alerts Only)}：带有感叹号 (

  

  ) 的扬声器图标。此选项使转弯方向警报静音。
• 取消静音：^(Unmuted:)常规扬声器图标 (

  

  ) 取消所有导航警报和声音的静音。

您还可以在应用的声音和语音导航设置中更改Google 地图导航提醒行为。^{(Google Maps)}

取消静音 Google 地图提醒^{(Unmute Google Maps Alert)}（Android和 iOS）

1. 打开地图^(Maps)（或iOS 中的谷歌地图）并点击右上角的^{(Google Maps)}头像^{(profile picture)}。

1. 选择设置^(Settings)。

1. 向下滚动页面并选择导航设置^{(Navigation settings)}。在 iOS 设备上，点击“出行”部分中的导航。^(Navigation)

1. 将“静音状态”设置为取消静音^(Unmute)。

4.禁用或启用通过蓝牙^(Bluetooth)播放语音^{(Play Voice)}

当连接到无线音频设备时，您的手机可以通过蓝牙朗读^(Bluetooth)谷歌地图^{(Google Maps)}导航。如果您的手机已连接到蓝牙设备，请确保启用“通过^(Bluetooth)蓝牙^(Bluetooth)播放语音”。否则，谷歌地图^{(Google Maps)}在导航过程中不会说话。

有趣的是，即使您的手机没有蓝牙^(Bluetooth)连接，该功能有时也会干扰Google Maps语音导航。^{(Google Maps)}禁用该功能对一些在导航期间谷歌地图^{(Google Maps)}没有说话的iPhone 用户^{(some iPhone users)}起到了神奇的作用。

如果您的手机没有连接蓝牙^(Bluetooth)设备，我们建议您关闭该功能。相反，请打开“通过蓝牙^(Bluetooth)播放^(Play)语音”以收听手机或平板电脑扬声器的导航。

启用或播放蓝牙语音^{(Play Voice Over Bluetooth)}(iPhone)

1. 打开谷歌地图，然后点击右上角的头像^{(profile picture)}或姓名缩写。

1. 点击设置^(Settings)。

1. 选择导航^(Navigation)（在 iOS 中）或导航设置^{(Navigation settings)}（在 Android 中）。

1. 切换通过蓝牙播放语音^{(Play voice over Bluetooth)}。

5.增加导航引导^{(Increase Navigation Guidance)}量

如果语音导航微弱或听不见，请在Google 地图^{(Google Maps)}设置中调高“导航音量” 。

1. 打开 Google 地图，点击您的个人资料图片^{(profile picture)}，然后选择设置^(Settings)。

1. 选择导航设置^{(Navigation settings)}(Android) 或导航^(Navigation)(iOS)。

1. 将“指导音量”设置为更响亮^(Louder)。

6.检查音频输出设备

确保^(Make)您的手机将音频输出路由到正确的设备。如果多个音频设备连接到您的手机或平板电脑，请断开它们并保持您的首选设备处于活动状态。

如果语音导航在您的汽车中不起作用，请断开其他音频设备（例如耳机），然后再次检查。

如果您使用 iPhone 或 iPad，请检查控制中心^{(Control Center)}并更改您的音频输出设备。

^(Swipe)从设备屏幕的右上角向下滑动以打开控制中心^{(Control Center)}。如果您的 iPhone 有主^(Home)屏幕按钮，请从屏幕的底角向上轻扫。

点击AirPlay 图标^{(AirPlay icon)}并选择您喜欢的音频输出设备。

7.强制关闭^{(Force Close)}并重新打开谷歌地图^{(Reopen Google Maps)}

强制^(Force)关闭Android应用可以恢复其部分功能。如果语音导航或其他功能在Google 地图^{(Google Maps)}中不起作用，请强制关闭应用并再次检查。

1. 长按地图^(Maps)应用程序图标并点击信息图标^{(info icon)}。

或者，前往设置^(Settings)>应用程序和通知^{(Apps & notifications)}>应用程序信息^{(App info)}（或查看所有应用程序^{(See All Apps)}）并点击地图^(Maps)。

1. 点击强制停止^{(Force Stop)}并在确认中选择确定^(OK)。

重新打开谷歌地图^{(Reopen Google Maps)}并检查语音导航现在是否有效。

8.清除谷歌地图缓存^{(Google Maps Cache)}（安卓^(Android)）

从您的设备中删除应用程序的缓存可以修复性能故障，尤其是在缓存文件有缺陷或损坏的情况下。关闭或强制关闭地图^(Maps)并按照以下步骤操作：

1. 点击并按住地图应用程序图标^{(Maps app icon)}，然后点击信息图标^{(info icon)}。
2. 选择存储和缓存^{(Storage & cache)}。
3. 点击清除缓存^{(Clear Cache)}。

再次打开谷歌地图^{(Google Maps)}并检查语音导航现在是否正常工作。

9. 更新谷歌地图

语音导航在过时的 Google 地图版本^{(outdated Google Maps versions)}中不起作用。同样^(Likewise)，如果存在漏洞，谷歌地图可能会崩溃或显示不正确的交通信息。^{(Google Maps)}前往您设备的应用商店并将Google 地图^{(Google Maps)}更新到最新版本。

10.重新安装谷歌地图

如果在尝试上述修复后谷歌地图仍然没有说话，请删除并重新安装该应用程序。^{(Google Maps)}

在 iOS 上重新安装 Google 地图

长按 iPhone 或 iPad 上的Google Maps应用程序图标，选择Remove App，点击Delete App，然后选择Delete。

打开您设备的应用商店，搜索“Google 地图”，然后点击获取^(Get)以重新安装该应用。

在 Android 上重新安装 Google 地图

您可能无法在大多数 Android 设备上卸载Google 地图。^{(Google Maps)}您应该将Google 地图恢复到出厂版本并从^{(Google Maps)}Google Play 商店^{(Google Play Store)}重新更新。

1. 长按Google 地图图标^{(Google Maps icon)}并点击信息图标^{(info icon)}。
2. 点击高级^(Advanced)。
3. 点击右上角的三点菜单图标^{(three-dot menu icon)}，然后选择卸载更新^{(Uninstall updates)}。
4. 在确认提示中选择确定^(OK)以继续。
5. 打开Play 商店^{(Play Store)}，搜索“地图”，选择Google 地图^{(Google Maps)}，然后点击更新^(Update)按钮。

更新完成后打开谷歌地图，检查语音导航现在是否正常工作。^{(Google Maps)}

11.重启你的设备

关闭^(Shut)手机，重新打开，重新打开Google 地图^{(Google Maps)}，然后检查应用程序现在是否提供语音指示。如果您的手机已连接到汽车，重新启动音频系统或扬声器可能会有所帮助。

12.更新你的手机

我们的研究发现，在升级到 iOS 13 后，许多 iPhone 用户的谷歌地图^{(Google Maps)}停止了对话。该操作系统版本存在一些错误，导致导航中途语音方向静音。幸运的是，后续更新附带了解决问题的错误修复。

如果您很长时间没有更新手机，请前往其设置菜单并安装任何可用的更新。

将您的 iPhone 或 iPad 连接到互联网，前往“设置”^(Settings) > “通用^(General)” > “软件更新”^{(Software Update)}，然后点击“下载并安装^{(Download and Install)}” 。

要更新Android设备，请前往设置^(Settings)>系统^(System)>高级^(Advanced)>软件更新^{(Software Update)}>检查更新^{(Check for update)}。

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使用“谷歌地图”

Google Maps Go是 Google 导航应用程序的“精简版”或简化版，专为内存有限的Android手机而设计。^(Android)如果Google 地图^{(Google Maps)}在您的手机上崩溃或崩溃，请下载并改用Google Maps Go。您需要安装帮助应用程序（Google Maps Go 导航）才能在^{(Navigations for Google Maps Go)}Google^{(Google Maps Go)} Maps Go中使用逐向导航。这两款应用都将提供比标准Google 地图^{(Google Maps)}应用更快的体验。

Google Maps Go不适用于Apple设备。如果本教程中的任何建议都无法恢复语音导航，请向 Google 地图支持发送反馈。^{(Send feedback to Google Maps Support)}或者，尝试这些Google 地图替代方案^{(Google Maps alternatives)}，直到您可以解决问题。

Google Maps Not Talking or Giving Voice Directions? 12 Ways to Fix

Google Maрs shоυld give voice directions when you start navigating to a place. Voice navigation is super helpful if you have to keep your eyes on the road when driving or cycling. Google Maps voice navigation is stable and almost always works.

However, slow internet connection, incorrect navigation settings, and temporary system glitches can ruin the functionality. This tutorial covers 12 fixes to try if Google Maps isn’t talking or giving voice directions on your device.

1. Download Voice Directions

Do you hear a chime instead of voice directions when using Google Maps? That’s because Google Maps hasn’t downloaded voice directions or because voice directions aren’t up-to-date.

Google Maps requires a strong internet connection to download voice directions. If it’s your first time using Google Maps, ensure your phone has cellular data or a Wi-Fi connection. Keep Google Maps open and wait for some minutes for the app to automatically download voice directions in the background.

You should start hearing voice directions when Google Maps completes the downloads. Try the troubleshooting fixes below if the problem persists.

2. Increase Your Device’s Volume

You won’t hear Google Maps’ voice navigation if your device’s volume is low or muted. Press the Volume Up button on your phone to increase navigation voice volume. If your phone is hooked to your car’s speaker, use your car’s volume control to increase Google Maps’ volume level.

3. Unmute or Enable Voice Navigation

Google Maps allow you to mute traffic alerts, turn-by-turn directions, and other traffic updates during navigation. A quicker way to unmute alerts is on the navigation interface.

When Google Maps starts navigating to a destination, tap the speaker icon in the top-right corner. Select Unmuted (the regular speaker icon) in the far-right corner to have Google Maps speak all navigation alerts.

Here are what the three Google Maps volume settings mean:

• Mute Alerts: This is the crossed-out speaker icon () that mutes all navigation sounds and alerts.
• Hear Alerts Only: The speaker icon with the exclamation mark (

  

  ). This option mutes turn-by-turn direction alerts.
• Unmuted: The regular speaker icon (

  

  ) unmutes all navigation alerts and sounds.

You can also change Google Maps navigation alerts behavior in the app’s sound & voice navigation settings.

Unmute Google Maps Alert (Android and iOS)

1. Open Maps (or Google Maps in iOS) and tap the profile picture in the top-right corner.

1. Select Settings.

1. Scroll down the page and select Navigation settings. On iOS devices, tap Navigation in the “Gettings Around” section.

1. Set the “Mute state” to Unmute.

4. Disable or Enable Play Voice Over Bluetooth

When connected to wireless audio devices, your phone can speak Google Maps navigation over Bluetooth. If your phone is connected to a Bluetooth device, ensure “Play voice over Bluetooth” is enabled. Otherwise, Google Maps won’t talk during navigation.

Interestingly, the feature sometimes meddles with Google Maps voice navigation, even when your phone doesn’t have a Bluetooth connection. Disabling the feature worked the magic for some iPhone users whose Google Maps wasn’t talking during navigation.

We recommend turning off the feature if you have no Bluetooth device connected to your phone. Instead, turn on “Play voice over Bluetooth” to hear navigations from your phone or tablet’s speakers.

Enable or Play Voice Over Bluetooth (iPhone)

1. Open Google Maps and tap your profile picture or name initials in the top-right corner.

1. Tap Settings.

1. Select Navigation (in iOS) or Navigation settings (in Android).

1. Toggle on Play voice over Bluetooth.

5. Increase Navigation Guidance Volume

If voice navigation is faint or inaudible, crank up “guidance volume” in the Google Maps settings.

1. Open Google Maps, tap your profile picture, and select Settings.

1. Select Navigation settings (Android) or Navigation (iOS).

1. Set “Guidance volume” to Louder.

6. Check Audio Output Device

Make sure your phone is routing audio output to the correct device. If multiple audio devices are connected to your phone or tablet, disconnect them and keep your preferred device active.

If voice navigation isn’t working in your car, disconnect other audio devices (e.g., headsets), and check again.

If you use an iPhone or iPad, check the Control Center and change your audio output device.

Swipe down from the top-right corner of your device’s screen to open the Control Center. If your iPhone has a Home button, swipe up from the bottom-edge corner of the screen.

Tap the AirPlay icon and select your preferred audio output device.

7. Force Close and Reopen Google Maps

Force closing an Android app can restore some of its functionalities. If voice navigation or other features don’t work in Google Maps, force-close the app and check again.

1. Long-press the Maps app icon and tap the info icon.

Alternatively, head to Settings > Apps & notifications > App info (or See All Apps) and tap Maps.

1. Tap Force Stop and select OK on the confirmation.

Reopen Google Maps and check if voice navigation now works.

8. Clear Google Maps Cache (Android)

Removing an app’s cache from your device can fix performance glitches, especially if the cache files are defective or corrupt. Close or force-close Maps and follow the steps below:

1. Tap and hold the Maps app icon and tap the info icon.
2. Select Storage & cache.
3. Tap Clear Cache.

Open Google Maps again and check if voice navigation now works without any issue.

9. Update Google Maps

Voice navigation won’t work in outdated Google Maps versions. Likewise, Google Maps may crash or display incorrect traffic information if bug-ridden. Head to your device’s app store and update Google Maps to the latest version.

10. Reinstall Google Maps

If Google Maps is still not talking after trying the fixes above, delete and reinstall the app.

Reinstall Google Maps on iOS

Long-press the Google Maps app icon on your iPhone or iPad, select Remove App, tap Delete App, and select Delete.

Open your device’s app store, search for “Google Maps,” and tap Get to reinstall the app.

Reinstall Google Maps on Android

You may not be able to uninstall Google Maps on most Android devices. You should revert Google Maps to its factory version and re-update it from Google Play Store.

1. Long-press the Google Maps icon and tap the info icon.
2. Tap Advanced.
3. Tap the three-dot menu icon in the top-right corner and select Uninstall updates.
4. Select OK on the confirmation prompt to proceed.
5. Open the Play Store, search for “maps,” select Google Maps, and tap the Update button.

Open Google Maps when the update is complete and check if voice navigation now works correctly.

11. Restart Your Devices

Shut down your phone, turn it back on, reopen Google Maps, and check if the app now gives voice directions. If your phone is connected to your car, restarting the audio system or speaker might help.

12. Update Your Phone

Our research discovered that Google Maps stopped talking for many iPhone users after upgrading to iOS 13. The operating system version has some bugs that silence voice directions mid-navigation. Luckily, subsequent updates shipped with bug fixes that resolved the problem.

If you haven’t updated your phone in a long time, head to its settings menu and install any available update.

Connect your iPhone or iPad to the internet, go to Settings > General > Software Update, and tap Download and Install.

To update an Android device, head to Settings > System > Advanced > Software Update > Check for update.

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Use “Google Maps Go”

Google Maps Go is a “lite” or watered-down version of Google’s navigation app designed for Android phones with limited memory. If Google Maps crashes or crashes on your phone, download and use Google Maps Go instead. You’ll need to install a helper app (Navigations for Google Maps Go) to use turn-by-turn navigation in Google Maps Go. Both apps will provide a quicker experience than the standard Google Maps app.

Google Maps Go isn’t available for Apple devices. Send feedback to Google Maps Support if none of the recommendations in this tutorial restores voice navigation. Or, try these Google Maps alternatives until you can fix the issue.

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