Google Maps 不仅是Apple Maps 的最佳替代品(best alternatives to Apple Maps)之一，而且还被广泛认为是导航应用程序中的佼佼者。除了将您从 A 点带到 B 点之外，Google 地图(Google Maps)还拥有其他 iOS 导航应用程序所没有的独特功能，例如隐身模式(Incognito Mode)和街景。(Street View)
然而，尽管谷歌地图(Google Maps)看起来很完美，但该应用程序也有其缺点。如果Google 地图(Google Maps)无法在您的 iPhone 或 iPad 上打开，或者某些功能突然停止工作，本文中的建议将有助于解决问题。
1.检查谷歌地图服务状态
如果为服务提供动力的服务器出现中断，您可能无法使用Google 地图(Google Maps)或该应用的某些功能。在尝试任何故障排除解决方案之前，请前往Google 状态仪表板并检查(Google Status Dashboard)Google 地图(Google Maps)是否存在问题。
在页面上找到谷歌地图(Locate Google Maps)并检查服务旁边的指示器。绿色指示灯表示Google 地图(Google Maps)工作正常，而橙色或红色指示灯分别表示服务中断或服务中断。
如果Google地图的服务器停止服务，您必须等待Google解决问题。
2. 检查您的Internet连接和设置
无法在Google 地图(Google Maps)上搜索位置？或者应用程序不会加载搜索和视觉地图？这可能是由于互联网连接不佳。如果您使用的是 Wi-Fi，请确保您的路由器正确传输数据。然后，断开您的设备与网络的连接，重新启动路由器，然后重新加入网络。如果问题仍然存在并且Google 地图(Google Maps)（或其他应用程序）仍然无法访问互联网，请重置设备的网络设置(reset your device’s network settings)或将路由器重置(reset the router)为出厂默认设置。
对于移动数据或蜂窝数据，请确保Google 地图(Google Maps)可以使用您的 iPhone 或 iPad 的互联网。前往设置(Settings)>蜂窝数据(Cellular Data)（或移动数据(Mobile Data)）并打开谷歌地图(Google Maps)的蜂窝数据访问。
3.关闭并重新打开谷歌地图
这个简单的技巧可以消除导致谷歌地图(Google Maps)故障的临时系统故障。这适用于所有应用程序，而不仅仅是Google 地图(Google Maps)。从设备屏幕底部向上滑动(Swipe)或双击Home按钮以显示App Switcher。然后，在Google 地图(Google Maps)的预览上向上滑动以关闭应用程序。
重新启动Google 地图(Google Maps)并检查应用程序的导航和其他功能是否按预期工作。
4.启用定位服务
iOS 和 iPadOS“定位服务”是谷歌地图(Google Maps)和其他导航应用程序运行的基石。如果禁用，Google 地图(Google Maps)可能会在您的 iPhone 或 iPad 上显示不正确的位置信息。前往(Head)您设备的隐私菜单并确保“定位服务”处于活动状态。
打开设置应用程序，选择隐私(Privacy)，选择定位服务(Location Services)，然后打开定位服务(Location Services)。
5. 授予谷歌地图位置访问权限(Google Maps Location Access)
如果您在使用Google 地图(Google Maps)时仍然遇到困难，请进一步查看 iPhone 或 iPad 的位置设置，并确保Google 地图(Google Maps)有权使用您设备的位置。
- 转到设置(Settings)>隐私(Privacy)>位置服务(Location Services)，然后从有权访问您设备位置的应用程序列表中选择Google 地图(Google Maps)。
- 选择(Select)“使用应用程序时”或“始终”。同样，请确保打开Precise Location。
Google建议授予Google地图(Maps)全天候访问您 iPhone 或 iPad 位置的权限。这将允许该应用程序提供实时路况更新、精确路线建议和个性化建议。
您可以尝试使用位置设置。选择使用应用程序(While Using the App)时，返回谷歌地图(Google Maps)并检查应用程序是否正常工作。如果您在使用该应用程序时仍有问题，请返回 Google 地图的位置设置页面。这一次，选择Always选项，重新启动Google Maps并检查是否可以解决问题。
6. 检查日期和时间设置
一些应用程序和系统服务严重依赖设备日期和时间配置的准确性才能正常运行。不正确的日期和时间设置可能会导致呼叫失败(call failure)和同步相关问题(synchronization-related issues)。此外，如果您的 iPhone 或 iPad 的日期和时区配置不正确，您可能无法发送或接收消息。(unable to send or receive messages)
转到设置(Settings)>常规(General)>日期和时间(Date & Time)，并确保自动设置(Set Automatically)选项已打开。
这将触发您的设备自动从您的网络获取准确的日期和时间信息。
7.为谷歌地图配置(Google Maps)后台应用刷新(Background App Refresh)
假设您没有从(Say)Google 地图(Google Maps)获得实时路况更新、路线更新或提醒，为应用启用后台应用刷新(Background App Refresh)可能会解决问题。
- 在 iPhone 或 iPad 上启动设置应用程序，然后选择(Settings)Google 地图(Google Maps)。
- 切换后台应用程序刷新(Background App Refresh)选项。
或者，前往Settings > General > Background App Refresh并在(Background App Refresh)Google Maps上切换。
如果您在使用Wi-Fi时仅从(Wi-Fi)Google 地图(Google Maps)获得实时更新，请检查您设备的后台应用刷新(Background App Refresh)设置，并确保将其设置为Wi-Fi和蜂窝数据。
打开设置应用程序，选择常规(General)，选择后台应用程序刷新(Background App Refresh)，再次选择后台应用程序刷新(Background App Refresh)，然后选择Wi-Fi 和蜂窝数据(Wi-Fi & Cellular Data)（或Wi-Fi 和移动数据(Wi-Fi & Mobile Data)）。
8. 更新谷歌地图
Google至少每月更新一次地图应用程序。(Maps)这些更新附带新功能和错误修复，可解决影响应用程序性能的问题。如果上面列出的故障排除方法被证明无效，请前往App Store 上的 Google 地图页面(Google Maps page on the App Store)并安装最新版本的应用程序。
9.重新启动您的设备
您正在运行最新的Google 地图(Google Maps)版本，但该应用程序仍无法正常运行。你该怎么办？关闭应用程序，关闭您的 iPhone，然后在您的设备重新启动时重新启动Google 地图。(Google Maps)
10. 更新你的 iPhone
如果您的 iPhone 或 iPad 运行的是过时的操作系统，应用程序可能会出现故障。转到设置(Settings)>常规(General)>软件更新(Software Update)并安装页面上可用的任何更新。相反，如果Google 地图在安装不稳定或有缺陷的(Google Maps)Beta更新后停止正常工作，则将您的 iPhone 或 iPad 降级(downgrading your iPhone or iPad)到以前的操作系统版本可能会解决问题。
11. 重置设备的位置(Location)设置
这样做会撤销使用您设备位置的Google 地图(Google Maps)和其他应用的位置权限。转到设置(Settings)>常规(General)>重置(Reset)，然后选择重置位置和隐私(Reset Location & Privacy)。
输入您的 iPhone 或 iPad 的密码，然后在确认提示中选择重置位置和隐私。(Reset Location & Privacy)
之后，启动Google 地图(Google Maps)并授予应用访问您设备位置的权限。
12.重新安装谷歌地图
如果问题仍然存在，请从您的设备中删除Google 地图(Google Maps)并从头开始。前往设置(Settings)>通用(General)> iPhone/iPad Storage> Google 地图(Google Maps)，然后选择删除应用程序(Delete App)。
重新启动您的 iPhone 并从App Store重新安装(App Store)Google 地图(Google Maps)。
导航和探索
无论出现什么问题，我们相信这 12 条故障排除建议中的至少一条可以让您的 iPhone 或 iPad 上的Google 地图(Google Maps)恢复正常。否则，请访问Google 地图帮助中心(Google Maps Help Center)并报告问题以获得进一步的支持。
Google Maps Not Working on iPhone and iPad? Top 12 Fixes to Try
Not only is Google Maps one of the best alternatives to Apple Maps, but it is also widely recognized as the crème de la crème of navigation apps. Besides getting you from point A to B, Google Maps boasts unique features—e.g., Incognito Mode and Street View—that you won’t find on other iOS navigation apps.
However, as perfect as Google Maps seems, the app has its shortcomings. If Google Maps won’t open on your iPhone or iPad, or some features suddenly stopped working, the recommendations in this article will help resolve the problem.
1. Check Google Maps Service Status
You may be unable to use Google Maps or some of the app’s features if the servers powering the service are experiencing an outage. Before you try any troubleshooting solution, head to the Google Status Dashboard and check if there’s an issue with Google Maps.
Locate Google Maps on the page and check the indicator next to the service. A green indicator means Google Maps is working correctly, while an orange or red indicator signals service disruption or service outage, respectively.
If Google Maps’ servers are out of service, you’ll have to wait until Google resolves the problem.
2. Check Your Internet Connection and Settings
Can’t search for locations on Google Maps? Or the app won’t load searches and visual maps? That could be due to poor internet connectivity. If you’re using Wi-Fi, make sure your router is transmitting data correctly. Then, disconnect your device from the network, restart the router, and rejoin the network. If the issue persists and Google Maps (or other apps) still don’t have internet access, reset your device’s network settings or reset the router to factory default.
For mobile or cellular data, make sure Google Maps can use your iPhone or iPad’s internet. Head to Settings > Cellular Data (or Mobile Data) and toggle on cellular data access for Google Maps.
3. Close and Reopen Google Maps
This simple trick can eliminate temporary system glitches causing Google Maps to malfunction. This applies to all applications, not just Google Maps. Swipe up from the bottom of your device’s screen or double-press the Home button to reveal the App Switcher. Then, swipe up on Google Maps’ preview to close the app.
Relaunch Google Maps and check if the app’s navigation and other features work as they’re supposed to.
4. Enable Location Services
The iOS and iPadOS “Location Services” is the bedrock upon which Google Maps and other navigation apps function. If disabled, Google Maps may display incorrect location info on your iPhone or iPad. Head to your device’s privacy menu and ensure “Location Services” is active.
Open the Settings app, select Privacy, select Location Services, and toggle on Location Services.
5. Grant Google Maps Location Access
If you’re still having difficulties using Google Maps, head further down your iPhone or iPad’s location settings and make sure Google Maps has permission to use your device’s location.
- Go to Settings > Privacy > Location Services and select Google Maps from the list of apps with access to your device’s location.
- Select either “While Using the App” or “Always.” Likewise, make sure you toggle on Precise Location.
Google recommends granting Maps round-the-clock access to your iPhone or iPad’s location. That’ll allow the app to provide real-time traffic updates, precise route suggestions, and personalized recommendations.
You could experiment with the location settings. Select While Using the App, return to Google Maps and check if the app works correctly. If you’re still having issues using the app, return to the Google Map’s location settings page. This time, select the Always option, relaunch Google Maps, and check if that resolves the problem.
6. Check Date and Time Settings
Several apps and system services rely heavily on the accuracy of your device’s date and time configuration to function correctly. Incorrect date and time settings could result in call failure and synchronization-related issues. Additionally, you may be unable to send or receive messages if your iPhone or iPad’s date and time zone are incorrectly configured.
Go to Settings > General > Date & Time and make sure the Set Automatically option is on.
That’ll trigger your device to obtain accurate date and time information from your network automatically.
7. Configure Background App Refresh for Google Maps
Say you aren’t getting real-time traffic updates, route updates, or reminders from Google Maps, enabling Background App Refresh for the app might solve the problem.
- Launch the Settings app on your iPhone or iPad and select Google Maps.
- Toggle on the Background App Refresh option.
Alternatively, head to Settings > General > Background App Refresh and toggle on Google Maps.
If you only get real-time updates from Google Maps when using Wi-Fi, check your device’s Background App Refresh settings and ensure it’s set to both Wi-Fi and cellular data.
Open the Settings app, select General, select Background App Refresh, select Background App Refresh again, and choose Wi-Fi & Cellular Data (or Wi-Fi & Mobile Data).
8. Update Google Maps
Google updates the Maps application at least once a month. These updates ship with new features and bug fixes that resolve issues affecting the app’s performance. If the troubleshooting methods listed above prove abortive, head to the Google Maps page on the App Store and install the latest version of the app.
9. Reboot Your Device
You’re running the latest Google Maps version, but the app still isn’t working as it should. What should you do? Close the app, shut down your iPhone, and relaunch Google Maps when your device comes back on.
10. Update Your iPhone
Applications may malfunction if your iPhone or iPad is running an outdated operating system. Go to Settings > General > Software Update and install any update available on the page. Conversely, if Google Maps stopped working correctly after installing an unstable or buggy Beta update, downgrading your iPhone or iPad to a previous OS version may resolve the problem.
11. Reset Your Device’s Location Settings
Doing this will revoke the location permissions for Google Maps and other apps using your device’s location. Go to Settings > General > Reset and select Reset Location & Privacy.
Enter your iPhone or iPad’s passcode and select Reset Location & Privacy on the confirmation prompt.
Afterward, launch Google Maps and grant the app access to your device’s location.
12. Reinstall Google Maps
If the problem persists, delete Google Maps from your device and start from scratch. Go to Settings > General > iPhone/iPad Storage > Google Maps and select Delete App.
Restart your iPhone and reinstall Google Maps from the App Store.
Navigate and Explore
Whatever the issue is, we’re confident that at least one of these 12 troubleshooting recommendations will restore Google Maps to normalcy on your iPhone or iPad. Otherwise, visit the Google Maps Help Center and report the issue for further support.
