Google Chrome是一款出色的网络浏览器，但有时Google Chrome 会崩溃(Google Chrome crashes)、死机或停止响应。
发生这些行为的原因有很多，因此当您进行故障排除和尝试解决问题时，务必要有条不紊。
本文将引导您完成解决此问题的典型修复程序，从最常见的问题到更罕见和更复杂的问题。
1.确保没有互联网(Internet)问题
在担心对Chrome(Chrome)进行故障排除之前，您应该检查的第一件事是您的互联网连接是否已关闭。
选择开始(Start)
菜单，键入网络状态(network status)，然后选择网络状态系统设置(Network status system
settings)。
确保(Make)当前网络状态为：您已连接到互联网(You’re connected to the internet)。
如果状态不是这样，您需要先对Internet 连接进行故障排除(troubleshooting
your internet connection)，然后再继续。
如果状态确实如此，您还需要使用其他浏览器测试互联网连接，以确保问题仅集中在Chrome上。
如果您也无法从其他浏览器连接，那么您知道您的互联网连接仍然存在问题，而不是Chrome。
但是，如果其他浏览器连接正常，那么您知道问题仅出在Chrome上，您可以继续进行故障排除。
2. Chrome 没有正确关闭
Chrome停止响应的最常见原因之一
是您随着时间的推移关闭的选项卡实际上从未关闭过该进程。随着时间的推移，这些Chrome进程会累加并消耗您的所有RAM。
最终，Chrome完全停止响应。这可能会导致崩溃、冻结或Chrome可能根本无法打开。
要查看是否是这种情况，请右键单击任务栏并选择任务管理器(Task
Manager)。在“进程(Processes)”选项卡中，您将看到仍在内存中运行的所有Chrome进程。(Chrome)
右键单击(Right-click)顶级Google Chrome进程（旁边有数字的进程）并选择End Task。
这将关闭所有正在运行的Chrome进程，释放RAM
空间，并允许您再次重新启动Chrome。
在您再次打开Chrome之前，最好在(Chrome)任务管理器(Task Manager)中向下滚动其他进程并结束任何不应运行的进程。这可以帮助释放更多的 RAM 空间。
3.禁用所有Chrome扩展
另一个导致Chrome崩溃或死机的常见问题是恶意扩展或设计不佳的扩展。发生这种情况时，很难知道是哪个扩展导致了问题。
因此，最简单的解决方案是禁用所有扩展，然后一次只启用您真正需要的扩展。
- 启动Chrome。在URL字段中，输入chrome://extensions/
并按Enter。
- 这将打开扩展页面。禁用所有活动的扩展。
- 禁用扩展程序后，重新启动Chrome。
- 同样，在 URL 字段中，输入chrome://extensions/
并按Enter。
现在，一次一个，启用每个扩展程序并重新启动
Chrome。
启用阻止Chrome正常工作的扩展程序后，您就发现了问题扩展程序。卸载它以完全修复Chrome。
4. 使用 Chrome 恶意软件扫描程序
如果这些都不起作用，则您可能有干扰Chrome运行的恶意软件。Chrome对此有一个秘密武器。嵌入式反恶意软件扫描程序，它将扫描您的计算机并查找任何有问题的应用程序。
要使用此扫描仪：
- 启动 Chrome 并打开设置。
- 向下滚动并单击高级(Advanced)以打开所有设置。
- 向下滚动到重置和清理(Reset and clean up)部分，然后单击清理计算机(Clean up computer)。
这将打开一个窗口，您可以在其中启动Chrome
恶意软件扫描。只需(Just)选择“查找”(Find)
按钮即可开始扫描。
扫描完成后，它将列出所有不兼容的应用程序。
只需(Just)选择应用名称右侧的删除按钮即可将其删除。(Remove)
希望一旦您删除了有问题的应用程序，Chrome将再次开始正常工作。
5. 重置所有 Chrome 设置
如果一切都失败了，您可以将Chrome重置为其原始设置。
这会有所帮助，因为有时调整错误的设置最终会导致Chrome出现问题，尤其是在您启用测试版功能时。
您可以通过重置Chrome来解决所有这些问题。
- 启动 Chrome 并打开设置。
- 向下滚动并单击高级(Advanced)以打开所有设置。
- 向下滚动到重置和清理(Reset and clean up)部分，然后单击将设置恢复为原始默认值(Restore settings to their original defaults)。
这将打开一个窗口，警告所有Chrome
设置都将被重置。只需(Just)选择重置设置(Reset
settings)以继续。
请记住，这将禁用您的所有扩展程序，清除临时数据，并清除所有 cookie。
但是，它不会清除您的书签、历史记录和保存的密码。
6.删除不兼容的应用程序
有一些应用程序会干扰Chrome的正常运行。Chrome可以检测到这一点，并在隐藏在(Chrome)Chrome设置中的列表中列出不良应用程序。
检查是否有任何此类应用程序：
- 启动 Chrome 并打开设置。
- 向下滚动并单击高级(Advanced)以打开所有设置。
- 向下滚动到重置和清理(Reset and clean up)部分。
如果Chrome检测到任何不兼容的应用程序，您会看到此处列出的选项：更新或删除不兼容的应用程序(Update or
remove incompatible applications)。
单击(Click)此可查看列表并从您的计算机中删除应用程序。在此之后，Chrome应该会再次开始正常工作。
7. 卸载并重新安装 Chrome
最后，最后的手段是重新安装Chrome。如果简单的修复有效，您可能不必完全重新安装它。
选择开始(Start)
菜单，键入控制面板(Control Panel)，然后选择控制面板(Control Panel)桌面应用程序。在控制面板(Control Panel)中，选择程序和功能(Programs &
Features)。
在已安装程序列表中找到 Chrome(Find Chrome)，右键单击它，然后选择卸载(Uninstall)。
注意(Note)：在执行此操作之前，请确保您已下载Chrome安装程序的新副本，以便您可以轻松地重新安装Chrome。
卸载完成后，重新运行您下载的Chrome安装程序。(Chrome)Chrome完全重新安装后，它应该会再次正常工作。
修复 Chrome 问题
如您所见，有很多潜在问题会导致Chrome崩溃、冻结甚至无法加载。但是，如果您有条不紊地完成本文中的步骤，您应该能够立即让它再次正常工作。
Google Chrome Crashing, Freezing or Not Responding? 7 Ways to Fix It
Google Chrome is a fantaѕtic web browser, but there are times when Google Chrome crashes, freezes, or simply stops responding.
There are a lot of reasons these behaviors can occur, so
it’s important to be very methodical when you’re troubleshooting and trying to
fix the issue.
This article will walk you through the typical fixes that
resolve this issue, from the most common issues to the more rare and complex
ones.
1. Make Sure There Are No Internet Issues
The first thing you should check before you worry about
troubleshooting Chrome is whether your internet connection is down.
Select the Start
menu, type network status, and
select the Network status system
settings.
Make sure that the current network status is: You’re connected to the internet.
If the status doesn’t say this, you’ll need to work on troubleshooting
your internet connection before moving on.
If the status does say this, you’ll also want to test the
internet connection with a different browser, just to make sure the issue is
centered only on Chrome.
If you can’t connect from other browsers as well, then you
know there’s still a problem with your internet connection and not Chrome.
However, if the other browser connects fine, then you know
the issue is only with Chrome and you can continue with your troubleshooting.
2. Chrome Didn’t Properly Close
One of the most common reasons
Chrome stops responding is because the tabs you’ve closed over time never
actually closed the process. Over time, these Chrome processes add up and
consume all of your RAM.
Eventually, Chrome stops
responding entirely. This can cause crashing, freezing, or Chrome may not open
at all.
To see if this is the case,
right-click the taskbar and choose Task
Manager. In the Processes tab,
you’ll see all of the Chrome processes that are still running in memory.
Right-click on the top-level Google Chrome process (the one
with the number next to it) and select End
Task.
This will close all running Chrome processes, free up RAM
space, and allow you to relaunch Chrome again.
Before you do open Chrome again, it’s a good idea to scroll
down the other processes in Task Manager and end any that shouldn’t be running.
This can help free up even more RAM space.
3. Disable All Chrome Extensions
Another common issue that
causes Chrome to crash or freeze are malicious or poorly designed extensions.
When this happens, it’s difficult to know which extension is causing the issue.
Because of this, the easiest
solution is to disable all extensions and then enable only the ones you really
need one at a time.
- Launch Chrome. In
the URL field, type chrome://extensions/
and press Enter.
- This will open
the extensions page. Disable all active extensions.
- Once extensions are disabled, restart Chrome.
- Again, in the URL field, type chrome://extensions/
and press Enter.
Now, one at a time, enable each extension and restart
Chrome.
Once you enable an extension that prevents Chrome from
working properly, you’ve found the problem extension. Uninstall it to fully
repair Chrome.
4. Use the Chrome Malware Scanner
If none of this worked, you may have malware that’s
interfering with the operation of Chrome. Chrome has a secret weapon against
this; an embedded anti-malware scanner that will scan your computer and find
any problem apps.
To use this scanner:
- Launch Chrome and open Settings.
- Scroll down and click Advanced to open all settings.
- Scroll down to the Reset and clean up section and click Clean up computer.
This will open a window where you can launch the Chrome
malware scan. Just select the Find
button to start the scan.
Once the scan is done, it’ll list all incompatible apps.
Just select the Remove button to the right of the app name to remove it.
Hopefully once you’ve removed the problem app, Chrome will
start working fine again.
5. Reset All Chrome Settings
If all else fails, you can reset Chrome to its original
settings.
This can help because there are times when tweaking the
wrong settings can eventually cause issues with Chrome, especially if you’re
enabling beta features.
You can fix all of that by resetting Chrome.
- Launch Chrome and open Settings.
- Scroll down and click Advanced to open all settings.
- Scroll down to the Reset and clean up section and click Restore settings to their original defaults.
This will open a window with a warning that all Chrome
settings will be reset. Just select Reset
settings to continue.
Keep in mind that this will
disable all of your extensions, clear temporary data, and it’ll wipe out all cookies.
However, it won’t clear your
bookmarks, history, and saved passwords.
6. Remove Incompatible Applications
There are some applications that can interfere with the
normal operation of Chrome. Chrome can detect this and list the bad
applications in a list buried inside Chrome settings.
The check if there are any such apps:
- Launch Chrome and open Settings.
- Scroll down and click Advanced to open all settings.
- Scroll down to the Reset and clean up section.
If Chrome has detected any incompatible applications, you’ll
see an option listed here as: Update or
remove incompatible applications.
Click this to see the list and remove the applications from
your computer. After this, Chrome should start working normally again.
7. Uninstall and Reinstall Chrome
Finally, the last resort will be reinstalling Chrome. You
may not have to fully reinstall it if a simple repair works.
Select the Start
menu, type Control Panel, and select
the Control Panel desktop app. In
the Control Panel, select Programs &
Features.
Find Chrome in the list of installed programs, right click
it, and select Uninstall.
Note: Before
doing this, make sure you’ve downloaded a fresh copy of the Chrome installer so
you can easily reinstall Chrome.
Once the uninstall finishes, rerun the Chrome installer you
downloaded. After Chrome has fully reinstalled, it should work normally again.
Fixing
Chrome Issues
As you can see, there are a lot of potential issues that can
cause Chrome to crash, freeze, or not even load. However, if you work through
the steps in this article methodically, you should be able to get it working
fine again in no time.
