Google Voice是当今使用的最流行的VoIP（IP 语音(Voice Over IP)）服务之一(use today)。这主要是因为该服务是免费的，除非您打算将您的实际手机号码(cell phone number)移植到该服务。
如果您注册了一个由Google提供的唯一(Google)电话号码(phone number)，该服务是免费的，您可以将任何呼叫该号码的电话或消息转接到您自己的手机上(cell phone)。不幸的是，有时Google Voice可能无法正常工作。这可能是没有收到新的来电通知，根本没有收到新的电话或消息，或者根本无法访问您的帐户。
在本文中，您将了解当Google Voice不工作时最常见的七种修复方法。
1.登录(Log)正确的谷歌账户(Correct Google Account)
如果您甚至无法登录您的Google Voice 帐户(Google Voice account)来检索您的消息，可能有多种原因。
首先要检查的是您是否登录了正确的Google 帐户(Google account)。这应该是您最初设置 Google Voice(initially set up Google Voice)时使用的帐户。
在Google 搜索(Google search) 主页上(home page)，选择您的个人资料图片并确保您确实已登录到该Google 帐户(Google account)。
如果不是，请选择退出(Sign out)，然后使用正确的Google 帐户(Google account)重新登录Google。
2. 检查您的互联网连接
这不言而喻，但如果您无法访问互联网，您将无法访问Google Voice。
您可能会在浏览器中看到一个明显的错误，即您没有连接到互联网。或者，您可能会在Google Voice中看到连接不再可用的错误。
有几种方法可以检查这一点。按照以下链接解决您的特定互联网连接问题(connection issue)。
- 互联网(Internet)已连接但仍无法正常工作
- 您的互联网连接(internet connection)只是间歇性地工作
- 您无法使用Windows 10连接到 Wi-Fi 网络(Windows 10)
- 无法通过Android连接到您的 Wi-Fi 网络(Android)
- 验证您的家庭 Wi-Fi 网络是否确实正常工作(Verify that your home Wi-Fi network is actually working)
- 对缓慢的 Internet 连接进行故障排除(Troubleshoot a slow internet connection)
如果您已确认您的互联网连接(internet connection)正常，或者您已修复连接但 Google Voice(connection but Google Voice)仍无法正常工作，那么您已准备好继续执行下一个故障排除步骤。
3. 安装最新版本(Latest Version)的谷歌语音(Google Voice)
如果您通过浏览器访问Google Voice，则不必担心Google Voice的版本。但是，您应该确保您使用的是最新版本的Google Chrome、Edge或Firefox。
您几乎可以在每个浏览器的“关于”页面上访问和更新浏览器版本。(browser version)通常，您只需要访问此页面，浏览器就会自行更新。
如果您在移动设备上访问Google Voice ，请访问(Google Voice)Google Play或Apple App Store以确保您的应用程序已更新。
4. 确保您已正确设置 Google Voice(Set Up Google Voice)
使用Google Voice，您可以获得一个免费电话号码(phone number)，然后将该号码的来电链接到您的智能手机。
如果您已经这样做了一次然后忘记了它，那么可能会出现一些问题。
- 您购买了一部新手机并安装了Google 语音(Google Voice)，但没有将呼叫重定向到新号码。
- 您更改了现有手机上的电话号码(phone number)，但没有更新 Google Voice。
- 您的Google Voice 帐户(Google Voice account)已被关闭或删除。
- 您设置了第二个Google 语音帐户(Google Voice account)并尝试将来自第二个号码的呼叫转接到同一部电话。
在Google Voice中查看您注册的电话号码(phone number)，然后确认您注册的设备是您当前拥有的移动设备。
您可以通过选择Google Voice右上角的齿轮设置(Settings)图标来执行此操作。然后从左侧菜单中选择帐户。(Account)
您会在Google Voice 号码部分(Google Voice number section)下看到您的Google Voice 电话(Google Voice phone)号码。您将在我的设备(My devices)部分下看到您注册的移动设备。
注意(Note)：如果您使用Google Workspace的(Google Workspace)语音(Voice)与多个用户进行业务通信，注册管理员需要正确地为用户分配“许可”以使用Google 语音帐户(Google Voice account)并设置他们的特定电话号码(phone number)。如果您是Workspace的成员，请联系管理员(Admin)并确保您的Google Voice 帐户(Google Voice account)已激活并分配了正确的电话号码(phone number)。
5.检查请勿打扰设置
即使您正确设置了Google Voice以将呼叫转接到您的手机或网络浏览器(web browser)，您也可能无法接听电话。有几个问题可能会导致这种情况。即，请勿打扰(Disturb)设置和呼叫应答(Call Answering)设置。
进入Google Voice设置菜单并从左侧导航菜单中(navigation menu)选择(menu and select) 请勿打扰(Do not disturb)。确保(Make)未启用右侧 的请勿打扰开关。(Do not disturb)
如果启用此切换，您将不会收到来自Google Voice(Google Voice)的任何来电通知。
6.检查电话接听设置
另一个可能导致Google Voice无法处理来电的设置是呼叫应答(Call Answering)设置。您可以在Google 语音设置菜单(Google Voice Settings menu)中找到它。从左侧导航窗格中选择呼叫。(Calls)
查找右侧的来电部分和下方的(Incoming calls)我的设备(My devices)部分。对于您想要接收Google Voice呼叫的每台设备，请确保启用了这些设备右侧的切换开关。
7. 你最近用过谷歌语音吗？(Google Voice)
一些用户的报告称，他们的谷歌语音服务(Google Voice service)在他们长时间无法打开并直接使用谷歌语音后停止工作。(Google Voice)
尝试的第一件事是重新登录您的Google Voice 帐户(Google Voice account)并查看最近的消息。仅此活动可能会重新激活您的帐户并解决(account and fix issues)未收到通知的问题。
但是，更严重的问题可能是您对Google Voice的访问权限已被完全撤销。这可能有几个原因。
- 6 个多月以来 ，您没有打电话或收到短信，甚至没有费心收听您的Google Voice语音邮件。(Google Voice)
- 您移植了旧手机号码(cell phone number)以在Google Voice中使用，但未能为此选项支付 20 美元的费用。
在上述任何一种情况下，您不仅会失去对Google Voice 服务(Google Voice service)的访问权限，还会完全失去您的Google Voice 电话(Google Voice phone)号码。
不过不用担心；您还有 45 天的时间联系Google 支持(Google Support)并收回您的Google Voice 电话(Google Voice phone)号码。
Google Voice Not Working? 7 Fixes to Try
Google Voice is one of the most popular VoIP (Voice Over IP) ѕervicеs in uѕe today. Thіs is mostly because the service is free unlеss you intend to рort yoυr actual cell phone number to the service.
The service is free if you sign up for a unique phone number provided by Google, and you can forward any calls or messages to this number to your own cell phone. Unfortunately, there are occasions when Google Voice may not work. This could be not receiving new call notifications, not receiving new calls or messages at all, or not being able to access your account at all.
In this article you’ll learn the seven most common fixes for when Google Voice is not working.
1. Log Into the Correct Google Account
If you can’t even log into your Google Voice account to retrieve your messages, there could be several reasons.
The first thing to check is that you’re logged into the correct Google account. This should be the account you used when you initially set up Google Voice.
From the Google search home page, select your profile image and make sure that you’re actually logged into that Google account.
If you’re not, select Sign out and then log back into Google with the correct Google account.
2. Check Your Internet Connection
This should go without saying, but if you can’t access the internet, you won’t be able to access Google Voice.
You may see an obvious error in your browser that you aren’t connected to the internet. Or you may see an error in Google Voice that a connection is no longer available.
There are a few ways you can check this. Follow the links below to troubleshoot your specific internet connection issue.
If you’ve confirmed that your internet connection is fine, or you’ve fixed your connection but Google Voice is still not working, then you’re ready to move on to the next troubleshooting steps.
3. Install the Latest Version of Google Voice
If you’re accessing Google Voice via your browser, you don’t have to worry about the version of Google Voice. However, you should make sure you’re using the most recent version of Google Chrome, Edge, or Firefox.
You can access and update the browser version on the browser About page in nearly every browser. Usually, you simply need to access this page, and the browser will update itself.
If you’re accessing Google Voice on your mobile device, visit Google Play or the Apple App Store to make sure your app is updated.
4. Make Sure You’ve Properly Set Up Google Voice
With Google Voice, you can get a free phone number and then link incoming calls to that number to your smartphone.
If you’ve done this once and then forgotten about it, there are a few things that can go wrong.
- You’ve purchased a new phone and installed Google Voice without redirecting calls to the new number.
- You changed your phone number on your existing phone and didn’t update Google Voice.
- Your Google Voice account has been shut down or deleted.
- You’ve set up a second Google Voice account and attempted to refer calls from that second number to the same phone.
Check your registered phone number in Google Voice, and then confirm that the device you’ve registered is the mobile device you currently own.
You can do this by selecting the gear Settings icon at the upper right of Google Voice. Then select Account from the left menu.
You’ll see your Google Voice phone number under the Google Voice number section. You’ll see your registered mobile device under the My devices section.
Note: If you’re using Voice for Google Workspace for your business communications with multiple users, the registered administrator needs to correctly assign users a “license” to use the Google Voice account and set their specific phone number. If you’re a member of a Workspace, contact the Admin and make sure your Google Voice account has been activated and assigned a correct phone number.
5. Check Do Not Disturb Settings
Even if you correctly set up Google Voice to forward calls to your phone or your web browser, it’s possible you may not receive calls. There are a few issues that can cause this. Namely, Do Not Disturb settings and Call Answering settings.
Go into the Google Voice settings menu and select Do not disturb from the left navigation menu. Make sure the Do not disturb toggle on the right is not enabled.
If this toggle is enabled, you won’t receive any incoming call notifications from Google Voice.
6. Check Call Answering Settings
Another setting that can lead to Google Voice not working with incoming calls are the Call Answering settings. You’ll find this in the Google Voice Settings menu. Select Calls from the left navigation pane.
Look for the Incoming calls section on the right and the My devices section under that. For each device you want to receive Google Voice calls on, make sure the toggle switches to the right of those are enabled.
7. Have You Used Google Voice Lately?
Some reports from users say that their Google Voice service simply stopped working after they failed to open Google Voice and use it directly for a long time.
The first thing to try is logging back into your Google Voice account and checking recent messages. Just this activity alone may reactivate your account and fix issues with not receiving notifications.
However, a more serious concern may be that your access to Google Voice has been revoked entirely. This can happen for a couple of reasons.
- You haven’t made a call or received a text or even bothered listening to your Google Voice voicemails in more than six months.
- You ported over your old cell phone number to use in Google Voice, but failed to pay the $20 fee for this option.
In either of these cases, you’ll not only lose access to the Google Voice service, but you’ll lose your Google Voice phone number entirely.
Don’t worry though; you’ll still have 45 more days to reach out to Google Support and reclaim your Google Voice phone number.
