当您说“OK Google”时， Google 助理^{(Google Assistant)}是否不起作用？不幸的是，有很多事情可以让Google Assistant停止工作。

在本文中，我们将介绍 13 个最有可能让您的Google 助理^{(Google Assistant)}再次工作的修复。我们将从最简单的修复开始，一直到更深入的解决方案，所以从顶部开始，逐步向下。

1.重新启动您的设备

最常见的技术建议是“关闭再打开”。有时，基本重启可以清除错误并让Google Assistant再次工作。要重新启动您的Android设备，请按住电源按钮最多 10 秒钟，然后点击重新启动^(Restart)。

2.检查谷歌^(Google) 服务^(Services)是否关闭

虽然很少见，但Google或Google Home服务可能已关闭。如果是这种情况，您别无选择，只能等待服务再次上线。

要检查Google服务是否已关闭，请检查Google和Google Home的^{(Google Home)}DownDetector页面。您还可以查看官方的Google社交媒体页面（如他们的Twitter），了解他们实时状态的任何最新更新。

3. 检查您的设备是否支持 Google Assistant^{(Device Supports Google Assistant)}

许多较旧的Android手机不支持Google 助理^{(Google Assistant)}，因此请仔细检查您的移动设备是否兼容。

Google 助理^{(Google Assistant)}的兼容性要求：

• 具有至少 1GB 内存的Android^(Android) 5.0 版或具有至少 1.5GB 内存的 6.0 或更高版本
• 谷歌应用程序版本 6.13 或更高版本
• 屏幕分辨率必须至少为 720p
• Google 助理^{(Google Assistant)}需要支持您的设备语言（请参阅Google 支持的语言^{(Google’s supported languages)}）

4. 检查您的互联网连接

Google 助理^{(Google Assistant)}需要互联网连接才能工作。这意味着您的设备需要连接到 Wi-Fi 网络或移动数据才能使其工作。

要检查您的互联网，请打开网络浏览器应用程序并尝试加载页面。如果它没有加载，您将需要尝试对您的互联网连接进行^{( your internet connection)}故障排除^{(troubleshooting)}。

注意：^{(Note: )}如果您使用VPN 服务^{(VPN service)}，请暂时断开连接，看看Google Assistant是否有效。由于Google 助理^{(Google Assistant)}需要互联网才能工作，因此VPN^(VPNs)有时会导致其功能出现问题。

5. 检查你的麦克风

一个明显但经常被忽视的问题是您的麦克风被禁用或停止工作。如果没有麦克风，Google Assistant显然将无法收听您的语音命令。

要检查这一点，请尝试打电话给某人或录制自己说话的视频。如果未录制任何声音，则可能是您的麦克风有问题。

如果是这种情况，您不太可能自己修复它，您可能需要考虑将其送回制造商进行维修。

6.启用谷歌助手

Google 助理^{(Google Assistant)}问题的一个常见原因是它在您的设备设置中被意外禁用。要重新启用Google 助理^{(Google Assistant)}：

1. 打开设置^(Settings)。
2. 点击谷歌^(Google)。

1. 点按Google 应用设置^{(Settings for Google apps)}。

1. 选择搜索、助理和语音^{(Search, Assistant & Voice)}。

1. 点按Google 助理^{(Google Assistant)}。

1. 点按“嘿 Google 和语音匹配”^{(Hey Google & Voice Match)}。

1. 切换嘿谷歌^{(Hey Google)}。

7.检查权限

要正常运行，Google 助理^{(Google Assistant)}需要在您的设备设置中获得多项权限。为确保Google 助理^{(Google Assistant)}已获得正确的权限：

1. 打开设置^(Settings)。
2. 点按应用程序^(Apps)。

1. 向下滚动并点按Google。

1. 点击权限^{(Permissions)}。

1. 切换所有权限。

8. 检查您的语言设置

正如我们上面提到的，Google Assistant应用程序仅适用于特定语言。可以在Google 的支持页面^{(Google’s support page)}上找到可用的语言。

要在Google 助理^{(Google Assistant)}设置中检查您当前的语言：

1. 打开谷歌^{(Google )}应用。
2. 选择Google Apps 的设置^{(Settings for Google Apps)}。

1. 点按搜索、助理和语音^{(Search, Assistant & Voice)}。

1. 点击语音^(Voice)。

1. 选择语言^(Languages)。

1. 选择您想要使用的语言，然后点击保存^(Save)。

注意：^{(Note: )}目前，Google 的英语语言支持比其他一些语言选项更实用。所以请记住，如果您使用不同的语言，Google Assistant的语音识别可能无法令人满意。

9.检查更新

如果您使用的不是最新版本的Google 助理（或使用它的应用程序），您可能会遇到导致 Google^{(Google Assistant)}助理^(Assistant)不再工作的兼容性问题。

要检查是否有任何Google应用更新：

1. 打开Google Play 商店^{(Google Play Store)}。
2. 搜索Google应用。
3. 检查^(Check)是否有更新^(Update)而不是卸载的选项。如果有，请点击更新^(Update)并等待该过程完成。

1. 使用Google Assistant^{(Google Assistant)(Google Assistant)}重复此过程。

如果您使用 Google Nest，您的智能助理设备将通过Google Home应用程序进行更新，因此请务必遵循此流程。

注意：^{(Note: )}最好通过转到Settings > System > System update > Check for updates 检查^{(Check for updates)}您的设备是否有任何更新。这些不仅可以清除兼容性问题，还可以提供对保护您的在线数据很重要的安全更新。

10.卸载任何其他语音助手

包括三星的 Bixby^{(Samsung’s Bixby)}或亚马逊的Alexa在内的其他语音助手可能会干扰谷歌助手^{(Google Assistant)}，因为它们都在有效地试图在彼此之上工作。

要消除这种潜在的干扰并检查它是否导致Google 助理^{(Google Assistant)}出现问题，最好完全禁用或删除这些其他助理。

为此：

1. 打开设置应用程序^{(Settings app)}。
2. 点按应用程序^(Apps)。

1. 滚动^(Scroll)浏览并尝试查找任何其他语音助手。

1. 点击禁用^(Disable)或卸载^(Uninstall)以防止它们在后台运行。

11.清除谷歌助理缓存^{(Google Assistant Cache)}

对于许多软件故障，清除应用程序数据和缓存文件通常可以解决问题。要清除Google应用缓存：

1. 打开设置^(Settings)。
2. 选择应用程序^(Apps)。

1. 点击谷歌^(Google)。

1. 点击存储^(Storage)。

1. 向下滚动并点击清除缓存^{(Clear cache )}，然后点击管理存储^{(Manage storage)}。

1. 点击清除所有数据^{(Clear All Data)}。

1. 按确定^(OK)。

12. 重新训练Google Assistant 语音模型^{(Google Assistant Voice Model)}

如果Google 助理^{(Google Assistant)}无法识别您的声音，重新训练语音模型可以解决问题。如果Google 助理^{(Google Assistant)}没有从锁定屏幕响应，这可能就是原因。

要重新训练Google Assistant语音模型：

1. 打开设置^(Settings)。
2. 点击谷歌^(Google)。

1. 选择Google Apps 的设置^{(Settings for Google Apps)}。

1. 点按搜索、助理和语音^{(Search, Assistant & Voice)}。

1. 点击语音^(Voice)。

1. 点击语音匹配^{(Voice Match)}。

1. 向下滚动并点击语音模型^{(Voice model)}。

1. 选择重新训练语音模型^{(Retrain voice model)}。

1. 该应用程序会要求您说出特定的单词。逐步完成该过程，直到完成，然后像往常一样尝试使用Google 助理。^{(Google Assistant)}

13. 卸载并重新安装 Google Apps^{(Reinstall Google Apps)}

如果没有其他任何工作，您最后的手段是尝试重新安装可能导致助手^(Assistant)无法工作的谷歌应用程序。^(Google)

要卸载并重新安装Google应用程序：

1. 打开谷歌播放商店^{(Google Play Store)}。
2. 搜索Google Assistant并选择应用程序。
3. 点击窗口右上角的卸载。^{(Uninstall )}

1. 对Google Assistant^{(Google Assistant)}重复此操作，然后尝试使用“Hey Google”功能。

OK Google，播放快乐音乐

习惯身边有一个人工智能个人助理可能很容易，但只有当它停止工作时，你才会意识到自己使用了多少。幸运的是，修复Google Assistant^{(Google Assistant)}通常很容易。希望^(Hopefully)本文解决了您的智能助理问题，您可以再次使用免提语音命令。

Google Assistant Not Working? 13 Things to Try

Iѕ Google Assistant not working when you ѕay “OK Google”? Unfortunately, there are many things that can make Google Aѕsistant stop working.

In this article, we’ll cover 13 fixes that are most likely to get your Google Assistant working again. We’ll start with the simplest fixes and work through to the more in-depth solutions, so start at the top and work your way down.

1. Restart Your Device

The most common tech advice is to “turn it off and on again”. Sometimes, a basic reboot can clear out errors and get Google Assistant working again. To restart your Android device, press and hold the power button for up to 10 seconds and then tap Restart.

2. Check if Google Services are Down

Although rare, it’s possible that the Google or Google Home services are down. If this is the case, you have no choice but to wait for the services to become live again.

To check whether Google services are down, check the DownDetector page for Google and Google Home. You can also check the official Google social media pages (like their Twitter) for any recent updates on their live status.

3. Check if Your Device Supports Google Assistant

Many older Android phones don’t support Google Assistant, so double-check that your mobile device is compatible.

Compatibility requirements for Google Assistant:

• Android version 5.0 with at least 1GB of memory or version 6.0 or higher with at least 1.5GB of memory
• Google app version 6.13 or higher
• Screen resolution must be at least 720p
• Google Assistant needs to support your device language (see Google’s supported languages)

4. Check Your Internet Connection

Google Assistant requires an internet connection to work. This means your device needs to be connected either to a Wi-Fi network or mobile data to enable it to work.

To check your internet, open a web browser app and attempt to load a page. If it doesn’t load, you’ll need to try troubleshooting your internet connection.

Note: If you use a VPN service, disconnect it momentarily and see if Google Assistant works. Because Google Assistant requires the internet to work, occasionally VPNs can cause issues with its functionality.

5. Check Your Microphone

An obvious but often overlooked problem is that your microphone is disabled or has stopped working. Without a microphone, Google Assistant will obviously be unable to listen to your voice commands.

To check this, try to call someone or record a video of yourself talking. If no sound is recorded, there’s likely an issue with your microphone.

If this is the case, it’s unlikely that you’ll be able to fix it yourself and you may need to consider sending it back to the manufacturer for repairs.

6. Enable Google Assistant

A common cause of Google Assistant issues is that it’s been accidentally disabled in your device settings. To re-enable Google Assistant:

1. Open Settings.
2. Tap Google.

1. Tap Settings for Google apps.

1. Select Search, Assistant & Voice.

1. Tap Google Assistant.

1. Tap Hey Google & Voice Match.

1. Toggle on Hey Google.

7. Check Permissions

To function correctly, Google Assistant needs to be granted several permissions in your device settings. To make sure Google Assistant has been given the correct permissions:

1. Open Settings.
2. Tap Apps.

1. Scroll down and tap Google.

1. Tap Permissions.

1. Toggle on all permissions.

8. Check Your Language Settings

As we mentioned above, the Google Assistant app only works with specific languages. The language available may be found on Google’s support page.

To check your current language in the Google Assistant settings:

1. Open the Google app.
2. Select Settings for Google Apps.

1. Tap Search, Assistant & Voice.

1. Tap Voice.

1. Select Languages.

1. Choose the language that you would like to use and tap Save.

Note: Currently, Google’s English language support is far more functional than some of the other language options. So keep in mind that if you use a different language, the Google Assistant voice recognition may be unsatisfactory.

9. Check for Updates

If you aren’t using the latest version of Google Assistant (or apps that use it), you may experience compatibility issues that result in the Assistant no longer working.

To check whether there are any Google app updates:

1. Open the Google Play Store.
2. Search for the Google app.
3. Check whether there is an option to Update rather than uninstall. If there is, tap Update and wait for the process to complete.

1. Repeat this process with Google Assistant.

If you use Google Nest, your Assistant devices are updated via the Google Home app, so be sure to follow this process for this as well.

Note: It’s a good idea to check for any updates to your device as well by going to Settings > System > System update > Check for updates. Not only can these clear up compatibility issues, but they provide security updates that are important for protecting your data online.

10. Uninstall Any Other Voice Assistants

Other voice assistants including Samsung’s Bixby or Amazon’s Alexa might interfere with Google Assistant since they’re all effectively trying to work over the top of each other.

To remove this potential interference and check if it’s causing the problem with Google Assistant, it’s beneficial to disable or remove these other assistants entirely.

To do so:

1. Open the Settings app.
2. Tap Apps.

1. Scroll through and try to find any other voice assistants.

1. Tap Disable or Uninstall to prevent them from running in the background.

11. Clear the Google Assistant Cache

With many software glitches, clearing the app data and cache files can often fix the issue. To clear the Google app cache:

1. Open Settings.
2. Select Apps.

1. Tap Google.

1. Tap Storage.

1. Scroll down and tap Clear cache and then Manage storage.

1. Tap Clear All Data.

1. Press OK.

12. Retrain the Google Assistant Voice Model

If the Google Assistant is having trouble recognizing your voice, retraining the voice model can solve the problem. If Google Assistant isn’t responding from the lock screen, this may be the reason why.

To retrain the Google Assistant voice model:

1. Open Settings.
2. Tap Google.

1. Select Settings for Google Apps.

1. Tap Search, Assistant & Voice.

1. Tap Voice.

1. Tap Voice Match.

1. Scroll down and tap Voice model.

1. Select Retrain voice model.

1. The app will ask you to say particular words. Work your way through the process until it’s completed, then try to use Google Assistant as usual.

13. Uninstall and Reinstall Google Apps

If nothing else has worked, your last resort is to try to reinstall the Google apps which are likely causing Assistant to not work.

To uninstall and reinstall the Google apps:

1. Open Google Play Store.
2. Search for Google Assistant and select the app.
3. Tap Uninstall at the top-right of the window.

1. Repeat this for Google Assistant and then try to use the “Hey Google” feature.

OK Google, Play Happy Music

It can be easy to get used to having an AI personal assistant around, but it’s only when it stops working that you realize how much you were using it. Luckily, it’s usually easy to fix Google Assistant. Hopefully, this article solved your Assistant issues and you can go back to using hands-free voice commands once again.

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