无法在您的Amazon Firestick 上流(Amazon Firestick)式传输 HBO Max ？观看电影或电视节目时， HBO Max(HBO Max)应用程序是否偶尔会死机或崩溃？视频是否经常断断续续、滞后或缓冲？HBO Max(HBO Max throw different error codes)在流式传输内容时会抛出不同的错误代码或消息吗
？
本教程解释了为什么会发生这些事情，并涵盖了Fire TV 设备上HBO Max问题的解决方案。本教程中的故障排除修复适用于所有Fire TV Stick代和型号。
1.修复您的互联网连接
不稳定或缓慢的互联网会导致HBO Max在您的(HBO Max)Fire TV上缓冲视频。如果您正在播放高清 (HD) 电影或电视节目，(High) 请(Definition)确保您的互联网连接速度至少为 5Mbps。要流式传输 4K 影片(stream 4K titles)，HBO Max建议使用 25-50 Mbps的互联网速度。
使用内置Fire OS网络测试来验证您的 Internet 网络的连接状态。
转到Settings > Network，导航到连接的网络，然后按Firestick遥控器上的Play/Pause按钮。如果该工具未发现您的连接有任何问题，请验证网络速度是否符合 HBO Max 的建议。
使用Fast.com或SpeedTest.net等基于 Web 的工具检查您的连接下载速度。
如果下载速度低于建议值，请通过减少网络活动来释放带宽。关闭(Close)Fire TV上不需要的应用程序，暂停所有正在进行的下载，并断开其他设备与Wi-Fi网络的连接。重新启动路由器、更新其固件并将其移近Fire TV 可以提高连接速度(boost connection speed)。
虚拟专用网络(Virtual Private Network)( VPN ) 有时会减慢您的互联网连接速度。断开您的VPN应用程序可以提高Fire TV 上的网络和流媒体质量。如果您的连接仍然不稳定，请联系您的互联网服务提供商寻求帮助。
2. 检查 HBO Max 服务器状态
如果为流媒体服务提供动力的服务器出现中断， HBO Max(HBO Max)可能无法在您的设备上运行。使用DownDetector(DownDetector)或ServicesDown等第三方站点监控工具检查 HBO Max 的服务器是否存在问题。
这些工具为 HBO Max 的视频流服务、应用程序和网站提供实时状态报告。如果这些工具和其他用户报告流媒体服务事件，请
联系 HBO Max 支持。(Contact HBO Max Support)
3.更新HBO Max
(HBO Max)如果应用程序存在错误或过时，HBO Max可能会出现故障或显示错误代码。应用程序(App)更新通常附带错误修复和性能改进。更新HBO Max可以消除导致问题的错误。
- 打开Fire TV查找(Find)菜单，在搜索栏中输入“hbo max”，然后在建议中选择HBO Max。
- 导航到HBO Max应用预览，然后按Fire TV Remote上的(Remote)菜单(Menu)按钮。
- 选择屏幕底部角落的更多信息(Select More Info)。
- 选择更新(Update)图标以将您的Amazon Fire TV上的HBO Max应用程序更新到最新版本。如果您只找到打开应用程序的选项， HBO Max(HBO Max)就是最新的。
我们建议配置您的Fire TV 以更新HBO Max和其他过时的应用程序。
在Fire TV(Fire TV)主屏幕上选择“设置” ，转到“Applications > Appstore”，然后将“自动更新”设置为“开”。
4.强制关闭并重新打开 HBO Max
(Does HBO Max)观看电影或电视节目时， HBO Max 是否会冻结在Fire TV Stick上？(Stick)强制关闭HBO Max可能会使应用程序再次正常工作。
- 打开Firestick设备设置(Settings)，转到Applications > Manage Installed Applications，然后选择HBO Max。
- 选择强制(Select Force)停止以终止Fire TV 设备
上的HBO Max应用程序。
- 选择启动(Select Launch)应用程序以重新打开HBO Max并检查强制关闭应用程序是否将其恢复为正常状态。
同时使用太多应用程序也会导致HBO Max和Fire TV Stick冻结或崩溃。如果HBO Max(HBO Max)继续出现故障，请强制(Force)关闭您不使用的应用程序。这可以释放系统内存，让HBO Max正常运行。
5.清除HBO Max App缓存和数据
损坏(Corrupt)的数据和缓存文件的过度积累可能导致Fire TV 应用程序出现故障。强制(Force)关闭HBO Max，删除其缓存数据并重新打开应用程序。
转到Settings > Applications > Manage已安装的Applications > HBO Max，然后选择清除(Clear)缓存。选择(Select Launch)菜单上的启动应用程序以重新启动HBO Max。
如果清除应用程序缓存后问题仍然存在，请清除HBO Max的存储数据。删除应用程序的数据会注销您的HBO Max帐户并清除所有应用程序内设置。
选择清除(Clear)数据，然后在下一页上再次
选择清除数据。(Clear)
打开HBO Max，登录您的帐户，然后检查应用程序现在是否可以正常运行，没有任何问题。
6.重启你的Fire TV
重启Fire TV 设备通常会消除导致应用程序故障的临时系统故障。打开Fire TV设置(Settings)菜单，选择我的 Fire(My Fire) TV，然后选择重新启动(Restart)以启动系统重新启动。
7. 更新您的 Fire TV 设备
Fire OS更新通常附带针对应用程序问题和Fire TV 系统故障(Fire TV system failures)的修复程序。前往Settings > My Fire TV > About 并选择Check for Updates。
选择安装(Select Install)更新以安装预下载的更新。
在更新过程中，请勿按Fire TV Remote上的任何按钮 - 按下按钮会中断固件更新。(Remote)当您的Fire TV 重新打开时启动HBO Max，并检查更新是否解决了问题。
8.卸载并重新安装HBO Max
(Install HBO Max)如果在尝试上述所有故障排除修复后应用仍然无法正常工作，请从头开始
安装 HBO Max 。
转到Settings > Applications > Manage已安装的Applications > HBO Max并选择卸载(Uninstall)。
(Select Confirm)在弹出窗口中选择确认，卸载完成后重新启动Fire TV，然后重新安装HBO Max。
启动 HBO Max
这些解决方案中的至少一个应该可以修复HBO Max并使应用程序在您的Fire TV 上正常运行。如果问题仍然存在，请联系 HBO Max(Contact HBO Max)支持或Amazon 设备支持。(Amazon Device Support)在寻求技术支持时，请在移动应用程序、网络浏览器和其他兼容的流媒体设备上
观看HBO Max 。
HBO Max Not Working on Fire TV Stick? 8 Fixes to Try
Can’t stream HBO Max on your Amazon Firestick? Does the HBO Max app occasionally freeze or crash when watching movies or TV shows? Are videos constantly choppy, lagging, or buffering? Does HBO Max throw different error codes or messages when streaming content?
This tutorial explains why these things happen and covers solutions for HBO Max issues on Fire TV devices. The troubleshooting fixes in this tutorial apply to all Fire TV Stick generations and models.
1. Fix Your Internet Connection
Unstable or slow internet causes HBO Max to buffer videos on your Fire TV. If you’re streaming movies or TV shows in High Definition (HD), ensure your internet connection speed is at least 5Mbps. To stream 4K titles, HBO Max recommends a 25-50 Mbps internet speed.
Use the built-in Fire OS network test to verify your internet network’s connection status.
Go to Settings > Network, navigate to the connected network, and press the Play/Pause button on your Firestick remote. If the tool doesn’t find any problem with your connection, verify that the network’s speed meets HBO Max’s recommendations.
Use web-based tools like Fast.com or SpeedTest.net to check your connection’s download speed.
If the download speed falls below the recommendations, free up bandwidth by reducing activity on the network. Close unneeded apps on the Fire TV, pause all ongoing downloads, and disconnect other devices from the Wi-Fi network. Restarting your router, updating its firmware, and moving it closer to your Fire TV can boost connection speed.
A Virtual Private Network (VPN) sometimes slows down your internet connection. Disconnecting your VPN app can improve network and streaming quality on your Fire TV. Contact your internet service provider for assistance if your connection remains unstable.
2. Check HBO Max Server Status
HBO Max may not work on your devices if the servers powering the streaming service are experiencing an outage. Use third-party site-monitoring tools like DownDetector or ServicesDown to check if there’s a problem with HBO Max’s servers.
The tools provide real-time status reports for HBO Max’s video streaming service, app, and website. Contact HBO Max Support if these tools and other users report an incident with the streaming service.
3. Update HBO Max
HBO Max may malfunction or display error codes if the app is bug-ridden or outdated. App updates often ship with bug fixes and performance improvements. Updating HBO Max could remove bugs causing the problems.
- Open the Fire TV Find menu, type “hbo max” in the search bar, and select HBO Max in the suggestions.
- Navigate to the HBO Max app preview and press the Menu button on your Fire TV Remote.
- Select More Info in the bottom corner of the screen.
- Select the Update icon to update the HBO Max app on your Amazon Fire TV to the latest version. HBO Max is up-to-date if you only find an option to Open the app.
We recommend configuring your Fire TV to update HBO Max and other outdated apps.
Select Settings on the Fire TV home screen, go to Applications > Appstore, and set “Automatic Updates” to ON.
4. Force Close and Reopen HBO Max
Does HBO Max freeze on your Fire TV Stick when watching movies or TV shows? Force-closing the HBO Max might get the app working correctly again.
- Open the Firestick device Settings, go to Applications > Manage Installed Applications, and select HBO Max.
- Select Force stop to terminate the HBO Max app on your Fire TV device.
- Select Launch application to reopen HBO Max and check if force-closing the app restored it to normalcy.
Using too many applications simultaneously can also cause HBO Max and your Fire TV Stick to freeze or crash. Force close apps you aren’t using if HBO Max continues to malfunction. That frees up system memory for HBO Max to run normally.
5. Clear HBO Max App Cache & Data
Corrupt data and overaccumulation of cache files can cause Fire TV apps to malfunction. Force close HBO Max, delete its cache data and reopen the app.
Go to Settings > Applications > Manage Installed Applications > HBO Max and select Clear cache. Select Launch application on the menu to relaunch HBO Max.
Clear HBO Max’s storage data if the problem persists after clearing the app’s cache. Deleting the app’s data signs out your HBO Max account and erases all in-app settings.
Select Clear data and select Clear data again on the next page.
Open HBO Max, sign in to your account, and check if the app now works properly without any issues.
6. Restart Your Fire TV
Power-cycling Fire TV devices often eliminate temporary system glitches responsible for app failures. Open the Fire TV Settings menu, select My Fire TV, and select Restart to initiate a system reboot.
7. Update Your Fire TV Device
Fire OS updates often ship with fixes for app issues and Fire TV system failures. Head to Settings > My Fire TV > About and select Check for Updates.
Select Install Updates to install a pre-downloaded update.
Don’t press any button on the Fire TV Remote during the update process—button presses can interrupt the firmware update. Launch HBO Max when your Fire TV comes back on, and check if the update resolves the problem.
8. Uninstall and Reinstall HBO Max
Install HBO Max from scratch if the app still doesn’t work correctly after trying all the troubleshooting fixes above.
Go to Settings > Applications > Manage Installed Applications > HBO Max and select Uninstall.
Select Confirm on the pop-up, restart your Fire TV when the uninstallation is complete, and reinstall HBO Max.
Fire Up HBO Max
At least one of these solutions should fix HBO Max and get the app working correctly on your Fire TV. Contact HBO Max support or Amazon Device Support if the problem persists. While you seek technical support, watch HBO Max on the mobile app, web browser, and other compatible streaming devices.
