在智能手机、智能电视或流媒体盒/棒上使用HBO Max应用程序时遇到问题？(HBO Max)缓存数据损坏(Corrupt)、设备内存不足和服务器中断可能是应用无法在您的设备上运行的原因。
无法播放您最喜欢的电视节目很糟糕(stream your favorite TV shows sucks)，但以下修复可以解决HBO Max问题。请注意，您可能需要尝试多种解决方案才能解决设备上的问题。
1. 验证HBO Max在您所在的国家/地区是否可用
HBO Max在美国(United) 、拉丁美洲(Latin America)、欧洲(Europe)和加勒比地区(Caribbean)的特定国家/地区可用(States)。查看可播放 HBO Max 的完整国家/地区(countries where HBO Max is available to stream)列表。
如果您不在HBO Max的服务区域，应用程序应显示“ HBO Max在您所在地区尚不可用”消息。如果该服务在您所在的国家/地区不可用，HBO Max将无法使用——尽管您可以使用(HBO Max)虚拟专用网络 (VPN)(Virtual Private Network (VPN))绕过地理限制。
2. 检查 HBO Max 服务器状态
如果HBO Max(HBO Max)的服务器不可用或离线，您可能会遇到流式传输 HBO Max 的问题。使用(Use)DownDetector等网站监控工具检查与HBO Max服务器相关的问题。
只有HBO Max可以修复服务器中断并使流媒体服务重新上线。幸运的是，与服务器相关的问题会立即得到解决，因此您不必等待太久。如果服务器停机时间持续数小时，请
联系 HBO Max 。(Contact HBO Max)
3. 解决您的Internet连接问题
互联网连接问题可能会导致 HBO Max 缓冲视频(cause HBO Max to buffer videos)并显示播放错误。
如果您无法流式传输HBO Max，请检查您的设备是否有互联网连接。接下来，验证您的网络下载速度是否满足HBO Max的最低要求——高清视频为5 Mbps或 4K 流媒体为 25 (Mbps)Mbps。
打开您的网络浏览器，谷歌“互联网速度测试”并在结果页面上选择运行速度测试。(Run Speed Test)您还可以在Speedtest.net或Fast.com等网站上测试您的互联网速度。
重新启动路由器、禁用VPN以及断开其他设备与网络的连接可能会提高连接速度。
以太网连接通常通过(Ethernet)Wi-Fi提供更快的传输速度和更好的网络质量。如果您的流媒体设备支持有线网络连接，请使用(Use)以太网电缆。(Ethernet)如果网络问题仍然存在，请联系您的互联网服务提供商。
4.强制关闭(Force Close)并重新打开(Reopen)HBO Max 应用程序(HBO Max App)
如果HBO Max在您的设备上没有响应，强制关闭应用程序可以使其再次运行。强制退出 HBO Max(Force-quit HBO Max)，等待 10-20 秒，然后重新打开应用程序。
(Force Close HBO Max)在Android 设备上(Devices)强制关闭 HBO Max
转到Settings > Apps和通知 > HBO Max，选择强制关闭(Force Close)，然后点击确定。
(Force Close HBO Max)在 iPhone 或 iPad 上
强制关闭 HBO Max
从屏幕底部向上滑动(Swipe)或双击Home键打开App Switcher。找到 HBO Max(Locate HBO Max)并在应用预览上向上滑动以将其关闭。返回设备的主屏幕(Home Screen)或应用程序库(App Library)并重新打开 HBO Max。
在 Apple TV 上强制关闭 HBO Max
要在Apple TV 上强制关闭HBO Max ，请双击(HBO Max)Apple TV Remote上的 TV 按钮并向上滑动HBO Max应用预览。
(Force Close HBO Max)强制关闭Fire(Fire) TV 设备
上的HBO Max
前往Settings > Applications > Manage已安装的Applications > HBO Max，然后选择强制(Force)停止。
5.清除HBO Max缓存数据
删除HBO Max应用缓存可以解决影响设备流媒体服务的所有问题。
在 Android 中清除 HBO Max 缓存
转到Settings > Apps和通知 > 所有应用程序(Apps)（或应用程序(App)信息）> HBO Max > Storage和缓存，然后点击清除缓存。
在Fire TV 设备上(Fire TV devices)，前往Settings > Applications > Manage已安装的Applications > HBO Max，然后选择清除(Clear)缓存。
众所周知，损坏(Corrupt)的浏览器缓存和不良/不兼容的扩展会阻止 Web 浏览器加载HBO Max。如果您通过计算机流式传输HBO Max ，请清除浏览器的缓存(clear your browser’s cache)并禁用或卸载最近安装的扩展程序(uninstall recently installed extensions)。如果问题仍然存在，请重新启动您的网络浏览器（禁用所有扩展）并重新加载HBO Max。
6.关闭其他应用程序
设备内存不足会导致HBO Max运行缓慢或无法打开。关闭不使用的应用程序是释放内存以使HBO Max流畅运行的简单方法。
7. 更新 HBO Max
您的应用程序版本可能已过时或有问题。如果您的设备没有自动更新应用，请打开应用商店并将HBO Max更新到最新版本。
8.重新启动您的设备
重启(Power)设备可以解决系统问题和应用程序故障。关闭(Power)您的设备，等待 10-20 秒使其关闭，然后重新打开。在任何其他应用程序之前打开 HBO Max(Open HBO Max)并检查您是否可以流式传输内容。
9. 更新您的设备
操作系统更新可以解决导致HBO Max和其他应用程序在您的设备上出现故障的问题。将您的流媒体设备连接到互联网并检查新的软件更新。
10.重新安装HBO Max
如果操作系统更新无法使HBO Max正常工作，请卸载该应用程序并重新启动您的设备。再次安装 HBO Max(Install HBO Max)并检查您是否能够使用流媒体应用。
HBO Max 恢复
这些修复很简单，它们应该让HBO Max应用程序再次运行。如果流媒体应用程序仍然出现故障，请将
问题报告给 HBO Max或您的设备制造商。(Report the problem to HBO Max)
HBO Max App Not Working? 10 Fixes to Try
Having troυble υsing the HBO Max aрp on уour smartphone, smart TV, or streaming box/stiсk? Corrupt cachе data, low device memorу, and server outages are likely reasons the app isn’t working оn your device.
Not being able to stream your favorite TV shows sucks, but the fixes below can remedy HBO Max issues. Note that you may need to try multiple solutions to fix the problem on your device.
1. Verify that HBO Max Is Available in Your Country
HBO Max is available in select countries in the United States, Latin America, Europe, and the Caribbean. Check out the full list of countries where HBO Max is available to stream.
If you’re outside HBO Max’s service areas, the app should display an “HBO Max isn’t available in your region yet” message. HBO Max won’t work if the service is unavailable in your country—although you could bypass the geo-restriction using a Virtual Private Network (VPN).
2. Check HBO Max Server Status
You may have issues streaming HBO Max if its servers are unavailable or offline. Use website monitoring tools like DownDetector to check for HBO Max server-related issues.
Only HBO Max can fix server outages and get the streaming service back online. Luckily, server-related problems are fixed in no time, so you won’t have to wait too long. Contact HBO Max if the server downtime lingers for hours.
3. Troubleshoot Your Internet Connection
Problems with your internet connection can cause HBO Max to buffer videos and display playback errors.
If you can’t stream HBO Max, check that your device has an internet connection. Next, verify that your network’s download speed meets HBO Max’s minimum requirements—5 Mbps for HD videos or 25 Mbps for 4K streaming.
Open your web browser, google “internet speed test” and select Run Speed Test on the result page. You can also test your internet speed on websites like Speedtest.net or Fast.com.
Rebooting your router, disabling your VPN, and disconnecting other devices from your network might boost connection speed.
Ethernet connections typically offer faster transfer speed and better network quality over Wi-Fi. Use an Ethernet cable if your streaming device supports wired network connectivity. Contact your internet service provider if the network issue persists.
4. Force Close and Reopen the HBO Max App
If HBO Max isn’t responding on your device, force-closing the app can get it working again. Force-quit HBO Max, wait 10-20 seconds, and reopen the app.
Force Close HBO Max on Android Devices
Go to Settings > Apps & notifications > HBO Max, select Force Close, and tap OK.
Force Close HBO Max on iPhone or iPad
Swipe up from the bottom of the screen or double-press the Home button to open the App Switcher. Locate HBO Max and swipe up on the app preview to close it. Return to your device’s Home Screen or App Library and reopen HBO Max.
Force Close HBO Max on Apple TV
To force close HBO Max on your Apple TV, double-press the TV button on the Apple TV Remote and swipe up the HBO Max app preview.
Force Close HBO Max on Fire TV Devices
Head to Settings > Applications > Manage Installed Applications > HBO Max and select Force stop.
5. Clear HBO Max Cache Data
Deleting the HBO Max app cache can fix all issues affecting your device’s streaming service.
Clear HBO Max Cache in Android
Go to Settings > Apps & notifications > All Apps (or App info) > HBO Max > Storage & cache and tap Clear cache.
On Fire TV devices, head to Settings > Applications > Manage Installed Applications > HBO Max and select Clear cache.
Corrupt browser cache and bad/incompatible extensions are known to stop web browsers from loading HBO Max. If you stream HBO Max through a computer, clear your browser’s cache and disable or uninstall recently installed extensions. If the problem persists, restart your web browser—leave all extensions disabled—and reload HBO Max.
6. Close Other Applications
Low device memory will cause HBO Max to run slowly or not open. Closing applications you aren’t using is an easy way to free up memory for HBO Max to run smoothly.
7. Update HBO Max
You may have an outdated or faulty app version. If your device doesn’t update apps automatically, open the app store and update HBO Max to the latest version.
8. Reboot Your Device
Power cycling your device can resolve system issues and app failures. Power off your device, wait 10-20 seconds for it to shut down, and turn it back on. Open HBO Max before any other app and check if you can stream content.
9. Update Your Device
An operating system update can fix problems causing HBO Max and other apps to malfunction on your device. Connect your streaming device to the internet and check for new software updates.
10. Reinstall HBO Max
If an operating system update doesn’t get HBO Max working correctly, uninstall the app and reboot your device. Install HBO Max again and check if you’re able to use the streaming app.
HBO Max Restored
These fixes are straightforward, and they should get the HBO Max app working again. Report the problem to HBO Max or your device manufacturer if the streaming app still malfunctions.
