流媒体服务（Netflix、Hulu、HBO Max等）在Apple TV 设备(Apple TV devices)上稳定且几乎没有故障。但是，由于互联网连接不良、服务器中断、软件过时等，有时情况会恶化。
如果您在Apple TV上使用HBO Max时遇到问题，本教程中的技巧应该会有所帮助。请注意，HBO Max应用程序适用于第 4 代Apple TV（4K 和高清）和更新的型号。如果您在App Store中找不到HBO Max ，那可能是因为您的(HBO Max)Apple TV型号（第 2 代或第 3 代）
不受支持。
如果您有 iPhone 或 iPad，则可以通过AirPlay将(AirPlay)HBO Max流式传输到不受支持的Apple TV 。或者，如果您有兼容的 LG、Samsung或VIZIO智能电视，请从电视的应用商店安装HBO Max 。查看适用于 HBO Max 的设备(devices that work with HBO Max)列表。
下面的故障排除解决方案应该让HBO Max在兼容的Apple TV 型号或世代上工作。
1. 检查 HBO Max 服务器状态
如果流媒体服务服务器出现问题， HBO Max(HBO Max)可能会出现故障。服务器相关问题可能导致HBO Max网站/应用程序无法访问并触发播放错误代码。
使用DownDetector等站点监控网站来验证 HBO Max 服务器的状态。如果DownDetector报告服务器中断，通知 HBO Max(notify HBO Max)并等待他们恢复服务。
(Troubleshoot)如果HBO Max(HBO Max)适用于其他订阅者和您的其他设备，请
对您的Apple TV 连接进行故障排除。
2. 检查您的互联网连接
(HBO Max)如果您的互联网连接缓慢或不一致， (internet connection is slow or inconsistent)HBO Max可能会不断缓冲视频或无法播放内容。您的网络必须具有 5 Mbps的最低下载速度才能在(Mbps)HBO Max 上流(HBO Max)式传输高清内容。25 Mbps是流式传输 4K HDR内容的最低下载速度。
使用SpeedTest.net等网络工具在不同设备上测试您的网络连接速度。如果您的网速低于 HBO Max 的建议，请尝试以下故障排除修复：
- 断开(Disconnect)其他设备与您的网络的连接。减少网络上的活动可以释放带宽并提高连接速度。
- 将以太网(Ethernet)电缆重新插入Apple TV。此外，请确保将Apple TV 连接到路由器的(Apple)以太网(Ethernet)电缆是正品且状况良好。电缆松动(Loose)或损坏会削弱以太网连接速度(weaken an Ethernet connection speed)并导致间歇性断开连接。
- 如果您使用的是 Wi-Fi 网络，请重新启动路由器。
- 将您的 Wi-Fi 路由器移近Apple TV。
- 更新路由器的固件。
- 请联系您的互联网服务提供商 ( ISP )。
如果您无法在Wi-Fi 上流式传输(Wi-Fi)HBO Max和其他应用程序，请重置您的无线路由器或切换到有线连接。
3.强制退出并重新打开HBO Max
Apple建议强制退出在(Apple)Apple TV 和其他Apple设备上无法正常运行的应用程序。这样(Doing)做可以解决导致应用程序故障的临时系统故障。请按照以下步骤强制关闭Apple TV
上的HBO Max 。
- 双击(Double-press)Apple TV Remote上的 TV 按钮以打开应用程序切换屏幕。
- 导航到HBO Max应用预览并在遥控器的触控板(Clickpad)或触控(Touch)表面上向上滑动。这将强制关闭HBO Max并将其从应用切换器中删除。
等待几秒钟，然后重新打开HBO Max。如果您在强制关闭应用后遇到的问题再次出现，请
更新 HBO Max 。(Update HBO Max)
4. 更新 HBO Max
如果应用程序过时或存在漏洞， HBO Max(HBO Max)可能会出现故障。如果您的Apple没有自动更新应用程序，请在App Store中手动更新(App Store)HBO Max。
打开App Store，搜索“hbo max”，然后选择更新(Update)以安装最新版本的应用程序。
我们还建议您将Apple TV 配置为自动更新应用程序。转到Settings > Apps并将“自动更新应用程序”选项设置为开。
当App Store(App Store)中有新版本可用时，这会提示您的流媒体设备更新应用程序。请注意，自动应用更新可能会增加数据消耗。如果您使用的是有上限或受限的互联网计划，请禁用该选项。
5. 重启你的 Apple TV
如果HBO Max和其他应用程序死机、崩溃或无法打开，重新启动Apple TV 可能会解决问题。
打开设置(Settings)应用程序，选择系统(System)，然后选择重新启动(Restart)。
或者，从墙上插座拔下Apple TV电源线并等待 30 秒。(Apple TV)将电缆重新插入插座，然后将Apple TV连接到 Wi-Fi 或以太网(Ethernet)。打开 HBO Max(Open HBO Max)并检查它是否正常工作。
6. 更新您的 Apple TV
使Apple(Apple) TV 的操作系统保持最新状态始终是一个好主意。tvOS 更新解决了性能问题、远程控制问题(remote control troubles)、应用程序故障以及其他Apple TV 功能的问题。
将Apple TV 连接到有线或无线网络，前往Settings > Software > Software Updates”，然后选择“更新软件”(Update Software)。
如果您的Apple TV 有可用更新，请选择下载(Download)并安装(Install)以安装更新。
下载完成后，您的Apple TV 将重新启动并安装新的 tvOS 更新。在安装过程中，请将Apple TV 插入电源插座。
我们建议让您的Apple TV 自动安装新的 tvOS 更新。转到Settings > System > Software Updates并打开自动更新(Automatically Update)。
有关更新旧Apple TV 代
的信息，请参阅我们的更新 tvOS 教程。(tutorial on updating tvOS)
7.重新安装HBO Max
删除HBO Max并重新安装该应用程序解决了许多 Apple TV 用户的问题(fixed the issue for many Apple TV users)。如果上述解决方案均无法解决问题，请卸载HBO Max并重新下载该应用程序。
- 导航到Apple TV主(Home)屏幕或应用启动器
上的HBO Max应用。
- 按住Apple TV Remote上的Clickpad或Touch Surface ，直到HBO Max应用程序图标抖动。
- 按(Press)遥控器上的Play/Pause按钮打开选项(Options)菜单。
- 选择删除。
- (Choose Delete)在确认页面上选择删除以从Apple TV
中卸载HBO Max 。
HBO Max and Chill
我们相信，这些故障排除解决方案中至少有一种可以让HBO Max在您的Apple TV 上再次运行。如果问题仍然存在，请
联系 HBO Max(Contact HBO Max)或Apple 支持。(Apple Support)
HBO Max App Not Working Apple TV? 7 Fixes to Try
Streaming services (Netflix, Hulu, HBО Max, etc.) are stable and barely malfunction on Apple TV devices. However, there are occasions when things go south due to poor internet connectivity, server outages, outdated software, etc.
If you’re having trouble with HBO Max on your Apple TV, the tricks in this tutorial should help. Note that the HBO Max app works on the 4th generation Apple TV (4K and HD) and newer models. If you don’t find the HBO Max in the App Store, that’s likely because you have an unsupported Apple TV model (2nd or 3rd gen).
If you have an iPhone or iPad, you can stream HBO Max to an unsupported Apple TV via AirPlay. Alternatively, install HBO Max from your TV’s app store if you have a compatible LG, Samsung, or VIZIO smart TV. Check out the list of devices that work with HBO Max.
The troubleshooting solutions below should get HBO Max working on compatible Apple TV models or generations.
1. Check HBO Max Server Status
HBO Max may malfunction if there’s a problem with the streaming service servers. Server-related issues can render the HBO Max website/app inaccessible and trigger playback error codes.
Use site-monitoring websites like DownDetector to verify the status of HBO Max’s servers. If DownDetector reports a server outage, notify HBO Max, and wait until they restore the service.
Troubleshoot your Apple TV connection if HBO Max works for other subscribers and your other devices.
2. Check Your Internet Connection
HBO Max may constantly buffer videos or fail to play content if your internet connection is slow or inconsistent. Your network must have a 5 Mbps minimum download speed to stream HD content on HBO Max. 25 Mbps is the minimum download speed for streaming 4K HDR content.
Use web tools like SpeedTest.net to test your network connection speed on a different device. Try the following troubleshooting fixes if your internet speed falls below HBO Max’s recommendation:
- Disconnect other devices from your network. Reducing activity on your network can free up bandwidth and boost connection speed.
- Reinsert your Ethernet cable to the Apple TV. Also, ensure the Ethernet cable connecting your Apple TV to a router is authentic and in good condition. Loose or damaged cables can weaken an Ethernet connection speed and cause intermittent disconnections.
- Restart your router if you’re using a Wi-Fi network.
- Move your Wi-Fi router closer to the Apple TV.
- Update your router’s firmware.
- Contact your internet service provider (ISP).
Reset your wireless router or switch to a wired connection if you can’t stream HBO Max and other apps on Wi-Fi.
3. Force Quit and Reopen HBO Max
Apple recommends force quitting apps that don’t work correctly on Apple TV and other Apple devices. Doing so could resolve temporary system glitches causing the app to malfunction. Follow the steps below to force close HBO Max on your Apple TV.
- Double-press the TV button on your Apple TV Remote to open the app-switching screen.
- Navigate to the HBO Max app preview and swipe up on your remote’s Clickpad or Touch surface. That’ll force close HBO Max and remove it from the app switcher.
Wait a few seconds and reopen HBO Max. Update HBO Max if the issue you’re experiencing reoccurs after force closing the app.
4. Update HBO Max
HBO Max might malfunction if the app is outdated or bug-ridden. If your Apple doesn’t update apps automatically, update HBO Max manually in the App Store.
Open the App Store, search for “hbo max,” and select Update to install the latest version of the app.
We also recommend configuring your Apple TV to update apps automatically. Go to Settings > Apps and set the “Automatically Update Apps” option to On.
That prompts your streaming device to update apps when new versions are available in the App Store. Note that automatic app updates might increase data consumption. Leave the option disabled if you’re using a capped or limited internet plan.
5. Reboot Your Apple TV
If HBO Max and other apps are freezing, crashing, or won’t open, rebooting your Apple TV might fix the problem.
Open the Settings app, select System, and select Restart.
Alternately, unplug the Apple TV power cable from the wall outlet and wait 30 seconds. Plug the cable back into the outlet and connect your Apple TV to a Wi-Fi or Ethernet network. Open HBO Max and check if it works without issues.
6. Update Your Apple TV
Keeping your Apple TV’s operating system up-to-date is always a good idea. tvOS updates resolve performance issues, remote control troubles, app malfunctions, and problems with other Apple TV functionalities.
Connect your Apple TV to a wired or wireless network, go to Settings > Software > Software Updates, and select Update Software.
If there’s an update available for your Apple TV, select Download and Install to install the update.
Your Apple TV will reboot and install the new tvOS update when the download is complete. Keep your Apple TV plugged into the power outlet during the installation.
We recommend allowing your Apple TV to install new tvOS updates automatically. Go to Settings > System > Software Updates and turn on Automatically Update.
Refer to our tutorial on updating tvOS for information on updating older Apple TV generations.
7. Reinstall HBO Max
Deleting HBO Max and reinstalling the app fixed the issue for many Apple TV users. If none of the solutions above resolve the problem, uninstall HBO Max, and redownload the app.
- Navigate to the HBO Max app on your Apple TV Home screen or app launcher.
- Press and hold the Clickpad or Touch Surface on your Apple TV Remote until the HBO Max app icon jiggles.
- Press the Play/Pause button on the remote to open the Options menu.
- Select Delete.
- Choose Delete on the confirmation page to uninstall the HBO Max from your Apple TV.
HBO Max and Chill
We’re confident that at least one of these troubleshooting solutions will get HBO Max working again on your Apple TV. Contact HBO Max or Apple Support if the problem persists.
