也许您家中的声音太大而无法正常收听电视，或者您只是想保持低音量。无论哪种方式，有时字幕或隐藏式字幕是欣赏流媒体节目的最佳选择。当HBO Max字幕无法正常工作时，您可以采取多种措施来修复它们。
可能字幕不同步，或者没有出现。无论是什么原因，您都可以采取措施让它们重新出现在屏幕上（并且看起来像它们应该出现的那样）。
1.检查HBO的服务器状态
如果HBO Max服务器已关闭，则流媒体服务可能无法按预期运行。您应该采取的第一步是检查Downdetector。它将向您显示HBO Max是否在局部区域存在问题，或者整个服务是否无法运行。如果是这种情况，您所能做的就是等待它重新上线。
2. 检查你的 Ping
虽然HBO Max需要足够的互联网速度来流式传输视频，但它还需要从服务器到您的设备的快速响应时间。此响应时间称为 ping（或延迟，对于那里的游戏玩家）。您可以通过访问Speedtest.net并运行速度测试(running a speed test)来检查这一点。它将以毫秒为单位显示您的下载和上传速度以及整体 ping。
3.禁用你的VPN
虽然 VPN（虚拟专用网络(virtual private network)）在浏览网页或访问敏感信息时提供安全性，但它可能会干扰流媒体服务。虽然VPN可以访问来自其他地区的节目，但如果您遇到字幕问题，您应该在流式传输时禁用它。有时只需
关闭VPN即可纠正这些问题。(VPN)
4.重新启动您的流媒体设备
无论您是在 Firestick(streaming on a Firestick)、macOS、Android TV、Xbox还是Roku设备上进行流式传输，都没有关系 - 有时，最简单的解决方法是将其关闭然后重新打开。快速重启将修复大多数故障，让您以您想要的方式体验内容。
5. 更新或卸载(Uninstall)并重新安装 HBO Max(Reinstall HBO Max)
当您在移动设备（无论是Android还是 iPhone）上使用(Android)HBO Max时，您应该检查两件事。首先(First)，确保您使用的是最新版本的HBO Max。如果您是并且问题仍然存在，请卸载该应用程序并重新安装。通常(Often)，拙劣的安装或更新会导致无法解释的故障。完全重新安装应用程序将解决这些问题。
6.清除您的网络浏览器缓存
如果您通过HBO Max网站进行流式传输，请尝试清除浏览器缓存。您执行此操作的方式因您的浏览器而异，但擦除缓存并重新启动浏览器通常可以解决您遇到的大多数问题。
- 在Google Chrome中，选择右上角的三个点，然后选择更多Tools > Clear Browsing Data。
- 确保选中“缓存的图像和文件”框，然后选择清除(Clear)数据。
7.清除你的应用缓存
如果您通过移动设备或 iPad 进行流式传输，请尝试清除您的应用缓存(clearing your app cache)。这与清除 Web 缓存具有相同的功能。虽然具体方法因设备而异，但它们都遵循基本流程。
在Android上，您可以通过访问HBO Max应用，选择 Clear Data，然后选择 Clear Cache来清除缓存。在 iOS 上，您无法清除特定的应用缓存，但您可以删除并重新安装该应用。最终的结果是一样的。
8.检查您的字幕设置
确保(Make)您确实启用了字幕。
- 流式传输时，选择字幕设置。这看起来像一个讲话泡泡。
- 选择英语 - 原始(English – Original)和英语 CC(English CC)。
- 刷新视频。
这将打开字幕并开始将它们与音频一起流式传输。很多(Too)时候，很容易忘记选择 CC 按钮，尤其是当您在流媒体平台之间切换时。即使它在一个上启用，它也可能不会在另一个上自动启用。
9.尝试不同的设备
如果您无法让字幕在一个流媒体平台上运行，请尝试另一个。例如，如果HBO Max字幕无法在您的智能电视上加载，请尝试在您的Roku设备上进行流式传输。有时，服务器问题可能会阻止字幕在一个平台而不是另一个平台上工作，即使没有报告问题。
Roku设备的设置通常与您的移动应用程序不同。您可能在一个平台上启用或禁用了在另一个平台上仍然启用的设置。
10. 向 HBO Max Help 报告
如果您已尝试所有可能的步骤，但仍无法加载字幕，请将问题报告给HBO Max。您可以前往帮助中心，通过消息、电话或电子邮件与他们联系。(Help Center.) 字幕(Subtitles)不会自动生成；它们作为特定电视节目或电影的数据的一部分上传。因此，有可能某些数据已损坏，导致字幕出现错误或出现时间错误。
如果发生这种情况，您无法自行解决问题。HBO Max必须从头到尾处理好这个问题，但他们需要首先意识到这个问题。
字幕对听力受损的人来说是一个福音，所以当它们不起作用时会特别令人沮丧。尝试这些修复以重新观看您喜欢的内容。
HBO Max Subtitles Not Working? 10 Ways to Fix
Maybe it’s too loud in your home to hear the TV properly, or you just wаnt to keep the volume low. Εither way, there are times whеn subtitles or closed captions are the best options for enjoying a streaming show. When HBO Max subtitles aren’t working, there are several thingѕ you can do to fix them.
Maybe the subtitles are out of sync, or they aren’t appearing. Whatever the cause, you can take steps to get them back on screen (and appear like they’re supposed to).
1. Check HBO’s Server Status
If the HBO Max servers are down, the streaming service might not behave as expected. The first step you should take is to check Downdetector. It will show you whether HBO Max is having a problem in a localized area or if the service as a whole isn’t operational. If this is the case, all you can do is wait for it to come back online.
2. Check Your Ping
While HBO Max requires sufficient internet speed to stream video, it also needs a quick response time from the server to your device. This response time is called ping (or lag, for gamers out there). You can check this by going to Speedtest.net and running a speed test. It will show you your download and upload speeds and your overall ping in milliseconds.
3. Disable Your VPN
While a VPN (virtual private network) provides security while browsing the web or accessing sensitive information, it can interfere with streaming services. While a VPN makes it possible to access programming from other regions, you should disable it while streaming if you encounter problems with your subtitles. Turning off the VPN is sometimes all it takes to correct these issues.
4. Reboot Your Streaming Device
It doesn’t matter whether you’re streaming on a Firestick, macOS, Android TV, Xbox, or Roku device – sometimes, the easiest fix is to turn it off and back on again. A quick power cycle will fix most glitches and let you experience the content the way you want to.
5. Update or Uninstall and Reinstall HBO Max
When you’re using HBO Max on a mobile device, whether Android or iPhone, there are two things you should check. First, make sure you’re using the latest version of HBO Max. If you are and the problem continues to persist, uninstall the app and reinstall it. Often, a botched installation or update will cause glitches that can’t be explained. Completely reinstalling the app will fix these.
6. Clear Your Web Browser Cache
Try clearing your browser cache if you’re streaming through the HBO Max website. How you do this varies depending on your browser, but wiping the cache and restarting the browser will often fix most problems you run into.
- In Google Chrome, select the three dots in the top-right corner and then select More Tools > Clear Browsing Data.
- Ensure the box for “Cached images and files” is checked, then select Clear data.
7. Clear Your App Cache
If you’re streaming through a mobile device or an iPad, try clearing your app cache. This serves the same function as clearing your web cache. While the exact approach varies between devices, they all follow a basic process.
On Android, you can clear the cache by accessing the HBO Max app, selecting Clear Data, and then Clear Cache. On iOS, you can’t clear the specific app cache, but you can delete and reinstall the app. It has the same result in the end.
8. Check Your Caption Settings
Make sure you actually have subtitles enabled.
- While streaming, select caption settings. This looks like a speech bubble.
- Select English – Original and English CC.
- Refresh the video.
This will turn on subtitles and start streaming them alongside the audio. Too often, it’s easy to forget to select the CC button, especially if you swap between streaming platforms. Even if it’s enabled on one, it might not automatically be enabled on another.
9. Try a Different Device
If you can’t get subtitles to work on one streaming platform, try another. For example, try streaming on your Roku device if HBO Max subtitles won’t load on your smart TV. Sometimes, server issues might prevent subtitles from working for one platform and not another, even if there are no reported problems.
Roku devices often have different settings than your mobile app. You might have enabled or disabled a setting on one platform that’s still enabled on another.
10. Report to HBO Max Help
If you’ve tried every possible step and still can’t get subtitles to load, report the problem to HBO Max. You can reach them through messaging, phone, or email by going to the Help Center. Subtitles aren’t generated automatically; they’re uploaded as part of the data with a specific TV show or movie. So it’s possible that some of the data is corrupted, resulting in subtitles appearing incorrectly or at the wrong time.
If this happens, you can’t fix the problem yourself. HBO Max will have to take care of it from their end, but they need to be aware of the problem first.
Subtitles are a boon to the hearing-impaired, so it can be particularly frustrating when they don’t work. Try these fixes to get back to watching your favorite content.
