HP 打印机用户报告的最常见打印问题之一是他们的打印机无法打印黑色墨水。发生这种情况的原因有多种,包括打印头对齐不正确、黑色打印机墨盒有故障或已空等。
在本文中,我们将介绍十种可能导致HP 打印机(HP Printer)停止打印黑色的常见打印机错误,并解释如何修复这些错误。这些方法也可能有助于解决彩色墨水或彩色墨盒问题。

修复 HP 打印机无法打印黑色的(Printing Black)10 种方法(Ways)
下面,我们介绍了 10 种不同的方法来排除 HP 彩色打印机的故障。我们从最简单和最有可能的修复开始,因此从顶部开始并逐步向下。
注意:您的打印机问题可能与特定的错误消息相关。如果是这样,请查看我们的故障排除指南,了解“打印机状态未知(Printer Status Unknown)”和“驱动程序不可用(Driver Is Unavailable)”。
1. 确保有墨水或碳粉

这似乎是显而易见的,但如果您的HP 打印机(HP Printer)无法打印黑色,则可能是墨水或碳粉不足。您的打印机是否需要墨水或碳粉取决于型号。HP DeskJet、HP Envy和HP Officejet以及HP InkJet 打印机(HP InkJet Printers)均使用墨水。HP LaserJet打印机使用碳粉。
首先要做的是检查墨水量。您的打印机墨盒不需要完全耗尽墨水即可停止该颜色的打印,只需非常低即可。如果黑色墨水量指示器旁边有感叹号,则需要插入新墨盒。
请记住,如果您的打印机传感器有故障,即使没有墨水,它们也可能会显示您有墨水。因此,即使您的打印机说有墨水,也请插入新的打印机墨盒来测试它是否是有问题的空墨盒。
2. 清洁打印头

打印头喷嘴堵塞会导致打印机无法打印黑色墨水。幸运的是,这是一个简单的修复方法。打印头(Printhead)清洁可在“打印机维护”(Printer Maintenance)菜单或 HP 打印机控制面板的“深度清洁”(Deep Cleaning)或“清洁打印头”(Clean Printhead)下进行。
在打印机上选择适当的选项并允许进行清洁过程。可能还要等一下。然后,打印机通常会打印测试页以查看问题是否已解决。您可能需要执行几次此操作才能完全恢复打印质量。
为防止将来出现堵塞,请避免长时间不使用打印机,也不要使用第三方黑色墨盒。
注意:惠普用户遇到的另一个常见错误是“打印头丢失(Missing)或出现故障”。如果发生此错误,请参阅如何修复该错误(how to fix this error if it occurs)。
3. 清洁墨盒
如果您已清洁打印头几次但效果不佳,则可能值得清洁墨盒本身。打印机(Printer)墨盒可能会堵塞或干燥,导致颜色失败。
清洁墨盒最简单的方法是用一些异丙醇擦拭喷嘴板(墨水流出的地方)。如果这不起作用,您的墨盒可能已干。将一些沸水倒入容器中,并将大约四分之一的墨盒面朝下浸入水中。待水冷却。干燥墨盒并像平常一样将其重新插入打印机。
4. 使用 HP Smart 应用程序
HP Smart 应用程序(HP Smart App)可供部分 HP 用户使用,可用于解决各种打印问题。大多数 2010 年之后制造的支持 Wi-Fi 的 HP 打印机都与此应用程序兼容。
- 打开设备上的
HP Smart应用程序。(HP Smart)
- 选择左侧的三个栏以打开主菜单。

- 选择诊断和修复。

- 选择开始(Start)。按照(Follow)故障排除程序的说明进行操作。

5. 使用Windows 打印机故障排除程序(Windows Printer Troubleshooter)
Windows 用户还可以使用打印机故障排除程序(Printer Troubleshooter)来查看可能导致问题的原因。
- 在任务栏中键入打印机和扫描仪,然后选择(Printers)打印机(Printers)和扫描仪。

- 在相关设置下,选择疑难解答(Troubleshoot)。

- 选择您的 HP 打印机型号。这应该列在故障排除程序的窗口中。

- 选择下一步。

- 请遵循(Follow)诊断报告中的任何说明。
如果Windows发现软件或打印机驱动程序存在任何问题,它将修复这些问题或建议您采取的操作。
6. 使用HP Print and Scan Doctor
对于那些型号与HP Smart(HP Smart)不兼容的用户,还有另一个软件可能会有所帮助。如果您还没有,可以在此处下载(here)HP Print and Scan Doctor软件。
- 打开HP Print and Scan Doctor软件。
- 选择“开始”(Start)以选择您的 HP 打印机,然后选择“下一步”(Next)。

- 选择修复打印选项。
- 请按照故障排除说明进行操作。
7. 使用原装惠普墨盒(Hewlett-Packard Cartridges)
第三方墨盒虽然通常更便宜,但在 HP 打印机上并不总是能很好地工作。有时墨盒有故障,有时则与 HP 软件不兼容。
如果您使用的是第三方墨盒并遇到打印问题,请尝试将其更换为 HP 官方墨盒。
8. 对齐打印头
如果未正确校准,打印机可能无法打印黑色墨水。通过对齐打印头来校准HP 打印机(HP Printer)可能会解决这些问题。
HP 打印机的“打印机维护”(Printer Maintenance)菜单或“控制面板”菜单中具有(Control Panel)“对齐打印头”(Align Printhead)选项,可用于校准打印机。
当您选择“对齐打印头”(Align Printhead)选项时,打印机将打印对齐页并提示您根据对齐打印输出的结果进行更改。实际过程将取决于您的型号。有关特定打印头对齐指南,请参阅 HP 打印机手册。
9. 检查纸张类型

如果您进行黑白打印并得到空白页(或者根本无法打印(it won’t print at all)),问题可能不是墨水而是纸张。尝试插入普通纸而不是任何特种纸,看看问题是否得到解决。
如果打印机在普通纸张上打印效果良好,您可能需要调整纸张设置。确保(Make)在打印机设置中为打印作业选择的纸张与您尝试打印的纸张类型相匹配。
10.联系惠普支持
如果所有其他方法均失败,则需要联系客户服务。您可以在此处访问(here)HP 支持(HP Support) 。选择联系我们(Select Contact Us)与 HP 工作人员联系,他们有望帮助您解决打印机问题。
打印黑色
希望上述解决方案能够帮助您修复 HP 打印机,使其再次以黑色打印。如果他们没有提供帮助并且 HP 支持人员无法识别问题,则打印机本身可能需要维修。
用户可以在保修期内将 HP 打印机退回制造商进行维修。因此,请检查您的打印机的保修期,看看是否可以退货。
HP Printer Not Printing Black? 10 Fixes to Try
One of the most сommon printing iѕѕuеs that HP printer users report is thаt their prіnter will not print black ink. There are a few reаsonѕ this might occur, including incorrect printhead alignment, faulty or empty black color printer cartridges, аnd more.
In this article, we’ll cover ten common printer errors that can cause your HP Printer to stop printing black and explain how to fix them. These methods might also help with color ink or color cartridge issues.

10 Ways to Fix Your HP Printer When It’s Not Printing Black
Below, we cover 10 different methods to troubleshoot your HP color printer. We begin with the easiest and most probable fixes, so start at the top and work your way down.
Note: Your printer problems might be associated with a specific error message. If so, check out our troubleshooting guides for “Printer Status Unknown” and “Driver Is Unavailable.”
1. Make Sure You Have Ink or Toner

This may seem obvious, but if your HP Printer won’t print black, it might be low on ink or toner. Whether your printer requires ink or toner will depend on the model. HP DeskJet, HP Envy and HP Officejet, and HP InkJet Printers all use ink. HP LaserJet printers use toner.
The first thing to do is check your ink levels. Your printer cartridge doesn’t need to be completely out of ink to stop printing in that color—just very low. If there’s an exclamation mark beside the ink level indicator for black, you need to insert a new cartridge.
Keep in mind that if your printer sensors are faulty, they may show that you have ink even when you don’t. So, even if your printer says it has ink, insert a new printer cartridge to test whether it’s an empty cartridge at fault.
2. Clean the Printhead

A clogged printhead nozzle can prevent your printer from printing black ink. Fortunately, this is an easy fix. Printhead cleaning is available in the Printer Maintenance menu or HP printer’s control panel under Deep Cleaning or Clean Printhead.
Select the appropriate option on your printer and allow the cleaning process to take place. This may take a while. The printer will then usually print a test page to see if the issue has been resolved. You may need to do this a few times to restore print quality fully.
To prevent clogging in the future, avoid going for long periods of not using your printer, and do not use third-party black ink cartridges.
Note: Another common error HP users get is that they have “Missing or Failed Printheads.” See how to fix this error if it occurs.
3. Clean the Cartridges
If you have cleaned the printhead a few times and are having no luck, it may be worth cleaning the cartridges themselves. Printer cartridges can become clogged or dry out, causing that color to fail.
The easiest way to clean cartridges is to wipe the nozzle plate (where the ink comes out) with some isopropyl alcohol. If this doesn’t work, your cartridge may be dry. Pour some boiling water into a container and submerge about a quarter of the cartridge face down. Leave until the water cools. Dry the cartridge and reinsert it into the printer as normal.
4. Use the HP Smart App
The HP Smart App is available for some HP users and can be used to troubleshoot various printing issues. Most Wi-Fi-enabled HP printers manufactured after 2010 are compatible with this app.
- Open the HP Smart app on your device.
- Select the three bars on the left-hand side to open the home menu.

- Select Diagnose and Fix.

- Select Start. Follow the instructions from the troubleshooter.

5. Use the Windows Printer Troubleshooter
Windows users can also use the Printer Troubleshooter to see what may be causing the issues.
- Type Printers and scanners into the taskbar and select Printers & scanners.

- Under related settings, select Troubleshoot.

- Choose your HP printer model. This should be listed in the troubleshooter’s window.

- Select Next.

- Follow any instructions in the diagnostic report.
If Windows identifies any problems with the software or printer driver, it will fix them or recommend actions for you to take.
6. Use the HP Print and Scan Doctor
For those with models that aren’t compatible with HP Smart, there is another piece of software that may be helpful. If you don’t have it already, you can download the HP Print and Scan Doctor software here.
- Open the HP Print and Scan Doctor software.
- Select Start to choose your HP printer, and then select Next.

- Select the Fix Printing option.
- Follow the troubleshooting instructions.
7. Use Genuine Hewlett-Packard Cartridges
Third-party ink cartridges, while usually cheaper, don’t always work so well on HP printers. Sometimes the cartridge is faulty, other times it is not compatible with the HP software.
If you’re using a third-party ink cartridge, and having printing problems, try replacing it with an official HP ink cartridge.
8. Align the Printhead
A printer might not print black ink if it has not been calibrated properly. Calibrating your HP Printer by aligning its printhead may fix these issues.
HP printers have an Align Printhead option in their Printer Maintenance menu or within the Control Panel menu that can be used to calibrate the printer.
When you select the Align Printhead option, the printer will print an alignment page and prompt you to make changes based on the outcome of the alignment printout. The actual process will depend on your model. Refer to your HP printer manual for specific printhead alignment guidelines.
9. Check the Paper Type

If you’re printing in black and white and getting blank pages (or it won’t print at all), the issue may not be the ink but the paper. Try inserting plain paper rather than any specialty paper and see whether the issue is resolved.
If the printer prints fine on normal paper, you might need to adjust your paper settings. Make sure that the paper selected in your printer settings for the print job matches the paper type you’re trying to print on.
10. Contact HP Support
If all else fails, it’s time to contact customer service. You can access HP Support here. Select Contact Us to get in contact with an HP staff member that can hopefully talk you through your printer problems.
Print it Black
Hopefully, the above solutions have helped you fix your HP printer so that it prints in black once again. If they don’t help and HP support is unable to identify the problem, the printer itself might need repairing.
Users can return HP printers within their warranty periods to the manufacturer for repairs. So check the warranty period of your printer to see if you can return it.