您在 iPhone 上使用 iMessage 时(using iMessage on your iPhone)是否经常遇到问题？尽管 Apple 的即时通讯服务非常出色，但各种因素可能会阻止它正常工作。服务器端的复杂情况、连接故障、配置不当的 iMessage 设置和错误都可能造成影响。
如果 iMessage 需要很长时间才能发送您的消息、无法传递消息或错误地同步对话，那么按照以下故障排除方法进行操作会有所帮助。并非每个修复都适用于您的特定问题，因此请随意跳过那些不适用的修复。
1. 检查 iMessage 系统状态
iMessage 通过Apple服务器路由您的消息。如果您刚才使用该服务没有任何问题，但 iMessage 现在无法正常工作，那么值得检查服务器端是否没有任何问题。
进入Apple System Status页面并向下滚动到iMessage。如果您看到旁边列出的已知问题，您必须等到Apple解决它。如果没有问题，您应该会看到一个绿色圆点或可用(Available )标签。
2. 检查 Wi-Fi/蜂窝数据
检查您的互联网是否有问题。尝试在Safari中打开一些网站，在(Safari)YouTube 上(YouTube)播放一些视频等。如果它们正常加载，请跳过。如果没有，这里有一些您可以尝试的快速操作。
- 重新启动您的 Wi-Fi 路由器。
- 连接(Connect)到不同的 Wi-Fi 网络。
- 续订 Wi-Fi 租约(Renew Wi-Fi lease)。
- 打开 iPhone 的控制中心(Control Center)并打开和关闭飞行模式(Airplane Mode)。
- 确认您没有用完每日或每月的蜂窝数据配额。
- 禁用VPN（虚拟专用网络(Virtual Private Network)）。
还有其他与连接相关的问题可能导致 iMessage 无法正常工作。
3. 重发消息
如果 iMessage 由于您一方或收件人一方的暂时连接问题而无法传递消息，如果您在一段时间后再次发送它，它可能仍然会通过。
为此，请点击未发送消息旁边的红色感叹号，然后选择重(red-colored exclamation point)试(Try Again)。在紧急情况下，您还可以将其作为常规短信发送出去。为此，请点击“作为短信发送”(Send as Text Message)选项。
4.启用/禁用以短信形式发送
您还可以将消息(Messages)应用程序配置为在 iMessage 无法工作的情况下自动发送常规短信（由绿色文本气泡表示）。为此，请打开iPhone 上的“设置”应用，选择“(Settings)信息”，然后打开“(Messages)以短信形式发送”(Send as SMS)旁边的开关。
如果您已经启用了设置并且只想坚持使用 iMessage，请转到设置(Settings )>消息(Messages )并关闭以短信形式发送(Send as SMS)。这不会影响与非 iMessage 联系人的任何对话。您还可以将失败的消息作为常规文本重新发送。
5. 关闭/开启 iPhone
尝试关闭 iPhone，然后重新打开。仅此一项就可以解决阻止应用程序（例如消息）(Messages—from)正常运行的随机错误或故障。
- 如果您的 iPhone 使用面容 ID(Face ID)，请快速按下并松开音量调高(Volume Up)按钮，按下并松开音量调低(Volume Down)按钮，然后按住侧边(Side)按钮。然后，在“滑动关机”(Slide to Power Off)提示上向右滑动以关闭 iPhone。等待(Wait)几秒钟，然后再次按住侧面(Side)按钮以重新打开电源。
- 如果您的 iPhone 使用Touch ID，请按侧边(Side)按钮以调出“滑动关机”(Slide to Power Off)提示。关闭 iPhone 后，再次按住侧边(Side)按钮将其重新打开。
6. 检查 iMessage 设置
如果 iMessage 仍然无法正常工作，并且您的 iPhone 没有发送或接收来自特定 iMessage 联系人集的消息，请检查该服务是否设置正确。
打开设置(Settings)应用程序，点击消息(Messages)，然后选择发送和接收(Send & Receive)。然后，确保您已选择您的电话号码以及您希望用来接收和回复 iMessage 信息的相关电子邮件地址。您可以在您可以接收 iMessage 并从其回复(You can receive iMessages to and reply from)部分下进行设置。
此外，请确保通过“开始新对话从(Start new conversations from )”部分选择要与之发起 iMessage 对话的正确电话号码或电子邮件地址。
7. 打开/关闭 iMessage
关闭然后重新打开 iMessage 是另一种修复方法，可以帮助解决慢速或未送达消息的问题。打开设置(Settings)应用程序并选择消息(Messages)。然后，关闭iMessage旁边的开关。
重新启动你的 iPhone。然后，返回Settings > Messages并打开(Messages)iMessage旁边的开关。
注意：(Note:)您的 iPhone 可能需要几分钟才能重新激活 iMessage。
8.更新iOS
如果您最近升级到新版本的 iOS，请务必继续安装最新的增量更新。这使您可以排除任何已知的与软件相关的错误，这些错误会阻止 iMessage 正常运行。
为此，请打开设置(Settings )应用程序，选择常规(General)，然后点击软件更新(Software Update)。如果列出了软件更新，请点击下载并安装(Download and Install)。
9.删除对话/重试
如果 iMessage 无法仅与特定联系人合作，请尝试从头开始新对话。首先(Start)删除当前线程 - 将其向右滑动并点击垃圾箱(Trash )图标。如果您有任何重要的附件，您可能需要先保存它们。
然后，点击消息应用右上角的(Messages)新消息(New Message)图标以开始新对话。
10. 检查日期和时间
您是否在 iPhone 上选择了正确的时区？否则，iMessage 可能无法正常工作。
进入设置(Settings )>常规(General )>日期和时间。(Date & Time.)然后，打开自动设置(Set Automatically)旁边的开关。或者，点击时区(Time Zone)以手动选择时区。
11. 更改 DNS（仅限 Wi-Fi）
您(Are)的 iMessage 是否仅在连接到特定 Wi-Fi 连接时无法通过？将DNS（域名系统(Domain Name System)）服务器更改为流行的DNS服务（例如Google DNS ）会有所帮助。
1. 打开设置(Settings)应用程序并点击Wi-Fi。
2. 点击活动 Wi-Fi 连接旁边的i 形图标。(i-shaped icon)
3. 点击配置 DNS(Configure DNS)。
4. 选择手动(Manual)，然后删除现有的DNS服务器。
5. 添加以下 DNS 服务器。
6. 点击保存(Save)。
打开Messages应用程序并尝试重新发送任何失败的 i Messages。
12.重置网络设置
如果您仍然有 iMessage 的问题，您可能需要重置您的网络设置。打开设置(Settings )应用程序，点击常规(General)，点击重置(Reset)，然后点击重置网络设置(Reset Network Settings)。然后，再次点击重置网络设置(Reset Network Settings)进行确认。
注意：(Note:)重置过程将删除所有已保存的 Wi-Fi(Wi-Fi)网络，因此您必须在之后手动重新加入。
13. 与 iCloud 同步消息
信息(Messages)应用程序是否无法将 iMessage 对话与您的其他设备同步？如果是这样，请检查您是否启用了 iCloud 中的“信息” 。(Messages in iCloud)为此，请进入Settings > Apple ID > iCloud并打开(iCloud )Messages旁边的开关（如果已禁用）。
您也必须在其他Apple(Apple)设备上重复此操作。该过程在 iPad 上的工作方式相同。但是，在Mac上，您必须先打开Messages应用程序，在菜单栏上选择Messages ，选择(Messages)Preferences，切换到iMessage选项卡，然后选中Messages in iCloud旁边的框。
再次开始使用 iMessage
希望上述修复有效，您可以在 iPhone 上像往常一样使用 iMessage。您还可以在 Mac 上解决与 iMessage 相关的类似问题(resolve similar iMessage-related issues on the Mac)。或者，只是收工，然后和一些朋友一起玩一些 iMessage 游戏(play a few iMessage games with some friends)。
iMessage Not Working on iPhone: 13 Ways to Fix
Do you keep running into issues while using iMessage on your iPhone? Despite how great Apple’s instant messaging service is, various things can stop it from working properly. Server-side complications, connectivity hiccups, improperly configured iMessage settings, and bugs, can all contribute.
If iMessage takes ages to send your messages, fails to deliver them, or syncs conversations incorrectly, working your way through the troubleshooting methods that follow can help. Not every fix will work for your particular problem, so feel free to skip those that don’t apply.
1. Check iMessage System Status
iMessage routes your messages through the Apple servers. If you had no issues using the service just a moment ago but iMessage is not working now, then it’s worth checking that there aren’t any problems on the server side.
Head into the Apple System Status page and scroll down to iMessage. If you see a known issue listed next to it, you must wait it out until Apple resolves it. If there are no problems, you should see a green-colored dot or an Available tag instead.
2. Check Wi-Fi/Cellular Data
Check that there’s nothing wrong with your internet. Try opening a few websites in Safari, playing some videos on YouTube, etc. If they load normally, skip ahead. If not, here are a few quick things that you can try.
- Restart your Wi-Fi router.
- Connect to a different Wi-Fi network.
- Renew Wi-Fi lease.
- Open the iPhone’s Control Center and toggle Airplane Mode on and off.
- Confirm that you haven’t used up your daily or monthly quota of cellular data.
- Disable VPN (Virtual Private Network).
There are other connectivity-related issues that can lead to iMessage not working.
3. Resend Message
If iMessage fails to deliver a message due to a momentary connectivity issue, either on your side or the recipient’s end, it may still go through if you resend it again after some time.
To do that, tap the red-colored exclamation point next to the undelivered message and select Try Again. In case of an emergency, you can also send it out as a regular text message. To do this, tap the Send as Text Message option instead.
4. Enable/Disable Send as SMS
You can also configure the Messages app to send regular text messages (which are denoted by green text bubbles) automatically in instances where iMessage fails to work. To do that, open the Settings app on your iPhone, select Messages, and turn on the switch next to Send as SMS.
If you already have the setting enabled and want to stick to using iMessage only, go to Settings > Messages and turn off Send as SMS. That will not affect any conversations with non-iMessage contacts. You can also resend failed messages as regular text.
5. Turn iPhone Off/On
Try turning your iPhone off, and then back on. That alone can resolve random bugs or glitches that prevent apps—such as Messages—from functioning normally.
- If your iPhone uses Face ID, quickly press and release the Volume Up button, press and release the Volume Down button, and press and hold the Side button. Then, swipe to the right on the Slide to Power Off prompt to turn off your iPhone. Wait for a few seconds, and press and hold the Side button again to power it back on.
- If your iPhone uses Touch ID, press the Side button to bring up the Slide to Power Off prompt. After turning off your iPhone, press and hold the Side button again to turn it back on.
6. Check iMessage Settings
If iMessage is still not working and your iPhone isn’t sending or receiving messages from a particular set of iMessage contacts, check if the service is set up properly.
Open the Settings app, tap Messages, and select Send & Receive. Then, ensure that you’ve selected your phone number and the relevant email addresses that you want to receive and reply to iMessages with. You can set this under the You can receive iMessages to and reply from section.
Also, make sure to select the correct phone number or email address that you want to initiate iMessage conversations with via the Start new conversations from section.
7. Turn iMessage On/Off
Turning iMessage off, and then back on, is another fix that can help resolve issues with slow or undelivered messages. Open the Settings app and select Messages. Then, turn off the switch next to iMessage.
Restart your iPhone. Then, head back into Settings > Messages and turn on the switch next to iMessage.
Note: Your iPhone may take up to a few minutes to reactivate iMessage.
8. Update iOS
If you recently upgraded to a new version of iOS, it’s important to keep installing the latest incremental updates. That allows you to rule out any known software-related bugs preventing iMessage from functioning properly.
To do that, open the Settings app, select General, and tap Software Update. If there’s a software update listed, tap Download and Install.
9. Delete Conversation/Retry
If iMessage fails to work with a specific contact only, try initiating a new conversation from scratch. Start by deleting the current thread—swipe it to the right and tap the Trash icon. If you have any important attachments, you may want to save them before you do that.
Then, tap the New Message icon to the top-right of the Messages app to start a new conversation.
10. Check Date and Time
Do you have the correct time zone selected on your iPhone? If not, iMessage may not work properly.
Head into Settings > General > Date & Time. Then, turn on the switch next to Set Automatically. Or, tap Time Zone to pick a time zone manually.
11. Change DNS (Wi-Fi Only)
Are your iMessages failing to go through while connected to a particular Wi-Fi connection only? Changing the DNS (Domain Name System) servers to a popular DNS service such as Google DNS can help.
1. Open the Settings app and tap Wi-Fi.
2. Tap the i-shaped icon next to the active Wi-Fi connection.
3. Tap Configure DNS.
4. Select Manual, and then delete the existing DNS servers.
5. Add the following DNS servers.
6. Tap Save.
Open the Messages app and try resending any failed iMessages.
12. Reset Network Settings
If you still have issues with iMessage, you may want to reset your network settings. Open the Settings app, tap General, tap Reset, and tap Reset Network Settings. Then, tap Reset Network Settings again to confirm.
Note: The reset procedure will delete all saved Wi-Fi networks, so you will have to rejoin manually afterward.
13. Sync Messages with iCloud
Does the Messages app fail to sync iMessage conversations with the rest of your devices? If so, check if you have Messages in iCloud enabled. To do that, head into Settings > Apple ID > iCloud and turn on the switch next to Messages, if disabled.
You must repeat this on other Apple devices as well. The process works the same on the iPad. On the Mac, however, you must first open the Messages app, select Messages on the menu bar, select Preferences, switch to the iMessage tab, and then check the box next to Messages in iCloud.
Start Using iMessage Again
Hopefully, the fixes above worked and you are back to using iMessage as usual on your iPhone. You can also resolve similar iMessage-related issues on the Mac. Or, just call it a day and play a few iMessage games with some friends instead.
