我们以前都去过那里。您正在等待某人发来的短信或短信(SMS)通知。但是由于某种原因，消息没有通过或延迟。
这可能会令人沮丧，您可能会感到与家人和朋友隔绝。如果你不知道这个问题，然后有人打电话来找出你没有回应的原因，那就更糟了。
文本丢失或延迟的一些原因包括：
- 您的设备有问题。
- 您的蜂窝或 WiFi 网络出现问题(Issues with your cellular or WiFi network)。
- 消息传递应用程序中的错误或其他故障。
有时很难确定主要原因，但您可以快速解决问题。在本指南中，我们将向您展示当您的 iPhone 没有收到短信时该怎么做。
当您的 iPhone 不接收短信时该怎么办(What to Do When Your iPhone Is Not Receiving Texts)
如果您的 iPhone 没有收到短信，请尝试以下提示以使其再次正常工作。您可以从简单的修复开始，然后按照列表进行操作。
- 尝试从另一部手机向您的 iPhone 发送短信，以确认您无法接收短信。
- 检查您的网络连接。如果您使用的是 iMessage 或彩信(MMS)，则需要WiFi或蜂窝网络连接才能在 iPhone 上接收短信。对于SMS消息，您需要强大的蜂窝网络连接。使用WiFi 或信号增强器(WiFi or signal booster)也可以改善您家中的接收效果。
- 请与您的移动运营商联系，了解他们是否支持您希望发件人发送的消息类型。
- 检查您的移动运营商的网站，了解有关网络问题的任何更新或警报。
- 确保(Make)iPhone 上有足够的空间来接收带有图像和视频的文本。请参阅我们的指南，了解如何备份和删除 iPhone 消息以节省空间(how to backup and delete iPhone messages to save space)。
- 检查您是否阻止了向您发送短信的人的号码。
- 更新您的短信应用程序。
更新你的 iPhone(Update Your iPhone)
更新您的 iPhone 不一定与您遇到的问题有关。但是，更新附带修复，例如错误修复和其他可能解决您的消息传递应用程序的功能或操作的问题。
- 转到设置(Settings)>常规(General)。
- 接下来，点击软件更新(Software Update)。
- 点击下载并安装(Download and Install)>安装(Install)。安装更新后，检查您是否可以再次收到短信。
禁用飞行模式(Disable Airplane mode)
启用飞行模式(Airplane mode)后，您将无法接收短信。飞行(Airplane)模式会关闭 iPhone 上的无线功能，包括WiFi。
- 打开控制中心(Control Center)，然后点击飞行模式(Airplane Mode)按钮。
- 或者，转到设置(Settings)>飞行模式(Airplane Mode )以禁用它。
配置您的 iPhone 以接收短信(Configure Your iPhone to Receive Text Messages)
如果您仍然无法在 iPhone 上接收短信，请检查设备是否可以接收短信。您可以使用iPhone 上的“设置”应用来执行此操作。(Settings)
- 点按设置(Settings)>信息(Messages)。
- 接下来，点击发送和接收(Send & Receive)。
- 在您可以接收 iMessage(You can receive iMessage)部分中查找您的电话号码旁边的复选标记。如果标记不存在，请选中该框并查看您是否可以接收文本。
注意(Note)：如果您的电话号码未出现在该部分中，请将其链接到您的Apple ID，然后选中旁边的框。
重启你的 iPhone(Restart Your iPhone)
重新启动 iPhone 是解决设备中可能阻碍您接收文本的任何故障的快速方法。重新启动还会安装短信应用程序可能需要以最佳方式运行的任何更新。
- iPhone X/11/12：按住侧边和音量按钮并拖动滑块关闭电源。等待 30 秒让手机关机，然后使用侧面按钮打开手机。
- iPhone SE（第 2(iPhone SE (2)代(nd) gen), 8/7/6 /7/6 ：按住侧边按钮并拖动滑块关闭电源。等待(Wait)您的设备关闭，然后使用侧边按钮将其重新打开。
- iPhone SE（第 1(iPhone SE (1)代(st)），5 或更早( gen), 5 or older)：按住顶部按钮并拖动滑块关闭电源。等待(Wait)您的设备关闭，然后再次使用顶部按钮将其重新打开。
如果您无法重新启动 iPhone，请参阅我们的指南，了解如果您的iPhone 死机(iPhone is frozen)或屏幕变黑(screen goes black)该怎么办。
清除文本应用程序上的缓存(Clear the Cache on Your Text App)
如果您从App Store安装了文本应用程序，它可能会或可能不会让您清除其缓存。这取决于开发人员是否已将该功能添加到应用程序中。
您可以清除文本应用程序的缓存以释放存储空间并加快设备速度。
点击设置(Settings)>您的文本应用程序(Your Text App)并切换重置缓存内容滑块以启用它。检查您是否可以再次收到短信。
更新运营商设置(Update Carrier Settings)
如果您仍然无法接收短信，请更新您当地运营商的设置。您的运营商可能已发布更新，以确保您在 iPhone 上享受完美的短信和通话功能。
- 点按设置(Settings)>常规(General)。
- 接下来，点击关于(About)菜单并滚动查看网络(Network) 名称和(name)网络提供商(Network Provider)的当前版本。
- 点击网络(Network )提供商以更新到可用的最新版本。
启用彩信(Enable MMS Messaging)
如果有人试图以短信形式向您发送视频或照片，请在您的 iPhone 上启用彩信(MMS Messaging)以接收信息。
- 点按设置(Settings)>信息(Messages)。
- 向下滚动到SMS/MMS 并切换MMS 消息(MMS Messaging)开关以启用该功能。
重置网络设置(Reset Network Settings)
您可以重置网络设置以修复阻止您在 iPhone 上接收文本的网络问题。
- 点按设置(Settings)>常规(General)。
- 接下来，点击重置(Reset)菜单 >重置网络设置(Reset Network Settings)。
没有工作？其他要尝试的事情(Didn’t Work? Other Things to Try)
如果您尝试了上述所有解决方案，但仍然无法在 iPhone 上接收短信，请尝试使用离线消息应用程序(offline messaging app)或使用您的计算机发送和接收短信(use your computer to send and receive texts)。
您还可以联系Apple 支持(Apple Support)以获取更多帮助或进行维修预约。
(Did)本指南中的任何修复对您有用吗？在评论中告诉我们。
iPhone Not Receiving Texts? 8 Ways to Fix
We’ve all been there before. You’re waiting for a text from someone or SMS notification. But for sоme reason, the message isn’t coming through or is delayed.
It can be frustrating, and you may feel cut off from family and friends. It’s worse if you’re not aware of the issue, and then someone calls to find out why you’re not responding.
Some of the causes of missing or delayed texts include:
Sometimes it’s not easy to identify the primary cause, but you can address the problem quickly. In this guide, we’ll show you what to do when your iPhone is not receiving texts.
What to Do When Your iPhone Is Not Receiving Texts
If your iPhone is not receiving texts, try these tips to get it working again. You can start with the simple fixes and work your way down the list.
- Try sending a text to your iPhone from a different phone to confirm that you can’t receive texts.
- Check your network connection. If you’re using iMessage or MMS, you need a WiFi or cellular connection to receive texts on your iPhone. For SMS messages, you need a strong cellular network connection. Using a WiFi or signal booster can also improve the reception in your home.
- Check with your mobile carrier to see whether they support the type of message you’re expecting from the sender.
- Check your mobile carrier’s website for any updates or alerts concerning network issues.
- Make sure there’s enough space on your iPhone to receive texts with images and videos. See our guide on how to backup and delete iPhone messages to save space.
- Check whether you blocked the number of the person sending you a text.
- Update your texting app.
Update Your iPhone
Updating your iPhone may not necessarily be linked to the issue you’re experiencing. However, updates come with repairs like bug fixes and others that may address features or operations for your messaging app.
- Go to Settings > General.
- Next, tap Software Update.
- Tap Download and Install > Install. Once the updates are installed, check if you can receive texts again.
Disable Airplane mode
When Airplane mode is enabled, you won’t be able to receive text messages. Airplane mode shuts down wireless features on your iPhone, including WiFi.
- Open the Control Center and tap the Airplane Mode button.
- Alternatively, go to Settings > Airplane Mode to disable it.
Configure Your iPhone to Receive Text Messages
If you’re still not receiving texts on your iPhone, check whether the device can receive text messages. You can do this using the Settings app on your iPhone.
- Tap Settings > Messages.
- Next, tap Send & Receive.
- Look for a checkmark next to your phone number in the You can receive iMessage section. If the mark isn’t there, check the box and see if you can receive texts.
Note: If your phone number doesn’t appear in that section, link it to your Apple ID and then check the box next to it.
Restart Your iPhone
Restarting your iPhone is a quick way to resolve any glitches in the device that may hinder you from receiving texts. A restart also installs any updates that the texting app may need to operate optimally.
- iPhone X/11/12: Press and hold the side and volume buttons and drag the power off the slider. Wait 30 seconds for the phone to go off, and then use the side button to turn on the phone.
- iPhone SE (2nd gen), 8/7/6: Press and hold the side button and drag the power off the slider. Wait for your device to go off and use the side button to power it back on.
- iPhone SE (1st gen), 5 or older: Press and hold the top button and drag the power off the slider. Wait for your device to go off and use the top button again to power it back on.
If you’re not able to restart your iPhone, turn to our guide on what to do if your iPhone is frozen or the screen goes black.
Clear the Cache on Your Text App
If you installed a text app from the App Store, it may or may not let you clear its cache. This depends on whether the developer has added that feature to the app.
You can clear the text app’s cache to free up storage and speed up your device.
Tap Settings > Your Text App and toggle the reset cached content slider to enable it. Check whether you can receive texts again.
Update Carrier Settings
If you still can’t receive text messages, update your local carrier’s settings. Your carrier may have released updates, ensuring that you enjoy flawless text and call functions on your iPhone.
- Tap Settings > General.
- Next, tap the About menu and scroll to see the Network name and the current version of your Network Provider.
- Tap on the Network provider to update to the latest version available.
Enable MMS Messaging
If someone is trying to send you a video or photo as a text message, enable MMS Messaging on your iPhone to receive the message.
- Tap Settings > Messages.
- Scroll down to SMS/MMS and toggle the MMS Messaging switch to enable the feature.
Reset Network Settings
You can reset your network settings to fix the network issues that prevent you from receiving texts on your iPhone.
- Tap Settings > General.
- Next, tap the Reset menu > Reset Network Settings.
Didn’t Work? Other Things to Try
If you tried all the above solutions and you still can’t receive texts on your iPhone, try using an offline messaging app or use your computer to send and receive texts.
You can also contact Apple Support for further assistance or to make a repair reservation.
Did any of the fixes in this guide work for you? Tell us about it in the comments.
