Face ID是一种方便快捷的方式来解锁手机、授权交易或登录各种服务。因此,当您在 iPhone 或 iPad 上收到“Face ID 已被禁用”的消息时,可能会很烦人。
在大多数情况下,这并不是一个严重的问题,但如果您想使用Face ID,我们将引导您完成一些常见的故障排除步骤。

Face ID 到底是什么?
Face ID是(Face ID)Apple为 iPhone 和 iPad 设备开发的一项很酷的功能。它是一种生物识别身份验证系统,使用您的面部解锁手机、验证购买以及执行其他安全操作。它于 2017 年首次随 iPhone X 推出。
(Face ID)以下 iPhone 和 iPad 支持
面容 ID :
- iPhone 13 Pro Max、iPhone 13 Pro、iPhone 13 mini、iPhone 13
- iPhone 12 Pro Max、iPhone 12 Pro、iPhone 12 mini、iPhone 12
- iPhone 11 Pro Max , iPhone 11 Pro , iPhone 11
- iPhone XS Max、iPhone XS、iPhone XR
- iPhone X
- iPad Pro 12.9 英寸(第 3 代)、iPad Pro 12.9 英寸(第 4 代)
- Pad Pro 11 英寸、iPad Pro 11 英寸(第二代)

虽然Face ID(Face ID)是一项简洁的功能,但它是以苹果的指纹传感器技术Touch ID为代价的。许多人怀念Touch ID,因为它快速、可靠且方便。尤其是在疫情期间,大家都戴着口罩的时候,这一点表现得尤为明显!
事实上,手机上的生物识别解锁技术可能是一种安全风险(security risk),而不是高科技安全功能。但是,如果您希望这个方便的功能发挥作用,让我们看看如何处理此错误消息。
“Face ID已被禁用”是什么意思?
如果您在 iPhone 或 iPad 上看到“面容 ID(Face ID)已禁用”消息,则表明面容 ID(Face ID)功能无法正常工作。这意味着您将无法使用面容 ID(Face ID)解锁设备、验证购买或执行其他安全操作。不过别担心;您可以尝试一些故障排除步骤以使面容 ID(Face ID)再次正常工作。
该错误通常包含文本“原深感(TrueDepth)摄像头检测到问题”。TrueDepth摄像头是特定Apple设备(如 iPhone X 及更高版本)上的特殊摄像头系统(Apple),(TrueDepth)用于Face ID。这就是Face ID成为可能的原因!
TrueDepth摄像头系统结合使用红外摄像头和点投影仪来创建您脸部的 3D 地图。(TrueDepth)该地图用于识别您的脸部并确保确实是您。TrueDepth相机系统还使用机器学习算法来(TrueDepth)不断改进和完善其识别能力。
因此,TrueDepth摄像头对于(TrueDepth)Face ID至关重要,因为它可以让您的设备快速准确地识别您的脸部并确保是您本人。没有它,Face ID就不可能实现!此问题的许多修复都与此相机系统有关。
1. 重新启动您的设备
有时重新启动 iPhone 可以解决Face ID问题!这是一个快速、简单的步骤,可帮助您的面容 ID(Face ID)再次正常工作。
以下是重新启动 iPhone 的方法:
- 按住侧面按钮和音量按钮,直到出现关机滑块。
- 拖动(Drag)滑块即可关闭 iPhone。

- iPhone 关闭后,再次按住侧面按钮,直到看到Apple徽标。
就是这样!重新启动 iPhone 有时可以解决与软件相关的问题,包括面容 ID(Face ID)问题。尝试一下,看看它是否有助于让您的面容 ID(Face ID)再次正常工作。
2. 检查 iOS 或Face ID更新
如果您需要Face ID方面的帮助,您可以尝试的第一件事就是检查更新。更新 iPhone 软件和Face ID设置有时可以解决该问题。
检查更新的方法如下:
- 前往设置。

- 选择常规。

- 选择软件更新。

- 如果有可用更新,请按照屏幕上的说明下载并安装它。


安装更新后,再次尝试Face ID并检查错误是否消失。
3.重置面容ID
如果重新启动 iPhone 或更新 iPhone 未能解决Face ID问题,您可以尝试重置Face ID。重置Face ID将删除您当前的Face ID数据,并让您从头开始重新设置。
重置面容 ID 的方法如下:
- 前往设置。

- 选择面部识别码和密码。

- 输入您的密码。
- 选择重置面容 ID。

- 输入您的密码以确认重置。
- 按照屏幕上的说明重新设置Face ID。
重置Face ID有时可以解决Face ID问题,因此如果您的Face ID不起作用,请尝试重置。别担心;重置Face ID不会影响 iPhone 上的任何其他数据。
4. 确保您遵守Face ID 注意(Face ID Attention)要求

Face ID要求您睁开眼睛直视设备。这是一项重要的安全功能,可确保确实是您在使用该设备。
如果您在使用面容 ID(Face ID)时遇到问题,请确保您满足注意力要求。以下是一些需要记住的事情:
- 确保(Make)您的眼睛睁开并直视设备。
- 确保(Make)您将设备与脸部保持适当的距离。
- 确保(Ensure)有足够的光线,以便原深感(TrueDepth)摄像头系统可以准确扫描您的脸部。
- 最后,确保您的脸部不受遮挡并且对TrueDepth摄像头系统完全可见。
如果您在使用Face ID(Face ID)时仍然遇到问题,即使在验证了注意要求之后,也请尝试其他故障排除步骤之一。但首先,请确保您满足注意力要求,以便Face ID发挥其魔力!
5.检查您的面部数据
你可能没有注意到,每天你在镜子里看到的脸与前一天不同。随着时间的推移,我们的脸部会发生很大的变化,以至于检测可能会成为一个问题。
如果您在使用面容 ID(Face ID)时仍然遇到问题,您可以检查您的面容数据以确保其准确且最新。就是这样:
- 前往设置。

- 选择面部识别码和密码。

- 输入您的密码。
- 选择设置(Set Up)替代外观。

- 按照屏幕上的说明添加新面孔或更新现有的面孔数据。

如果您的面部数据过时或不准确,您的面部识别码(Face ID)可能无法正常工作。通过检查您的面部数据,您可以帮助确保Face ID发挥最佳作用。
6. 清洁原深感摄像头
TrueDepth摄像头是Face ID的重要组成部分,保持其清洁对于准确的面部扫描非常重要。(TrueDepth)以下是清洁TrueDepth(TrueDepth)摄像头的方法:
- 关闭 iPhone 并将其从任何电源上拔下。
- 使用超细纤维布轻轻擦拭原深感(TrueDepth)相机的镜头。
- 确保(Make)布干燥且没有任何碎屑或残留物。
- 打开您的 iPhone 并测试 Face ID 以查看其是否正常工作。
7. 检查第三方干扰

有时,第三方应用程序或配件可能会干扰Face ID并导致问题。通过执行以下操作检查是否有第三方干扰:
- 禁用任何可能导致问题的第三方应用程序或配件。
- 卸载(Uninstall)任何最近安装的可能导致问题的应用程序或附件。
- 重新启动您的 iPhone 并测试 Face ID 以查看其是否正常工作。
如果在禁用或卸载第三方应用程序或配件后Face ID开始正常工作,您就会知道问题是由它引起的。(Face ID)然后,您可以禁用该应用程序或配件,或者联系开发人员以获得进一步帮助。
8. 联系 Apple 支持
在极少数情况下,Face ID问题可能是由硬件问题引起的。如果您已尝试所有故障排除步骤,但面容 ID(Face ID)仍然遇到问题,您可能需要联系Apple 支持(Apple Support)或将您的 iPhone 带到Apple Store 零售店(Apple Store)进行硬件诊断。
您还可以访问Apple 支持(Apple Support)网站以获取更多信息和资源,或致电Apple 支持(Apple Support)以获得个性化帮助。Apple 支持(Apple Support)可帮助您充分利用 iPhone,因此,如果您在使用Face ID时遇到问题,请随时联系我们!
8 Ways to Troubleshoot “Face ID Has Been Disabled” Error on iPhone
Face ID is a convenient and fast way to unlock your phone, authorize transactions, or log into various services. So it can be annoying when you get a message that “Face ID Has Been Disabled” on your iPhone or iPad.
This isn’t a serious issue in most cases, but if you want to use Face ID, we’ll walk you through some common troubleshooting steps.

What Is Face ID Exactly?
Face ID is a cool feature Apple developed for iPhone and iPad devices. It’s a biometric authentication system that uses your face to unlock your phone, authenticate purchases, and do other secure things. It was first introduced with the iPhone X in 2017.
Face ID is supported on these iPhones and iPads:
- iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13 mini, iPhone 13
- iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12 mini, iPhone 12
- iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11
- iPhone XS Max, iPhone XS, iPhone XR
- iPhone X
- iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (4th generation)
- Pad Pro 11-inch, iPad Pro 11-inch (2nd generation)

While a neat feature, Face ID has come at the cost of Touch ID, Apple’s fingerprint sensor technology. Many people miss Touch ID because it’s fast, reliable, and convenient. This became especially apparent during the pandemic when everyone was wearing masks!
In truth, biometric unlock technology on phones may be a security risk rather than a high-tech security feature. However, if you want this convenient feature to work, let’s see how to deal with this error message.
What Does “Face ID Has Been Disabled Mean”?
If you see the message “Face ID Has Been Disabled” on your iPhone or iPad, the Face ID feature is not working. This means you won’t be able to use Face ID to unlock your device, authenticate purchases, or perform other security actions. Don’t worry, though; you can try a few troubleshooting steps to get Face ID working again.
The error usually includes the text “a problem was detected with the TrueDepth camera.” The TrueDepth camera is a special camera system found on specific Apple devices (like the iPhone X and later models) that are used for Face ID. It’s what makes Face ID possible!
The TrueDepth camera system uses a combination of infrared cameras and dot projectors to create a 3D map of your face. This map is used to recognize your face and make sure it’s really you. The TrueDepth camera system also uses machine learning algorithms to continually improve and refine its recognition capabilities.
So, the TrueDepth camera is essential for Face ID because it allows your device to quickly and accurately recognize your face and ensure it’s you. Without it, Face ID wouldn’t be possible! So many of the fixes for this issue relate to this camera system.
1. Reboot Your Device
Sometimes restarting your iPhone can resolve Face ID issues! It’s a quick and easy step to help get your Face ID working again.
Here’s how to restart your iPhone:
- Press and hold the side and volume buttons until the power off slider appears.
- Drag the slider to turn off your iPhone.

- After your iPhone turns off, press and hold the side button again until you see the Apple logo.
And that’s it! Restarting your iPhone can sometimes resolve software-related issues, including Face ID problems. Try it and see if it helps get your Face ID working again.
2. Check for iOS or Face ID Updates
If you need help with Face ID, one of the first things you can try is checking for updates. Updating your iPhone software and Face ID settings can sometimes resolve the issue.
Here’s how to check for updates:
- Go to Settings.

- Select General.

- Select Software Update.

- If there’s an update available, follow the on-screen instructions to download and install it.


After installing updates, try Face ID again and check that the error is gone.
3. Reset Face ID
If restarting your iPhone or updating it didn’t resolve the Face ID issue, you can try resetting Face ID. Resetting Face ID will delete your current Face ID data and let you set it up again from scratch.
Here’s how to reset Face ID:
- Go to Settings.

- Select Face ID & Passcode.

- Enter your passcode.
- Select Reset Face ID.

- Enter your passcode to confirm the reset.
- Follow the on-screen instructions to set up Face ID again.
Resetting Face ID can sometimes resolve Face ID issues, so try it if your Face ID isn’t working. And don’t worry; resetting Face ID won’t affect any other data on your iPhone.
4. Make Sure You’re Complying With Face ID Attention Requirements

Face ID requires that you look directly at the device with your eyes open. This is an important security feature to make sure it’s really you who’s using the device.
If you’re having trouble with Face ID, make sure you’re meeting the attention requirements. Here are a few things to keep in mind:
- Make sure your eyes are open and look directly at the device.
- Make sure you’re holding your device at the right distance from your face.
- Ensure enough light so the TrueDepth camera system can accurately scan your face.
- Finally, ensure your face is unobstructed and fully visible to the TrueDepth camera system.
If you’re still having trouble with Face ID, even after verifying the attention requirements, try one of the other troubleshooting steps. But first, make sure you’re meeting the attention requirements so that Face ID can work its magic!
5. Check Your Face Data
You may not notice it, but the face you see in the mirror every day differs from the one the day before. Over time, our faces can change so much that detection may become an issue.
If you’re still having trouble with Face ID, you can check your face data to ensure it’s accurate and up to date. Here’s how:
- Go to Settings.

- Select Face ID & Passcode.

- Enter your passcode.
- Select Set Up An Alternative Appearance.

- Follow the on-screen instructions to add a new face or update your existing face data.

If your face data is outdated or inaccurate, your Face ID may not work properly. By checking your face data, you can help make sure Face ID is working its best.
6. Clean The TrueDepth Camera
The TrueDepth camera is an important part of Face ID, and keeping it clean is important for accurate face scanning. Here’s how to clean the TrueDepth camera:
- Turn off your iPhone and unplug it from any power source.
- Use a microfiber cloth to wipe the lens of the TrueDepth camera gently.
- Make sure the cloth is dry and free of any debris or residue.
- Turn on your iPhone and test Face ID to see if it’s working properly.
7. Check for Third-Party Interference

Sometimes, third-party apps or accessories can interfere with Face ID and cause problems. Check for third-party interference by doing the following:
- Disable any third-party apps or accessories that might be causing the problem.
- Uninstall any recently installed apps or accessories that might be causing the problem.
- Restart your iPhone and test Face ID to see if it’s working properly.
If Face ID starts working properly after disabling or uninstalling a third-party app or accessory, you’ll know that it was causing the problem. You can then either keep the app or accessory disabled, or contact the developer for further assistance.
8. Get in Touch With Apple Support
In rare cases, Face ID problems can be caused by hardware issues. If you’ve tried all the troubleshooting steps and you’re still having trouble with Face ID, you may need to contact Apple Support or take your iPhone to an Apple Store for a hardware diagnosis.
You can also visit the Apple Support website for more information and resources or call Apple Support for personalized help. Apple Support is there to help you get the most out of your iPhone, so don’t hesitate to reach out if you’re having trouble with Face ID!